Operations Director Jobs in Orlando, FL
Operations Director jobs in Orlando, Florida are active across hospitality, healthcare, logistics, and technology, with demand concentrated in Lake Nona, Sand Lake Road, and the International Drive corridor. Employers hiring right now include Event Network, ADP, and Areas. Find a role that fits below and apply directly.
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JOB SUMMARY:
The Director, Platform Operations helps organize and execute the goals of the Platform Operations and Governance team, acting as a scrum of scrums master. Will also be responsible for FinOps. This role is a hands-on, outcomes-oriented leader with deep expertise in enterprise project and program delivery. This role will directly oversee the Infrastructure Program Management Office (PMO) to ensure IT deliverables across projects meets organizational goals, deadlines, budget, and requirements to advance the business overall across Universal Destinations & Experiences. Execute upon PMO processes and policies, lead program management team, and work with other department leaders to deliver on successful projects & programs. Manage deliverables, risks, issues to improve consistency, predictability, and efficiency of the organization.
The role also supports roadmap planning, budgeting, vendor/contract management, and operational performance reviews, providing clear status and risk visibility to the VP, IT Infrastructure. Success requires strong partnership with leaders across Global Technology & Innovation, business divisions, and key corporate functions to deliver measurable reliability, security, and customer experience outcomes.
MAJOR RESPONSIBILITIES:
Portfolio, Project & Program Delivery
- Drive a critical portfolio of projects & programs in support of Parks Technology and guest/Team Member experience by providing overall leadership to project management structure. Work with Creative, Product & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance trends. This role supports the Infrastructure Team’s portfolio both internationally & domestically including UO, USH & USJ.
- Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization’s vision & mission.
PMO Maturity, Process & Tools
- Execute upon and contribute to process improvements and best practices across PMO to support delivery excellence. Work broadly with both Business and Technology Teams to ensure that best practice, management structure and processes are implemented and managed to drive scope management and on-time/on-budget development and deployment.
- Work with Product, Project & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance reports. Create transparency, measurability, and accountability to effectively manage deliveries.
People Leadership
- Build & lead a high performing team of project managers, program managers, business analysts, scrum-masters and others as needed to achieve operational excellence in reaching and exceeding goals and objectives.
- Maintain strong relationships with key stakeholders to achieve robust and sustainable governance model. Provide overall leadership to project management structure, approach, and reporting. Work broadly with both Business and Technology to ensure alignment across project and program delivery.
Administrative
- Manage departmental budgets and administrative responsibilities (e.g., labor planning, coverage, standardization); review and approve expenditures with an ownership mindset.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
QUALIFICATIONS:
- Ability to dispassionately make and execute on quality, risk-informed decisions.
- Ability to communicate ideas and concepts clearly, simply, and at speed.
- Strong working knowledge of compute, network, storage, cloud and data center systems.
- Ability to drive and build consensus among business, partners, and Team Members at all levels within an organization.
- Ability to develop and deliver C-level executive presentations and business cases.
- Ability to manage and achieve financial, strategic, and operational objectives.
- Excellent analytical, written, and verbal communication skills; able to explain complex concepts concisely to both technical and non-technical audiences.
- Demonstrated ability to define and execute strategic initiatives.
- Budget management.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION:
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Business Administration, or equivalent relevant experience required.
- Master’s degree preferred.
EXPERIENCE:
- 10+ years of experience in enterprise PMO, progressive transformation or technology enablement.
- Experience leading large-scale infrastructure or technology deployments and refresh programs across campuses and complex venues, including site standards, cutovers, and operational transition to support teams.
- Experience in financial planning and estimation for infrastructure platforms and services, including procurement strategies, vendor contract management, and lifecycle planning.
- Experience with 24x7x365 operations metrics.
- Experience in executive communication, business-focused data storytelling, relationship building, and decision making; expert at stakeholder and partner management;
- or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. .
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios.
JOB SUMMARY:
The Director, Platform Operations helps organize and execute the goals of the Platform Operations and Governance team, acting as a scrum of scrums master. Will also be responsible for FinOps. This role is a hands-on, outcomes-oriented leader with deep expertise in enterprise project and program delivery. This role will directly oversee the Infrastructure Program Management Office (PMO) to ensure IT deliverables across projects meets organizational goals, deadlines, budget, and requirements to advance the business overall across Universal Destinations & Experiences. Execute upon PMO processes and policies, lead program management team, and work with other department leaders to deliver on successful projects & programs. Manage deliverables, risks, issues to improve consistency, predictability, and efficiency of the organization.
