OPT Customer Success Operations Jobs
Customer Success Operations jobs on OPT sit at the intersection of process improvement, CRM systems, and cross-functional collaboration. Most roles require a business, information systems, or related degree. Your 12-month OPT window is enough to prove value and secure H-1B visa sponsorship from tech, SaaS, and enterprise software companies that hire regularly in this function.
Find OPT Customer Success Operations JobsOverview
Showing 5 of 277+ Customer Success Operations jobs
See all 277+ Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations roles.
Get Access To All JobsWho we are
Enhesa is the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing.
Our mission is to help organizations make informed decisions they can defend, wherever they operate, combining deep human expertise with AI efficiency, to confidently act across EHS, product, chemical, and corporate sustainability compliance.
Businesses come to us needing help understanding what regulators expect. We’ve built our services around solving that problem and work with more than half of the fortune 500, as a trusted provider of intelligence.
At Enhesa, our teams are guided by purpose, passion, inclusivity, and driving progress. We are united by a belief that positive change is everyone’s responsibility.
If these qualities sound like you, Enhesa could be your next career move!
What we offer
- A competitive salary package
- Flexible home-working policy and work/life balance
- A collaborative fast paced, driven environment
- Accountability and pride for your projects
Position Description
The Customer Success Manager maintains and expands relationships with existing Enhesa Enterprise customers. He/she manages a book of business that requires yearly renewal and growth, he/she will be responsible for achieving sales figures and assigned account objectives. He/she represents the entire range of company products and services to assigned customers, while leading the customer account planning and ensuring customers’ needs and expectations are met.
Core Responsibilities
Maintain and develop professional relationships with existing clients
Ensure client satisfaction and loyalty. Build relationships with key Client personnel, decision makers, stakeholders and buyers. Be the central Point of Contact of Enhesa’s customer base. Capture, report and act on customer feedback.
Proactively assess, clarify, and validate customer needs on an ongoing basis
Be curious, prepare and ask questions about the customer’s needs and business processes as well as provide knowledge of our applications to the customer; uncover roadblocks, and deliver strong account guidance.
Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Enhesa personnel
Be a liaison between the client and Enhesa, mitigate client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client. Represent the Enhesa Team in cross-functional sounding boards/projects and co-drive decisions to preserve and enhance client satisfaction and enable business growth.
On-boarding clients
Responsible for project managing the on-boarding of clients to the Enhesa services. Facilitate the communication between the Client and Enhesa's support Services (Client Services, Expert Support Services, etc.). Maximizing product usage and enhancing client satisfaction incl. NPS scores.
Manage and own contract renewals and growth opportunities
Own and negotiate contract renewals and addendums for growth opportunities. Ensure the client uses their contracted services and derive value from them related to their objectives. Organize and lead quarterly business reviews with the client, involving other Enhesa departments, to review and plan activities and value provided to the client. Provide transparency, control and predictability on the opportunities pipeline and forecasted revenue. Identify opportunities for enhancements of GTM Strategy and roll-out of new products. Overall management of a book of business greater than roughly €4+ million.
Support the team internally
Assist other CSM’s with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.
Participate in Tradeshows and Conferences
Represent the team at certain industry or partner events to strengthen personal interactions and relationships with your own or your colleague’s accounts.
Requirements
Bachelor’s degree in business, communications, marketing or similar field of study from an accredited university required.
Experience
- 2-4 years of demonstrated experience in managing existing accounts in a business-to-business environment in the Software, SAAS, IT, insurance, engineering, financial services or consultancy industry.
- Experience in executing sales and account plan-based strategies for current clients.
- Demonstrated ability to achieve annual growth targets and client satisfaction.
- Project management/cross functional collaboration.
Technical Skills
- Office Suite
- Problem solving
- Language Skills
- CRM
- Internal tools: Jira, Confluence, SharePoint
Salary Range
$80,000 - $110,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
Who we are
Enhesa is the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing.
Our mission is to help organizations make informed decisions they can defend, wherever they operate, combining deep human expertise with AI efficiency, to confidently act across EHS, product, chemical, and corporate sustainability compliance.
Businesses come to us needing help understanding what regulators expect. We’ve built our services around solving that problem and work with more than half of the fortune 500, as a trusted provider of intelligence.
At Enhesa, our teams are guided by purpose, passion, inclusivity, and driving progress. We are united by a belief that positive change is everyone’s responsibility.
If these qualities sound like you, Enhesa could be your next career move!
What we offer
- A competitive salary package
- Flexible home-working policy and work/life balance
- A collaborative fast paced, driven environment
- Accountability and pride for your projects
Position Description
The Customer Success Manager maintains and expands relationships with existing Enhesa Enterprise customers. He/she manages a book of business that requires yearly renewal and growth, he/she will be responsible for achieving sales figures and assigned account objectives. He/she represents the entire range of company products and services to assigned customers, while leading the customer account planning and ensuring customers’ needs and expectations are met.
Core Responsibilities
Maintain and develop professional relationships with existing clients
Ensure client satisfaction and loyalty. Build relationships with key Client personnel, decision makers, stakeholders and buyers. Be the central Point of Contact of Enhesa’s customer base. Capture, report and act on customer feedback.
Proactively assess, clarify, and validate customer needs on an ongoing basis
Be curious, prepare and ask questions about the customer’s needs and business processes as well as provide knowledge of our applications to the customer; uncover roadblocks, and deliver strong account guidance.
Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Enhesa personnel
Be a liaison between the client and Enhesa, mitigate client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client. Represent the Enhesa Team in cross-functional sounding boards/projects and co-drive decisions to preserve and enhance client satisfaction and enable business growth.
On-boarding clients
Responsible for project managing the on-boarding of clients to the Enhesa services. Facilitate the communication between the Client and Enhesa's support Services (Client Services, Expert Support Services, etc.). Maximizing product usage and enhancing client satisfaction incl. NPS scores.
Manage and own contract renewals and growth opportunities
Own and negotiate contract renewals and addendums for growth opportunities. Ensure the client uses their contracted services and derive value from them related to their objectives. Organize and lead quarterly business reviews with the client, involving other Enhesa departments, to review and plan activities and value provided to the client. Provide transparency, control and predictability on the opportunities pipeline and forecasted revenue. Identify opportunities for enhancements of GTM Strategy and roll-out of new products. Overall management of a book of business greater than roughly €4+ million.
Support the team internally
Assist other CSM’s with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.
Participate in Tradeshows and Conferences
Represent the team at certain industry or partner events to strengthen personal interactions and relationships with your own or your colleague’s accounts.
Requirements
Bachelor’s degree in business, communications, marketing or similar field of study from an accredited university required.
Experience
- 2-4 years of demonstrated experience in managing existing accounts in a business-to-business environment in the Software, SAAS, IT, insurance, engineering, financial services or consultancy industry.
- Experience in executing sales and account plan-based strategies for current clients.
- Demonstrated ability to achieve annual growth targets and client satisfaction.
- Project management/cross functional collaboration.
Technical Skills
- Office Suite
- Problem solving
- Language Skills
- CRM
- Internal tools: Jira, Confluence, SharePoint
Salary Range
$80,000 - $110,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
See all 277+ OPT Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Operations Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Operations
Target SaaS and enterprise software employers
SaaS companies depend on scalable customer success infrastructure and hire CS Ops roles consistently. These employers typically have established H-1B visa sponsorship pipelines, making them far more likely to extend your work authorization beyond OPT.
Highlight CRM and data tooling expertise
Proficiency in Salesforce, Gainsight, or Totango signals immediate value in CS Ops interviews. Employers sponsoring OPT workers want candidates who reduce onboarding time, so demonstrating hands-on platform experience removes a key objection early.
Quantify process improvements from past roles
CS Ops is fundamentally about operational efficiency. Frame your experience around measurable outcomes: reduced churn, faster onboarding cycles, or improved renewal rates. Concrete numbers make your OPT candidacy easier to justify to hiring managers and HR teams.
Apply before your OPT authorization window closes
Many CS Ops hiring cycles take 6 to 10 weeks from application to offer. Start your search at least three months before your OPT end date to leave enough runway for visa transfer paperwork if the employer agrees to sponsor.
Understand the STEM OPT extension advantage
If your degree is in information systems, computer science, or a qualifying STEM field, you may be eligible for a 24-month STEM OPT extension. This gives employers a longer window to sponsor your H-1B, which meaningfully increases your sponsorship odds.
Position yourself as a bridge between CS and engineering
CS Ops professionals who can translate customer data into product feedback are rare. Emphasizing this cross-functional fluency in interviews signals strategic value, which is exactly the profile employers are willing to invest H-1B sponsorship resources in retaining.
Customer Success Operations OPT: Frequently Asked Questions
Do Customer Success Operations jobs typically sponsor OPT students for H-1B visas?
Many do, particularly at SaaS companies, enterprise software firms, and tech-enabled services businesses where CS Ops is a core function. Sponsorship likelihood increases when you demonstrate direct impact on retention or operational efficiency metrics. Migrate Mate filters for employers who have a documented history of sponsoring work visas, so you can focus your applications on realistic opportunities.
Does my degree field affect my eligibility for Customer Success Operations roles on OPT?
Yes. Most CS Ops roles expect a bachelor's degree in business, information systems, management information systems, or a related field. If your degree is in a STEM-designated field, you may qualify for the 24-month STEM OPT extension, which substantially extends the window employers have to process your H-1B petition before your authorization lapses.
What technical skills should I emphasize as an OPT candidate applying to CS Ops roles?
Prioritize CRM administration experience, particularly Salesforce or Gainsight, alongside proficiency in data analysis tools like SQL or Tableau. CS Ops employers value candidates who can build and maintain reporting dashboards, automate workflows, and identify churn signals in customer data. These skills reduce the ramp-up cost employers factor into sponsorship decisions.
Can I work in Customer Success Operations on STEM OPT extension?
Yes, if your degree program holds a STEM designation and the role is directly related to your field of study. Information systems, business analytics, and computer science degrees frequently qualify. Your employer must also be enrolled in E-Verify. Confirm the degree-to-role connection with your DSO before applying, since USCIS will assess whether the job aligns with your academic program.
How early should I start applying for Customer Success Operations jobs on OPT?
Start at least three months before your OPT authorization begins or before your current authorization expires. CS Ops hiring processes typically run six to ten weeks, and employers who sponsor visas often need additional lead time to prepare paperwork. Applying early also signals planning and professionalism, which matters when employers are evaluating whether to invest in sponsorship.