OPT Cloud Support Engineer Jobs
Cloud Support Engineer jobs are a strong fit for F-1 OPT students with backgrounds in computer science, information systems, or cloud computing. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in this space regularly sponsor H-1B visas for strong performers.
Find OPT Cloud Support Engineer JobsOverview
Showing 5 of 48+ Cloud Support Engineer jobs
See all 48+ Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Cloud Support Engineer roles.
Get Access To All JobsCompany Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job Description
Senior Cloud Support Engineers are responsible for providing advanced technical support for a set of Strategy Products and the Strategy Cloud platform. This person dedicates their time to resolving complex customer issues, driving best practices across the Strategy Community, and deepening their Strategy Product knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, demonstrate technical leadership, and have a strong desire to help others.
This is a fully on-site position, Monday through Friday, from 8: 30 AM to 6:00 PM, based at our Tysons Corner, Virginia office.
Responsibilities
- Provide advanced support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies, acting as an escalation point for Cloud Support Engineers.
- Develop and maintain strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development, production system maintenance, and critical incident resolution.
- Collaborate and communicate effectively with peers, internal application and software development teams, and other cross-functional groups to ensure timely and effective resolution of customer issues.
- Prioritize and communicate product defects and enhancements to development teams, providing detailed technical context and participating in follow-up discussions as needed.
- Contribute to the growth of the Strategy Community by creating and reviewing customer-facing documentation of technical solutions and product documentation addendums, ensuring high quality and accuracy.
- Lead the day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Contribute to the creation and improvement of Standard Operating Procedures (SOPs) and best practices to improve team efficiency, service quality, and platform reliability.
- Provide technical guidance, coaching, and mentoring to junior team members, helping to develop their technical skills and support capabilities.
- Participate in and sometimes lead internal technical training sessions, knowledge-sharing activities, and continuous improvement initiatives.
Qualifications
- Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) or equivalent practical experience.
- 3-5 years experience supporting, administering, or operating cloud-based platforms or Business Intelligence enterprise applications in a customer-facing role.
- Strong experience with Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
- Windows/Linux system administration knowledge, including networking, security, and performance troubleshooting.
- Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP, including core services such as compute, storage, networking, and identity/access management. Certification preferred.
- Proven strong analytical and advanced troubleshooting skills, including experience performing root cause analysis for complex incidents.
- Strong time management skills to prioritize workload, lead incident resolution, multi-task, meet deadlines, and manage competing priorities under pressure.
- Excellent oral and written English communication skills, including the ability to explain complex technical issues to both technical and non-technical audiences.
- Experience contributing to process improvements, documentation quality, or operational best practices in a technical team.
- Experience providing technical guidance or mentoring to junior engineers or team members.
Additional Information
Compensation
The base salary range for this role is $83,100 to $149,500 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs.
Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com.
Company Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job Description
Senior Cloud Support Engineers are responsible for providing advanced technical support for a set of Strategy Products and the Strategy Cloud platform. This person dedicates their time to resolving complex customer issues, driving best practices across the Strategy Community, and deepening their Strategy Product knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, demonstrate technical leadership, and have a strong desire to help others.
This is a fully on-site position, Monday through Friday, from 8: 30 AM to 6:00 PM, based at our Tysons Corner, Virginia office.
Responsibilities
- Provide advanced support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies, acting as an escalation point for Cloud Support Engineers.
- Develop and maintain strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development, production system maintenance, and critical incident resolution.
- Collaborate and communicate effectively with peers, internal application and software development teams, and other cross-functional groups to ensure timely and effective resolution of customer issues.
- Prioritize and communicate product defects and enhancements to development teams, providing detailed technical context and participating in follow-up discussions as needed.
- Contribute to the growth of the Strategy Community by creating and reviewing customer-facing documentation of technical solutions and product documentation addendums, ensuring high quality and accuracy.
- Lead the day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Contribute to the creation and improvement of Standard Operating Procedures (SOPs) and best practices to improve team efficiency, service quality, and platform reliability.
- Provide technical guidance, coaching, and mentoring to junior team members, helping to develop their technical skills and support capabilities.
- Participate in and sometimes lead internal technical training sessions, knowledge-sharing activities, and continuous improvement initiatives.
Qualifications
- Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) or equivalent practical experience.
