Operations Analyst Jobs in Massachusetts

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

• Ownership of the audit and data integrity issue resolution process. Ensures the accuracy of the data and provides insight to leadership within the Print Healthcare space.
• Provide insightful, actionable, and timely reporting to Print Sales Leadership Team to increase visibility into customer account performance and opportunities for improvement or growth • Analyze Account Maintenance processes to ensure accuracy of customer data and efficiency of internal management
• Manage relationships with internal partners: Senior Leadership, Sourcing and Inventory teams, and Project Managers
• Analyze Account Maintenance processes to ensure accuracy of customer data and efficiency of internal management
• Solicit feedback from the field to identify opportunities, develop effective tools and trainings, and implement solutions
• Participate in the design and financial modeling for role-specific plan agreements and create/review/edit other commission related documentation
• Further develop account performance measures - customer on boarding and customer ramping, growth and retention through analysis for the customer life cycle
• Proactively identify areas in need of improvement; partner with stakeholders to craft resolutions, new processes, and impactful updates, and support long-term action plans
• For additional reporting opportunities on the KPI program, act as a program owner, supporting strategic program objectives, measurement systems, and success criteria
• Partner with the Manager, Incentive Compensation for ongoing analysis related to incentive compensation results e.g., monthly accrual and commissions, crediting, quotas, and related workflows.
• Support pricing strategy development and implementation.
• Provide support for troubleshooting issues and responding to employee inquiries
• Support the delivery of a month-end analytical reporting connecting sources of seller action to pay-outs within the incentive compensation program
• Maintain customer and product master pricing files to ensure pricing accuracy and consistency.
• Assist with the pricing and profitability analysis of new products and services.
• Analyze pricing trends, margin performance, and competitive positioning.

• Investigate and resolve pricing discrepancies and billing issues.

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  What you bring to the table:

• Financial and Pricing Analysis
• Customer Profitability Analysis
• Business Analytics
• Data Visualization & Reporting
• Self-motivation with the ability to work independently but able to solicit and incorporate feedback from others
• Strong experience presenting to sales team & leadership
• Strong Initiative and ability to manage multiple projects as well as strong follow through skills
• Ability to complete projects timely and accurately
• Must be detail oriented with strong organizational and analytical skills
• Ability to work well with others in fast paced, dynamic environment

Qualifications:

What’s needed- Basic Qualifications

• 4+ years of prior related work experience

What’s needed- Preferred Qualifications

• Bachelor’s Degree
• Advanced knowledge of MS Office including Access and Excel
• Experience with Anaplan and Salesforce
• SQL Database (snowflake) management, Alteryx, Power BI, Access DB, SFDC backend
• Knowledgeable of Staples systems, Sunrise, Apollo, SFDC, Pricing Tables, etc.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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  The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.