The role also supports roadmap planning, budgeting, vendor/contract management, and operational performance reviews, providing clear status and risk visibility to the VP, IT Infrastructure. Success requires strong partnership with leaders across Global Technology & Innovation, business divisions, and key corporate functions to deliver measurable reliability, security, and customer experience outcomes.
MAJOR RESPONSIBILITIES:
Portfolio, Project & Program Delivery
- Drive a critical portfolio of projects & programs in support of Parks Technology and guest/Team Member experience by providing overall leadership to project management structure. Work with Creative, Product & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance trends. This role supports the Infrastructure Team’s portfolio both internationally & domestically including UO, USH & USJ.
- Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization’s vision & mission.
PMO Maturity, Process & Tools
- Execute upon and contribute to process improvements and best practices across PMO to support delivery excellence. Work broadly with both Business and Technology Teams to ensure that best practice, management structure and processes are implemented and managed to drive scope management and on-time/on-budget development and deployment.
- Work with Product, Project & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance reports. Create transparency, measurability, and accountability to effectively manage deliveries.
People Leadership
- Build & lead a high performing team of project managers, program managers, business analysts, scrum-masters and others as needed to achieve operational excellence in reaching and exceeding goals and objectives.
- Maintain strong relationships with key stakeholders to achieve robust and sustainable governance model. Provide overall leadership to project management structure, approach, and reporting. Work broadly with both Business and Technology to ensure alignment across project and program delivery.
Administrative
- Manage departmental budgets and administrative responsibilities (e.g., labor planning, coverage, standardization); review and approve expenditures with an ownership mindset.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
QUALIFICATIONS:
- Ability to dispassionately make and execute on quality, risk-informed decisions.
- Ability to communicate ideas and concepts clearly, simply, and at speed.
- Strong working knowledge of compute, network, storage, cloud and data center systems.
- Ability to drive and build consensus among business, partners, and Team Members at all levels within an organization.
- Ability to develop and deliver C-level executive presentations and business cases.
- Ability to manage and achieve financial, strategic, and operational objectives.
- Excellent analytical, written, and verbal communication skills; able to explain complex concepts concisely to both technical and non-technical audiences.
- Demonstrated ability to define and execute strategic initiatives.
- Budget management.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION:
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Business Administration, or equivalent relevant experience required.
- Master’s degree preferred.
EXPERIENCE:
- 10+ years of experience in enterprise PMO, progressive transformation or technology enablement.
- Experience leading large-scale infrastructure or technology deployments and refresh programs across campuses and complex venues, including site standards, cutovers, and operational transition to support teams.
- Experience in financial planning and estimation for infrastructure platforms and services, including procurement strategies, vendor contract management, and lifecycle planning.
- Experience with 24x7x365 operations metrics.
- Experience in executive communication, business-focused data storytelling, relationship building, and decision making; expert at stakeholder and partner management;
- or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. .
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios.
See All 198+ Operations Director Jobs in Orlando
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Find Operations Director JobsOperations Director Job Market in Orlando
Who's Hiring
- Event Network22
- ADP11
- Areas11
- DaVita11
- SYGMA Network11
Operations Director Jobs in Orlando: Frequently Asked Questions
How do I get a operations director job in Orlando?
Your strongest path into an operations director role in Orlando is through the city's dominant sectors: hospitality and resort management, healthcare systems, logistics and distribution, and defense or simulation technology. Employers in the Lake Nona medical city, convention-area hotel groups, and the growing tech corridor near UCF tend to hire from within operations, so experience managing multi-site teams or high-volume service environments gives you a real edge locally.
Which companies hire operations directors in Orlando?
Employers hiring operations directors in Orlando right now include Event Network, ADP, and Areas, based on current listings on Migrate Mate as of September 2026. Orlando's mix of large healthcare networks, resort and hospitality groups, defense contractors, and regional distribution hubs means demand comes from a broad set of employer types rather than a single dominant industry.
Are there remote operations director jobs in Orlando?
Yes, but selectively: operations director roles that involve overseeing physical facilities, staff scheduling, or on-site logistics are almost always in-person, while roles focused on process improvement, vendor management, or corporate operations strategy are more likely to offer flexibility. About 50% of operations director openings tied to Orlando are remote or hybrid as of September 2026, with hybrid arrangements most common among technology companies and regional corporate offices along Sand Lake Road.
How can I get a operations director job in Orlando with little or no experience?
The most realistic entry path in Orlando is moving up through operations coordinator or operations manager roles inside the city's large hospitality, healthcare, or logistics employers, where internal promotion is common and scope grows quickly. Companies managing convention properties near International Drive, regional healthcare networks in Lake Nona, and third-party logistics providers near Orlando International Airport regularly develop operations talent from within, making demonstrated results in a supervisory or analyst role a stronger credential locally than a generalist resume.
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