Operations Analyst Jobs in Tennessee

Description:

The Strategy & Operations Analyst is an entry-level analyst role on the Global Revenue Office (GRO) team. They will support the SVP of Strategy by turning complex sales and operational data into clear, actionable summaries, models, and presentations. A core expectation of the role is using AI and other tools to work efficiently and reduce time spent on tasks.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Duties and Responsibilities:

Executive and Leadership Support

• Prepare concise briefings, summaries, and talking points so leaders are informed ahead of meetings and client conversations.
• Capture decisions, action items, and deadlines; follow up to ensure accountability across teams.
• Build clear PowerPoint decks for leadership meetings, client presentations, and internal updates.

Enterprise Accounts and Strategic Pursuits

• Track progress across enterprise accounts and new business pursuits, surfacing risks and open items to the right stakeholders.
• Support Rules of Engagement modeling for specific accounts and across the broader enterprise.
• Gather background and prepare materials in advance of client-facing leadership conversations.

Data Analysis and Reporting

• Use Excel to organize data, build basic models, test assumptions, and identify trends.
• Produce consistent weekly and monthly reporting on key areas.
• Present findings in formats that are easy to read and act on.

Process and Documentation

• Document workflows, policies, and program guidelines in plain language so teams have clear reference materials.
• Use AI tools (e.g., Copilot) to draft documents, then refine for accuracy and tone.
• Support rollouts of new tools and processes, including maintaining related materials.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Desired Competencies:

• Action Oriented
• Business Insight
• Collaborative
• Communicates Effectively
• Demonstrates Self-Awareness
• Resourcefulness
• Tech Savvy

Education and Experience:

• Bachelor's degree in business or a related field
• 0–2 years of experience in an analyst, operations, or administrative support role.
• Strong written communication skills with the ability to distill complex information into clear summaries.
• Proficient in Excel (pivot tables, sorting, basic modeling) and PowerPoint (building decks from scratch).
• Comfortable using AI tools to accelerate work; experience building AI agents is a plus.
• Able to manage multiple priorities simultaneously and adapt as needs shift.

Multiple locations | Remote eligible with management approval

Travel Requirements:

Less than 5% (almost no travel)

Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position:

Frequent: Sitting, walking, eye/hand/foot coordination and repetitive motion.

Occasional: Standing and bending.

Infrequent: Lifting up to 10 pounds.