OPT Customer Success Operations Jobs
Customer Success Operations jobs on OPT sit at the intersection of process improvement, CRM systems, and cross-functional collaboration. Most roles require a business, information systems, or related degree. Your 12-month OPT window is enough to prove value and secure H-1B visa sponsorship from tech, SaaS, and enterprise software companies that hire regularly in this function.
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Get Access To All JobsINTRODUCTION
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues, and society at large.
ABOUT THE ROLE
Job Description Summary
Customer Success Specialists are responsible for supporting the implementation, usage, retention, and expansion of Wiley’s digital solutions. Working closely with a Digital Learning Executive (DLE) or Account Manager (AM), they assist in delivering services that ensure successful course setup, training, and usage monitoring. This role focuses on reconfirming existing business with faculty and supporting platform retention through structured processes and established sales models.
Job Description Responsibilities
- Support faculty in implementing and integrating Wiley’s digital solutions into their courses.
- Assist in course setup, training delivery, and fulfillment activities.
- Monitor course usage and trends to identify opportunities for retention and expansion.
- Collaborate with DLE/AM to review account status and support retention strategies.
- Participate in pilot programs by providing follow-up, platform support, and survey coordination.
- Conduct re-training sessions with key customers to ensure effective platform use.
- Provide basic integration support for LMS/LTI implementations.
- Maintain accurate account and adoption data in Salesforce (SFDC), including Inclusive Access (IA) updates.
- Review vendor reports and follow up with bookstores or instructors to confirm IA adoption details.
- Promote new features and functionality to enhance customer experience.
- Communicate clearly with customers to ensure understanding of product/service value.
SKILLS
- General awareness of digital learning products and services
- Basic financial and data analysis skills
- Strong written and verbal communication
- Ability to follow structured sales and support processes
- Familiarity with CRM platforms (preferably Salesforce)
- Time management and organizational skills
- Adaptability in a fast-paced environment
- Courtesy and professionalism in customer interactions
QUALIFICATIONS
- Undergraduate degree
- 1–3 years of relevant experience in customer service, sales support, or technical product support
- Ability to present effectively in group and one-on-one settings
- Experience supporting digital platforms and training users
- Self-starter with strong listening and execution skills
- Basic understanding of customer success and retention strategies
We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programming we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
SALARY RANGE
- Salary Range: 43,800 USD to 63,267 USD
When applying, please attach your resume/CV to be considered.
INTRODUCTION
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues, and society at large.
ABOUT THE ROLE
Job Description Summary
Customer Success Specialists are responsible for supporting the implementation, usage, retention, and expansion of Wiley’s digital solutions. Working closely with a Digital Learning Executive (DLE) or Account Manager (AM), they assist in delivering services that ensure successful course setup, training, and usage monitoring. This role focuses on reconfirming existing business with faculty and supporting platform retention through structured processes and established sales models.
Job Description Responsibilities
- Support faculty in implementing and integrating Wiley’s digital solutions into their courses.
- Assist in course setup, training delivery, and fulfillment activities.
- Monitor course usage and trends to identify opportunities for retention and expansion.
- Collaborate with DLE/AM to review account status and support retention strategies.
- Participate in pilot programs by providing follow-up, platform support, and survey coordination.
- Conduct re-training sessions with key customers to ensure effective platform use.
- Provide basic integration support for LMS/LTI implementations.
- Maintain accurate account and adoption data in Salesforce (SFDC), including Inclusive Access (IA) updates.
- Review vendor reports and follow up with bookstores or instructors to confirm IA adoption details.
- Promote new features and functionality to enhance customer experience.
- Communicate clearly with customers to ensure understanding of product/service value.
