OPT Data Management Analyst Jobs
Data Management Analyst roles are consistently among the most OPT-friendly positions in tech and finance, with employers routinely filing H-1B visa petitions for strong performers. STEM OPT extension eligibility depends on your degree field, so confirm your CIP code with your DSO before applying.
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About the Team
Trust and Safety Operations is a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers.
About the Role
We are looking for a highly analytical and strategic BPO Forecasting & WFM Data Analyst to oversee the workforce planning and data insights for our global BPO network and in-house team. This role is central to our ability to scale efficiently and manage a large, distributed workforce of over 2,450 agents across 10+ partner sites and an in-house team. You will be the engine behind our long-term capacity planning, developing complex forecasting models and managing the critical monthly FTE (Full-Time Equivalent) locking process. Your work will directly influence our operational budget and ensure our BPO partners are staffed to provide world-class support. If you are passionate about using data to solve complex business problems at a global scale, this is the role for you.
What You'll Do
Forecasting & Capacity Planning:
- Develop, maintain, and improve sophisticated forecasting models to project monthly, quarterly, and rolling 3-month FTE requirements for our Content Moderation and Customer Support BPO partners.
- Lead the end-to-end FTE locking process, from initial guidance to final lock, including constant data modeling and ad-hoc variance analyses to accommodate business changes.
- Perform short-term capacity planning by analyzing staffing needs, monitoring queue trends, and conducting interval-level capacity analysis.
- Proactively identify and respond to volume fluctuations, capacity constraints, and performance gaps to maintain operational stability.
Data Analysis & Strategic Reporting:
- Generate and present deep-dive analyses and data-driven narratives for Weekly Business Reviews (WBRs), including performance scorecards, root cause analysis (RCAs), and trend-based heat maps.
- Design, build, and automate operational reports and dashboards to provide leadership with visibility into BPO performance, efficiency, and financial controls.
- Conduct ad-hoc reporting and analysis to support strategic planning and decision-making for our 5 main Customer Service pillars.
Financial & Invoice Management:
- Partner with Finance and Vendor Management teams to conduct monthly BPO invoice reconciliation, ensuring billing accuracy against contractual terms and forecasted hours.
- Track financial performance and identify opportunities for cost optimization within the BPO network.
Partner Performance Management:
- Serve as a key analytical partner to our BPO vendors, providing them with the data and insights needed to manage their staffing and performance effectively.
Qualifications
Minimum Qualifications
- 3+ years of experience in a highly analytical role such as WFM forecasting, capacity planning, financial analysis, or business analysis, preferably within a large-scale BPO or technology company.
- Advanced, expert-level proficiency in Microsoft Excel, including building complex data models, running statistical analyses, and using advanced formulas.
- Demonstrated experience in long-term forecasting (e.g., monthly, quarterly) and capacity planning for large, multi-site operations.
- Exceptional analytical and quantitative skills, with a proven ability to dissect complex problems and distill data into actionable insights and compelling narratives.
- Experience working directly with and managing relationships with external vendors or partners.
- A bachelor's degree in a quantitative field like Finance, Economics, Statistics, Engineering, or Business Administration.
Preferred Qualifications
- Experience with SQL for data extraction and manipulation.
- Proficiency with data visualization tools (e.g., Tableau, Power BI) to build impactful dashboards and reports.
- Direct experience with BPO invoice reconciliation and financial tracking.
- A Master's degree in a quantitative or business field.
Trust & Safety
Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognizes that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $88000 - $151112 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the Team
Trust and Safety Operations is a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers.
About the Role
We are looking for a highly analytical and strategic BPO Forecasting & WFM Data Analyst to oversee the workforce planning and data insights for our global BPO network and in-house team. This role is central to our ability to scale efficiently and manage a large, distributed workforce of over 2,450 agents across 10+ partner sites and an in-house team. You will be the engine behind our long-term capacity planning, developing complex forecasting models and managing the critical monthly FTE (Full-Time Equivalent) locking process. Your work will directly influence our operational budget and ensure our BPO partners are staffed to provide world-class support. If you are passionate about using data to solve complex business problems at a global scale, this is the role for you.
What You'll Do
Forecasting & Capacity Planning:
- Develop, maintain, and improve sophisticated forecasting models to project monthly, quarterly, and rolling 3-month FTE requirements for our Content Moderation and Customer Support BPO partners.
- Lead the end-to-end FTE locking process, from initial guidance to final lock, including constant data modeling and ad-hoc variance analyses to accommodate business changes.
- Perform short-term capacity planning by analyzing staffing needs, monitoring queue trends, and conducting interval-level capacity analysis.
- Proactively identify and respond to volume fluctuations, capacity constraints, and performance gaps to maintain operational stability.
Data Analysis & Strategic Reporting:
- Generate and present deep-dive analyses and data-driven narratives for Weekly Business Reviews (WBRs), including performance scorecards, root cause analysis (RCAs), and trend-based heat maps.
- Design, build, and automate operational reports and dashboards to provide leadership with visibility into BPO performance, efficiency, and financial controls.
- Conduct ad-hoc reporting and analysis to support strategic planning and decision-making for our 5 main Customer Service pillars.
