OPT Partner Success Manager Jobs
Partner Success Manager jobs are a strong fit for F-1 OPT students with backgrounds in business, communications, or management information systems. Most roles qualify as specialty occupations for H-1B visa sponsorship. Your OPT work authorization is valid for 12 months, with a 24-month STEM extension available for eligible degree holders.
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Get Access To All JobsAbout Rocket Travel by Agoda
Rocket Travel by Agoda, a subsidiary of Agoda and part of Booking Holdings, is a travel technology company founded in 2012. We partner with some of the world's largest consumer travel brands, creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our global partnerships span world-class airlines, international banks, and large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data-driven insights to support their growth.
About the Role: Partner Success Manager (Operations & Service Delivery)
Rocket Travel by Agoda is seeking a Partner Success Manager to join our Customer Experience Group team in Chicago. In this highly operational and customer-facing role, you will be responsible for managing large-scale enterprise partners, ensuring exceptional service delivery, and meeting or exceeding agreed service levels and KPIs. You will act as the primary operational point of contact for partners, collaborating closely with internal Operations, Enablement, and Project teams to ensure program success and a seamless customer experience.
Key Responsibilities
Operational Excellence & Service Delivery
- Own the end-to-end operational relationship with assigned partners, ensuring smooth onboarding, integration, and ongoing service delivery.
- Monitor, report, and drive performance against service level agreements (SLAs) and key performance indicators (KPIs).
- Proactively identify and resolve operational issues, escalating as needed to ensure partner and customer satisfaction.
- Ensure partners adhere to established operational processes and compliance requirements.
- Serve as the voice of the partner within Rocket Travel by Agoda, advocating for their needs and ensuring alignment with internal teams.
Cross-Functional Collaboration
- Work closely with Operations, Enablement, Project, Commercial, and Support teams to deliver on partner requirements and drive continuous improvement.
- Facilitate regular communication and alignment between partners and internal stakeholders to ensure program objectives are met.
- Collaborate with project teams to support new partner launches, process improvements, and service enhancements.
Partner Relationship Management
- Build and maintain strong, trust-based relationships with client program owners.
- Understand partners' business goals, operational challenges, and customer service expectations.
- Provide data-driven insights and recommendations to partners to optimize service delivery and customer experience.
- Manage and resolve partner requests and concerns related to service delivery, ensuring timely and effective solutions.
Performance Management & Reporting
- Track, analyze, and report on partner performance metrics, identifying trends and areas for improvement.
- Prepare and deliver regular performance updates to partners and internal stakeholders.
- Gather and act on feedback from partners to drive operational improvements and enhance the customer journey.
About You
- 2+ years of partner management or enterprise account management experience, ideally with large-scale or enterprise clients in the financial services or travel sector.
- Bachelor's degree in Business Administration, Partnership Strategy, or a related field; MBA preferred.
- Proven experience managing service delivery, SLAs, and KPIs in a fast-paced, customer-focused environment.
- Strong relationship-building and stakeholder management skills, with a collaborative and solutions-oriented mindset.
- Excellent organizational and project management abilities; able to manage multiple priorities and deliver results.
- Analytical and data-driven, with the ability to synthesize information and make strategic recommendations.
- Strong written and verbal communication skills; able to present to and influence senior stakeholders.
- Comfortable working in a hybrid, multicultural, and matrixed environment.
Why Rocket Travel by Agoda?
- Work with a global team passionate about delivering exceptional travel experiences.
- Competitive compensation package, including bonus, 401k with match, flexible vacation, and comprehensive health benefits.
- Hybrid work environment with a vibrant office in Chicago's West Loop.
- Opportunities for growth within the world's largest online travel company.
General Employment Requirements
- Authorized to work in the US and able to work from our Chicago office.
Equal Opportunity Employer
Rocket Travel by Agoda is committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of legally protected characteristics.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and RSU package. Potential benefits include a competitive retirement plan, medical/dental plans, and life insurance among others.
The annual salary range for the local area is 104,000 - 140,000 USD, determined by a candidate's fit and experience.