SKILLS
- General awareness of digital learning products and services
- Basic financial and data analysis skills
- Strong written and verbal communication
- Ability to follow structured sales and support processes
- Familiarity with CRM platforms (preferably Salesforce)
- Time management and organizational skills
- Adaptability in a fast-paced environment
- Courtesy and professionalism in customer interactions
QUALIFICATIONS
- Undergraduate degree
- 1–3 years of relevant experience in customer service, sales support, or technical product support
- Ability to present effectively in group and one-on-one settings
- Experience supporting digital platforms and training users
- Self-starter with strong listening and execution skills
- Basic understanding of customer success and retention strategies
We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programming we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
SALARY RANGE
- Salary Range: 43,800 USD to 63,267 USD
When applying, please attach your resume/CV to be considered.
See all 196+ OPT Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Success Operations Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Customer Success Operations
Target SaaS and enterprise software employers
SaaS companies depend on scalable customer success infrastructure and hire CS Ops roles consistently. These employers typically have established H-1B visa sponsorship pipelines, making them far more likely to extend your work authorization beyond OPT.
Highlight CRM and data tooling expertise
Proficiency in Salesforce, Gainsight, or Totango signals immediate value in CS Ops interviews. Employers sponsoring OPT workers want candidates who reduce onboarding time, so demonstrating hands-on platform experience removes a key objection early.
Quantify process improvements from past roles
CS Ops is fundamentally about operational efficiency. Frame your experience around measurable outcomes: reduced churn, faster onboarding cycles, or improved renewal rates. Concrete numbers make your OPT candidacy easier to justify to hiring managers and HR teams.
Apply before your OPT authorization window closes
Many CS Ops hiring cycles take 6 to 10 weeks from application to offer. Start your search at least three months before your OPT end date to leave enough runway for visa transfer paperwork if the employer agrees to sponsor.
Understand the STEM OPT extension advantage
If your degree is in information systems, computer science, or a qualifying STEM field, you may be eligible for a 24-month STEM OPT extension. This gives employers a longer window to sponsor your H-1B, which meaningfully increases your sponsorship odds.
Position yourself as a bridge between CS and engineering
CS Ops professionals who can translate customer data into product feedback are rare. Emphasizing this cross-functional fluency in interviews signals strategic value, which is exactly the profile employers are willing to invest H-1B sponsorship resources in retaining.
Customer Success Operations OPT: Frequently Asked Questions
Do Customer Success Operations jobs typically sponsor OPT students for H-1B visas?
Many do, particularly at SaaS companies, enterprise software firms, and tech-enabled services businesses where CS Ops is a core function. Sponsorship likelihood increases when you demonstrate direct impact on retention or operational efficiency metrics. Migrate Mate filters for employers who have a documented history of sponsoring work visas, so you can focus your applications on realistic opportunities.
Does my degree field affect my eligibility for Customer Success Operations roles on OPT?
Yes. Most CS Ops roles expect a bachelor's degree in business, information systems, management information systems, or a related field. If your degree is in a STEM-designated field, you may qualify for the 24-month STEM OPT extension, which substantially extends the window employers have to process your H-1B petition before your authorization lapses.
What technical skills should I emphasize as an OPT candidate applying to CS Ops roles?
Prioritize CRM administration experience, particularly Salesforce or Gainsight, alongside proficiency in data analysis tools like SQL or Tableau. CS Ops employers value candidates who can build and maintain reporting dashboards, automate workflows, and identify churn signals in customer data. These skills reduce the ramp-up cost employers factor into sponsorship decisions.
Can I work in Customer Success Operations on STEM OPT extension?
Yes, if your degree program holds a STEM designation and the role is directly related to your field of study. Information systems, business analytics, and computer science degrees frequently qualify. Your employer must also be enrolled in E-Verify. Confirm the degree-to-role connection with your DSO before applying, since USCIS will assess whether the job aligns with your academic program.
How early should I start applying for Customer Success Operations jobs on OPT?
Start at least three months before your OPT authorization begins or before your current authorization expires. CS Ops hiring processes typically run six to ten weeks, and employers who sponsor visas often need additional lead time to prepare paperwork. Applying early also signals planning and professionalism, which matters when employers are evaluating whether to invest in sponsorship.