OPT Customer Engagement Specialist Jobs
Customer Engagement Specialist roles are a strong fit for F-1 OPT students with backgrounds in marketing, communications, business, or psychology. Most positions qualify as specialty occupations for OPT authorization. Your 12-month OPT window, or 24-month STEM extension if eligible, gives employers a meaningful runway to evaluate you for H-1B visa sponsorship.
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Get Access To All JobsCompany Description
To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.
O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.
Why do you want to apply? The OIPS operations is striving to be a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally. O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement.
Job Description
The Sales Associate / Customer Engagement Specialist is a foundational role designed to launch high-potential talent into a career in commercial sales. This position is part of a structured development path that blends hands-on experience, cross-functional collaboration, and exposure to strategic customer engagement. You’ll work closely with sales leaders, analysts, and commercial teams to build the skills and mindset needed to thrive in a fast-paced, customer-centric environment.
This is not just a job—it’s a launchpad for future account management and commercial leadership roles.
Principal Accountabilities:
- Customer Engagement & Support: Assist in managing customer accounts, including order tracking, documentation, and issue resolution. Participate in customer meetings and calls to gain exposure to relationship management and strategic communication.
- Sales Operations & Analysis: Support sales forecasting, pricing analysis, and performance tracking. Collaborate with analysts to interpret data and identify opportunities for improvement.
- Project & Process Ownership: Lead or contribute to special projects across sales, logistics, and customer service. Document and formalize processes to improve team efficiency and customer satisfaction.
- Cross-Functional Collaboration: Work with internal teams including marketing, finance, and supply chain to support customer needs.
- Learning & Development: Engage in structured learning modules and mentorship sessions. Deliver periodic presentations to leadership summarizing key learnings and growth milestones.
SCOPE AND IMPACT
Initiative – You take ownership and seek out opportunities to contribute.
Adaptability – You thrive in changing environments and are eager to learn.
Team Orientation – You collaborate well and build strong relationships.
Customer Focus – You care deeply about delivering value and solving problems.
Drive – You’re motivated to grow into a future commercial leader.
Must be able to perform the essential functions of the job with or without reasonable accommodations
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Strong communication skills—written and verbal.
- Highly organized, self-starter with a proactive mindset.
- Analytical thinker with curiosity and a desire to learn.
- Comfortable working in a collaborative, fast-paced environment.
- Proficient in Microsoft Office; familiarity with tools like SAP, Salesforce, or similar is a plus.
TRAVEL REQUIREMENTS
- 10%
Additional Information
What we offer at O-I:
Salary Range: The expected salary range for this position is between $50,000 - $55,000. Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.
O-I offers a very generous benefit package – some of the highlights are:
- Vacation time and paid holidays
- Medical, dental, prescription and vision care coverage
- Pre-tax accounts
- Well-being program which includes opportunity to earn employer contributions
- Life and AD&D Insurance
- Disability Insurance
- 401(k) retirement saving plans with employer contributions
- Financial advisors to assist with retirement planning and financial wellness
- Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.
Company Description
To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.
O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.
Why do you want to apply? The OIPS operations is striving to be a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally. O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement.
Job Description
The Sales Associate / Customer Engagement Specialist is a foundational role designed to launch high-potential talent into a career in commercial sales. This position is part of a structured development path that blends hands-on experience, cross-functional collaboration, and exposure to strategic customer engagement. You’ll work closely with sales leaders, analysts, and commercial teams to build the skills and mindset needed to thrive in a fast-paced, customer-centric environment.
This is not just a job—it’s a launchpad for future account management and commercial leadership roles.
Principal Accountabilities:
- Customer Engagement & Support: Assist in managing customer accounts, including order tracking, documentation, and issue resolution. Participate in customer meetings and calls to gain exposure to relationship management and strategic communication.
- Sales Operations & Analysis: Support sales forecasting, pricing analysis, and performance tracking. Collaborate with analysts to interpret data and identify opportunities for improvement.
- Project & Process Ownership: Lead or contribute to special projects across sales, logistics, and customer service. Document and formalize processes to improve team efficiency and customer satisfaction.
- Cross-Functional Collaboration: Work with internal teams including marketing, finance, and supply chain to support customer needs.
- Learning & Development: Engage in structured learning modules and mentorship sessions. Deliver periodic presentations to leadership summarizing key learnings and growth milestones.
SCOPE AND IMPACT
Initiative – You take ownership and seek out opportunities to contribute.
