OPT Professional Services Engineer Jobs
Professional Services Engineer jobs are a strong fit for F-1 OPT students with degrees in computer science, information systems, or engineering. These roles typically involve technical implementation and customer onboarding, qualifying as STEM OPT-eligible positions that support a 24-month extension beyond your initial 12 months.
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Get Access To All JobsJOB TITLE: Tier I Professional Services Engineer
HOME DEPARTMENT: Corporate
REPORTS TO: Support Center Director
GENERAL DESCRIPTION
The Tier I Professional Services Engineer provides deployment, integration, and support services for physical security applications including Access Control, Video Surveillance, Intrusion Detection and Infant Protection systems. This role works closely with clients, project managers, and internal teams to ensure seamless implementation and support services for clients in varying environments (healthcare, commercial, enterprise, etc.).
POSITION RESPONSIBILITIES AND EXPECTATIONS
- On-call work may be required, including coverage for nights, weekends, and holidays.
- Respond timely and thoroughly to escalation requests from Support Specialists.
- Provide ongoing software and hardware support for client systems, including but not limited to Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems. Support includes triage and resolution of identified issues as well as software upgrades, configuration changes and other tasks required to maintain optimal system performance.
- Triage reported issues with a goal of remote resolution. Issues that cannot be resolved via Professional Services can be escalated to a manager for Solutions Architect assistance.
- Log all support interactions in the ticketing system. Maintain accurate records of all work performed, materials used, communications and issue resolution or next steps.
- Provide project programming/implementation support for field technicians. Project programming is typically remote; however, on-site support may be required. Collaborate with project stakeholders to ensure project timelines, scopes and deliverables are met.
- Provide support for field project technicians, when applicable.
- Provide remote support for field technicians completing Preventative Maintenance activities.
- Assist in development and/or maintenance of internal and customer facing knowledge bases.
- Dispatch field support teams as appropriate.
- Follow standard operating procedures for closing out remote work orders, not requiring a dispatch.
- Ensure all technical documentation is updated and current for assigned client environments. Including but not limited to system diagrams, configuration guides, installation documentation, access information, administrative procedures, and customer compliance requirements.
- Conduct technology reviews and provides guidance for technology enhancement and/or refresh for end-of-life equipment.
- Ensures that all TSi and customer-specific standards and procedures are followed and enforces those standards via documentation and escalation.
- Support any client training.
- Maintain up-to-date knowledge of industry trends, technologies, and standards (e.g. ONVIF, OSDP, IP and Cloud based systems).
- Other duties as assigned by leadership.
MINIMUM QUALIFICATIONS
A. EDUCATION
- BS Degree in Information Technology, Computer Science, or equivalent preferred.
- PSP Certification, a plus.
- Electronic Security Certifications: Certifications in three or more TSi Supported Access Control, Video Surveillance, Intrusion, Infant Protection, and any other Electronic Security Systems. Including but not limited to Lenel, Genetec, Avigilon, Software House, Exacq, or Milestone.
- Hugs certification is a plus.
- IT Certifications: Networking, Microsoft, CompTIA, etc.
B. EXPERIENCE
- 3-5 years’ experience installing and troubleshooting electronic security system software and hardware.
- Familiarity with networking fundamentals (IP Addressing, PoE, VLANs, VPNs, etc.)
- Experience with client server applications.
- Proficiency with Windows-based platforms, system imaging, and remote management tools.
- Experience with healthcare or regulated environments (e.g. hospitals, pharmaceutical, data centers, critical infrastructure, etc.) is a plus.
- Inbound/Outbound Call Center experience supporting internal and external customers.
- Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
- Ability to troubleshoot hardware and software problems on Access Control, CCTV, and Alarm Systems equipment.
- Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with Tech Systems staff and vendors.
- Excellent customer service skills, including a sense of urgency when attending to internal needs.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work well independently and as part of a team.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong time management skills, including ability to meet deadlines.
- Experience with creating, updating and resolving service requests in a service management system.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed remotely in an in-home office setting, requiring some travel to client site where applicable.
Shiftwork may be required for 24/7 coverage.
TECH SYSTEMS IS AN EQUAL OPPORTUNITY EMPLOYER
JOB TITLE: Tier I Professional Services Engineer
HOME DEPARTMENT: Corporate
REPORTS TO: Support Center Director
GENERAL DESCRIPTION
The Tier I Professional Services Engineer provides deployment, integration, and support services for physical security applications including Access Control, Video Surveillance, Intrusion Detection and Infant Protection systems. This role works closely with clients, project managers, and internal teams to ensure seamless implementation and support services for clients in varying environments (healthcare, commercial, enterprise, etc.).
POSITION RESPONSIBILITIES AND EXPECTATIONS
- On-call work may be required, including coverage for nights, weekends, and holidays.
- Respond timely and thoroughly to escalation requests from Support Specialists.
- Provide ongoing software and hardware support for client systems, including but not limited to Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems. Support includes triage and resolution of identified issues as well as software upgrades, configuration changes and other tasks required to maintain optimal system performance.
- Triage reported issues with a goal of remote resolution. Issues that cannot be resolved via Professional Services can be escalated to a manager for Solutions Architect assistance.
- Log all support interactions in the ticketing system. Maintain accurate records of all work performed, materials used, communications and issue resolution or next steps.
- Provide project programming/implementation support for field technicians. Project programming is typically remote; however, on-site support may be required. Collaborate with project stakeholders to ensure project timelines, scopes and deliverables are met.
- Provide support for field project technicians, when applicable.
- Provide remote support for field technicians completing Preventative Maintenance activities.
