OPT Patient Services Manager Jobs
Patient Services Manager jobs are a strong fit for F-1 OPT students with degrees in health administration, public health, or business. Most roles require coordinating patient care workflows and managing front-office teams, giving you direct healthcare operations experience that supports both STEM OPT extensions and future H-1B visa sponsorship.
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Get Access To All JobsMission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
Within the Capacity Management division, the Admission Triage Associates, in partnership with Patient Flow Coordinators (PFCs) and Admission Triage Coordinators (ATCs), coordinate and optimize patient flow across University Hospital, Cardiovascular Hospital, Pavilion Hospital and Mott Hospital. To promote quality and safe patient care, Admission Triage Associates provide accurate and timely data entry into systems, screen and manage incoming phone calls, support communication with referring customers while maximizing throughput.
Duties include but are not limited to:
- Answer, screen, handle and/or route all department bed requests. Track messages and assist with responses.
- Provide service excellence and effective communication with team members, other departments and external customers.
- Provide accurate and timely follow-up with staff, patients and families.
- Process accurate and timely admissions as requested.
- Patient placement in accordance with placement guidelines, fill algorithms and in collaboration with PFCs.
- Prioritize patient placement from multiple incoming locations i.e. home, clinic, outside hospital transfers, PACU, and emergency department from all hospitals.
- Verify census and update discrepancies in associated systems (Epic) to ensure real-time status for all patients.
- Ensure bed tracking systems reflect real-time, accurate status for all patients and bed status.
- Provide status report and ongoing issue update at shift change.
- Coordinate coverage issues with co-workers and take the necessary steps to ensure appropriate staffing.
- Collaborate with PFCs and medical providers to assist with placements based on level of care required for current patients in ICU/Moderate Care/Telemetry.
- Facilitate intra-unit transfers to optimize medically necessary private rooms and patient satisfaction.
- Partner with PFCs to identify and problem-solve patient placement barriers to expedite bed assignment process.
- Assist and prepare for placement of next day scheduled admissions in collaboration with the PFCs by updating electronic systems.
- Assist facilitation and participate with daily bed briefing in both Adult and Mott Hospitals.
- Facilitate communication to inpatient units, charge nurses, inpatient clerks, and medical providers regarding bed availability by using phone, MiChart Secure chat, Microsoft Teams, paging, and email.
- Manage multiple competing tasks and deadlines with energy and efficiency.
- Additional duties and responsibilities as assigned.
Required Qualifications*
- Associate or bachelor's degree or equivalent combination of education and experience.
- Minimum of 3 years of experience in a healthcare setting.
- Proven ability to prioritize, meet deadlines and produce detailed and accurate work.
- Demonstrated ability to exercise good judgment and work successfully within a team and also independently.
- Must be detail oriented and organized with demonstrated ability to prioritize and multi-task.
- Excellent computer skills (especially in Epic, Microsoft Teams, MiChart Secure Chat, and Cisco Finesse).
- Excellent verbal, written, interpersonal, and organizational skills with a strong customer focus.
- Proven ability to assess and handle highly sensitive and confidential matters with considerable discretion and independent judgement.
- Demonstrated positive work ethic and strong sense of teamwork/problem solving with co-workers.
- Demonstrated team spirit, initiative, and interpersonal skills to effectively interact with team members, medical staff, patients and families.
Desired Qualifications*
- Experience facilitating patient placement.
- Working knowledge of Epic, Microsoft Teams, MiChart Secure chat, and Cisco Finesse.
- Ability to understand and articulate medical terminology.
- Understanding of University policies and procedures.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Leadership
- Participate in the orientation and training of on-boarding capacity management staff.
- Participate in activities to promote own continued learning and professional growth.
Continuous Quality Improvement
- Participate in the development, implementation and ongoing evaluation of policies and procedures related to patient flow and utilization management.
- Assess and evaluate new or revised systems which support Capacity Management goals and objectives.
- Recommend and facilitate improvements in the patient placement process based on data analysis.
