OPT Customer Success Operations Jobs
Customer Success Operations jobs on OPT sit at the intersection of process improvement, CRM systems, and cross-functional collaboration. Most roles require a business, information systems, or related degree. Your 12-month OPT window is enough to prove value and secure H-1B visa sponsorship from tech, SaaS, and enterprise software companies that hire regularly in this function.
Find OPT Customer Success Operations JobsOverview
Showing 5 of 256+ Customer Success Operations jobs
See all 256+ Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations roles.
Get Access To All JobsAssociate Director of Academic Operations & Student Success
Position Summary
The Associate Director of Academic Operations & Student Success serves as a key member of the School of Business leadership team and supports the operational, academic, assessment, and student-success functions of the School. The individual works closely with the Executive Director to ensure excellence in academic delivery, student support, accreditation readiness, faculty engagement, and continuous improvement initiatives.
The position combines administrative leadership with instructional responsibilities and plays a central role in supporting the School's growth strategy.
Responsibilities
Academic Operations:
- Support day-to-day academic operations of the School of Business.
- Coordinate course scheduling and instructional planning.
- Assist with faculty and adjunct onboarding.
- Monitor course coverage and faculty assignments.
- Support graduate program implementation and launch activities.
- Coordinate academic policy implementation and student issue resolution.
Student Success & Advising:
- Coordinate advising support efforts.
- Monitor student progression and retention indicators.
- Assist with transfer credit evaluations and degree planning.
- Support student appeals and academic review processes.
- Coordinate orientation and onboarding initiatives.
- Develop and manage student engagement initiatives.
Assessment & Accreditation:
- Support implementation of assessment plans.
- Coordinate collection of assessment artifacts and data.
- Maintain assessment calendars and reporting timelines.
- Help prepare materials related to IACBE accreditation.
- Lead continuous improvement efforts.
Digital Learning & Canvas Quality:
- Partner with Institute for Teaching Innovation (ITI) and faculty to develop and maintain schoolwide Canvas standards.
- Create and manage standardized course templates.
- Review course shells for consistency, accessibility, and quality.
- Support faculty in implementation of instructional technologies.
- Ensure alignment between course outcomes, assignments, assessments, and accreditation expectations.
- Lead ongoing efforts to improve the digital student experience.
Experiential Learning & Employer Partnerships:
- Support internship and experiential learning initiatives.
- Assist with coordination of employer engagement activities.
- Help facilitate advisory board initiatives.
- Assist in identifying consulting projects and employer-sponsored experiences.
- Coordinate student participation in experiential learning opportunities.
Communications & Outreach:
- Support communications initiatives and student storytelling.
- Assist with School events and recruitment activities.
- Coordinate student ambassador and social media engagement efforts.
- Contribute to marketing and enrollment-support initiatives.
Teaching Responsibilities:
- Teach undergraduate and/or graduate courses based on qualifications and School needs.
- Participate in curriculum development and course revision efforts.
- Support and initiate innovative instructional approaches and experiential learning initiatives.
Preferred Qualifications
- Master's degree in Business, Management, Education, or related field (doctorate preferred).
- Experience teaching or in higher education administration, student success, academic operations, learning and development, or instructional design.
- Demonstrated experience with Canvas or other LMS platforms.
- Knowledge of accreditation and assessment processes preferred.
- Strong project management and organizational skills.
- Excellent communication and relationship-building abilities.
- Ability to work effectively with students, faculty, employers, and external partners.
Work Remotely - No
Work Location: Buffalo, NY
Job Type: Full-Time, Exempt
Pay: $75,000 - $95,000 Annually
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
About D'Youville University:
Shaping the Future of Education at D'Youville University
D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.
A Dynamic and Purpose-Driven Community
Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.
A Place for Growth and Innovation
D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.
Why Work with Us?
As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.
All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.
Associate Director of Academic Operations & Student Success
Position Summary
The Associate Director of Academic Operations & Student Success serves as a key member of the School of Business leadership team and supports the operational, academic, assessment, and student-success functions of the School. The individual works closely with the Executive Director to ensure excellence in academic delivery, student support, accreditation readiness, faculty engagement, and continuous improvement initiatives.
The position combines administrative leadership with instructional responsibilities and plays a central role in supporting the School's growth strategy.
Responsibilities
Academic Operations:
- Support day-to-day academic operations of the School of Business.
- Coordinate course scheduling and instructional planning.
- Assist with faculty and adjunct onboarding.
- Monitor course coverage and faculty assignments.
- Support graduate program implementation and launch activities.
- Coordinate academic policy implementation and student issue resolution.
Student Success & Advising:
- Coordinate advising support efforts.
- Monitor student progression and retention indicators.
- Assist with transfer credit evaluations and degree planning.
- Support student appeals and academic review processes.
- Coordinate orientation and onboarding initiatives.
- Develop and manage student engagement initiatives.
Assessment & Accreditation:
- Support implementation of assessment plans.
- Coordinate collection of assessment artifacts and data.
- Maintain assessment calendars and reporting timelines.
- Help prepare materials related to IACBE accreditation.
- Lead continuous improvement efforts.
Digital Learning & Canvas Quality:
- Partner with Institute for Teaching Innovation (ITI) and faculty to develop and maintain schoolwide Canvas standards.
