Operations Director Jobs in San Diego, CA

Company Details: Responsibilities:

• Lead operations functions assigned by BAM IO or an operating company. These may include policy services, premium audit, customer service, and claims operations support.
• Directly manage managers and supervisors and, through them, frontline staff. Set goals, coach, manage performance, allocate workload, and make hiring, staffing, and succession recommendations.
• Own service standards, service level agreements, workload and capacity, quality, cycle time, backlog, and issue escalation for assigned functions.
• For claims operations support, own non-technical claims work, meaning administrative, processing, and support workflows. Technical claims decisions, including compensability, reserving, settlement, and litigation strategy, remain with claims leadership.
• Manage premium audit operations and lead transitions to shared or enterprise audit services when approved.

• Lead project management for reorganizations, operating model changes, and cross-functional initiatives at the operating company and segment level, including workplans, milestones, decision logs, risks, dependencies, and status reporting.
• Lead approved organizational and operating model changes from design through implementation, staffing, and sustained adoption.

• Own BPO and third-party operational governance for assigned functions and initiatives, including scope, service levels, KPIs, performance reviews, escalation, risk management, and transitions of work in or out.
• Recommend, with business owners, which work stays in-house, moves to BPO, or moves to shared services, based on cost, quality, control, and risk.

• Design, document, and standardize processes, controls, and standard operating procedures to improve consistency, compliance, audit readiness, and scalability.
• Build operating metrics, dashboards, and executive-ready analysis on service, capacity, quality, cost, control, and progress against plan.
• Lead approved process improvement, automation, data, and AI-enabled workflow initiatives from diagnosis through implementation, adoption, and benefit realization.
• Own or support business continuity planning for assigned companies and functions, including documentation, testing coordination, remediation, and readiness reporting.

• Partner with the VP, Operations Strategy & Transformation and segment leadership to translate priorities into workplans, decision points, measures, and accountability.
• Turn proven operating company practices into segment playbooks where a common approach adds value, while preserving clear ownership of results.
• Facilitate cross-company and cross-functional problem solving. Do not shift work or risk to another team without clear agreement on ownership.
• Develop change management, communication, and training plans so affected teams adopt and sustain new processes, tools, and ways of working.
• Perform other duties as assigned by the SVP, CFOO or, during an assignment, the operating company President.

Qualifications:

• Extensive experience leading insurance operations, such as policy services, premium audit, customer service, or claims operations support, in a regulated environment. Workers’ compensation experience preferred.
• Demonstrated leadership of managers and supervisors, including setting expectations, managing performance, and developing teams.
• Strong record of diagnosing operating problems and delivering measurable improvements in service, quality, cost, controls, or cycle time.
• Strong project and program management, including leading reorganizations or operating model changes through implementation.
• Strong background in BPO or third-party operational governance, including service level management, performance management, escalation, and risk mitigation.
• Experience with business continuity planning, operational resilience, or related governance.
• Experience designing processes, controls, standard operating procedures, and operational performance measures.
• Ability to translate automation and AI-enabled tools into practical workflows that teams adopt and sustain.
• Ability to work in a matrix, take direction from more than one leader, and keep priorities clear for teams. Strong judgment and written and verbal communication with senior leaders.

• Bachelor’s degree in Business, Operations, Finance, Accounting, or a related field. Relevant certifications are a plus.

Additional Company Details: The Company is an equal employment opportunity employer. Important Outside Agency Notice: Only solicited resumes/candidate profiles that are submitted by a Berkley Preferred Agency Partner that have been requested by Berkley Internal Recruiting to engage in a particular search will be subject to the payment of Agency fees as defined in the formal agency agreement. Any unsolicited resumes/candidate profiles are not subject to payment of the agency fees. The company offers a competitive compensation plan and robust benefits package for full time regular employees. Base salary & Benefits include Health, dental, vision, life, disability, wellness, paid time off, 401(k) and profit-sharing plans. Salary Range: $140k - $180k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details: Sponsorship not Offered for this Role