E-Verify Program Participant
We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.
For more information, view: E-Verify Participation Poster and IER Right to Work Poster.
Diversity at Rocket Travel by Agoda
Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.
Note on general employment requirements
Candidates should be authorized to accept employment in the US from any employer and must be able to work a hybrid work schedule with 2-3 days per week in the stated physical office (unless otherwise indicated).
Equal Opportunity Employer
At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda's privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy.
E-Verify Program Participant
We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.
For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish).
About Rocket Travel by Agoda
Rocket Travel by Agoda, a subsidiary of Agoda and part of Booking Holdings, is a travel technology company founded in 2012. We partner with some of the world's largest consumer travel brands, creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our global partnerships span world-class airlines, international banks, and large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data-driven insights to support their growth.
About the Role: Partner Success Manager (Operations & Service Delivery)
Rocket Travel by Agoda is seeking a Partner Success Manager to join our Customer Experience Group team in Chicago. In this highly operational and customer-facing role, you will be responsible for managing large-scale enterprise partners, ensuring exceptional service delivery, and meeting or exceeding agreed service levels and KPIs. You will act as the primary operational point of contact for partners, collaborating closely with internal Operations, Enablement, and Project teams to ensure program success and a seamless customer experience.
Key Responsibilities
Operational Excellence & Service Delivery
- Own the end-to-end operational relationship with assigned partners, ensuring smooth onboarding, integration, and ongoing service delivery.
- Monitor, report, and drive performance against service level agreements (SLAs) and key performance indicators (KPIs).
- Proactively identify and resolve operational issues, escalating as needed to ensure partner and customer satisfaction.
- Ensure partners adhere to established operational processes and compliance requirements.
- Serve as the voice of the partner within Rocket Travel by Agoda, advocating for their needs and ensuring alignment with internal teams.
Cross-Functional Collaboration
- Work closely with Operations, Enablement, Project, Commercial, and Support teams to deliver on partner requirements and drive continuous improvement.
- Facilitate regular communication and alignment between partners and internal stakeholders to ensure program objectives are met.
- Collaborate with project teams to support new partner launches, process improvements, and service enhancements.
Partner Relationship Management
- Build and maintain strong, trust-based relationships with client program owners.
- Understand partners' business goals, operational challenges, and customer service expectations.
- Provide data-driven insights and recommendations to partners to optimize service delivery and customer experience.
- Manage and resolve partner requests and concerns related to service delivery, ensuring timely and effective solutions.
Performance Management & Reporting
- Track, analyze, and report on partner performance metrics, identifying trends and areas for improvement.
- Prepare and deliver regular performance updates to partners and internal stakeholders.
- Gather and act on feedback from partners to drive operational improvements and enhance the customer journey.
About You
- 2+ years of partner management or enterprise account management experience, ideally with large-scale or enterprise clients in the financial services or travel sector.
- Bachelor's degree in Business Administration, Partnership Strategy, or a related field; MBA preferred.
- Proven experience managing service delivery, SLAs, and KPIs in a fast-paced, customer-focused environment.
- Strong relationship-building and stakeholder management skills, with a collaborative and solutions-oriented mindset.
- Excellent organizational and project management abilities; able to manage multiple priorities and deliver results.
- Analytical and data-driven, with the ability to synthesize information and make strategic recommendations.
- Strong written and verbal communication skills; able to present to and influence senior stakeholders.
- Comfortable working in a hybrid, multicultural, and matrixed environment.
Why Rocket Travel by Agoda?
- Work with a global team passionate about delivering exceptional travel experiences.
- Competitive compensation package, including bonus, 401k with match, flexible vacation, and comprehensive health benefits.
- Hybrid work environment with a vibrant office in Chicago's West Loop.
- Opportunities for growth within the world's largest online travel company.
General Employment Requirements
- Authorized to work in the US and able to work from our Chicago office.
Equal Opportunity Employer
Rocket Travel by Agoda is committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of legally protected characteristics.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and RSU package. Potential benefits include a competitive retirement plan, medical/dental plans, and life insurance among others.
