Patient Relations Manager Jobs
Patient Relations Manager jobs are open across hospitals, health systems, outpatient clinics, and long-term care facilities, from entry-level coordinator roles to senior director positions, with specializations in patient advocacy, complaint resolution, and experience improvement programs. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 44+ Patient Relations Manager jobs
Job Description
The Patient and Guest Services Representative provides consistent highly personalized services to patients and guests in accordance with Bon Secours guidelines, policies and procedures.
II. Essential Job Functions
Essential Functions:
- Welcome and greet all patients, families and visitors in a friendly professional manner.
- Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
- Identifies and reports visitors, guests and patient needs. Resolves customer issues or escalates to supervisor, as required.
- Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
- Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart.
- May be required to run off campus errands as needed.
- Maintains standards of customer service excellence.
- Maintains current information and materials regarding facilities, services and local restaurants and attractions.
- Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
- Be familiar and able to give information about every function of Harbour View Medical Center.
- Know the manager of each department so you can refer a concern when one is presented.
- Encourage and maintain patient confidentiality at all times.
- Provide office and supply support, as needed.
- Attend in-service educational meetings and relative staff meetings.
- Participate in projects and programs as requested or indicated.
III. Other Job Functions
1. Adheres to Bon Secours Health System rules, regulations, and polices.
2. Performs other duties as assigned. Assists and supports other departments when needed.
IV. Employment Qualifications
Education:
- High school diploma/GED equivalent required.
- Experience in hospital setting and understanding of hospital operations is preferred.
Experience:
- Less than 1 year of experience
Additional Requirements:
- Must possess and maintain a valid, active driver’s license
Skills:
- Knowledge of methods and benefits for providing customer service.
- Good verbal communication and non-verbal effective listening skills.
- Skilled in the use of computers and related software applications.
- Ability to establish and maintain effective working relationships.
- Ability to focus on crucial patient and guest details.
- Ability to diffuse anger, collect information and resolve complaints.
Range
- Minimum: $19.97
- Maximum: $29.96
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Job Description
The Patient and Guest Services Representative provides consistent highly personalized services to patients and guests in accordance with Bon Secours guidelines, policies and procedures.
II. Essential Job Functions
Essential Functions:
- Welcome and greet all patients, families and visitors in a friendly professional manner.
- Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
- Identifies and reports visitors, guests and patient needs. Resolves customer issues or escalates to supervisor, as required.
- Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
- Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart.
- May be required to run off campus errands as needed.
- Maintains standards of customer service excellence.
- Maintains current information and materials regarding facilities, services and local restaurants and attractions.
- Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
- Be familiar and able to give information about every function of Harbour View Medical Center.
- Know the manager of each department so you can refer a concern when one is presented.
- Encourage and maintain patient confidentiality at all times.
- Provide office and supply support, as needed.
- Attend in-service educational meetings and relative staff meetings.
- Participate in projects and programs as requested or indicated.
III. Other Job Functions
1. Adheres to Bon Secours Health System rules, regulations, and polices.
2. Performs other duties as assigned. Assists and supports other departments when needed.
IV. Employment Qualifications
Education:
- High school diploma/GED equivalent required.
- Experience in hospital setting and understanding of hospital operations is preferred.
Experience:
- Less than 1 year of experience
Additional Requirements:
- Must possess and maintain a valid, active driver’s license
Skills:
- Knowledge of methods and benefits for providing customer service.
- Good verbal communication and non-verbal effective listening skills.
- Skilled in the use of computers and related software applications.
- Ability to establish and maintain effective working relationships.
- Ability to focus on crucial patient and guest details.
- Ability to diffuse anger, collect information and resolve complaints.
Range
- Minimum: $19.97
- Maximum: $29.96
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Patient Relations Manager Jobs by Experience Level
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Find JobsPatient Relations Manager Job Market
Who's Hiring
- Gastro Health11
- El Rio Community Health Center5
- NIVA Health2
- CHRISTUS Health2
- NYU Langone Health2
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in patient relations manager jobs.
- Bachelor's degree in healthcare administration, communications, social work, or a related field
- Experience handling patient grievances and complaints in a healthcare setting
- Knowledge of CMS conditions of participation and Joint Commission standards
- Familiarity with HCAHPS and Press Ganey patient satisfaction survey methodologies
- Strong written and verbal communication skills for interacting with patients and clinical staff
- Ability to document cases accurately in electronic health record or case management systems
Tips for Your Patient Relations Manager Job Search
Tailor your resume to service recovery
Patient relations managers spend a significant portion of their time resolving complaints and de-escalating conflict. Highlight specific examples where you turned a dissatisfied patient or family into a resolved case, naming the process you used and the outcome you achieved.
Certify in patient experience before applying
Many hospital systems now screen for the Certified Patient Experience Professional credential from the Beryl Institute. Even if the posting doesn't require it, listing it signals you understand patient-centered care frameworks and separates your application from candidates with generic customer service backgrounds.
Apply early to roles that fit
Migrate Mate lists patient relations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your setting
Filter for roles that match the care setting you know best, whether that's acute care, ambulatory, behavioral health, or senior living. Hiring managers favor candidates who already understand their patient population's specific communication needs and regulatory environment.
Prepare a grievance process walkthrough for interviews
Interviewers at health systems routinely ask you to walk through how you'd handle a formal patient grievance under CMS conditions of participation. Rehearse a step-by-step answer that covers intake, investigation, response timelines, and documentation so you can answer without hesitation.
Negotiate by citing Press Ganey or HCAHPS impact
When discussing compensation, connect your past work to measurable patient satisfaction outcomes. Demonstrating that your complaint resolution or rounding programs moved HCAHPS scores gives you a concrete performance argument that most candidates in this role cannot make.
Patient Relations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most patient relations managers?
Gastro Health, El Rio Community Health Center, and NIVA Health are hiring the most patient relations managers right now, with openings concentrated in Florida, Arizona, and New York, based on current listings on Migrate Mate as of November 2026. Large health systems and academic medical centers tend to maintain the most consistent hiring volume for this role.
How many patient relations manager jobs are remote?
About 50% of patient relations manager openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site given its patient-facing nature. The sub-areas most likely to offer remote flexibility include administrative oversight, policy development, and cross-facility program coordination rather than direct patient interaction or complaint investigation work.
How do you become a patient relations manager?
Start with a bachelor's degree in healthcare administration, social work, communications, or a clinical field, then gain frontline experience in patient services, care coordination, or customer relations within a healthcare setting. Build your knowledge of CMS grievance regulations and HCAHPS methodology, and pursue the Certified Patient Experience Professional credential from the Beryl Institute to strengthen your candidacy for manager-level postings.
Can you get a patient relations manager job with little experience?
Yes, some health systems hire into associate or coordinator titles that feed into the manager role, particularly candidates with strong backgrounds in conflict resolution, social work, or frontline patient care. Demonstrating familiarity with formal grievance processes, even through coursework or volunteer work in healthcare settings, helps close the experience gap when applying to entry-level manager postings.
What does the patient relations manager interview process look like?
Most health systems run a phone or video screen focused on your background in patient complaints and service recovery, followed by a panel interview with HR, nursing leadership, and sometimes the patient experience director. Expect scenario-based questions about handling escalated grievances, working with clinical staff during investigations, and your familiarity with CMS and Joint Commission requirements. Some organizations also ask you to review a mock complaint case as a practical exercise.
Where can I find and apply to patient relations manager jobs?
You can find and apply to patient relations manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience level and care setting, then apply directly to each one that fits your background.
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Find roles that match your experience and apply in just a few clicks.
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