Operations Jobs in Asheville, NC
Operations jobs in Asheville, North Carolina are concentrated in the River Arts District, downtown, and the South Slope corridor, with steady demand across hospitality, healthcare, manufacturing, and outdoor retail. Employers actively hiring include Mission Health, Pratt & Whitney, and At Home The Home Decor Superstore. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 29+ Operations jobs
Requisition Title
: Customer Operations Supervisor (04G0G)US-NC-Asheville
Description
At Percepta, we bring first-class service across each market we support. As a Customer Operations Supervisor working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Customer Operations Supervisor is responsible for the supervision of client service and sales teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research performed.
Additionally, the Customer Operations Supervisor partners with their team to ensure high levels of customer satisfaction for all assigned program and will assist the employees with escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the customer.
During a Typical Day, You’ll
- Monitor and maintain service levels to ensure:
o Team members are properly supporting the program.
o Monitor schedule adherence.
o Look for opportunities to improve service levels.
- Manage customer handling (call flow) processes.
- Interact with Business Partners as needed including:
o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements.
o Handle special Business Partner report requests.
o Keep abreast of anticipated program launches and changes.
o Inform Manager on all Business Partner interaction.
- Analyze and manage program trends and progress. Interact with key users for feedback to make process improvement / enhancement recommendations.
- Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner.
- Develop, coach, support and evaluate the team; responsible for the development of the team:
o Hold monthly scorecard meetings.
o Provide feedback and coaching timely.
o Discuss and implement career development opportunities.
o Create and deliver performance reviews.
o Set up for all new hires (ID's and cubicles).
o Maintain discussion logs.
o Managing attendance.
o Administer disciplinary action as necessary.
o Recognize and reward excellent team performance.
o Employee engagement and moral building.
o Time sheet approval and submit corrections timely.
o All other matters as it relates to daily management of the staff.
- Interview prospective new employees; provide feedback to Operations Manager and Human Resources.
- Work with Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives as needed.
- Evaluate and coach back customer service skills in quality assurance process.
- Ensure employees have the necessary training and job aids to perform their job responsibilities.
- Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction.
- Be visible and available on the floor. Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc.
- Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
- Support all Percepta Call-Center policies and procedures.
- Attend and participate in team meetings and Team Leader meetings.
- Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance.
- Complete training courses as directed by Operations and/or Learning & Development.
- Maintain professional working relationships.
Complete additional tasks / projects as needed.
Systems Support
- Collaborate with multiple IT teams in the development of new system enhancements.
- Perform user acceptance testing of system enhancements.
- Respond to inquiries regarding system errors, functionality, and enhancements.
- Propose new enhancements based on observations, and experience with the applicable processes.
Employee Data Specialist
- Review agent disputes within Empower. Determine accuracy of source data and make recommendations for correction of inaccurate values.
- Research, document and provide examples of Empower system defects. Submit problem tickets to the applicable team for resolution.
- Coordinate with program management to ensure compliance with critical Empower metrics. Provide detailed reporting of agent compliance when required metrics are not being met.
- Monitor approval deadlines and program status. Communicate upcoming deadlines to program management to ensure critical deadlines are met.
What You Bring to the Role
Education
- High School Diploma or equivalent
- Secondary education or equivalent experience - preferred
Experience
- 3 – 5 years of sales experience (automotive preferred) with 1 year of supervisor experience required
- Experience in managing and coaching others and improving performance.
- Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems - preferred
Skills
- Detail-oriented with strong organizational skills, time management and planning – required.
- Strong working knowledge of the Internet, computers, and software (i.e., MS Office products, Internet Explorer) – required.
- Strong time management, organization, and planning skills. Able to prioritize, multitask, adapt, and thrive in a fast paced, results-driven environment – required.
- Analytical and problem-solving skills – required.
- Excellent inter-personal skills. Able to interact with all internal departments and levels of management.
- Self-starter who demonstrates a high level of initiative, resourcefulness, and ability to work independently and interdependently among a team.
- Excellent verbal and written communication skills.
- Proficient Microsoft Office (Word, PowerPoint, and Outlook).
- Leadership Skills:
o Team & consensus Building.
o Good judgment in conflict resolution.
- Ability to create a supportive and conducive adult learning environment.
- Ability to drive employee satisfaction.
- Must represent Percepta professionally with all clients and external organizations and contacts.
- Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace.
- Strong customer service, interpersonal and relationship-building skills.
- Communicate and articulate in a professional and effective manner both orally and written.
- Ability to exercise independent judgment and decision making.
What You Can Expect
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one.
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect– a team that is accountable, dependable and gives you their full attention.
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
Requisition Title
: Customer Operations Supervisor (04G0G)US-NC-Asheville
Description
At Percepta, we bring first-class service across each market we support. As a Customer Operations Supervisor working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Customer Operations Supervisor is responsible for the supervision of client service and sales teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research performed.
Additionally, the Customer Operations Supervisor partners with their team to ensure high levels of customer satisfaction for all assigned program and will assist the employees with escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the customer.
During a Typical Day, You’ll
- Monitor and maintain service levels to ensure:
o Team members are properly supporting the program.
o Monitor schedule adherence.
o Look for opportunities to improve service levels.
- Manage customer handling (call flow) processes.
- Interact with Business Partners as needed including:
o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements.
o Handle special Business Partner report requests.
o Keep abreast of anticipated program launches and changes.
o Inform Manager on all Business Partner interaction.
