OPT IT Service Delivery Jobs
IT Service Delivery jobs cover a broad range of roles, from ITSM analysts and support engineers to service desk leads managing enterprise operations. Most positions qualify as specialty occupations under OPT, and employers in this space routinely sponsor H-1B visas, making it a strong fit for F-1 students building long-term U.S. careers.
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Get Access To All JobsLocation Address:
9521 San Mateo NE Albuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $67,100.80 Maximum Offer $102,460.80
Now Hiring: IT Service Delivery & Resource Analyst
Summary
Build your Career. Make a Difference. Presbyterian is hiring a skilled IT Service Delivery & Resource Analyst. This position will provide a single point of contact for one or more IT Service Management process(es), responsible for planning and coordination of day-to-day activities required to carry out, monitor, and report on the process for which they are responsible. Provides the authority or ability to make changes in the process as required, and manage process(es) end-to-end so as to ensure optimal overall performance.
Type of Opportunity: Full time
Job Exempt: Yes
Job is based: Reverend Hugh Cooper Administrative Center
Work Shift: Weekday Schedule Monday-Friday (United States of America)
Responsibilities:
This role is responsible for building strong relationships across IT and the teams we support. This includes aligning service expectations, facilitating clear communication, and ensuring shared understanding of process goals. The role also manages all process documentation and supports efforts to identify, design, analyze and enhance processes in alignment with business and technology needs.
- This position requires knowledge across multiple infrastructure platforms and processes while partnering with the Technical Subject Matter Experts to provide and support process requirements for building or modifying tools.
- Coordinates the design, development and maintenance of assigned ITSM processes and procedures within the ITSM Lifecycle.
- Coordinates the planning and management of support activities for ITSM processes and the associated toolsets, ensuring internal service owners and partners have clear roles, responsibilities, and support expectations.
- Coordinates between ITSM processes and other service management processes to support seamless end-to-end service workflows.
- Coordinates ongoing monitoring of process performance and partners with service owners to recommend improvements that enhance service outcomes.
- Coordinates the production and management of information through the definition of CSFs and KPIs for the processes within the areas of responsibility, ensuring metrics provide meaningful insights for service owners, leadership, and partners.
- Builds and maintains strong relationships with key stakeholders to ensure alignment on service expectations, process outcomes, and continuous improvement opportunities.
Preferred Qualifications:
- Proven ability to build and manage strong working relationships with diverse technical and business stakeholders, fostering alignment, shared understanding, and successful service outcomes.
- Ability to design, implement, and monitor SLAs, OLAs, and service improvement plans in partnership with IT Service Owners using ITIL best practices.
- Familiar with reviewing IT contracts and measuring adherence to SLAs.
- Assist in building reports within ServiceNow for measurement of SLAs for internal IT teams.
- Skilled in translating technical language for Presbyterian business leaders, managing cross-functional expectations, and navigating IT resources.
- Experience in ITIL/ITSM processes, partnering with service owners and technical teams to support consistent, reliable, and repeatable service delivery.
Qualifications
Bachelor's degree in related technical/business area plus 2 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
Knowledge of process analysis principles
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinars, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services
Location Address:
9521 San Mateo NE Albuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $67,100.80 Maximum Offer $102,460.80
Now Hiring: IT Service Delivery & Resource Analyst
Summary
Build your Career. Make a Difference. Presbyterian is hiring a skilled IT Service Delivery & Resource Analyst. This position will provide a single point of contact for one or more IT Service Management process(es), responsible for planning and coordination of day-to-day activities required to carry out, monitor, and report on the process for which they are responsible. Provides the authority or ability to make changes in the process as required, and manage process(es) end-to-end so as to ensure optimal overall performance.
Type of Opportunity: Full time
Job Exempt: Yes
Job is based: Reverend Hugh Cooper Administrative Center
Work Shift: Weekday Schedule Monday-Friday (United States of America)
Responsibilities:
This role is responsible for building strong relationships across IT and the teams we support. This includes aligning service expectations, facilitating clear communication, and ensuring shared understanding of process goals. The role also manages all process documentation and supports efforts to identify, design, analyze and enhance processes in alignment with business and technology needs.
- This position requires knowledge across multiple infrastructure platforms and processes while partnering with the Technical Subject Matter Experts to provide and support process requirements for building or modifying tools.
- Coordinates the design, development and maintenance of assigned ITSM processes and procedures within the ITSM Lifecycle.
- Coordinates the planning and management of support activities for ITSM processes and the associated toolsets, ensuring internal service owners and partners have clear roles, responsibilities, and support expectations.
- Coordinates between ITSM processes and other service management processes to support seamless end-to-end service workflows.
- Coordinates ongoing monitoring of process performance and partners with service owners to recommend improvements that enhance service outcomes.
