Operations Team Lead Jobs in Pennsylvania
Operations Team Lead jobs in Pennsylvania are concentrated in Philadelphia, Pittsburgh, and Allentown, where manufacturing, healthcare, and logistics drive consistent demand for supervisory talent at both the assistant-manager and senior-lead levels. Employers like Comcast, Giant Food Stores, and Amazon's regional fulfillment network regularly hire operations team leads to oversee shift performance, staffing coordination, and process compliance. The strongest specialties in the Pennsylvania market are distribution center operations, retail and grocery operations, and healthcare facility support services. See the openings below and apply to the ones that match your experience.
Find Operations Team Lead JobsOverview
Showing 4 of 9+ Operations Team Lead jobs
Responsibilities:
Call monitoring of agents
Supervisor calls, answer, research and follow-through
Side by Side coaching and monitoring to focus on:
QA
AHT issues
Adherence
MTM errors
Short training sessions for selected topics – as needed
Run listening lounge sessions
Review and Approve/Process RX updates (if RX edit trained)
Support the supervisor line when needed -during meeting’s, required coaching and to cover for vacations
Floor support for agent’s questions
Communicates, implements, and interprets corporate and departmental policies and procedures
Provides team members with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
Provides technical expertise related to job unit function
Compiles and prepares required data for report information pertaining to unit.
Serves as the next level contact for problems/issues that staff cannot resolve
- Identifies high performing agents for future opportunities
- Request form updates for follow-up time as needed
- Inventory- as needed
- Submit manager exception-after all research has been completed
- Respond to the WFM daily chat
- Take phone calls as needed
- Performs all other appropriate responsibilities and duties as assigned.
Qualifications - Internal
Qualifications:
Education
Minimum High School diploma or equivalent
Two years college education preferred
Experience
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
Mastery of call center customer service practices.
Foundational understanding of IBC family of companies, organization and functions including BCBSA, Claims, Billing Appeals, Customer Service, Enrollment QA, Workforce Management, etc.
Mastery of general health insurance products e.g. PPO, HMO, group and individual plans, assigned IBC products and services under Scope, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, CMS requirements, HIPAA, relevant state laws and Departments of Insurance(DOI) regulations.
Demonstrate listening, verbal and written communication skills.
Can do approach to work.
Excellent communication skills
Excellent interpersonal skills, to include influencing others and negotiation
Excellent project management skills
Experience in innovative problem solving
Problem solver and self-starter
Strong attention to detail
Ability to lead multiple and varied initiatives and activities simultaneously
Analytical ability to identify and resolve staff and customer problems.
Must be able to prioritize work in an environment that changes frequently.
Schedule flexibility between hours of 8am-9pm during peak season
Must have the ability to manage organize, plan and provide leadership to staff
Developing and motivating team members to facilitate professional growth
Leadership and relationship building skills
Demonstrated time management skills
Technical / Computer Skills
Intermediate knowledge of Team Leader functions
Exposure to an operations services environment is highly recommended
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Responsibilities:
Call monitoring of agents
Supervisor calls, answer, research and follow-through
Side by Side coaching and monitoring to focus on:
QA
AHT issues
Adherence
MTM errors
Short training sessions for selected topics – as needed
Run listening lounge sessions
Review and Approve/Process RX updates (if RX edit trained)
Support the supervisor line when needed -during meeting’s, required coaching and to cover for vacations
Floor support for agent’s questions
Communicates, implements, and interprets corporate and departmental policies and procedures
Provides team members with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
Provides technical expertise related to job unit function
Compiles and prepares required data for report information pertaining to unit.
Serves as the next level contact for problems/issues that staff cannot resolve
- Identifies high performing agents for future opportunities
- Request form updates for follow-up time as needed
- Inventory- as needed
- Submit manager exception-after all research has been completed
- Respond to the WFM daily chat
- Take phone calls as needed
- Performs all other appropriate responsibilities and duties as assigned.
Qualifications
Qualifications:
Education
Minimum High School diploma or equivalent
Two years college education preferred
Experience
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
Mastery of call center customer service practices.
Foundational understanding of IBC family of companies, organization and functions including BCBSA, Claims, Billing Appeals, Customer Service, Enrollment QA, Workforce Management, etc.
