Membership Advisor Jobs
Membership Advisor jobs are open across fitness and wellness, professional associations, nonprofits, and financial services, from entry-level to senior and director, with specializations in member retention, new member acquisition, and benefits enrollment. Find a role that fits below and apply directly.
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JOB TITLE:
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
- Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
- Identify customer needs through open-ended questions and active listening
- Educate customers on available wash and detail packages, highlighting features, benefits, and value
- Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
- Promote and sell memberships, including Fast Pass and Unlimited programs
- Present and explain current promotions and incentives to encourage additional purchases
- Assist customers with payment transactions at the kiosk and answer general inquiries
- Overcome objections with professionalism and empathy to guide customers to the best solutions
- Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
- Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
- Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
- Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
- Perform other duties as assigned to support the team and site performance
Education and Experience
- High School Diploma or equivalent preferred, not required
- Prior customer service or sale experience preferred, not required
- Must be able to successfully pass a background check in accordance with company policies and applicable laws
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Valid driver’s license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands’ wash services, detain offerings, and membership options
- General knowledge of company policies and operational procedures
Skills
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
Abilities
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
- Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
- Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc.. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf (https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
JOB TITLE:
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
- Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
- Identify customer needs through open-ended questions and active listening
- Educate customers on available wash and detail packages, highlighting features, benefits, and value
- Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
- Promote and sell memberships, including Fast Pass and Unlimited programs
- Present and explain current promotions and incentives to encourage additional purchases
- Assist customers with payment transactions at the kiosk and answer general inquiries
- Overcome objections with professionalism and empathy to guide customers to the best solutions
- Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
- Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
- Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
- Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
- Perform other duties as assigned to support the team and site performance
Education and Experience
- High School Diploma or equivalent preferred, not required
- Prior customer service or sale experience preferred, not required
- Must be able to successfully pass a background check in accordance with company policies and applicable laws
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Valid driver’s license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands’ wash services, detain offerings, and membership options
- General knowledge of company policies and operational procedures
Skills
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
Abilities
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
- Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
- Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc.. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf (https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Membership Advisor Jobs by Experience Level
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Find Membership Advisor JobsMembership Advisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in membership advisor jobs.
- One to three years of experience in membership sales, customer service, or account management
- Proficiency with CRM platforms or membership management software
- Demonstrated ability to meet or exceed sales and retention targets
- Strong verbal communication and active listening skills for in-person or phone outreach
- Associate or bachelor's degree in business, communications, or a related field
- Experience conducting tours, benefit presentations, or enrollment consultations
Tips for Your Membership Advisor Job Search
Tailor your resume to retention metrics
Membership advisors are hired on their ability to retain and grow a member base, so your resume needs numbers. Highlight renewal rates you influenced, outreach campaigns you ran, or membership growth you contributed to, even in a support role.
Apply early to roles that fit
Migrate Mate lists membership advisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight CRM experience by name
Hiring managers for membership roles scan for specific tools. Name the CRM or membership management software you've used in your resume summary and work history. Generic phrases like 'database management' are skipped over in favor of named platforms.
Target organizations by membership model
Fitness clubs, trade associations, and credit unions each run entirely different membership structures. Research the model before you apply so your cover letter reflects how their retention or acquisition cycle works, not a generic membership pitch.
Prepare a scenario for a reluctant renewal
Interviewers almost always ask how you'd handle a member who wants to cancel. Walk through your actual approach: discovery questions, value reframe, and close. Practice this out loud so your answer is specific and confident, not a vague process description.
Negotiate on base, not just commission
Many membership advisor roles carry a variable commission component, which can make base pay feel secondary. Research the base range for the market and role level before your offer conversation so you're negotiating both components, not just accepting the structure as fixed.
Membership Advisor Jobs: Frequently Asked Questions
Which companies are hiring the most membership advisors?
The companies hiring the most membership advisors right now include Equinox, LA Fitness, and city sports club, with the largest share of openings in California, Florida, and Connecticut, based on current listings on Migrate Mate as of November 2026. Fitness chains, professional associations, and credit unions consistently account for the highest volume of postings.
How many membership advisor jobs are remote?
About 7% of membership advisor openings are fully remote or hybrid as of November 2026, though the role is predominantly in-person given its reliance on facility tours and face-to-face enrollment. Remote opportunities are most common in call-center-style retention roles and in virtual membership programs run by professional associations or online wellness platforms.
How do you become a membership advisor?
Start by building experience in a customer-facing sales or service role, since most employers care more about your retention and conversion results than a specific degree. Learn at least one CRM or membership management platform, practice consultative selling techniques, and study the membership model of organizations you want to join. Entry-level advisor and member services coordinator roles are the most common starting points.
Can you get hired as a membership advisor with little experience?
Yes, many organizations hire membership advisors with minimal direct experience if you can demonstrate strong communication skills and a results-oriented mindset. Customer service roles in retail, hospitality, or fitness are viewed as directly transferable. Emphasize any situation where you retained a customer, resolved a complaint, or upsold a service, and frame it in terms of the outcome you produced.
What does the membership advisor interview process look like?
Most membership advisor interviews run two to three rounds. The first is typically a phone screen covering your sales background and comfort with targets. An in-person or video interview follows, usually with a hiring manager or membership director, and often includes a role-play where you handle an objection or walk a mock prospect through a membership pitch. Some employers add a final conversation with a team lead before extending an offer.
Where can I find and apply to membership advisor jobs?
You can find and apply to membership advisor jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that fit your experience and target market, then apply directly to each listing from the page.
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Find roles that match your experience and apply in just a few clicks.
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