- Document notable events for follow-up and make recommendations for quality improvement.
- Maintain required documentation to support quality improvement and performance metrics.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
285227
Working Title
Patient Services Intermediate
Job Title
Patient Services Intermediate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM - M2C2
Posting Begin/End Date
11/07/2026 - 11/21/2026
Salary
$46,800.00 - $67,891.20
Career Interest
Service Employees Intl Union (SEIU)
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
Within the Capacity Management division, the Admission Triage Associates, in partnership with Patient Flow Coordinators (PFCs) and Admission Triage Coordinators (ATCs), coordinate and optimize patient flow across University Hospital, Cardiovascular Hospital, Pavilion Hospital and Mott Hospital. To promote quality and safe patient care, Admission Triage Associates provide accurate and timely data entry into systems, screen and manage incoming phone calls, support communication with referring customers while maximizing throughput.
Duties include but are not limited to:
- Answer, screen, handle and/or route all department bed requests. Track messages and assist with responses.
- Provide service excellence and effective communication with team members, other departments and external customers.
- Provide accurate and timely follow-up with staff, patients and families.
- Process accurate and timely admissions as requested.
- Patient placement in accordance with placement guidelines, fill algorithms and in collaboration with PFCs.
- Prioritize patient placement from multiple incoming locations i.e. home, clinic, outside hospital transfers, PACU, and emergency department from all hospitals.
- Verify census and update discrepancies in associated systems (Epic) to ensure real-time status for all patients.
- Ensure bed tracking systems reflect real-time, accurate status for all patients and bed status.
- Provide status report and ongoing issue update at shift change.
- Coordinate coverage issues with co-workers and take the necessary steps to ensure appropriate staffing.
- Collaborate with PFCs and medical providers to assist with placements based on level of care required for current patients in ICU/Moderate Care/Telemetry.
- Facilitate intra-unit transfers to optimize medically necessary private rooms and patient satisfaction.
- Partner with PFCs to identify and problem-solve patient placement barriers to expedite bed assignment process.
- Assist and prepare for placement of next day scheduled admissions in collaboration with the PFCs by updating electronic systems.
- Assist facilitation and participate with daily bed briefing in both Adult and Mott Hospitals.
- Facilitate communication to inpatient units, charge nurses, inpatient clerks, and medical providers regarding bed availability by using phone, MiChart Secure chat, Microsoft Teams, paging, and email.
- Manage multiple competing tasks and deadlines with energy and efficiency.
- Additional duties and responsibilities as assigned.
Required Qualifications*
- Associate or bachelor's degree or equivalent combination of education and experience.
- Minimum of 3 years of experience in a healthcare setting.
- Proven ability to prioritize, meet deadlines and produce detailed and accurate work.
- Demonstrated ability to exercise good judgment and work successfully within a team and also independently.
- Must be detail oriented and organized with demonstrated ability to prioritize and multi-task.
- Excellent computer skills (especially in Epic, Microsoft Teams, MiChart Secure Chat, and Cisco Finesse).
- Excellent verbal, written, interpersonal, and organizational skills with a strong customer focus.
- Proven ability to assess and handle highly sensitive and confidential matters with considerable discretion and independent judgement.
- Demonstrated positive work ethic and strong sense of teamwork/problem solving with co-workers.
- Demonstrated team spirit, initiative, and interpersonal skills to effectively interact with team members, medical staff, patients and families.
Desired Qualifications*
- Experience facilitating patient placement.
- Working knowledge of Epic, Microsoft Teams, MiChart Secure chat, and Cisco Finesse.
- Ability to understand and articulate medical terminology.
- Understanding of University policies and procedures.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Leadership
- Participate in the orientation and training of on-boarding capacity management staff.
- Participate in activities to promote own continued learning and professional growth.
Continuous Quality Improvement
- Participate in the development, implementation and ongoing evaluation of policies and procedures related to patient flow and utilization management.
