OPT IT Service Delivery Jobs

Departmental Summary

This role is responsible for leading day-to-day IT delivery activities for the Epic implementation project, including planning, execution, dependency management, risk and issue tracking, delivery status reporting, and coordination across business, IT, Epic, vendor, and implementation partner teams. The IT Delivery Lead will partner closely with the Delivery Manager, Product Owner, Business Leads, Technical Leads, Architects, Business Analysts, Testing, Infrastructure, Security, Informatics, and other workstream teams to ensure scope, schedule, budget, quality, governance, and implementation readiness remain aligned throughout the project lifecycle. Preference is for a candidate with demonstrated experience leading large, complex programs or projects that span multiple teams, departments, workstreams, and stakeholder groups.

Departmental Requirements

Candidates must have proven experience managing complex IT delivery efforts, preferably within healthcare, payer, clinical data, platform implementation, systems integration, or enterprise application delivery environments. Experience should include project planning, schedule management, issue and risk management, dependency tracking, stakeholder communication, status reporting, governance support, and coordination of delivery activities across multiple technical and business teams. Candidates should be comfortable working with cross-functional workstreams, managing competing priorities, escalating roadblocks, facilitating delivery discussions, and maintaining alignment between business objectives and IT execution. Experience with Agile, hybrid, or enterprise project delivery methods is preferred. Prior Epic implementation or payer platform experience is desirable but not required. Familiarity with healthcare payer operations, provider integration, clinical data exchange, utilization management, claims, care management, or related health plan functions is preferred. Candidates should be willing to complete recommended Epic implementation and health plan training as needed for the assigned role.

Plan, develop and implement project efforts that utilize information technology solutions. Develop, establish and maintain project management standards and procedures. Develop the project scope, defining project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the project. Manage multiple medium to large-sized, moderate to highly complex enterprise-wide projects.

• Develop and continually update project plans and schedules. Work with the Business Analysts and the client to define/refine the project scope. Facilitate the gathering of information required to estimate project cost, resources, time and deliverables. Negotiate conflicts and resolve issues. Conduct meetings, communicating individual roles and project expectations. Ensure that all project team members have the tools and training required to perform effectively.

• Determine staffing requirements and forms project teams. Develop budget requests for resources. Work with resource managers in order to effectively align resources across projects. Provide work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts. Evaluate project performance and makes recommendations for personnel actions. Collaborate with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution, as needed.

• Manage project scope by ensuring any changes to scope are documented and approved with project change request form. Manage day-to-day operational aspects of a project. Track and report on project milestones and provide status reports to project sponsors. Review deliverables prepared by team before passing to client. Establish, schedule, and facilitate regular status meetings with project personnel. Identify and coordinate any effects on dependent projects. Determine if external consultants or contractors will be required to complete project plan. Provide advice and counsel to the vendor relationship decision-making and contract development processes as needed. Evaluate service provider performance. Monitor timely and accurate invoicing. Approve invoices for payment. Provide an issue escalation path and resolves vendor performance disputes. Validate and oversee ongoing vendor activities.

• Identify the elements of risk in a project. Analyze and prioritize project risks and assess its potential project risk. Develop and maintain risk plans, processes and systems in order to mitigate risk, with assistance. Create action plan for risks that occur and follows through on plan. Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk.

• Negotiate conflicts and resolve issues that arise. Act as a mediator between stakeholders and team member. Resolve any issues and solves problems throughout the project lifecycle.

• Utilize various tools and techniques for estimating costs associated with a project including physical, financial and human capital costs. Develop a detailed cost baseline from cost estimations. Refine project cost estimates. Monitor the actual cost of a project versus the budget, continuously. Review bills and evaluate factors that may potentially cause cost changes. Conduct in-depth root cause analysis of project budget discrepancies.

• Develop and maintain productive working relationships with business owners, project sponsors, vendors and key clients.

• Contribute to the communication plan as required to convey project scope, goals, milestones, budget, risk, status, change requests and critical issues to the client and project team. Assess the effectiveness of the interaction and communication with the client and project team.

• Develop and distribute the schedule for delivery of product/service. Complete the delivery package/documentation. Coordinate the transfer of the product/service as needed.

• Adhere to established project standards, procedures. Contribute to the development of all metrics.

• Provide the team with constructive feedback as it pertains to project performance. Coach or mentor less experienced personnel.

• Other duties may be assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in related field preferred.
• Five (5) years of Information Technology experience required.
• Two (2) years project management and experience leading projects required.
• Project management tool and methodology working knowledge required.

OTHER SKILLS AND ABILITIES

• Knowledge of project management tools and methodologies.
• Proven skills in managing within a matrix organization.
• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences.
• Sound understanding of technology and its application to achieve business objectives.
• Ability to work independently, or within a team environment.
• Other related skills and/or abilities may be required to perform this job.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.