- Analyze and manage program trends and progress. Interact with key users for feedback to make process improvement / enhancement recommendations.
- Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner.
- Develop, coach, support and evaluate the team; responsible for the development of the team:
o Hold monthly scorecard meetings.
o Provide feedback and coaching timely.
o Discuss and implement career development opportunities.
o Create and deliver performance reviews.
o Set up for all new hires (ID's and cubicles).
o Maintain discussion logs.
o Managing attendance.
o Administer disciplinary action as necessary.
o Recognize and reward excellent team performance.
o Employee engagement and moral building.
o Time sheet approval and submit corrections timely.
o All other matters as it relates to daily management of the staff.
- Interview prospective new employees; provide feedback to Operations Manager and Human Resources.
- Work with Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives as needed.
- Evaluate and coach back customer service skills in quality assurance process.
- Ensure employees have the necessary training and job aids to perform their job responsibilities.
- Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction.
- Be visible and available on the floor. Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc.
- Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
- Support all Percepta Call-Center policies and procedures.
- Attend and participate in team meetings and Team Leader meetings.
- Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance.
- Complete training courses as directed by Operations and/or Learning & Development.
- Maintain professional working relationships.
Complete additional tasks / projects as needed.
Systems Support
- Collaborate with multiple IT teams in the development of new system enhancements.
- Perform user acceptance testing of system enhancements.
- Respond to inquiries regarding system errors, functionality, and enhancements.
- Propose new enhancements based on observations, and experience with the applicable processes.
Employee Data Specialist
- Review agent disputes within Empower. Determine accuracy of source data and make recommendations for correction of inaccurate values.
- Research, document and provide examples of Empower system defects. Submit problem tickets to the applicable team for resolution.
- Coordinate with program management to ensure compliance with critical Empower metrics. Provide detailed reporting of agent compliance when required metrics are not being met.
- Monitor approval deadlines and program status. Communicate upcoming deadlines to program management to ensure critical deadlines are met.
What You Bring to the Role
Education
- High School Diploma or equivalent
- Secondary education or equivalent experience - preferred
Experience
- 3 – 5 years of sales experience (automotive preferred) with 1 year of supervisor experience required
- Experience in managing and coaching others and improving performance.
- Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems - preferred
Skills
- Detail-oriented with strong organizational skills, time management and planning – required.
- Strong working knowledge of the Internet, computers, and software (i.e., MS Office products, Internet Explorer) – required.
- Strong time management, organization, and planning skills. Able to prioritize, multitask, adapt, and thrive in a fast paced, results-driven environment – required.
- Analytical and problem-solving skills – required.
- Excellent inter-personal skills. Able to interact with all internal departments and levels of management.
- Self-starter who demonstrates a high level of initiative, resourcefulness, and ability to work independently and interdependently among a team.
- Excellent verbal and written communication skills.
- Proficient Microsoft Office (Word, PowerPoint, and Outlook).
- Leadership Skills:
o Team & consensus Building.
o Good judgment in conflict resolution.
- Ability to create a supportive and conducive adult learning environment.
- Ability to drive employee satisfaction.
- Must represent Percepta professionally with all clients and external organizations and contacts.
- Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace.
- Strong customer service, interpersonal and relationship-building skills.
- Communicate and articulate in a professional and effective manner both orally and written.
- Ability to exercise independent judgment and decision making.
What You Can Expect
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one.
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect– a team that is accountable, dependable and gives you their full attention.
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
See All 29 Operations Jobs in Asheville
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Find Operations JobsOperations Job Market in Asheville
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
Operations Jobs in Asheville: Frequently Asked Questions
How do I get a operations job in Asheville?
Target Asheville's strongest hiring sectors: hospitality and resort management, healthcare systems, craft manufacturing, and the outdoor and recreation industry. Jobs concentrate downtown, in the River Arts District, and along the I-26 corridor where light industrial and logistics operations cluster. Candidates who can show multi-site coordination experience or familiarity with hospitality and tourism workflows have a clear edge in this market.
Which companies hire operationss in Asheville?
Companies currently hiring operationss in Asheville include Mission Health, Pratt & Whitney, and At Home The Home Decor Superstore, per current listings on Migrate Mate as of November 2026. Asheville's employer base ranges from regional healthcare systems and hotel groups to craft breweries, outdoor gear companies, and light manufacturers spread across the Biltmore Park and airport corridor.
Are there remote operations jobs in Asheville?
Yes, though availability depends heavily on the role. Analytical and administrative operations work can often be done remotely, while plant, logistics, and hospitality operations roles are almost always on-site. About 33% of operations openings tied to Asheville are remote or hybrid as of November 2026, with remote options concentrated in back-office coordination and supply chain planning roles.
How can I get a operations job in Asheville with little or no experience?
The most realistic entry path in Asheville is through hospitality or healthcare operations, where employers regularly hire coordinators and operations assistants at the entry level. Asheville's hotel groups, restaurant management companies, and Mission Health affiliates often promote from within, making floor or front-desk roles a practical starting point. Familiarity with scheduling tools or inventory platforms helps candidates stand out for that first step up.
Which industries hire the most operationss in Asheville?
The sectors hiring the most operationss in Asheville are Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. Asheville's tourism-driven economy and growing healthcare infrastructure keep demand for operations professionals steady across both service and logistics functions year-round.
Related Jobs in North Carolina
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