OPT Customer Engagement Specialist Jobs
Customer Engagement Specialist roles are a strong fit for F-1 OPT students with backgrounds in marketing, communications, business, or psychology. Most positions qualify as specialty occupations for OPT authorization. Your 12-month OPT window, or 24-month STEM extension if eligible, gives employers a meaningful runway to evaluate you for H-1B visa sponsorship.
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Get Access To All JobsPosting Date
08/07/2026
Location: 1299 E Commercial Blvd Ste 202, Oakland Park, Florida, 33334-4806, United States of America
We have a great opportunity for a Provider Engagement Manager (PEM). The ideal candidate will serve as the liaison between the physician practice and various internal and external stakeholders to help nephrologists achieve value-based targets and objectives. This role will serve as the key point of contact to streamline communication with physician practices and facilitate the achievement of program goals including the improvement of clinical outcomes. The PEM will collaborate with cross functional teams including business development, clinical, operations, and business leaders across DaVita.
Details:
- This role will support the designated IKC market which partners with nephrologists to care for patients in Central Florida and surrounding areas.
- Requires regional travel as needed in Central Florida once quarterly.
- Travel to DaVita HQ in Denver, CO 2 times/year.
Essential Functions/Responsibilities:
- Partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction. Serve as a trusted advisor and main point of contact for physician practice.
- Build formal relationships with key stakeholders within the local integrated network including but not limited to: PCPs, Specialists, Dialysis Centers, SNFs, LTACs, high-volume hospital systems and transplant centers.
- Co-lead market ops meetings with the market director and practice physicians. Additional attendees may include: DV clinical leaders, IKC clinical leaders, market analyst, etc.
- Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI).
- Provides streamlined nephrologist engagement across DaVita IKC and other GIKC value-based care programs.
- Review quality metrics, clinical reports, program playbooks, program updates, and other pertinent documents with physicians. Ensure that physicians have solid understanding of program requirements and expectations.
- Implement meaningful process changes by assisting in physician practice assessment as it pertains to the CKCC program, leading the implementation of efficient and effective processes, and identifying support resources that result in optimal clinical/patient outcomes. Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs.
- Facilitates behavior change through practice QI team by implementing ongoing meeting schedule for physician champion and practice QI team, involving other practice physicians, and practice staff as appropriate. Provides coaching, feedback, and assistance to practice for change leadership and management. Uses proven techniques of practice facilitation to influence and promote high-value healthcare. Identifies practice educational needs and matches them with available DaVita resources.
- Reviews and synthesizes data reports provided by NCA or DaVita analyst. Checks for data accuracy, provides recommendations to improve practice experience, and understands critical focus areas. Collaborates with DaVita and IKC clinical leadership on key findings.
- Other duties as assigned.
Education and Qualifications:
- Bachelor’s Degree - Preferred
- Proven track record of building successful physician relationships - Required
- At least 2 years of project management experience
- Prior experience in healthcare services and/or working with payers, value-based care models, and/or integrated healthcare models
- Process improvement training (Lean Six Sigma, PDSA) - Preferred
- At least five years of experience in a clinical or clinical support role - Required
- Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
Why You’ll Love Working Here:
- Make a direct impact on the lives of patients with complex chronic conditions.
- Be part of a mission-driven, collaborative care team.
- Flexible hybrid schedule with opportunity for professional growth.
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Salary Range for the role is $78,000.00 - $119,000.00/year.
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Beware of Recruitment Fraud
DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.
Career Growth - From clinical and operations to corporate jobs, our learning and development programs help guide your career journey.
Posting Date
08/07/2026
Location: 1299 E Commercial Blvd Ste 202, Oakland Park, Florida, 33334-4806, United States of America
We have a great opportunity for a Provider Engagement Manager (PEM). The ideal candidate will serve as the liaison between the physician practice and various internal and external stakeholders to help nephrologists achieve value-based targets and objectives. This role will serve as the key point of contact to streamline communication with physician practices and facilitate the achievement of program goals including the improvement of clinical outcomes. The PEM will collaborate with cross functional teams including business development, clinical, operations, and business leaders across DaVita.
Details:
- This role will support the designated IKC market which partners with nephrologists to care for patients in Central Florida and surrounding areas.
- Requires regional travel as needed in Central Florida once quarterly.
- Travel to DaVita HQ in Denver, CO 2 times/year.
Essential Functions/Responsibilities:
- Partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction. Serve as a trusted advisor and main point of contact for physician practice.
- Build formal relationships with key stakeholders within the local integrated network including but not limited to: PCPs, Specialists, Dialysis Centers, SNFs, LTACs, high-volume hospital systems and transplant centers.
- Co-lead market ops meetings with the market director and practice physicians. Additional attendees may include: DV clinical leaders, IKC clinical leaders, market analyst, etc.
- Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI).
- Provides streamlined nephrologist engagement across DaVita IKC and other GIKC value-based care programs.