Mastery of general health insurance products e.g. PPO, HMO, group and individual plans, assigned IBC products and services under Scope, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, CMS requirements, HIPAA, relevant state laws and Departments of Insurance(DOI) regulations.
Demonstrate listening, verbal and written communication skills.
Can do approach to work.
Excellent communication skills
Excellent interpersonal skills, to include influencing others and negotiation
Excellent project management skills
Experience in innovative problem solving
Problem solver and self-starter
Strong attention to detail
Ability to lead multiple and varied initiatives and activities simultaneously
Analytical ability to identify and resolve staff and customer problems.
Must be able to prioritize work in an environment that changes frequently.
Schedule flexibility between hours of 8am-9pm during peak season
Must have the ability to manage organize, plan and provide leadership to staff
Developing and motivating team members to facilitate professional growth
Leadership and relationship building skills
Demonstrated time management skills
Technical / Computer Skills
Intermediate knowledge of Team Leader functions
Exposure to an operations services environment is highly recommended
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Responsibilities:
Call monitoring of agents
Supervisor calls, answer, research and follow-through
Side by Side coaching and monitoring to focus on:
QA
AHT issues
Adherence
MTM errors
Short training sessions for selected topics – as needed
Run listening lounge sessions
Review and Approve/Process RX updates (if RX edit trained)
Support the supervisor line when needed -during meeting’s, required coaching and to cover for vacations
Floor support for agent’s questions
Communicates, implements, and interprets corporate and departmental policies and procedures
Provides team members with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
Provides technical expertise related to job unit function
Compiles and prepares required data for report information pertaining to unit.
Serves as the next level contact for problems/issues that staff cannot resolve
- Identifies high performing agents for future opportunities
- Request form updates for follow-up time as needed
- Inventory- as needed
- Submit manager exception-after all research has been completed
- Respond to the WFM daily chat
- Take phone calls as needed
- Performs all other appropriate responsibilities and duties as assigned.
Qualifications - Internal
Qualifications:
Education
Minimum High School diploma or equivalent
Two years college education preferred
Experience
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
Mastery of call center customer service practices.
Foundational understanding of IBC family of companies, organization and functions including BCBSA, Claims, Billing Appeals, Customer Service, Enrollment QA, Workforce Management, etc.
Mastery of general health insurance products e.g. PPO, HMO, group and individual plans, assigned IBC products and services under Scope, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, CMS requirements, HIPAA, relevant state laws and Departments of Insurance(DOI) regulations.
Demonstrate listening, verbal and written communication skills.
Can do approach to work.
Excellent communication skills
Excellent interpersonal skills, to include influencing others and negotiation
Excellent project management skills
Experience in innovative problem solving
Problem solver and self-starter
Strong attention to detail
Ability to lead multiple and varied initiatives and activities simultaneously
Analytical ability to identify and resolve staff and customer problems.
Must be able to prioritize work in an environment that changes frequently.
Schedule flexibility between hours of 8am-9pm during peak season
Must have the ability to manage organize, plan and provide leadership to staff
Developing and motivating team members to facilitate professional growth
Leadership and relationship building skills
Demonstrated time management skills
Technical / Computer Skills
Intermediate knowledge of Team Leader functions
Exposure to an operations services environment is highly recommended
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Responsibilities:
Call monitoring of agents
Supervisor calls, answer, research and follow-through
Side by Side coaching and monitoring to focus on:
QA
AHT issues
Adherence
MTM errors
Short training sessions for selected topics – as needed
Run listening lounge sessions
Review and Approve/Process RX updates (if RX edit trained)
Support the supervisor line when needed -during meeting’s, required coaching and to cover for vacations
Floor support for agent’s questions
Communicates, implements, and interprets corporate and departmental policies and procedures
Provides team members with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
Provides technical expertise related to job unit function
Compiles and prepares required data for report information pertaining to unit.
Serves as the next level contact for problems/issues that staff cannot resolve
- Identifies high performing agents for future opportunities
- Request form updates for follow-up time as needed
- Inventory- as needed
- Submit manager exception-after all research has been completed
- Respond to the WFM daily chat
- Take phone calls as needed
- Performs all other appropriate responsibilities and duties as assigned.
Qualifications
Qualifications:
Education
Minimum High School diploma or equivalent
Two years college education preferred
Experience
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
Mastery of call center customer service practices.
