OPT Servicenow Administrator Jobs
ServiceNow Administrator roles are a strong fit for F-1 OPT students with IT service management backgrounds. Employers typically sponsor H-1B visa for this role, and STEM OPT extension eligibility depends on your degree field. Most positions require hands-on platform experience, so certifications matter alongside your academic credentials.
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Get Access To All JobsLocation Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes.
Position Responsibilities:
Key Areas of Responsibility
Platform Administration & Configuration
-
Administer, configure, and maintain the ServiceNow HRSD application, including:
-
Case and Knowledge Management
-
Employee Service Center
-
HR Catalog and workflows
-
Lifecycle Events
-
Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility.
- Monitor platform health, performance, and utilization.
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
HR Process Support
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
Integration & Data Management
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Incident, Request & Change Management
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
Reporting & Continuous Improvement
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices.
Qualifications
Education
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
Experience
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Multiple full lifecycle ServiceNow implementations from requirements through deployment.
- Track record of post-implementation platform optimization and stabilization.
- Experience with upgrade management, import sets, data sources.
Licensure, Certification, Registration
- Certified ServiceNow System Admin.
Knowledge, Skills and Ability Requirements
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Location Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes.
Position Responsibilities:
Key Areas of Responsibility
Platform Administration & Configuration
-
Administer, configure, and maintain the ServiceNow HRSD application, including:
-
Case and Knowledge Management
-
Employee Service Center
-
HR Catalog and workflows
-
Lifecycle Events
-
Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility.
- Monitor platform health, performance, and utilization.
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
HR Process Support
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
Integration & Data Management
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Incident, Request & Change Management
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
Reporting & Continuous Improvement
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices.
Qualifications
Education
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
Experience
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Multiple full lifecycle ServiceNow implementations from requirements through deployment.
- Track record of post-implementation platform optimization and stabilization.
- Experience with upgrade management, import sets, data sources.
Licensure, Certification, Registration
- Certified ServiceNow System Admin.
Knowledge, Skills and Ability Requirements
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
See all OPT Servicenow Administrator Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Servicenow Administrator
Lead with your ServiceNow certification
The Certified System Administrator credential signals platform fluency before an interview starts. Employers evaluating OPT candidates want proof of hands-on ability. Listing your CSA certification prominently on your resume addresses sponsorship hesitation early in the screening process.
Clarify your OPT timeline upfront
Know your OPT end date and whether your degree qualifies for the 24-month STEM extension. Sharing this proactively with recruiters removes uncertainty and shows you understand your own work authorization, which builds confidence in sponsoring employers considering H-1B visa.
Target mid-size technology and consulting firms
Large IT consulting firms and managed service providers file H-1B petitions regularly for ServiceNow roles. Mid-size companies often have leaner hiring processes where your technical skills outweigh administrative concerns about sponsorship, making them practical targets during your OPT period.
Document every platform customization you have built
Employers want evidence of real configuration work, not just familiarity. Prepare a portfolio of workflows, catalog items, or integrations you have built. Concrete deliverables give hiring managers a technical reason to prioritize your application over candidates without sponsorship needs.
Understand which degree fields qualify for STEM OPT
Computer Science, Information Systems, and related CIP-coded degrees qualify for the 24-month STEM extension. If your degree qualifies, you give employers a longer OPT runway before H-1B is required, which meaningfully reduces the urgency and cost concern around sponsorship.
Frame your role in business terms, not just technical ones
ServiceNow Administrators who can explain how their configurations reduced ticket resolution time or improved SLA compliance are easier to justify hiring. Business impact framing helps non-technical hiring managers and budget owners see ROI, which strengthens the case for sponsoring your visa.
Servicenow Administrator OPT: Frequently Asked Questions
Can F-1 OPT students work as ServiceNow Administrators in the United States?
Yes. ServiceNow Administrator is a specialty occupation that aligns well with degrees in Computer Science, Information Systems, or Information Technology. F-1 students with OPT authorization can work full time in this role. If your degree field qualifies under STEM OPT, you may also be eligible for a 24-month extension beyond your initial 12-month OPT period.
Do ServiceNow Administrator roles typically lead to H-1B sponsorship?
Many do. ServiceNow Administrators are commonly sponsored for H-1B visas, particularly at IT consulting firms, managed service providers, and large enterprises running ServiceNow internally. The role qualifies as a specialty occupation because it requires at minimum a bachelor's degree in a related field. Employers who actively use ServiceNow often have established sponsorship processes for this title.
Where can I find ServiceNow Administrator jobs that are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT and international students seeking U.S. jobs with sponsorship potential. You can browse ServiceNow Administrator listings on Migrate Mate and filter for roles where employers have a track record of hiring international candidates. Searching there saves time compared to filtering through postings not relevant to your authorization status.
Does a ServiceNow Administrator job qualify for the STEM OPT extension?
It depends on your degree, not the job title. The STEM OPT extension is tied to whether your degree appears on the STEM-designated degree program list maintained by Immigration and Customs Enforcement. Degrees in Computer Science, Information Technology, and Management Information Systems commonly qualify. Confirm your CIP code with your Designated School Official before assuming eligibility.
What documents do I need to start working as a ServiceNow Administrator on OPT?
You need your Employment Authorization Document, your F-1 visa, your I-20 with an OPT recommendation from your DSO, and your passport. Your employer will verify these through Form I-9. You must begin employment on or after the start date printed on your EAD. Working before that date or in a role unrelated to your degree field puts your immigration status at risk.