- Assist in development and/or maintenance of internal and customer facing knowledge bases.
- Dispatch field support teams as appropriate.
- Follow standard operating procedures for closing out remote work orders, not requiring a dispatch.
- Ensure all technical documentation is updated and current for assigned client environments. Including but not limited to system diagrams, configuration guides, installation documentation, access information, administrative procedures, and customer compliance requirements.
- Conduct technology reviews and provides guidance for technology enhancement and/or refresh for end-of-life equipment.
- Ensures that all TSi and customer-specific standards and procedures are followed and enforces those standards via documentation and escalation.
- Support any client training.
- Maintain up-to-date knowledge of industry trends, technologies, and standards (e.g. ONVIF, OSDP, IP and Cloud based systems).
- Other duties as assigned by leadership.
MINIMUM QUALIFICATIONS
A. EDUCATION
- BS Degree in Information Technology, Computer Science, or equivalent preferred.
- PSP Certification, a plus.
- Electronic Security Certifications: Certifications in three or more TSi Supported Access Control, Video Surveillance, Intrusion, Infant Protection, and any other Electronic Security Systems. Including but not limited to Lenel, Genetec, Avigilon, Software House, Exacq, or Milestone.
- Hugs certification is a plus.
- IT Certifications: Networking, Microsoft, CompTIA, etc.
B. EXPERIENCE
- 3-5 years’ experience installing and troubleshooting electronic security system software and hardware.
- Familiarity with networking fundamentals (IP Addressing, PoE, VLANs, VPNs, etc.)
- Experience with client server applications.
- Proficiency with Windows-based platforms, system imaging, and remote management tools.
- Experience with healthcare or regulated environments (e.g. hospitals, pharmaceutical, data centers, critical infrastructure, etc.) is a plus.
- Inbound/Outbound Call Center experience supporting internal and external customers.
- Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
- Ability to troubleshoot hardware and software problems on Access Control, CCTV, and Alarm Systems equipment.
- Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with Tech Systems staff and vendors.
- Excellent customer service skills, including a sense of urgency when attending to internal needs.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work well independently and as part of a team.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong time management skills, including ability to meet deadlines.
- Experience with creating, updating and resolving service requests in a service management system.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed remotely in an in-home office setting, requiring some travel to client site where applicable.
Shiftwork may be required for 24/7 coverage.
TECH SYSTEMS IS AN EQUAL OPPORTUNITY EMPLOYER
See all 771+ OPT Professional Services Engineer Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Professional Services Engineer
Target software and SaaS companies explicitly
Professional Services roles exist almost exclusively at software companies, where sponsorship culture is strongest. Focus your search on SaaS and enterprise software employers, where technical client-facing roles are core to the business and OPT hiring is routine.
Clarify your STEM OPT eligibility upfront
Professional Services Engineer roles under CIP codes in computer science or engineering typically qualify for the 24-month STEM extension. Confirm your degree field maps to an eligible CIP code before applying so you can communicate your full authorization timeline to recruiters confidently.
Emphasize both technical depth and communication skills
Hiring managers for these roles want engineers who can explain complex implementations to non-technical stakeholders. Highlight experience translating technical concepts clearly, whether through capstone projects, internships, or support roles, as this directly mirrors daily responsibilities.
Prepare to discuss your OPT timeline concisely
Recruiters may ask about your work authorization window early in the process. Know your exact OPT start and end dates, whether you qualify for STEM extension, and which visa types your employer would need to file next. A confident, clear answer removes friction.
Leverage implementation project experience
Technical project experience from coursework or internships, such as API integrations, software rollouts, or database configurations, maps directly to what Professional Services teams do. Frame these experiences in terms of customer outcomes and project timelines on your resume.
Research the employer's H-1B filing history before applying
Companies that have consistently filed H-1B visa petitions for Professional Services Engineers are far more likely to sponsor you after OPT ends. Checking a company's public LCA disclosure data gives you concrete evidence of their sponsorship track record before you invest in the process.
Professional Services Engineer OPT: Frequently Asked Questions
Do Professional Services Engineer roles qualify for the STEM OPT extension?
Most Professional Services Engineer positions qualify for the 24-month STEM OPT extension, provided your degree is in an eligible field such as computer science, information systems, or electrical engineering. The role itself must involve applying scientific or engineering principles directly. Confirm your specific CIP code with your DSO before applying.
How do I find Professional Services Engineer jobs that sponsor OPT?
Migrate Mate filters job listings specifically for OPT-friendly employers, making it the most efficient place to find Professional Services Engineer roles where companies are open to F-1 students. Look for employers in SaaS and enterprise software sectors, as these companies hire for these roles at scale and have established immigration processes.
What visa typically follows OPT for Professional Services Engineers?
The H-1B is the most common next step. Professional Services Engineer roles at software companies qualify as specialty occupations under H-1B requirements, since the position requires a degree in a specific technical field. Some multinational employers may also offer L-1 visa transfers if you work abroad first, though this is less common early in a career.
Can I work as a contractor or on a project basis during OPT as a Professional Services Engineer?
OPT requires that your employment be directly related to your degree field, but it does not require a traditional full-time permanent role. Contract and project-based work is permissible if it is paid and in your field. However, self-employment and unpaid arrangements carry significant compliance risk, so consult your DSO before accepting any non-standard arrangement.
What happens if my OPT expires before my employer files for H-1B?
If you have an approved STEM OPT extension, you have until March 31 of the cap year to remain in valid status even if your employer's H-1B petition is pending. Without a STEM extension, your authorization ends when OPT expires. Coordinating your employer's H-1B filing timeline well in advance of your OPT end date is critical to avoid a gap.