OPT Service Delivery Manager Jobs
Service Delivery Manager jobs on OPT sit at the intersection of operations, client relations, and technical coordination. Most roles require a degree in business, IT, or a related field, making them a strong fit for the specialty occupation standard H-1B visa sponsors apply when converting OPT students to long-term status.
Find OPT Service Delivery Manager JobsOverview
Showing 5 of 18+ Service Delivery Manager jobs
See all Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Delivery Manager roles.
Get Access To All JobsMake an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalate issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
To thrive in this role, you need to have:
- Good communication skills, both verbal and written.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC - Ex: CCNA (DC) etc.
Required experience:
- Entry level experience in building, deploying and supporting data center networking infrastructure.
- Associate level knowledge of data center network equipment like Nexus and MDS series switching.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalate issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
To thrive in this role, you need to have:
- Good communication skills, both verbal and written.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC - Ex: CCNA (DC) etc.
Required experience:
- Entry level experience in building, deploying and supporting data center networking infrastructure.
- Associate level knowledge of data center network equipment like Nexus and MDS series switching.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
See all OPT Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Service Delivery Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Service Delivery Manager
Target employers with established IT service operations
Large IT services firms, managed service providers, and enterprise consulting companies hire Service Delivery Managers regularly and have HR infrastructure for OPT and H-1B visa sponsorship. Smaller firms often lack the processes to sponsor in time.
Frame your degree as directly relevant to the role
USCIS requires specialty occupation proof for H-1B conversion. Explicitly connect your degree in business, computer science, or information systems to service delivery responsibilities in your resume, cover letter, and interviews.
Start your H-1B sponsorship conversation early
H-1B registration opens in March for October 1 start dates. If your OPT expires before then, ask about a cap-exempt employer or STEM extension eligibility. Raising this in month one prevents a last-minute scramble.
Highlight cross-functional coordination experience
Service Delivery Manager roles demand measurable outcomes across teams. Quantify SLA performance, escalation resolution rates, or client retention improvements. Concrete metrics justify sponsorship investment and distinguish you from domestic candidates.
Clarify your STEM OPT eligibility before applying
A STEM-designated degree like computer science or information systems gives you up to 36 months of OPT. That longer runway makes you significantly more attractive to employers weighing sponsorship risk and H-1B lottery timing.
Use Migrate Mate to filter for sponsoring employers
Not every Service Delivery Manager posting comes from a company willing to sponsor. Migrate Mate surfaces roles specifically from employers with a sponsorship track record, saving you from applying to positions that will stall at the offer stage.
Service Delivery Manager OPT: Frequently Asked Questions
Does a Service Delivery Manager role qualify as a specialty occupation for H-1B purposes?
Generally yes, provided the employer requires a bachelor's degree or higher in a specific field like business administration, information systems, or computer science. The key is that the position must genuinely require that degree, not merely prefer it. Roles at larger firms with defined academic requirements tend to hold up better under USCIS scrutiny than loosely defined generalist positions.
Can I work as a Service Delivery Manager on standard OPT without a STEM degree?
Yes. Standard OPT provides 12 months of work authorization regardless of degree field. A business or management degree fully supports a Service Delivery Manager role during that window. The limitation is timing: if your employer misses the H-1B cap, you have no extension available without a STEM-designated degree. Plan accordingly with your employer from day one.
How do I find Service Delivery Manager jobs where the employer will actually sponsor?
Migrate Mate is the most direct route. It curates roles from employers with documented sponsorship history, so you're not spending time on postings where sponsorship is never on the table. Beyond the job board, prioritize IT services companies, global consulting firms, and cloud managed service providers. These sectors hire at volume and have established immigration processes.
What happens to my OPT if my employer's H-1B petition is denied after I've already started working?
If you're still within your authorized OPT period, you can continue working and look for a new sponsoring employer. If your OPT has expired and you were working under the cap-gap extension tied to a pending H-1B, a denial ends your work authorization. You'd need to depart the U.S. or find an alternative status. Consulting an immigration attorney immediately after a denial is essential.
Do Service Delivery Manager roles at IT staffing or consulting firms create any OPT complications?
They can. USCIS applies stricter scrutiny to H-1B petitions from staffing companies placing workers at third-party client sites, a model common in IT services. Your employment relationship, supervision structure, and where the work actually occurs all matter. During OPT itself this is less of a concern, but it directly affects whether your employer can successfully file your H-1B petition later.