OPT Service Delivery Manager Jobs
Service Delivery Manager jobs on OPT sit at the intersection of operations, client relations, and technical coordination. Most roles require a degree in business, IT, or a related field, making them a strong fit for the specialty occupation standard H-1B visa sponsors apply when converting OPT students to long-term status.
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Get Access To All JobsINTRODUCTION
Now Brewing – Service Delivery Manager – Retail Infrastructure! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Retail Infrastructure Technology (RIT) team owns the selection, installation, maintenance and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America.
ROLE AND RESPONSIBILITIES
A Service Delivery Manager contributes to Starbucks success providing management oversight into all aspects of supplier management including supplier selection, service delivery, financial oversight and general supplier sentiment. This role requires the ability to have a strategic view of the organization with the ability to execute at tactical level. Close partnership with IT, finance and business stakeholders, collaboration on fiscal planning, project auditing and operational spend will be necessary to be effective.
As a Service Delivery Manager, you will…
- Oversight and management of vertical portfolio of work associated with one or more strategic suppliers. Owns the Service Delivery process and business outcomes for each vendor they manage.
- Demonstrates ability to improve vendor performance, while also considering the delicate balance of vendor relationship.
- Bridges the gaps between Retail Operations, Starbucks Technology, Finance and Sourcing to obtain balance amongst all stakeholders.
- Monitoring of operational execution and being an escalation point for issues associated with the supplier.
- Use data and analytics to suggest new and/or revised targets that improves performance, without solely relying on historic performance, contractual obligations, or industry norms.
- Advances performance through thoughtful contract changes. Understands the contract lifecycle and prepares for future renewals. Is expected to help manage contract changes.
- Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view. This will include service design and selection, implementation, sustainment, and continuous operational improvements.
- Manages overall financial operations for portfolio of suppliers including invoicing, audit, budget & forecast activities as well as themes/trending analysis.
- Single point of contact for other internal teams looking to partner with the specific supplier(s), acting in a consultative manner to onboard new or existing technology into the supplier portfolio.
- Establishes deeper connections to customer, looking beyond current needs. Explores unmet needs and looks for ways to solve those through the vendor relationships.
- Partner with Sourcing on all aspects of contract management, including possible RFP activities, updates to existing contracts, and ensuring pricing and contractual alignment across all bodies of work.
- Ensures alignment of approved spend with agreed to pricing and invoicing across multiple suppliers, developing appropriate processes to simplify where possible and manage inherent complexity across the portfolio.
- Scope of influence expands across the peer group, up to direct manager, with occasional interactions with director and VP on vendor management.
- Gathers customer feedback that will ultimately support Starbucks’ strategic business goals by delivering vendor’s performance and service excellence.
BASIC QUALIFICATIONS
- 3+ years of experience as a project manager, including 1+ year in an IT or software development setting.
- Experience using Agile methods.
- Bachelor’s degree.
PREFERRED QUALIFICATIONS
- Deep understanding of infrastructure technology deployment programs.
- Retail and QSR (Quick Serve Restaurant) experience.
- Experience with portfolio financial management practices and reporting.
- Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and Power BI or similar reporting/analysis tools.
- Proficient in data collection and analysis that leads to LEAN methodology implementation. PDCA (Plan, Do, Check, Adjust). Able to find waste, value stream map, and be a stakeholder in Kaizen events.
- Prior experience managing capital and operational spend in a Retail or Hospitality environment spend.
- Prior experience with RFP’s, contract creation, oversight and management of strategic partnerships.
- Working across functional areas to develop effective business and financial models that align with company and business unit/department objectives.
- Requirements gathering and analysis, including financial analysis.
LEADERSHIP AND COMMUNICATION
- Leads by example – with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment.
- Ability to ‘read the room’, to know what is possible and what is not, and to know how to navigate program and project engagements efficiently and effectively.
- Ability to engage in difficult conversations that result in positive, actionable outcomes.
- Ability to navigate complex and diverse landscapes effectively.
- Seeks and provides honest, transparent feedback.