Financial & Invoice Management:
- Partner with Finance and Vendor Management teams to conduct monthly BPO invoice reconciliation, ensuring billing accuracy against contractual terms and forecasted hours.
- Track financial performance and identify opportunities for cost optimization within the BPO network.
Partner Performance Management:
- Serve as a key analytical partner to our BPO vendors, providing them with the data and insights needed to manage their staffing and performance effectively.
Qualifications
Minimum Qualifications
- 3+ years of experience in a highly analytical role such as WFM forecasting, capacity planning, financial analysis, or business analysis, preferably within a large-scale BPO or technology company.
- Advanced, expert-level proficiency in Microsoft Excel, including building complex data models, running statistical analyses, and using advanced formulas.
- Demonstrated experience in long-term forecasting (e.g., monthly, quarterly) and capacity planning for large, multi-site operations.
- Exceptional analytical and quantitative skills, with a proven ability to dissect complex problems and distill data into actionable insights and compelling narratives.
- Experience working directly with and managing relationships with external vendors or partners.
- A bachelor's degree in a quantitative field like Finance, Economics, Statistics, Engineering, or Business Administration.
Preferred Qualifications
- Experience with SQL for data extraction and manipulation.
- Proficiency with data visualization tools (e.g., Tableau, Power BI) to build impactful dashboards and reports.
- Direct experience with BPO invoice reconciliation and financial tracking.
- A Master's degree in a quantitative or business field.
Trust & Safety
Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognizes that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $88000 - $151112 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See all OPT Data Management Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Data Management Analyst Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Data Management Analyst
Confirm your STEM OPT eligibility before you apply
Data Management Analyst roles often fall under STEM-designated degree programs like information systems or computer science. Verify your CIP code with your DSO early. STEM OPT gives you 24 additional months, which significantly increases your value to sponsoring employers.
Target employers with a history of data role sponsorships
Large financial institutions, healthcare systems, and technology firms file H-1B visa petitions for data analysts at high rates. Focusing your search on employers with established immigration programs avoids wasting time on companies that have never navigated the process.
Be transparent about your OPT timeline on applications
Employers in data management often plan headcount months in advance. Knowing your exact OPT end date and STEM extension eligibility upfront helps hiring managers assess whether sponsorship timelines are workable before investing in interviews.
Connect your technical stack to sponsorship conversations
Proficiency in SQL, Python, data governance tools, or cloud platforms like Snowflake strengthens the business case for sponsorship. Employers are more likely to invest in H-1B filing costs for candidates whose technical skills are hard to replace quickly.
Understand how your role maps to H-1B specialty occupation criteria
Data Management Analyst positions qualify as specialty occupations when a specific bachelor's degree is required. Roles requiring degrees in information management, computer science, or statistics are well-established in this category, which smooths the sponsorship process considerably.
Use your OPT period to build a sponsorship-ready track record
Employers sponsor employees they trust. Starting in a contract or junior role and demonstrating measurable impact on data quality, compliance, or reporting accuracy builds the internal case for your manager to initiate an H-1B petition before your OPT expires.
Data Management Analyst OPT: Frequently Asked Questions
Do Data Management Analyst jobs typically qualify for the STEM OPT extension?
They often do, but it depends on your degree field, not the job title. If your degree is in information systems, computer science, statistics, or a related STEM field, your DSO can authorize a 24-month STEM OPT extension. Confirm your CIP code with your international student office before accepting an offer, since the extension must be tied to your degree, not the role itself.
Are Data Management Analyst roles commonly sponsored for H-1B visas?
Yes. Data Management Analyst positions have a strong track record of H-1B approval because they typically require a specific bachelor's degree in a technical field, which satisfies the specialty occupation standard. Employers in finance, healthcare, and technology sponsor these roles at relatively high rates. Browsing OPT-verified listings on Migrate Mate can help you identify employers with active sponsorship programs specifically for data roles.
Can I work as a Data Management Analyst on OPT if my degree is in business or information systems rather than computer science?
Yes. OPT work authorization requires that the position be directly related to your major field of study, but that does not mean it must be a computer science role. A degree in information systems, management information systems, or business analytics directly supports Data Management Analyst work in most cases. Review your school's guidelines on what qualifies as a related field, and keep documentation showing how the role connects to your coursework.
What should I do if a Data Management Analyst role does not explicitly say it sponsors OPT students?
Most job postings do not specify OPT sponsorship, which does not mean the employer won't consider it. Bring it up directly after an initial screening call confirms mutual interest. Come prepared with your OPT end date, STEM extension eligibility, and a clear explanation of the H-1B timeline. Many employers who have never sponsored before will do so for a strong candidate who makes the process easy to understand.
How does the 90-day unemployment limit affect OPT job searches for this role?
F-1 students on post-completion OPT are allowed no more than 90 days of unemployment in total during the OPT period. Data Management Analyst hiring can move slowly at larger organizations, so starting your search early is important. Tracking your unemployment days and maintaining documentation of your job search activity protects your status if USCIS reviews your record. Focus your search on employers actively hiring OPT students to reduce time between roles.