- Create and manage standardized course templates.
- Review course shells for consistency, accessibility, and quality.
- Support faculty in implementation of instructional technologies.
- Ensure alignment between course outcomes, assignments, assessments, and accreditation expectations.
- Lead ongoing efforts to improve the digital student experience.
Experiential Learning & Employer Partnerships:
- Support internship and experiential learning initiatives.
- Assist with coordination of employer engagement activities.
- Help facilitate advisory board initiatives.
- Assist in identifying consulting projects and employer-sponsored experiences.
- Coordinate student participation in experiential learning opportunities.
Communications & Outreach:
- Support communications initiatives and student storytelling.
- Assist with School events and recruitment activities.
- Coordinate student ambassador and social media engagement efforts.
- Contribute to marketing and enrollment-support initiatives.
Teaching Responsibilities:
- Teach undergraduate and/or graduate courses based on qualifications and School needs.
- Participate in curriculum development and course revision efforts.
- Support and initiate innovative instructional approaches and experiential learning initiatives.
Preferred Qualifications
- Master's degree in Business, Management, Education, or related field (doctorate preferred).
- Experience teaching or in higher education administration, student success, academic operations, learning and development, or instructional design.
- Demonstrated experience with Canvas or other LMS platforms.
- Knowledge of accreditation and assessment processes preferred.
- Strong project management and organizational skills.
- Excellent communication and relationship-building abilities.
- Ability to work effectively with students, faculty, employers, and external partners.
Work Remotely - No
Work Location: Buffalo, NY
Job Type: Full-Time, Exempt
Pay: $75,000 - $95,000 Annually
Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
About D'Youville University:
Shaping the Future of Education at D'Youville University
D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.
A Dynamic and Purpose-Driven Community
Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.
A Place for Growth and Innovation
D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.
Why Work with Us?
As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.
All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.
See all 256+ OPT Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Operations Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Operations
Target SaaS and enterprise software employers
SaaS companies depend on scalable customer success infrastructure and hire CS Ops roles consistently. These employers typically have established H-1B visa sponsorship pipelines, making them far more likely to extend your work authorization beyond OPT.
Highlight CRM and data tooling expertise
Proficiency in Salesforce, Gainsight, or Totango signals immediate value in CS Ops interviews. Employers sponsoring OPT workers want candidates who reduce onboarding time, so demonstrating hands-on platform experience removes a key objection early.
Quantify process improvements from past roles
CS Ops is fundamentally about operational efficiency. Frame your experience around measurable outcomes: reduced churn, faster onboarding cycles, or improved renewal rates. Concrete numbers make your OPT candidacy easier to justify to hiring managers and HR teams.
Apply before your OPT authorization window closes
Many CS Ops hiring cycles take 6 to 10 weeks from application to offer. Start your search at least three months before your OPT end date to leave enough runway for visa transfer paperwork if the employer agrees to sponsor.
Understand the STEM OPT extension advantage
If your degree is in information systems, computer science, or a qualifying STEM field, you may be eligible for a 24-month STEM OPT extension. This gives employers a longer window to sponsor your H-1B, which meaningfully increases your sponsorship odds.
Position yourself as a bridge between CS and engineering
CS Ops professionals who can translate customer data into product feedback are rare. Emphasizing this cross-functional fluency in interviews signals strategic value, which is exactly the profile employers are willing to invest H-1B sponsorship resources in retaining.
Customer Success Operations OPT: Frequently Asked Questions
Do Customer Success Operations jobs typically sponsor OPT students for H-1B visas?
Many do, particularly at SaaS companies, enterprise software firms, and tech-enabled services businesses where CS Ops is a core function. Sponsorship likelihood increases when you demonstrate direct impact on retention or operational efficiency metrics. Migrate Mate filters for employers who have a documented history of sponsoring work visas, so you can focus your applications on realistic opportunities.
Does my degree field affect my eligibility for Customer Success Operations roles on OPT?
Yes. Most CS Ops roles expect a bachelor's degree in business, information systems, management information systems, or a related field. If your degree is in a STEM-designated field, you may qualify for the 24-month STEM OPT extension, which substantially extends the window employers have to process your H-1B petition before your authorization lapses.
What technical skills should I emphasize as an OPT candidate applying to CS Ops roles?
Prioritize CRM administration experience, particularly Salesforce or Gainsight, alongside proficiency in data analysis tools like SQL or Tableau. CS Ops employers value candidates who can build and maintain reporting dashboards, automate workflows, and identify churn signals in customer data. These skills reduce the ramp-up cost employers factor into sponsorship decisions.
Can I work in Customer Success Operations on STEM OPT extension?
Yes, if your degree program holds a STEM designation and the role is directly related to your field of study. Information systems, business analytics, and computer science degrees frequently qualify. Your employer must also be enrolled in E-Verify. Confirm the degree-to-role connection with your DSO before applying, since USCIS will assess whether the job aligns with your academic program.
How early should I start applying for Customer Success Operations jobs on OPT?
Start at least three months before your OPT authorization begins or before your current authorization expires. CS Ops hiring processes typically run six to ten weeks, and employers who sponsor visas often need additional lead time to prepare paperwork. Applying early also signals planning and professionalism, which matters when employers are evaluating whether to invest in sponsorship.