OPT Servicenow Administrator Jobs
ServiceNow Administrator roles are a strong fit for F-1 OPT students with IT service management backgrounds. Employers typically sponsor H-1B visa for this role, and STEM OPT extension eligibility depends on your degree field. Most positions require hands-on platform experience, so certifications matter alongside your academic credentials.
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Get Access To All JobsINTRODUCTION
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mapping) experience.
- Strong leadership, stakeholder engagement, and technical documentation skills.
- Prior federal IT O&M program experience.
- ServiceNow Certified System Administrator (CSA).
- ITIL v4 Foundation (or equivalent ITSM certification).
Minimum Requirements
TCS218, T2, Band 5
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$80,000.00
Maximum Salary
$117,000.00
INTRODUCTION
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mapping) experience.
- Strong leadership, stakeholder engagement, and technical documentation skills.
- Prior federal IT O&M program experience.
- ServiceNow Certified System Administrator (CSA).
- ITIL v4 Foundation (or equivalent ITSM certification).
Minimum Requirements
TCS218, T2, Band 5
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$80,000.00
Maximum Salary
$117,000.00
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Get Access To All JobsTips for Finding OPT Sponsorship as a Servicenow Administrator
Lead with your ServiceNow certification
The Certified System Administrator credential signals platform fluency before an interview starts. Employers evaluating OPT candidates want proof of hands-on ability. Listing your CSA certification prominently on your resume addresses sponsorship hesitation early in the screening process.
Clarify your OPT timeline upfront
Know your OPT end date and whether your degree qualifies for the 24-month STEM extension. Sharing this proactively with recruiters removes uncertainty and shows you understand your own work authorization, which builds confidence in sponsoring employers considering H-1B visa.
Target mid-size technology and consulting firms
Large IT consulting firms and managed service providers file H-1B petitions regularly for ServiceNow roles. Mid-size companies often have leaner hiring processes where your technical skills outweigh administrative concerns about sponsorship, making them practical targets during your OPT period.
Document every platform customization you have built
Employers want evidence of real configuration work, not just familiarity. Prepare a portfolio of workflows, catalog items, or integrations you have built. Concrete deliverables give hiring managers a technical reason to prioritize your application over candidates without sponsorship needs.
Understand which degree fields qualify for STEM OPT
Computer Science, Information Systems, and related CIP-coded degrees qualify for the 24-month STEM extension. If your degree qualifies, you give employers a longer OPT runway before H-1B is required, which meaningfully reduces the urgency and cost concern around sponsorship.
Frame your role in business terms, not just technical ones
ServiceNow Administrators who can explain how their configurations reduced ticket resolution time or improved SLA compliance are easier to justify hiring. Business impact framing helps non-technical hiring managers and budget owners see ROI, which strengthens the case for sponsoring your visa.
Servicenow Administrator OPT: Frequently Asked Questions
Can F-1 OPT students work as ServiceNow Administrators in the United States?
Yes. ServiceNow Administrator is a specialty occupation that aligns well with degrees in Computer Science, Information Systems, or Information Technology. F-1 students with OPT authorization can work full time in this role. If your degree field qualifies under STEM OPT, you may also be eligible for a 24-month extension beyond your initial 12-month OPT period.
Do ServiceNow Administrator roles typically lead to H-1B sponsorship?
Many do. ServiceNow Administrators are commonly sponsored for H-1B visas, particularly at IT consulting firms, managed service providers, and large enterprises running ServiceNow internally. The role qualifies as a specialty occupation because it requires at minimum a bachelor's degree in a related field. Employers who actively use ServiceNow often have established sponsorship processes for this title.
Where can I find ServiceNow Administrator jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT and international students seeking U.S. jobs with sponsorship potential. You can browse ServiceNow Administrator listings on Migrate Mate and filter for roles where employers have a track record of hiring international candidates. Searching there saves time compared to filtering through postings not relevant to your authorization status.
Does a ServiceNow Administrator job qualify for the STEM OPT extension?
It depends on your degree, not the job title. The STEM OPT extension is tied to whether your degree appears on the STEM-designated degree program list maintained by Immigration and Customs Enforcement. Degrees in Computer Science, Information Technology, and Management Information Systems commonly qualify. Confirm your CIP code with your Designated School Official before assuming eligibility.
What documents do I need to start working as a ServiceNow Administrator on OPT?
You need your Employment Authorization Document, your F-1 visa, your I-20 with an OPT recommendation from your DSO, and your passport. Your employer will verify these through Form I-9. You must begin employment on or after the start date printed on your EAD. Working before that date or in a role unrelated to your degree field puts your immigration status at risk.