- Review quality metrics, clinical reports, program playbooks, program updates, and other pertinent documents with physicians. Ensure that physicians have solid understanding of program requirements and expectations.
- Implement meaningful process changes by assisting in physician practice assessment as it pertains to the CKCC program, leading the implementation of efficient and effective processes, and identifying support resources that result in optimal clinical/patient outcomes. Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs.
- Facilitates behavior change through practice QI team by implementing ongoing meeting schedule for physician champion and practice QI team, involving other practice physicians, and practice staff as appropriate. Provides coaching, feedback, and assistance to practice for change leadership and management. Uses proven techniques of practice facilitation to influence and promote high-value healthcare. Identifies practice educational needs and matches them with available DaVita resources.
- Reviews and synthesizes data reports provided by NCA or DaVita analyst. Checks for data accuracy, provides recommendations to improve practice experience, and understands critical focus areas. Collaborates with DaVita and IKC clinical leadership on key findings.
- Other duties as assigned.
Education and Qualifications:
- Bachelor’s Degree - Preferred
- Proven track record of building successful physician relationships - Required
- At least 2 years of project management experience
- Prior experience in healthcare services and/or working with payers, value-based care models, and/or integrated healthcare models
- Process improvement training (Lean Six Sigma, PDSA) - Preferred
- At least five years of experience in a clinical or clinical support role - Required
- Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
Why You’ll Love Working Here:
- Make a direct impact on the lives of patients with complex chronic conditions.
- Be part of a mission-driven, collaborative care team.
- Flexible hybrid schedule with opportunity for professional growth.
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Salary Range for the role is $78,000.00 - $119,000.00/year.
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Beware of Recruitment Fraud
DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.
Career Growth - From clinical and operations to corporate jobs, our learning and development programs help guide your career journey.
See all 335+ OPT Customer Engagement Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Engagement Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Engagement Specialist
Lead with your communication credentials
Customer engagement roles require demonstrated skill in written and verbal communication. Highlight coursework, internships, or projects where you managed client-facing communication. Employers sponsoring OPT students want proof you can perform independently, not just assist.
Target employers with active OPT hiring patterns
Companies that have sponsored OPT or H-1B visa workers before are far more likely to do it again. Use Migrate Mate to find Customer Engagement Specialist roles filtered for OPT-friendly employers, saving time you would otherwise spend researching sponsorship history manually.
Clarify your OPT timeline upfront
Employers unfamiliar with OPT sometimes assume authorization is complicated. Be ready to explain your remaining OPT duration, STEM extension eligibility if applicable, and that you can start working immediately upon EAD receipt without employer-side filing requirements.
Connect your degree field to the role explicitly
OPT work must be directly related to your degree. If your background is in marketing, business, or communications, show how this role applies that field. A vague connection can create complications with your DSO during reporting and jeopardize your authorization.
Build a portfolio of measurable engagement outcomes
Hiring managers for customer engagement roles want evidence of impact, such as retention rates improved, response times reduced, or satisfaction scores increased. Concrete metrics make your application stand out and give sponsoring employers confidence in the return on their investment.
Prepare to discuss H-1B sponsorship professionally
Raise the sponsorship topic after you have demonstrated clear value, not in the first interview. Frame it as a mutual long-term investment. Employers who see you as a strong performer are significantly more willing to initiate H-1B sponsorship before your OPT expires.
Customer Engagement Specialist OPT: Frequently Asked Questions
Does a Customer Engagement Specialist role qualify for OPT work authorization?
Yes, provided the position requires a bachelor's degree or higher in a directly related field such as marketing, communications, business administration, or psychology. Your DSO will need to confirm the connection between your degree and the role when updating your SEVIS record. Roles that require only a high school diploma or general skills without a specific degree requirement would not qualify.
Can I work as a Customer Engagement Specialist on a STEM OPT extension?
Only if your underlying degree is a STEM-designated program. Customer engagement itself is not a STEM field, but students with degrees in information systems, data analytics, or computer science who are placed in analytically focused customer engagement roles may qualify. Your employer must also be enrolled in E-Verify, and a formal training plan is required for the 24-month extension.
Where can I find Customer Engagement Specialist jobs that are open to OPT students?
Migrate Mate is built specifically for international students and filters jobs by OPT sponsorship willingness, saving you from applying to roles where your work authorization status will immediately disqualify you. Searching general job boards without that filter wastes application cycles during a period when your OPT clock is running.
Will employers typically sponsor Customer Engagement Specialists for H-1B visas?
Sponsorship depends heavily on company size, budget, and how critical the role is to the business. Larger companies with established HR infrastructure and high dependency on customer retention programs are more likely to sponsor. Demonstrating strong performance metrics and expressing long-term interest in the company during your OPT period significantly improves your odds.
What happens to my OPT authorization if I switch from one Customer Engagement Specialist role to another?
You can change employers on OPT, but your new position must still be directly related to your degree field. You are required to report the change to your DSO within 10 days, and your DSO will update your SEVIS record. There is no new EAD required for a job change, but failing to report the change can jeopardize your status.