OPT Shift Supervisor Jobs
Shift Supervisor jobs are available to F-1 OPT students with degrees in business, hospitality, or operations management. Most roles qualify under standard OPT work authorization, but you'll need employment that directly relates to your field of study. STEM OPT extensions are uncommon for this title.
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Get Access To All JobsThis job is located at 1956 S. Garnett Rd., Tulsa, OK 74128
PLS® Overview:
Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview:
Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store. In the absence of the Store Manager and Assistant Store Manager, the shift supervisor is responsible for directing the activities of all team members.
Job Responsibilities:
- Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
- Establishing a strong customer service culture within the store
- Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
- Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
- Ensuring compliance with federal, state, and local regulations
- Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
- Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance
- Reviewing and approving checks within limits
- Supporting store marketing efforts within the community
- Resolving customer complaints
- Assisting the Store Manager with managing schedules, cash, and store audits
- Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes
- Helping to maintain a neat and clean store environment for our customers and team members
- Other duties as assigned
Job Requirements:
- A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant
- Ability, willingness, and comfort to engage with customers
- Ability to develop positive relationships with internal and external customers
- Strong desire to exceed corporate initiatives and inspire excellence in a team
- Excellent verbal and written communication and presentation skills
- High-energy, collaborative management experience
- Professional appearance and demeanor
- Must be honest and have integrity
- Ability to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Working Conditions and Physical Requirements:
- Must be able to stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits:
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
Bonus:
this position is bonus eligible
We strive to demonstrate our Core Values in all positions at PLS:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
This job is located at 1956 S. Garnett Rd., Tulsa, OK 74128
PLS® Overview:
Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview:
Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store. In the absence of the Store Manager and Assistant Store Manager, the shift supervisor is responsible for directing the activities of all team members.
Job Responsibilities:
- Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
- Establishing a strong customer service culture within the store
- Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
- Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
- Ensuring compliance with federal, state, and local regulations
- Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
- Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance
- Reviewing and approving checks within limits
- Supporting store marketing efforts within the community
- Resolving customer complaints
- Assisting the Store Manager with managing schedules, cash, and store audits
- Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes
- Helping to maintain a neat and clean store environment for our customers and team members
- Other duties as assigned
Job Requirements:
- A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant
- Ability, willingness, and comfort to engage with customers
- Ability to develop positive relationships with internal and external customers
- Strong desire to exceed corporate initiatives and inspire excellence in a team
- Excellent verbal and written communication and presentation skills
- High-energy, collaborative management experience
- Professional appearance and demeanor
- Must be honest and have integrity
- Ability to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Working Conditions and Physical Requirements:
- Must be able to stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits:
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
Bonus:
this position is bonus eligible
We strive to demonstrate our Core Values in all positions at PLS:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
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Get Access To All JobsTips for Finding OPT Sponsorship in Shift Supervisor
Tie your degree to the role explicitly
Shift Supervisor positions qualify for OPT only if the work relates to your field of study. In applications and interviews, draw a direct line between your degree, whether business, hospitality, or operations, and the supervisory responsibilities in the job description.
Target employers with HR infrastructure
Larger retail chains, hotel groups, and food service companies have dedicated HR teams familiar with OPT work authorization. Smaller independent operators often lack the infrastructure to process OPT paperwork correctly, which creates delays and compliance risks for your status.
Update your DSO before accepting an offer
Your Designated School Official must authorize OPT employment before you start work. Notify your DSO as soon as you have a verbal offer, not after signing. Starting even one day before authorization is recorded creates an unlawful employment record on your OPT.
Clarify full-time hours in your offer letter
OPT requires at least 20 hours of work per week, but full-time is strongly preferred. Before signing, confirm your scheduled hours in writing. Shift Supervisor roles with variable or seasonal schedules can create compliance gaps if weekly hours drop below the threshold.
Address your OPT timeline early in interviews
Shift Supervisor hiring managers are often unfamiliar with OPT expiration dates. Proactively explain your authorization period, your employer responsibilities under OPT, and whether H-1B visa sponsorship may be needed later. Transparency early prevents misunderstandings after you have invested time in the process.
Document the connection between your duties and your major
If USCIS or your DSO ever reviews your OPT employment, written documentation of how your Shift Supervisor duties relate to your degree field protects you. Keep a brief job description on file and reference specific academic coursework, such as operations or management courses, that prepared you for the role.
Shift Supervisor OPT: Frequently Asked Questions
Does a Shift Supervisor job qualify for F-1 OPT work authorization?
Yes, if the role directly relates to your field of study. A Shift Supervisor position at a hotel qualifies for a hospitality management graduate, and a retail operations role qualifies for a business administration graduate. The connection between your specific degree and the job's responsibilities is what USCIS and your DSO assess, not the job title alone.
Can I work as a Shift Supervisor on STEM OPT extension?
Rarely. STEM OPT extensions apply to degrees in science, technology, engineering, or mathematics, and Shift Supervisor roles in retail, food service, or hospitality typically do not meet the criteria. If your degree is in operations research, industrial engineering, or a recognized STEM field and the role has a direct technical component, it may qualify, but this is uncommon and requires DSO confirmation.
What should I look for when searching for OPT-friendly Shift Supervisor jobs?
Look for employers who have hired international students before, have an HR department, and operate across multiple locations. Multi-unit retailers, hotel brands, and food service chains are more likely to have OPT experience than single-location small businesses. Migrate Mate lists Shift Supervisor jobs filtered for OPT sponsorship compatibility, which removes the guesswork from your search.
How do I report a Shift Supervisor job to my DSO for OPT compliance?
Within 10 days of starting, you must report your employer's name, address, and job start date through your school's student portal, typically SEVP's SEVIS system via your DSO. For Shift Supervisor roles, also provide a brief description of how your duties relate to your degree field. Failure to report within the window is a SEVIS violation and can jeopardize your status.
Will a Shift Supervisor employer sponsor me for an H-1B visa after my OPT ends?
Some will, but it depends heavily on the employer and the nature of the role. Large hospitality and retail companies occasionally sponsor H-1B visas for experienced supervisors moving into management, but front-line Shift Supervisor positions are less commonly sponsored than corporate or technical roles. It is worth asking directly during the offer stage, before you commit to a position that may not extend beyond your OPT period.