OPT Business Operations Associate Jobs
Business Operations Associate jobs are a strong fit for F-1 OPT students with degrees in business, operations management, or related fields. Most roles qualify under STEM OPT extensions when tied to analytical or systems-focused work. Your 12-month standard OPT window, with potential 24-month extension, gives employers a meaningful runway.
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The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
See all 1,644+ OPT Business Operations Associate Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Business Operations Associate
Lead with your OPT timeline upfront
State your OPT start date and expiration clearly in applications. For Business Operations roles, employers plan around project cycles, so showing you have 12-plus months remaining signals you can contribute through a full planning period.
Target employers already familiar with OPT
Mid-size to large companies with dedicated HR teams are far more likely to have processed OPT students before. Smaller startups may not know what an EAD card is, which creates unnecessary friction during the offer stage.
Quantify operational impact in your resume
Business Operations hiring managers prioritize efficiency gains, process improvements, and measurable outcomes. Replace vague descriptions with numbers: reduced processing time by 20%, streamlined vendor onboarding across three departments, or cut reporting cycle from weekly to daily.
Frame your STEM extension eligibility clearly
If your degree is in a STEM-designated field and the role involves data analysis, systems management, or process optimization, you likely qualify for a 24-month extension. Mention this in cover letters so employers understand your full authorization window.
Prepare a one-page OPT explainer for interviews
Many hiring managers in operations have never sponsored a visa. A simple document explaining OPT authorization, what the employer is not required to do, and your timeline removes confusion and builds confidence before offer negotiations begin.
Apply early relative to your OPT end date
Business Operations roles often have multi-round interview processes spanning four to six weeks. Starting your search at least three months before your OPT expires ensures employers have enough runway to make an offer without feeling rushed by your authorization deadline.
Business Operations Associate OPT: Frequently Asked Questions
Do Business Operations Associate jobs typically qualify for STEM OPT extension?
It depends on how the role is structured and what degree you hold. If your degree is in a STEM-designated field and the position involves quantitative analysis, systems optimization, or technology-driven process work, it can qualify for the 24-month STEM extension. Roles that are primarily administrative without an analytical component are less likely to qualify. Review your job offer letter against USCIS STEM OPT criteria before applying for the extension.
What do employers mean when they say they can't sponsor visas for this role?
For OPT students, no employer sponsorship is required during your authorized OPT period. Your EAD card is your work authorization, and employers simply verify it through Form I-9. When a job posting says 'no sponsorship,' it typically means they won't file an H-1B visa petition later. That's a separate concern from OPT eligibility, so you can still apply and work legally during your OPT window.
Where can I find Business Operations Associate jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT and visa-sponsored job seekers. You can browse Business Operations Associate listings filtered by OPT eligibility, which saves time compared to filtering out roles that require permanent work authorization. Employers listed on Migrate Mate are familiar with or open to OPT candidates, so you're not starting every conversation by explaining your status from scratch.
Can I start a Business Operations Associate job before my OPT EAD card arrives?
No. You cannot begin working until your EAD card is physically in hand, regardless of the approved start date on your I-20 or OPT approval notice. Apply for OPT at least 90 days before your intended start date since USCIS processing typically takes 3 to 5 months. If your start date shifts due to EAD delays, notify your employer immediately, as most operations teams can adjust onboarding timelines with advance notice.
What happens to my OPT if I'm laid off from a Business Operations Associate role?
F-1 OPT students have a cumulative unemployment limit of 90 days during standard OPT, or 150 days during a STEM extension. If you're laid off, that clock starts counting from your last day of employment. You're allowed to job search during this period, but you must secure a new position before hitting the limit. Report any employer changes to your DSO promptly so your SEVIS record stays current and accurate.