OPT Customer Success Operations Jobs
Customer Success Operations jobs on OPT sit at the intersection of process improvement, CRM systems, and cross-functional collaboration. Most roles require a business, information systems, or related degree. Your 12-month OPT window is enough to prove value and secure H-1B visa sponsorship from tech, SaaS, and enterprise software companies that hire regularly in this function.
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Get Access To All JobsABOUT THE ROLE
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
WE'D LOVE FOR YOU TO HAVE
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
QUALIFICATION:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
ABOUT THE ROLE
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
WE'D LOVE FOR YOU TO HAVE
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
QUALIFICATION:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
See all 402+ OPT Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Operations Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Operations
Target SaaS and enterprise software employers
SaaS companies depend on scalable customer success infrastructure and hire CS Ops roles consistently. These employers typically have established H-1B visa sponsorship pipelines, making them far more likely to extend your work authorization beyond OPT.
Highlight CRM and data tooling expertise
Proficiency in Salesforce, Gainsight, or Totango signals immediate value in CS Ops interviews. Employers sponsoring OPT workers want candidates who reduce onboarding time, so demonstrating hands-on platform experience removes a key objection early.
Quantify process improvements from past roles
CS Ops is fundamentally about operational efficiency. Frame your experience around measurable outcomes: reduced churn, faster onboarding cycles, or improved renewal rates. Concrete numbers make your OPT candidacy easier to justify to hiring managers and HR teams.
Apply before your OPT authorization window closes
Many CS Ops hiring cycles take 6 to 10 weeks from application to offer. Start your search at least three months before your OPT end date to leave enough runway for visa transfer paperwork if the employer agrees to sponsor.
Understand the STEM OPT extension advantage
If your degree is in information systems, computer science, or a qualifying STEM field, you may be eligible for a 24-month STEM OPT extension. This gives employers a longer window to sponsor your H-1B, which meaningfully increases your sponsorship odds.
Position yourself as a bridge between CS and engineering
CS Ops professionals who can translate customer data into product feedback are rare. Emphasizing this cross-functional fluency in interviews signals strategic value, which is exactly the profile employers are willing to invest H-1B sponsorship resources in retaining.
Customer Success Operations OPT: Frequently Asked Questions
Do Customer Success Operations jobs typically sponsor OPT students for H-1B visas?
Many do, particularly at SaaS companies, enterprise software firms, and tech-enabled services businesses where CS Ops is a core function. Sponsorship likelihood increases when you demonstrate direct impact on retention or operational efficiency metrics. Migrate Mate filters for employers who have a documented history of sponsoring work visas, so you can focus your applications on realistic opportunities.
Does my degree field affect my eligibility for Customer Success Operations roles on OPT?
Yes. Most CS Ops roles expect a bachelor's degree in business, information systems, management information systems, or a related field. If your degree is in a STEM-designated field, you may qualify for the 24-month STEM OPT extension, which substantially extends the window employers have to process your H-1B petition before your authorization lapses.
What technical skills should I emphasize as an OPT candidate applying to CS Ops roles?
Prioritize CRM administration experience, particularly Salesforce or Gainsight, alongside proficiency in data analysis tools like SQL or Tableau. CS Ops employers value candidates who can build and maintain reporting dashboards, automate workflows, and identify churn signals in customer data. These skills reduce the ramp-up cost employers factor into sponsorship decisions.
Can I work in Customer Success Operations on STEM OPT extension?
Yes, if your degree program holds a STEM designation and the role is directly related to your field of study. Information systems, business analytics, and computer science degrees frequently qualify. Your employer must also be enrolled in E-Verify. Confirm the degree-to-role connection with your DSO before applying, since USCIS will assess whether the job aligns with your academic program.
How early should I start applying for Customer Success Operations jobs on OPT?
Start at least three months before your OPT authorization begins or before your current authorization expires. CS Ops hiring processes typically run six to ten weeks, and employers who sponsor visas often need additional lead time to prepare paperwork. Applying early also signals planning and professionalism, which matters when employers are evaluating whether to invest in sponsorship.