Adaptability – You thrive in changing environments and are eager to learn.
Team Orientation – You collaborate well and build strong relationships.
Customer Focus – You care deeply about delivering value and solving problems.
Drive – You’re motivated to grow into a future commercial leader.
Must be able to perform the essential functions of the job with or without reasonable accommodations
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Strong communication skills—written and verbal.
- Highly organized, self-starter with a proactive mindset.
- Analytical thinker with curiosity and a desire to learn.
- Comfortable working in a collaborative, fast-paced environment.
- Proficient in Microsoft Office; familiarity with tools like SAP, Salesforce, or similar is a plus.
TRAVEL REQUIREMENTS
- 10%
Additional Information
What we offer at O-I:
Salary Range: The expected salary range for this position is between $50,000 - $55,000. Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.
O-I offers a very generous benefit package – some of the highlights are:
- Vacation time and paid holidays
- Medical, dental, prescription and vision care coverage
- Pre-tax accounts
- Well-being program which includes opportunity to earn employer contributions
- Life and AD&D Insurance
- Disability Insurance
- 401(k) retirement saving plans with employer contributions
- Financial advisors to assist with retirement planning and financial wellness
- Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.
See all OPT Customer Engagement Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Engagement Specialist
Lead with your communication credentials
Customer engagement roles require demonstrated skill in written and verbal communication. Highlight coursework, internships, or projects where you managed client-facing communication. Employers sponsoring OPT students want proof you can perform independently, not just assist.
Target employers with active OPT hiring patterns
Companies that have sponsored OPT or H-1B visa workers before are far more likely to do it again. Use Migrate Mate to find Customer Engagement Specialist roles filtered for OPT-friendly employers, saving time you would otherwise spend researching sponsorship history manually.
Clarify your OPT timeline upfront
Employers unfamiliar with OPT sometimes assume authorization is complicated. Be ready to explain your remaining OPT duration, STEM extension eligibility if applicable, and that you can start working immediately upon EAD receipt without employer-side filing requirements.
Connect your degree field to the role explicitly
OPT work must be directly related to your degree. If your background is in marketing, business, or communications, show how this role applies that field. A vague connection can create complications with your DSO during reporting and jeopardize your authorization.
Build a portfolio of measurable engagement outcomes
Hiring managers for customer engagement roles want evidence of impact, such as retention rates improved, response times reduced, or satisfaction scores increased. Concrete metrics make your application stand out and give sponsoring employers confidence in the return on their investment.
Prepare to discuss H-1B sponsorship professionally
Raise the sponsorship topic after you have demonstrated clear value, not in the first interview. Frame it as a mutual long-term investment. Employers who see you as a strong performer are significantly more willing to initiate H-1B sponsorship before your OPT expires.
Customer Engagement Specialist OPT: Frequently Asked Questions
Does a Customer Engagement Specialist role qualify for OPT work authorization?
Yes, provided the position requires a bachelor's degree or higher in a directly related field such as marketing, communications, business administration, or psychology. Your DSO will need to confirm the connection between your degree and the role when updating your SEVIS record. Roles that require only a high school diploma or general skills without a specific degree requirement would not qualify.
Can I work as a Customer Engagement Specialist on a STEM OPT extension?
Only if your underlying degree is a STEM-designated program. Customer engagement itself is not a STEM field, but students with degrees in information systems, data analytics, or computer science who are placed in analytically focused customer engagement roles may qualify. Your employer must also be enrolled in E-Verify, and a formal training plan is required for the 24-month extension.
Where can I find Customer Engagement Specialist jobs that are open to OPT students?
Migrate Mate is built specifically for international students and filters jobs by OPT sponsorship willingness, saving you from applying to roles where your work authorization status will immediately disqualify you. Searching general job boards without that filter wastes application cycles during a period when your OPT clock is running.
Will employers typically sponsor Customer Engagement Specialists for H-1B visas?
Sponsorship depends heavily on company size, budget, and how critical the role is to the business. Larger companies with established HR infrastructure and high dependency on customer retention programs are more likely to sponsor. Demonstrating strong performance metrics and expressing long-term interest in the company during your OPT period significantly improves your odds.
What happens to my OPT authorization if I switch from one Customer Engagement Specialist role to another?
You can change employers on OPT, but your new position must still be directly related to your degree field. You are required to report the change to your DSO within 10 days, and your DSO will update your SEVIS record. There is no new EAD required for a job change, but failing to report the change can jeopardize your status.