- Ability to build and lead high-performing project teams.
- Ability to set expectations and hold individuals and team members accountable to their commitments.
- Drives decision-making that favors compromise and alignment over consensus-building.
- Good facilitation skills; ability to adapt approach to different types of engagements.
- Good written and verbal communication.
ACUMEN AND LEARNING AGILITY
- Deep understanding of technology program and portfolio financial management practices.
- Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and PowerBI.
- Prior experience with RFP's, contract creation, oversight and management of strategic partnerships.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.
INTRODUCTION
Now Brewing – Service Delivery Manager – Retail Infrastructure! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Retail Infrastructure Technology (RIT) team owns the selection, installation, maintenance and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America.
ROLE AND RESPONSIBILITIES
A Service Delivery Manager contributes to Starbucks success providing management oversight into all aspects of supplier management including supplier selection, service delivery, financial oversight and general supplier sentiment. This role requires the ability to have a strategic view of the organization with the ability to execute at tactical level. Close partnership with IT, finance and business stakeholders, collaboration on fiscal planning, project auditing and operational spend will be necessary to be effective.
As a Service Delivery Manager, you will…
- Oversight and management of vertical portfolio of work associated with one or more strategic suppliers. Owns the Service Delivery process and business outcomes for each vendor they manage.
- Demonstrates ability to improve vendor performance, while also considering the delicate balance of vendor relationship.
- Bridges the gaps between Retail Operations, Starbucks Technology, Finance and Sourcing to obtain balance amongst all stakeholders.
- Monitoring of operational execution and being an escalation point for issues associated with the supplier.
- Use data and analytics to suggest new and/or revised targets that improves performance, without solely relying on historic performance, contractual obligations, or industry norms.
- Advances performance through thoughtful contract changes. Understands the contract lifecycle and prepares for future renewals. Is expected to help manage contract changes.
- Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view. This will include service design and selection, implementation, sustainment, and continuous operational improvements.
- Manages overall financial operations for portfolio of suppliers including invoicing, audit, budget & forecast activities as well as themes/trending analysis.
- Single point of contact for other internal teams looking to partner with the specific supplier(s), acting in a consultative manner to onboard new or existing technology into the supplier portfolio.
- Establishes deeper connections to customer, looking beyond current needs. Explores unmet needs and looks for ways to solve those through the vendor relationships.
- Partner with Sourcing on all aspects of contract management, including possible RFP activities, updates to existing contracts, and ensuring pricing and contractual alignment across all bodies of work.
- Ensures alignment of approved spend with agreed to pricing and invoicing across multiple suppliers, developing appropriate processes to simplify where possible and manage inherent complexity across the portfolio.
- Scope of influence expands across the peer group, up to direct manager, with occasional interactions with director and VP on vendor management.
- Gathers customer feedback that will ultimately support Starbucks’ strategic business goals by delivering vendor’s performance and service excellence.
BASIC QUALIFICATIONS
- 3+ years of experience as a project manager, including 1+ year in an IT or software development setting.
- Experience using Agile methods.
- Bachelor’s degree.
PREFERRED QUALIFICATIONS
- Deep understanding of infrastructure technology deployment programs.
- Retail and QSR (Quick Serve Restaurant) experience.
- Experience with portfolio financial management practices and reporting.
- Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and Power BI or similar reporting/analysis tools.
- Proficient in data collection and analysis that leads to LEAN methodology implementation. PDCA (Plan, Do, Check, Adjust). Able to find waste, value stream map, and be a stakeholder in Kaizen events.
- Prior experience managing capital and operational spend in a Retail or Hospitality environment spend.
- Prior experience with RFP’s, contract creation, oversight and management of strategic partnerships.
- Working across functional areas to develop effective business and financial models that align with company and business unit/department objectives.
- Requirements gathering and analysis, including financial analysis.
LEADERSHIP AND COMMUNICATION
- Leads by example – with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment.
- Ability to ‘read the room’, to know what is possible and what is not, and to know how to navigate program and project engagements efficiently and effectively.
