OPT Field Operations Supervisor Jobs
Field Operations Supervisor roles involve managing on-site teams, coordinating logistics, and ensuring operational compliance, all functions that translate well to OPT work authorization. Your EAD card covers this role directly, and STEM OPT extensions apply if your degree is in engineering, supply chain, or a related technical field.
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The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
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Get Access To All JobsTips for Finding OPT Sponsorship in Field Operations Supervisor
Lead with your OPT timeline upfront
Operations managers need to plan staffing months in advance. Telling them your OPT end date and STEM extension eligibility in your first message removes uncertainty and shows you've thought through the logistics they care about.
Highlight supervisory experience with metrics
Field operations roles require demonstrated leadership. Quantify your impact, team size managed, efficiency gains achieved, error rates reduced. Numbers speak louder than job titles when competing for supervisor-level positions on OPT status.
Target employers with established OPT hiring
Logistics companies, utilities, and infrastructure firms with 500-plus employees typically have HR teams familiar with EAD-based authorization. Smaller contractors may not understand OPT, so focusing on larger operations reduces friction in the hiring process.
Connect your degree to operational oversight
Employers often question whether international candidates have U.S.-relevant credentials. Explicitly map your engineering, operations management, or industrial engineering coursework to the specific supervisory competencies listed in the job description.
Clarify the E-Verify distinction early
Most field operations employers use E-Verify to confirm work authorization. Reassure hiring managers that your EAD is a federally issued document that clears E-Verify without complications, many are unfamiliar with the specifics of OPT authorization.
Pursue STEM OPT before your initial period ends
If your degree qualifies, file your STEM extension at least 90 days before your OPT expires. A 24-month extension gives field operations employers the longer runway they typically want before committing to H-1B visa sponsorship for a supervisory hire.
Field Operations Supervisor OPT: Frequently Asked Questions
Can I work as a Field Operations Supervisor on OPT?
Yes, if the role is directly related to your degree field. A Field Operations Supervisor position must connect to your area of study, for example, an industrial engineering or supply chain management graduate overseeing logistics or manufacturing operations. Your EAD authorizes employment in roles that meet this direct relationship requirement, which USCIS assesses based on your degree and the job's core responsibilities.
Do Field Operations Supervisor jobs typically lead to H-1B sponsorship?
It depends on the employer's size and industry. Large logistics operators, utility companies, and manufacturing firms with formal immigration programs do sponsor supervisors for H-1B visas when the role meets specialty occupation standards, typically requiring a technical bachelor's degree as a minimum. Smaller contractors are less likely to sponsor. Migrate Mate filters for employers who have sponsored OPT workers before, which makes identifying realistic targets much faster.
Does a Field Operations Supervisor role qualify for STEM OPT extension?
It can, but your degree determines eligibility, not the job title. If you hold a STEM-designated degree in fields like industrial engineering, systems engineering, or operations research, and the supervisor role involves applying that technical knowledge, you may qualify. The position must be with an E-Verify employer. Review the DHS STEM Designated Degree Program List to confirm your specific degree qualifies before applying for the extension.
How does the 90-day unemployment rule affect Field Operations Supervisor job searches?
OPT permits a maximum of 90 days of unemployment during the standard period, and 150 days total if you receive a STEM extension. Field operations roles often involve multi-stage interviews and background checks that can stretch hiring timelines to four to six weeks. Starting your search early, ideally two to three months before your current authorization period ends or your current role concludes, gives you enough buffer to accept an offer without risking an unauthorized gap.
What degree backgrounds qualify OPT students for Field Operations Supervisor roles?
Industrial engineering, civil engineering, supply chain management, construction management, and environmental engineering are the most commonly accepted backgrounds. Operations research and systems engineering degrees also translate well when the role involves process optimization or technical oversight. The key is that your coursework directly supports the supervisory and analytical functions of the job, not just that you've held a management title before.