Operations Analyst Jobs in Massachusetts

Company:

Mercer

Description:

We are seeking a talented individual to join our Mercer Wise team at Mercer. This role will be based in Boston, or wherever a Mercer office is located in the U.S. This is a hybrid role that has a requirement of working at least three days a week in the office.

The team is comprised of operations, implementation and compliance personnel, where Mercer is the fully delegated fiduciary for clients’ corporate 401(k) plans. The team ranges in tenure on the team of 3-8 years and industry experience of 5-25 years. You will report to the Director of Operations & Implementation and be responsible for day-to-day contact with clients in your select book of business.

We will count on you to:

• Manage daily client inquiries including ensuring payrolls are processed and funded timely
• Provide operational support and efficiencies to client implementations and client service as needed, including adhering to procedures
• Review opportunities to improve and make more efficient procedures as possible
• Research and resolve inquiries and issues within the designated Mercer standards
• Assist clients reviewing communications and legal notices
• Work with the clients in the administration of the plans annual testing and reporting, including the form 5500
• Some MS Office products will be used on a regular basis, including Excel, Word and PowerPoint

What you need to have:

• A minimum of two years of experience in 401(k) administration and a bachelor’s degree in business, accounting or finance OR
• A minimum of five years of experience in 401(k) administration in operations or call center
• Good communication skills
• Proficiency in Microsoft Office, especially Microsoft Excel

What makes you stand out?

• Previous experience with 401(k) record keeping of at least five years
• Familiarity with Defined Contribution Plans, including annual testing and reporting
• Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task
• QKA Designation

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $54,000 to $108,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.