OPT Patient Services Manager Jobs
Patient Services Manager jobs are a strong fit for F-1 OPT students with degrees in health administration, public health, or business. Most roles require coordinating patient care workflows and managing front-office teams, giving you direct healthcare operations experience that supports both STEM OPT extensions and future H-1B visa sponsorship.
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Get Access To All JobsINTRODUCTION
Pt Svc Rep 1s reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
ROLE AND RESPONSIBILITIES
Customer Service:
- Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.
- Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.
- Consults with members of the healthcare team and provides updates and other information to patients and families.
- Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
- Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
- Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.
- Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.
- Assist with proactive charge capture along with billing accuracy for providers and patients.
- Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
- Open and/or close the clinic following specified guidelines of individual clinic.
- Collaborates with appropriate support services to ensure the environment is clean and welcoming.
- Demonstrates effective and caring communication skills and telephone techniques and etiquette.
- Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences.
Administrative/Clerical Support:
- Work independently and responsible for timely completion of assigned functions.
- Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
- Maintain regular and consistent attendance at work.
- Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
- Maintain compliance with Personnel policies and procedures.
- Monitor environmental conditions in order to secure protected health information.
- Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
BASIC QUALIFICATIONS
Certifications:
Education:
- Experience In Lieu of Education; Associate's Degree: Related Field
Work Experience:
COMPENSATION
- Salary Range: The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
INTRODUCTION
Pt Svc Rep 1s reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
ROLE AND RESPONSIBILITIES
Customer Service:
- Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.
- Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.
- Consults with members of the healthcare team and provides updates and other information to patients and families.
- Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
- Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
- Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.
- Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.
- Assist with proactive charge capture along with billing accuracy for providers and patients.
- Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
- Open and/or close the clinic following specified guidelines of individual clinic.
- Collaborates with appropriate support services to ensure the environment is clean and welcoming.
- Demonstrates effective and caring communication skills and telephone techniques and etiquette.
- Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences.
Administrative/Clerical Support:
- Work independently and responsible for timely completion of assigned functions.
- Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
- Maintain regular and consistent attendance at work.
- Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
- Maintain compliance with Personnel policies and procedures.
- Monitor environmental conditions in order to secure protected health information.
- Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
BASIC QUALIFICATIONS
Certifications:
Education:
- Experience In Lieu of Education; Associate's Degree: Related Field
Work Experience:
COMPENSATION
- Salary Range: The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
See all 417+ OPT Patient Services Manager Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Patient Services Manager
Target health systems, not just clinics
Large hospital networks and regional health systems have dedicated HR and immigration infrastructure. They sponsor OPT and H-1B visa far more consistently than independent or single-location clinics, which often lack the legal resources to navigate work authorization.
Clarify your OPT timeline upfront
Patient services roles often involve lengthy onboarding and credentialing processes. Let hiring managers know your OPT authorization dates early so they can plan around your work authorization window and assess whether sponsorship is feasible before investing in your training.
Align your degree field to the role description
OPT authorization is tied to your degree field. If your degree is in health administration or public health, emphasize how the Patient Services Manager role directly applies those disciplines, which strengthens your authorization and makes sponsorship arguments easier for employers.
Ask about H-1B sponsorship history during interviews
Ask directly whether the organization has sponsored H-1B visas for similar roles before. Employers with a track record of sponsoring healthcare administrators understand the process and are significantly more likely to support you through the transition from OPT.
Highlight operational and compliance skills
Patient services managers work at the intersection of healthcare regulations, billing compliance, and staff management. Framing your skills around HIPAA familiarity, scheduling systems, and quality metrics makes you a stronger candidate and signals long-term value to sponsoring employers.
Use STEM OPT extension if your degree qualifies
If your degree is in health informatics, healthcare management information systems, or a STEM-designated field, a 24-month STEM OPT extension gives employers more time to file an H-1B petition. Confirm your degree CIP code with your DSO before job searching.
Patient Services Manager OPT: Frequently Asked Questions
Can F-1 OPT students work as Patient Services Managers?
Yes. Patient Services Manager roles qualify for OPT work authorization when your degree field is directly related to the job, typically health administration, public health, business administration, or a related discipline. The position must align with your field of study as confirmed by your DSO. You can browse open Patient Services Manager positions sponsoring OPT students on Migrate Mate.
Does a Patient Services Manager role qualify for STEM OPT extension?
It depends on your degree, not the job title. If your degree carries a STEM-designated CIP code, such as health informatics, healthcare management information systems, or certain public health programs, you may qualify for the 24-month extension. The role itself does not trigger STEM eligibility. Check your degree's CIP code with your international student office to confirm before applying.
Do employers typically sponsor H-1B visas for Patient Services Manager roles?
Sponsorship varies by employer size and sector. Large health systems, academic medical centers, and multi-site healthcare organizations sponsor H-1B for operations and administrative roles with reasonable frequency. Smaller clinics and independent practices rarely do. When evaluating offers, ask specifically whether the organization has sponsored H-1B petitions for similar roles in the past two to three years.
What degree fields support OPT authorization for this role?
Health administration, healthcare management, public health, business administration with a healthcare focus, and nursing administration degrees all commonly support OPT authorization for Patient Services Manager positions. The key requirement is a direct and demonstrable relationship between your degree coursework and the managerial and operational responsibilities of the role. Your DSO makes the final determination and signs off on your OPT authorization.
How much time do I have on OPT to secure sponsorship as a Patient Services Manager?
Standard post-completion OPT gives you 12 months of work authorization. If you qualify for STEM OPT, that extends to 36 months total. H-1B petitions for October 1 start dates must be filed by mid-April, so timing matters. Starting your job search early and targeting employers familiar with OPT-to-H-1B transitions gives you the best chance of securing sponsorship before your authorization expires.