OPT Cloud Support Engineer Jobs
Cloud Support Engineer jobs are a strong fit for F-1 OPT students with backgrounds in computer science, information systems, or cloud computing. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in this space regularly sponsor H-1B visas for strong performers.
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Get Access To All JobsCrusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
What You’ll Be Working On:
- Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
- On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
- Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
- Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
- Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
- Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
- Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
What You’ll Bring to the Team:
- Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
- Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
- Version Control: Proficiency with Git for code management and collaboration.
- Customer Support Experience: 2-5 years of experience in a customer support role, ideally within cloud, storage, or networking environments.
- Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
- Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
- Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
- HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).
Bonus Points:
- Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
- Cloud Expertise: Deep understanding of specific cloud platforms and services.
- Automation Skills: Experience with automation tools and scripting languages.
- Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
- Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
- Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.
Benefits:
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $105,000 - $125,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
What You’ll Be Working On:
- Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
- On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
- Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
- Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
- Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
- Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
- Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
What You’ll Bring to the Team:
- Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
- Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
- Version Control: Proficiency with Git for code management and collaboration.
- Customer Support Experience: 2-5 years of experience in a customer support role, ideally within cloud, storage, or networking environments.
- Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
- Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
- Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
- HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).
Bonus Points:
- Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
- Cloud Expertise: Deep understanding of specific cloud platforms and services.
- Automation Skills: Experience with automation tools and scripting languages.
- Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
- Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
- Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.
Benefits:
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $105,000 - $125,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
See all 52+ OPT Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Cloud Support Engineer
Target companies with established cloud practices
AWS partners, Google Cloud resellers, and enterprise SaaS companies hire Cloud Support Engineers at scale and have structured immigration programs. These employers are far more likely to sponsor OPT extensions and H-1B petitions than early-stage startups.
Get certified before you apply
AWS Certified Cloud Practitioner, Google Associate Cloud Engineer, or Azure Fundamentals signals baseline competency to hiring managers. Certifications also differentiate you from candidates without practical cloud credentials, which matters when employers are weighing sponsorship costs.
Confirm your role qualifies for STEM OPT
Cloud Support Engineer typically falls under CIP codes for computer science or information technology, qualifying for the 24-month STEM extension. Verify your degree's CIP code with your DSO before accepting an offer to avoid authorization gaps.
Address sponsorship directly and early
Bring up your OPT status and timeline in the first recruiter conversation, not after an offer. Employers who won't sponsor will tell you immediately, saving both sides time. Employers who will sponsor appreciate candidates who are organized about their visa situation.
Highlight hands-on lab experience in your application
Cloud Support roles prioritize troubleshooting ability over theoretical knowledge. Include specific platforms you've worked with, tickets you've resolved, or lab environments you've built. Concrete experience reduces the perceived risk of sponsoring an OPT candidate.
Ask about H-1B sponsorship timelines during the offer stage
If your OPT expires before the next H-1B cap season, you need a cap-exempt employer or a bridge plan. Ask HR explicitly whether they have cap-exempt entities or experience with H-1B1 visa and O-1 visa alternatives before signing an offer.
Cloud Support Engineer OPT: Frequently Asked Questions
Do Cloud Support Engineer jobs qualify for the STEM OPT extension?
Most Cloud Support Engineer roles qualify for the 24-month STEM OPT extension, provided your degree is in a STEM-designated field such as computer science, information systems, or electrical engineering. Your employer must also be enrolled in E-Verify. Confirm your degree's CIP code with your DSO and verify your employer's E-Verify enrollment before your initial OPT period ends.
How do I find Cloud Support Engineer jobs that sponsor OPT?
Migrate Mate filters Cloud Support Engineer roles by employers who actively sponsor OPT and H-1B visas, so you're not wasting time applying to companies that won't hire international students. Large cloud providers, managed service providers, and enterprise software companies are the most consistent sponsors in this space.
What happens to my OPT status if I lose my Cloud Support Engineer job?
You have a 60-day grace period from the date your employment ends to find a new qualifying job, transfer to a different visa status, or depart the United States. Cloud Support skills transfer well across industries, which makes re-employment faster than in more specialized roles. Notify your DSO immediately when your employment ends so your SEVIS record stays accurate.
Can I work remotely as a Cloud Support Engineer on OPT?
Yes. Remote work is permitted on OPT as long as the employer is a legitimate U.S.-based company and your employment is properly reported to your DSO. For STEM OPT specifically, your employer must complete a formal training plan, and the role must provide practical training related to your degree. Remote arrangements do not disqualify you from the STEM extension.
Do Cloud Support Engineer employers typically sponsor H-1B visas after OPT?
Cloud infrastructure is a high-demand area and many employers in this space have established H-1B sponsorship programs, particularly large cloud providers, IT consulting firms, and enterprise SaaS companies. That said, sponsorship willingness varies by company size and budget. The best approach is to ask directly during the offer process and look for employers with a documented history of sponsoring roles like yours.