Partner Manager Jobs in Austin, TX

Overview

Responsibilities

• Receive structured handoffs from Partner Development Managers at closed-won, including customer profile, deal context, partner relationship notes, and expected go-live timeline.
• Establish a relationship with the customer and the implementation partner from day one of the implementation phase — not at go-live. Introduce yourself, set expectations for the post-implementation relationship, and create a foundation for the ongoing engagement.
• Monitor implementation health in collaboration with the services team or services partner: tracking milestone progress, identifying risks or delays, and escalating where the implementation trajectory threatens customer confidence or go-live timing.
• Identify and position expansion opportunities during the implementation phase — additional product lines, upgraded tiers, or service add-ons that are natural fits based on the customer's configuration and use case.
• Coordinate with the partner to ensure they are actively engaged in the customer's success during implementation, not just at point of sale.

• Own GRR for your full book of business: proactively identify at-risk customers, develop and execute retention plans, and resolve the root causes of downgrade or churn risk before renewal conversations.
• Drive NRR through structured upsell, cross-sell, and upgrade motions: identifying expansion opportunities across QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, and Intuit Agent Studio, and executing those opportunities through and alongside the partner.
• Conduct regular customer health reviews in partnership with the reseller partner, establishing a shared view of product adoption, satisfaction, and expansion readiness.
• Own the renewal motion for your book: forecasting renewal outcomes accurately, engaging customers and partners ahead of renewal dates, and closing renewals on time and at or above contract value.
• Drive activation and adoption of Intuit Agent Studio as a retention and expansion lever — positioning AI capabilities as a reason to stay and expand, not just a feature.

• Work through assigned reseller partners as the primary channel for customer engagement at scale — equipping partners with the customer health data, expansion plays, and renewal tools they need to act on your behalf.
• Run regular portfolio reviews with each assigned partner: shared pipeline of expansion and renewal opportunities, customer health status, and agreed action plans.
• Hold partners accountable to their post-sale commitments: implementation quality, customer engagement cadence, and renewal execution.
• Surface partner performance patterns — which partners are most effective at driving retention and expansion, and which need additional enablement or support — to the Partner Development Manager and broader Commercial Partnerships leadership.

• Maintain accurate GRR and NRR forecasts across your full book of business, with clear visibility into renewal dates, expansion opportunities, and at-risk accounts.
• Report on book of business health to Partner Development Manager and the broader Commercial Partnerships leadership on a regular cadence.
• Track and surface patterns in churn drivers, downgrade reasons, and expansion blockers to inform product, pricing, and program decisions.

• Gross Revenue Retention (GRR) — primary retention quota. Measures the percentage of contracted revenue retained at renewal, excluding expansion.
• Net Revenue Retention (NRR) — primary expansion quota. Measures retained plus expansion revenue as a percentage of prior period contracted revenue.
• Renewal on-time rate: percentage of renewals closed on or before the renewal date.
• Expansion pipeline: volume and quality of upsell, cross-sell, and upgrade opportunities identified and progressed within the book.
• Implementation handoff quality: customer health score at go-live, as a measure of engagement during the implementation phase.

Qualifications

Required Qualifications

• 10+ years of experience in customer success, account management, or a post-sale revenue role within a SaaS or enterprise software company.
• Demonstrated track record of meeting or exceeding GRR and NRR targets across a named account or portfolio book of business.
• Experience managing customer relationships through and alongside channel partners or resellers — you understand how to influence customer outcomes when you are not the only party in the room.
• Strong commercial instincts: you are comfortable identifying expansion opportunities, building a business case with customers, and closing upsell and cross-sell deals.
• Excellent relationship management skills at multiple levels: executive sponsors, day-to-day product users, and partner account teams.
• Accurate forecasting discipline: you know your book, you flag risks early, and your forecast reflects reality.
• Proficiency with CRM tools (Salesforce preferred) and customer success platforms.

• Experience managing post-sale revenue in the mid-market ERP, accounting software, or financial management software space.
• Familiarity with Intuit's mid-market product lineup: QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, or competitive equivalents.
• Background that includes both customer success and sales experience — you are fluent in retention conversations and equally comfortable initiating and closing expansion deals.
• Experience working with implementation partners or services teams during the post-sale, pre-go-live phase of the customer journey.
• Familiarity with AI-powered software adoption and the ability to position Intuit Agent Studio as a retention and expansion driver in customer conversations.
• Bachelor's degree in Business, Finance, or a related field, or equivalent practical experience.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.