The annual salary range for the local area is 104,000 - 140,000 USD, determined by a candidate's fit and experience.
E-Verify Program Participant
We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.
For more information, view: E-Verify Participation Poster and IER Right to Work Poster.
Diversity at Rocket Travel by Agoda
Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.
Note on general employment requirements
Candidates should be authorized to accept employment in the US from any employer and must be able to work a hybrid work schedule with 2-3 days per week in the stated physical office (unless otherwise indicated).
Equal Opportunity Employer
At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda's privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy.
E-Verify Program Participant
We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.
For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish).
See all OPT Partner Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Partner Success Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Partner Success Manager
Target companies with dedicated partner ecosystems
SaaS, fintech, and enterprise software companies rely heavily on partner programs and are experienced H-1B visa sponsors. Search Migrate Mate to filter for Partner Success Manager roles at companies with active sponsorship histories before applying broadly.
Frame your degree as a specialty occupation match
Partner Success Manager roles typically require a degree in business, marketing, or communications. Connect your specific coursework to job requirements in your resume and cover letter so hiring managers can clearly see the specialty occupation alignment.
Raise sponsorship early, not after an offer
Mention your OPT status in the first recruiter screen. It avoids wasted time on both sides and signals professionalism. Most companies with formal partner programs have sponsored visas before and won't be surprised by the conversation.
Quantify partner outcomes on your resume
Hiring managers want evidence you can drive partner revenue or retention. Include metrics like partner satisfaction scores, onboarding completion rates, or revenue influenced. Concrete numbers make your application stand out and justify the sponsorship investment.
Prioritize mid-market and enterprise SaaS employers
Companies with 200 or more employees and established partner channels are more likely to have HR infrastructure for sponsorship. Startups may want to sponsor but often lack the legal resources. Focus your search on companies large enough to support the process.
Build relationships inside partner-led organizations
Referrals carry significant weight for roles that require trust and relationship management. Connect with current Partner Success or Channel Sales employees at target companies. A warm introduction often makes sponsorship conversations easier than a cold application.
Partner Success Manager OPT: Frequently Asked Questions
Does a Partner Success Manager role qualify as a specialty occupation for H-1B sponsorship?
Partner Success Manager positions typically qualify as specialty occupations when the role requires a bachelor's degree or higher in a specific field such as business, marketing, or communications. The key is that the degree requirement must be tied to the specific duties of the role, not just preferred. Roles at SaaS and enterprise software companies generally meet this standard because the work involves complex product knowledge and strategic account management.
How can I find Partner Success Manager jobs that sponsor OPT students?
Migrate Mate is the most direct way to find Partner Success Manager roles where employers are open to sponsoring F-1 OPT students. The platform filters for sponsorship-friendly employers so you're not wasting applications on companies that won't support your visa status. Focus on roles in SaaS, technology, and enterprise software, where partner ecosystems are common and H-1B sponsorship experience is more established.
Can I work as a Partner Success Manager on STEM OPT extension?
Yes, if your degree is in a STEM-designated field such as management information systems, computer science, or certain business analytics programs, you may qualify for a 24-month STEM OPT extension. Partner Success Manager roles at technology companies often satisfy the practical training requirement because the work is directly related to STEM fields. Confirm your degree's CIP code with your DSO before applying for the extension.
What should I say when an employer asks about my work authorization as an OPT student?
Be straightforward: tell them you're authorized to work on F-1 OPT and that you'll need H-1B sponsorship before your OPT expires. Most Partner Success Manager hiring managers at established tech companies are familiar with this process. Bring it up during the first recruiter call rather than waiting for an offer, which gives both sides time to assess fit without timeline pressure.
Which industries hire Partner Success Managers and are most likely to sponsor visas?
SaaS, cloud infrastructure, fintech, and enterprise software companies are the strongest sectors for both Partner Success Manager hiring and visa sponsorship. These businesses depend on channel partners and resellers to scale revenue, so they build dedicated partner success teams and invest in keeping those employees long-term. Professional services firms and marketplace platforms are also worth targeting, as they frequently maintain formal partner programs.