Foundational understanding of IBC family of companies, organization and functions including BCBSA, Claims, Billing Appeals, Customer Service, Enrollment QA, Workforce Management, etc.
Mastery of general health insurance products e.g. PPO, HMO, group and individual plans, assigned IBC products and services under Scope, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, CMS requirements, HIPAA, relevant state laws and Departments of Insurance(DOI) regulations.
Demonstrate listening, verbal and written communication skills.
Can do approach to work.
Excellent communication skills
Excellent interpersonal skills, to include influencing others and negotiation
Excellent project management skills
Experience in innovative problem solving
Problem solver and self-starter
Strong attention to detail
Ability to lead multiple and varied initiatives and activities simultaneously
Analytical ability to identify and resolve staff and customer problems.
Must be able to prioritize work in an environment that changes frequently.
Schedule flexibility between hours of 8am-9pm during peak season
Must have the ability to manage organize, plan and provide leadership to staff
Developing and motivating team members to facilitate professional growth
Leadership and relationship building skills
Demonstrated time management skills
Technical / Computer Skills
Intermediate knowledge of Team Leader functions
Exposure to an operations services environment is highly recommended
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
See All 9 Operations Team Lead Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Operations Team Lead JobsOperations Team Lead Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Operations Team Lead Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in operations team lead jobs across Pennsylvania.
- Two or more years of supervisory or team lead experience in an operations environment
- Demonstrated ability to manage shift scheduling, workflow, and productivity targets
- Proficiency with warehouse management systems, ERP platforms, or inventory software
- Strong communication skills for coordinating across floor staff and department managers
- High school diploma required, with preference for an associate or bachelor's degree in business or operations
- Familiarity with OSHA safety standards and compliance procedures in an operational setting
Operations Team Lead Jobs in Pennsylvania: Frequently Asked Questions
How do you become a operations team lead in Pennsylvania?
Most operations team lead roles in Pennsylvania do not require a state-issued license, but employers consistently expect front-line supervisory experience gained in warehousing, retail, manufacturing, or healthcare support. Starting as a shift associate or floor coordinator at a Pennsylvania distribution center, grocery chain, or hospital support services department is the most direct path. Completing a business operations or supply chain certificate through a Pennsylvania community college, such as Community College of Philadelphia or HACC, strengthens a candidate's profile considerably.
Which companies hire operations team leads in Pennsylvania?
Companies currently hiring operations team leads in Pennsylvania include CARVANA, Unisys, and Walmart, per current listings on Migrate Mate as of August 2026. Pennsylvania's mix of large retail headquarters, regional fulfillment centers, and major health systems creates steady, year-round demand for operations supervisory roles.
Which Pennsylvania cities have the most operations team lead jobs?
Pennsylvania, Tarentum, and Allentown consistently post the highest volume of operations team lead openings in Pennsylvania. Philadelphia dominates because of its dense concentration of healthcare systems, logistics hubs, and corporate retail operations, while Pittsburgh's manufacturing base and Allentown's growing warehousing and distribution corridor drive activity in those markets.
Are there remote operations team lead jobs in Pennsylvania?
Yes, but they're rare. Operations team lead work is fundamentally on-site because it involves direct oversight of staff, equipment, and physical workflows. About 100% of operations team lead openings tied to Pennsylvania are remote or hybrid as of August 2026, and those tend to be roles focused on vendor coordination, reporting, or process documentation rather than hands-on floor supervision.
How can I get hired as a operations team lead in Pennsylvania with little or no experience?
The most realistic entry path is securing a frontline associate or receiving coordinator role at a Pennsylvania distribution center, grocery chain, or hospital environmental services department and stepping into an acting lead position during supervisor absences. Companies like Amazon at its Bethlehem and Philadelphia-area facilities, Giant Food Stores, and Penn Medicine regularly promote from within. Completing a lean operations or logistics certificate through a Pennsylvania community college and earning an OSHA 10-hour card demonstrate readiness for supervisory responsibility before a formal promotion.
Where can I find and apply to operations team lead jobs in Pennsylvania?
You can find and apply to operations team lead jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings updated regularly. Search the listings to find roles that match your experience level, preferred city, and industry, then apply directly to the ones that fit.
See All 9 Operations Team Lead Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Operations Team Lead Jobs