- 3-5 years experience supporting, administering, or operating cloud-based platforms or Business Intelligence enterprise applications in a customer-facing role.
- Strong experience with Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
- Windows/Linux system administration knowledge, including networking, security, and performance troubleshooting.
- Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP, including core services such as compute, storage, networking, and identity/access management. Certification preferred.
- Proven strong analytical and advanced troubleshooting skills, including experience performing root cause analysis for complex incidents.
- Strong time management skills to prioritize workload, lead incident resolution, multi-task, meet deadlines, and manage competing priorities under pressure.
- Excellent oral and written English communication skills, including the ability to explain complex technical issues to both technical and non-technical audiences.
- Experience contributing to process improvements, documentation quality, or operational best practices in a technical team.
- Experience providing technical guidance or mentoring to junior engineers or team members.
Additional Information
Compensation
The base salary range for this role is $83,100 to $149,500 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs.
Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com.
See all 48+ OPT Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Cloud Support Engineer
Target companies with established cloud practices
AWS partners, Google Cloud resellers, and enterprise SaaS companies hire Cloud Support Engineers at scale and have structured immigration programs. These employers are far more likely to sponsor OPT extensions and H-1B petitions than early-stage startups.
Get certified before you apply
AWS Certified Cloud Practitioner, Google Associate Cloud Engineer, or Azure Fundamentals signals baseline competency to hiring managers. Certifications also differentiate you from candidates without practical cloud credentials, which matters when employers are weighing sponsorship costs.
Confirm your role qualifies for STEM OPT
Cloud Support Engineer typically falls under CIP codes for computer science or information technology, qualifying for the 24-month STEM extension. Verify your degree's CIP code with your DSO before accepting an offer to avoid authorization gaps.
Address sponsorship directly and early
Bring up your OPT status and timeline in the first recruiter conversation, not after an offer. Employers who won't sponsor will tell you immediately, saving both sides time. Employers who will sponsor appreciate candidates who are organized about their visa situation.
Highlight hands-on lab experience in your application
Cloud Support roles prioritize troubleshooting ability over theoretical knowledge. Include specific platforms you've worked with, tickets you've resolved, or lab environments you've built. Concrete experience reduces the perceived risk of sponsoring an OPT candidate.
Ask about H-1B sponsorship timelines during the offer stage
If your OPT expires before the next H-1B cap season, you need a cap-exempt employer or a bridge plan. Ask HR explicitly whether they have cap-exempt entities or experience with H-1B1 visa and O-1 visa alternatives before signing an offer.
Cloud Support Engineer OPT: Frequently Asked Questions
Do Cloud Support Engineer jobs qualify for the STEM OPT extension?
Most Cloud Support Engineer roles qualify for the 24-month STEM OPT extension, provided your degree is in a STEM-designated field such as computer science, information systems, or electrical engineering. Your employer must also be enrolled in E-Verify. Confirm your degree's CIP code with your DSO and verify your employer's E-Verify enrollment before your initial OPT period ends.
How do I find Cloud Support Engineer jobs that sponsor OPT?
Migrate Mate filters Cloud Support Engineer roles by employers who actively sponsor OPT and H-1B visas, so you're not wasting time applying to companies that won't hire international students. Large cloud providers, managed service providers, and enterprise software companies are the most consistent sponsors in this space.
What happens to my OPT status if I lose my Cloud Support Engineer job?
You have a 60-day grace period from the date your employment ends to find a new qualifying job, transfer to a different visa status, or depart the United States. Cloud Support skills transfer well across industries, which makes re-employment faster than in more specialized roles. Notify your DSO immediately when your employment ends so your SEVIS record stays accurate.
Can I work remotely as a Cloud Support Engineer on OPT?
Yes. Remote work is permitted on OPT as long as the employer is a legitimate U.S.-based company and your employment is properly reported to your DSO. For STEM OPT specifically, your employer must complete a formal training plan, and the role must provide practical training related to your degree. Remote arrangements do not disqualify you from the STEM extension.
Do Cloud Support Engineer employers typically sponsor H-1B visas after OPT?
Cloud infrastructure is a high-demand area and many employers in this space have established H-1B sponsorship programs, particularly large cloud providers, IT consulting firms, and enterprise SaaS companies. That said, sponsorship willingness varies by company size and budget. The best approach is to ask directly during the offer process and look for employers with a documented history of sponsoring roles like yours.