OPT Field Operations Supervisor Jobs
Field Operations Supervisor roles involve managing on-site teams, coordinating logistics, and ensuring operational compliance, all functions that translate well to OPT work authorization. Your EAD card covers this role directly, and STEM OPT extensions apply if your degree is in engineering, supply chain, or a related technical field.
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Get Access To All JobsINTRODUCTION
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
ROLE AND RESPONSIBILITIES
The Operations Supervisor will lead a team of operations personnel responsible for supporting commercial deliveries and development with our fleet of autonomous sidewalk robots. Reporting to the Director of Operations, your main objective will be to motivate your direct reports and cross functional partners through effective communication, training, coaching, development, performance monitoring, recognition, and supervision. You will demonstrate expertise with your knowledge of the processes your team is required to perform, ensure your team members are effectively performing job responsibilities utilizing standardized methods, and help the organization drive process improvements that allow the operations function at scale.
You’ll also serve as the link between engineering and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the jack of all trades for Operations, with daily contributions adding up to have a significant impact on the organization.
Responsibilities
- Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners.
- Support daily operations, including management of field agents, robots, and remote operators.
- Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service.
- Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs.
- In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions, etc.
- Ensure compliance with company policies and oversee necessary updates.
- Perform additional duties and responsibilities as needed.
BASIC QUALIFICATIONS
- 2+ years of experience hiring and managing a team of 5+ employees
- 3+ years in field operations / delivery / logistics, or similar experience
- Strong oral and written communication skills
- High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results
- Ability to work weekends, evenings, and holidays on-site
- Strong organization, collaboration, and problem-solving skills
- Ability to keep calm under pressure with a can-do attitude to meeting challenges
- Valid US driver’s license
- Ability to lift 70 lbs
- Willingness to be onsite in San Jose 5 days per week.
PREFERRED QUALIFICATIONS
- Bachelor's Degree in Business, Economics
- 3+ Years of Customer Resolution & Support
- Experience at high-growth, fast-paced startups
- Familiarity with G Suite, with an emphasis on Google Docs and Sheets
- Passion for efficiency, innovation, and robotics
- Multi-lingual (Spanish)
INTRODUCTION
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
ROLE AND RESPONSIBILITIES
The Operations Supervisor will lead a team of operations personnel responsible for supporting commercial deliveries and development with our fleet of autonomous sidewalk robots. Reporting to the Director of Operations, your main objective will be to motivate your direct reports and cross functional partners through effective communication, training, coaching, development, performance monitoring, recognition, and supervision. You will demonstrate expertise with your knowledge of the processes your team is required to perform, ensure your team members are effectively performing job responsibilities utilizing standardized methods, and help the organization drive process improvements that allow the operations function at scale.
You’ll also serve as the link between engineering and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the jack of all trades for Operations, with daily contributions adding up to have a significant impact on the organization.
Responsibilities
- Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners.
- Support daily operations, including management of field agents, robots, and remote operators.
- Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service.
- Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs.
- In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions, etc.
- Ensure compliance with company policies and oversee necessary updates.
- Perform additional duties and responsibilities as needed.
BASIC QUALIFICATIONS
- 2+ years of experience hiring and managing a team of 5+ employees
- 3+ years in field operations / delivery / logistics, or similar experience
- Strong oral and written communication skills
- High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results
- Ability to work weekends, evenings, and holidays on-site
- Strong organization, collaboration, and problem-solving skills
- Ability to keep calm under pressure with a can-do attitude to meeting challenges
- Valid US driver’s license
- Ability to lift 70 lbs
- Willingness to be onsite in San Jose 5 days per week.
PREFERRED QUALIFICATIONS
- Bachelor's Degree in Business, Economics
- 3+ Years of Customer Resolution & Support
- Experience at high-growth, fast-paced startups
- Familiarity with G Suite, with an emphasis on Google Docs and Sheets
- Passion for efficiency, innovation, and robotics
- Multi-lingual (Spanish)
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Get Access To All JobsTips for Finding OPT Sponsorship in Field Operations Supervisor
Lead with your OPT timeline upfront
Operations managers need to plan staffing months in advance. Telling them your OPT end date and STEM extension eligibility in your first message removes uncertainty and shows you've thought through the logistics they care about.
Highlight supervisory experience with metrics
Field operations roles require demonstrated leadership. Quantify your impact, team size managed, efficiency gains achieved, error rates reduced. Numbers speak louder than job titles when competing for supervisor-level positions on OPT status.
Target employers with established OPT hiring
Logistics companies, utilities, and infrastructure firms with 500-plus employees typically have HR teams familiar with EAD-based authorization. Smaller contractors may not understand OPT, so focusing on larger operations reduces friction in the hiring process.
Connect your degree to operational oversight
Employers often question whether international candidates have U.S.-relevant credentials. Explicitly map your engineering, operations management, or industrial engineering coursework to the specific supervisory competencies listed in the job description.
Clarify the E-Verify distinction early
Most field operations employers use E-Verify to confirm work authorization. Reassure hiring managers that your EAD is a federally issued document that clears E-Verify without complications, many are unfamiliar with the specifics of OPT authorization.
Pursue STEM OPT before your initial period ends
If your degree qualifies, file your STEM extension at least 90 days before your OPT expires. A 24-month extension gives field operations employers the longer runway they typically want before committing to H-1B visa sponsorship for a supervisory hire.
Field Operations Supervisor OPT: Frequently Asked Questions
Can I work as a Field Operations Supervisor on OPT?
Yes, if the role is directly related to your degree field. A Field Operations Supervisor position must connect to your area of study, for example, an industrial engineering or supply chain management graduate overseeing logistics or manufacturing operations. Your EAD authorizes employment in roles that meet this direct relationship requirement, which USCIS assesses based on your degree and the job's core responsibilities.
Do Field Operations Supervisor jobs typically lead to H-1B sponsorship?
It depends on the employer's size and industry. Large logistics operators, utility companies, and manufacturing firms with formal immigration programs do sponsor supervisors for H-1B visas when the role meets specialty occupation standards, typically requiring a technical bachelor's degree as a minimum. Smaller contractors are less likely to sponsor. Migrate Mate filters for employers who have sponsored OPT workers before, which makes identifying realistic targets much faster.
Does a Field Operations Supervisor role qualify for STEM OPT extension?
It can, but your degree determines eligibility, not the job title. If you hold a STEM-designated degree in fields like industrial engineering, systems engineering, or operations research, and the supervisor role involves applying that technical knowledge, you may qualify. The position must be with an E-Verify employer. Review the DHS STEM Designated Degree Program List to confirm your specific degree qualifies before applying for the extension.
How does the 90-day unemployment rule affect Field Operations Supervisor job searches?
OPT permits a maximum of 90 days of unemployment during the standard period, and 150 days total if you receive a STEM extension. Field operations roles often involve multi-stage interviews and background checks that can stretch hiring timelines to four to six weeks. Starting your search early, ideally two to three months before your current authorization period ends or your current role concludes, gives you enough buffer to accept an offer without risking an unauthorized gap.
What degree backgrounds qualify OPT students for Field Operations Supervisor roles?
Industrial engineering, civil engineering, supply chain management, construction management, and environmental engineering are the most commonly accepted backgrounds. Operations research and systems engineering degrees also translate well when the role involves process optimization or technical oversight. The key is that your coursework directly supports the supervisory and analytical functions of the job, not just that you've held a management title before.