- Coordinates the production and management of information through the definition of CSFs and KPIs for the processes within the areas of responsibility, ensuring metrics provide meaningful insights for service owners, leadership, and partners.
- Builds and maintains strong relationships with key stakeholders to ensure alignment on service expectations, process outcomes, and continuous improvement opportunities.
Preferred Qualifications:
- Proven ability to build and manage strong working relationships with diverse technical and business stakeholders, fostering alignment, shared understanding, and successful service outcomes.
- Ability to design, implement, and monitor SLAs, OLAs, and service improvement plans in partnership with IT Service Owners using ITIL best practices.
- Familiar with reviewing IT contracts and measuring adherence to SLAs.
- Assist in building reports within ServiceNow for measurement of SLAs for internal IT teams.
- Skilled in translating technical language for Presbyterian business leaders, managing cross-functional expectations, and navigating IT resources.
- Experience in ITIL/ITSM processes, partnering with service owners and technical teams to support consistent, reliable, and repeatable service delivery.
Qualifications
Bachelor's degree in related technical/business area plus 2 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
Knowledge of process analysis principles
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinars, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services
See all OPT IT Service Delivery Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT IT Service Delivery Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in IT Service Delivery
Target employers with established ITSM practices
Large enterprises running ServiceNow, JIRA Service Management, or BMC Remedy are more likely to have structured visa sponsorship programs. Smaller firms often lack the HR infrastructure to navigate H-1B filings, so prioritize organizations with dedicated IT operations teams.
Certify your technical credentials before applying
ITIL 4 Foundation certification signals you understand service delivery frameworks at a professional level. Employers evaluating OPT candidates weigh credentials heavily because they demonstrate readiness without a U.S. work history. CompTIA A+ and Microsoft certifications also strengthen your specialty occupation case.
Frame your OPT timeline proactively in applications
Mention your OPT authorization period and STEM extension eligibility upfront in cover letters. Employers unfamiliar with F-1 work authorization often assume the process is complex. A clear, confident explanation removes hesitation and positions you as organized and self-aware about your visa status.
Highlight incident management and SLA experience
IT service delivery roles require measurable outcomes. Quantify your experience by referencing SLA compliance rates, ticket resolution times, or system uptime improvements from internships or projects. Concrete metrics give hiring managers a technical baseline to evaluate against the specialty occupation standard.
Pursue roles at ITSM consulting firms and MSPs
Managed service providers and ITSM consultancies sponsor OPT workers regularly because client demand drives constant headcount growth. These firms also tend to have immigration counsel on retainer, which shortens the sponsorship decision timeline compared to companies without prior sponsorship experience.
Ask about STEM OPT extension eligibility early
If your degree is in computer science, information systems, or a related STEM field, you may qualify for a 24-month STEM OPT extension. Raising this with employers during interviews signals that you understand your own authorization and gives them a longer runway before any H-1B decision.
IT Service Delivery OPT: Frequently Asked Questions
Do IT Service Delivery roles qualify as specialty occupations for OPT purposes?
Most IT Service Delivery roles qualify as specialty occupations because they require a bachelor's degree or higher in a specific technical field such as information technology, computer science, or management information systems. Roles focused on ITSM framework administration, service desk operations, or IT operations management consistently meet the specialty occupation threshold USCIS uses to evaluate H-1B eligibility.
Where can I find IT Service Delivery jobs that sponsor OPT and H-1B visas?
Migrate Mate is built specifically for F-1 OPT students and filters for employers who sponsor work visas, including H-1B. Searching on Migrate Mate saves time you would otherwise spend manually vetting job postings for sponsorship willingness, and it surfaces roles from employers who have sponsored similar IT operations positions in the past.
Can I work as an IT Service Delivery analyst on STEM OPT extension?
Yes, provided your degree is in a qualifying STEM field such as computer science, information systems, or engineering technology. STEM OPT extension adds 24 months to your initial 12-month authorization, and your employer must be enrolled in E-Verify. IT service delivery roles at larger enterprises and ITSM consultancies routinely satisfy both requirements.
What should I do if my OPT period ends before an H-1B petition is approved?
If your employer files an H-1B petition before your OPT EAD expires and you maintain continuous employment, cap-gap protection extends your authorized stay through September 30 of that fiscal year. You must have a valid F-1 visa and an active I-20 with a timely filed H-1B petition to qualify for this bridge period.
Which IT Service Delivery specializations are most likely to result in H-1B sponsorship?
Roles with clear technical depth, such as ITSM platform administrators, IT operations engineers, and service delivery managers overseeing cloud infrastructure or enterprise systems, attract the most sponsorship offers. Employers sponsoring these roles can more easily justify the specialty occupation classification to USCIS because the degree-to-role connection is direct and well-documented in published job market data.