- Assess and evaluate new or revised systems which support Capacity Management goals and objectives.
- Recommend and facilitate improvements in the patient placement process based on data analysis.
- Document notable events for follow-up and make recommendations for quality improvement.
- Maintain required documentation to support quality improvement and performance metrics.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
285227
Working Title
Patient Services Intermediate
Job Title
Patient Services Intermediate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM - M2C2
Posting Begin/End Date
11/07/2026 - 11/21/2026
Salary
$46,800.00 - $67,891.20
Career Interest
Service Employees Intl Union (SEIU)
See all 381+ OPT Patient Services Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Patient Services Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Patient Services Manager
Target health systems, not just clinics
Large hospital networks and regional health systems have dedicated HR and immigration infrastructure. They sponsor OPT and H-1B visa far more consistently than independent or single-location clinics, which often lack the legal resources to navigate work authorization.
Clarify your OPT timeline upfront
Patient services roles often involve lengthy onboarding and credentialing processes. Let hiring managers know your OPT authorization dates early so they can plan around your work authorization window and assess whether sponsorship is feasible before investing in your training.
Align your degree field to the role description
OPT authorization is tied to your degree field. If your degree is in health administration or public health, emphasize how the Patient Services Manager role directly applies those disciplines, which strengthens your authorization and makes sponsorship arguments easier for employers.
Ask about H-1B sponsorship history during interviews
Ask directly whether the organization has sponsored H-1B visas for similar roles before. Employers with a track record of sponsoring healthcare administrators understand the process and are significantly more likely to support you through the transition from OPT.
Highlight operational and compliance skills
Patient services managers work at the intersection of healthcare regulations, billing compliance, and staff management. Framing your skills around HIPAA familiarity, scheduling systems, and quality metrics makes you a stronger candidate and signals long-term value to sponsoring employers.
Use STEM OPT extension if your degree qualifies
If your degree is in health informatics, healthcare management information systems, or a STEM-designated field, a 24-month STEM OPT extension gives employers more time to file an H-1B petition. Confirm your degree CIP code with your DSO before job searching.
Patient Services Manager OPT: Frequently Asked Questions
Can F-1 OPT students work as Patient Services Managers?
Yes. Patient Services Manager roles qualify for OPT work authorization when your degree field is directly related to the job, typically health administration, public health, business administration, or a related discipline. The position must align with your field of study as confirmed by your DSO. You can browse open Patient Services Manager positions sponsoring OPT students on Migrate Mate.
Does a Patient Services Manager role qualify for STEM OPT extension?
It depends on your degree, not the job title. If your degree carries a STEM-designated CIP code, such as health informatics, healthcare management information systems, or certain public health programs, you may qualify for the 24-month extension. The role itself does not trigger STEM eligibility. Check your degree's CIP code with your international student office to confirm before applying.
Do employers typically sponsor H-1B visas for Patient Services Manager roles?
Sponsorship varies by employer size and sector. Large health systems, academic medical centers, and multi-site healthcare organizations sponsor H-1B for operations and administrative roles with reasonable frequency. Smaller clinics and independent practices rarely do. When evaluating offers, ask specifically whether the organization has sponsored H-1B petitions for similar roles in the past two to three years.
What degree fields support OPT authorization for this role?
Health administration, healthcare management, public health, business administration with a healthcare focus, and nursing administration degrees all commonly support OPT authorization for Patient Services Manager positions. The key requirement is a direct and demonstrable relationship between your degree coursework and the managerial and operational responsibilities of the role. Your DSO makes the final determination and signs off on your OPT authorization.
How much time do I have on OPT to secure sponsorship as a Patient Services Manager?
Standard post-completion OPT gives you 12 months of work authorization. If you qualify for STEM OPT, that extends to 36 months total. H-1B petitions for October 1 start dates must be filed by mid-April, so timing matters. Starting your job search early and targeting employers familiar with OPT-to-H-1B transitions gives you the best chance of securing sponsorship before your authorization expires.