Operations Specialist Jobs in San Francisco, CA

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Air Freight Operations Specialist is responsible for facilitating the movement of products, equipment, and materials via air freight. This position will ensure air freight is in accordance with organizational policy and procedure, and within compliance of relevant local, country and international laws and processes. This role is required to provide customer service to exporting customers and accounting agents, while performing bookings, providing rates, document production, and problem resolution.

ESSENTIAL FUNCTIONS :

• Prepare and coordinate the necessary documentation for the efficient, cost-effective and lawful execution of all air export activities.
• Coordinate cargo pick up and transfer while monitoring the status.
• Communicate with export-related authorities, customers, and suppliers in all relevant territories and countries as necessary to ensure efficient, positive, and lawful relations to support activities.
• Manage and update carrier and vendor rates. Obtain spot rates when necessary.
• Communicate and correspond with overseas agents and clients in a timely manner, such as pre alerts, rate requests, and shipment status.
• Track shipments and update customers and agents of status.
• Create and maintain customer files.
• Provide customer invoicing and payable approval.
• Audit files to ensure accuracy and completion.
• Interaction with coworkers in a professional and courteous manner.
• Completion of US Customs AES (Automated Export System) filings.
• Manage JAS operational and customers (KPIs) Key Performance Indicators.
Assist other departments/divisions as needed, or when requested by department or branch manager.

SUPERVISORY RESPONSIBILITIES :

None

QUALIFICATIONS :

• Minimum 2-5 years’ experience handling Air product related shipments or a combination of education and expertise required.
• Excellent written and verbal communication and organizational skills.
• Strong computer skills including Microsoft Office Suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Knowledge of all customs laws, practices and procedures.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
• Able to interact positively and effectively with co-workers, subordinates and supervisors.
Geographical knowledge is preferred.

EDUCATION/EXPERIENCE :

• High School Diploma or GED.

• Experience handling Air Exports shipments or a combination of education and expertise required
• Cargowise experience is a plus.
• Bilingual is preferred.
• Experience in the freight forwarding industry is a plus.
Knowledge of US Exports Compliance is preferred.

ENVIRONMENT :

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to__ %) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employee to frequently work in a fluid, fast paced environment.

ADDITIONAL :

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

As an equal opportunity employer, we comply with the California pay transparency law. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis. The base hourly rate for this position is $27-31/HR , in accordance with the California pay transparency law.

DEFINITIONS : (if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.