- Ability to engage in difficult conversations that result in positive, actionable outcomes.
- Ability to navigate complex and diverse landscapes effectively.
- Seeks and provides honest, transparent feedback.
- Ability to build and lead high-performing project teams.
- Ability to set expectations and hold individuals and team members accountable to their commitments.
- Drives decision-making that favors compromise and alignment over consensus-building.
- Good facilitation skills; ability to adapt approach to different types of engagements.
- Good written and verbal communication.
ACUMEN AND LEARNING AGILITY
- Deep understanding of technology program and portfolio financial management practices.
- Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and PowerBI.
- Prior experience with RFP's, contract creation, oversight and management of strategic partnerships.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.
See all 52+ OPT Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Service Delivery Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Service Delivery Manager
Target employers with established IT service operations
Large IT services firms, managed service providers, and enterprise consulting companies hire Service Delivery Managers regularly and have HR infrastructure for OPT and H-1B visa sponsorship. Smaller firms often lack the processes to sponsor in time.
Frame your degree as directly relevant to the role
USCIS requires specialty occupation proof for H-1B conversion. Explicitly connect your degree in business, computer science, or information systems to service delivery responsibilities in your resume, cover letter, and interviews.
Start your H-1B sponsorship conversation early
H-1B registration opens in March for October 1 start dates. If your OPT expires before then, ask about a cap-exempt employer or STEM extension eligibility. Raising this in month one prevents a last-minute scramble.
Highlight cross-functional coordination experience
Service Delivery Manager roles demand measurable outcomes across teams. Quantify SLA performance, escalation resolution rates, or client retention improvements. Concrete metrics justify sponsorship investment and distinguish you from domestic candidates.
Clarify your STEM OPT eligibility before applying
A STEM-designated degree like computer science or information systems gives you up to 36 months of OPT. That longer runway makes you significantly more attractive to employers weighing sponsorship risk and H-1B lottery timing.
Use Migrate Mate to filter for sponsoring employers
Not every Service Delivery Manager posting comes from a company willing to sponsor. Migrate Mate surfaces roles specifically from employers with a sponsorship track record, saving you from applying to positions that will stall at the offer stage.
Service Delivery Manager OPT: Frequently Asked Questions
Does a Service Delivery Manager role qualify as a specialty occupation for H-1B purposes?
Generally yes, provided the employer requires a bachelor's degree or higher in a specific field like business administration, information systems, or computer science. The key is that the position must genuinely require that degree, not merely prefer it. Roles at larger firms with defined academic requirements tend to hold up better under USCIS scrutiny than loosely defined generalist positions.
Can I work as a Service Delivery Manager on standard OPT without a STEM degree?
Yes. Standard OPT provides 12 months of work authorization regardless of degree field. A business or management degree fully supports a Service Delivery Manager role during that window. The limitation is timing: if your employer misses the H-1B cap, you have no extension available without a STEM-designated degree. Plan accordingly with your employer from day one.
How do I find Service Delivery Manager jobs where the employer will actually sponsor?
Migrate Mate is the most direct route. It curates roles from employers with documented sponsorship history, so you're not spending time on postings where sponsorship is never on the table. Beyond the job board, prioritize IT services companies, global consulting firms, and cloud managed service providers. These sectors hire at volume and have established immigration processes.
What happens to my OPT if my employer's H-1B petition is denied after I've already started working?
If you're still within your authorized OPT period, you can continue working and look for a new sponsoring employer. If your OPT has expired and you were working under the cap-gap extension tied to a pending H-1B, a denial ends your work authorization. You'd need to depart the U.S. or find an alternative status. Consulting an immigration attorney immediately after a denial is essential.
Do Service Delivery Manager roles at IT staffing or consulting firms create any OPT complications?
They can. USCIS applies stricter scrutiny to H-1B petitions from staffing companies placing workers at third-party client sites, a model common in IT services. Your employment relationship, supervision structure, and where the work actually occurs all matter. During OPT itself this is less of a concern, but it directly affects whether your employer can successfully file your H-1B petition later.