Patient Relations Representative Jobs
Patient Relations Representative jobs are open across hospitals, health systems, outpatient clinics, and long-term care facilities, from entry-level to senior and supervisory roles, with specializations in patient advocacy, complaint resolution, and care coordination. Find a role that fits below and apply directly.
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Showing 5 of 42+ Patient Relations Representative jobs
Job Description
The Patient and Guest Services Representative provides consistent highly personalized services to patients and guests in accordance with Bon Secours guidelines, policies and procedures.
II. Essential Job Functions
Essential Functions:
- Welcome and greet all patients, families and visitors in a friendly professional manner.
- Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
- Identifies and reports visitors, guests and patient needs. Resolves customer issues or escalates to supervisor, as required.
- Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
- Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart.
- May be required to run off campus errands as needed.
- Maintains standards of customer service excellence.
- Maintains current information and materials regarding facilities, services and local restaurants and attractions.
- Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
- Be familiar and able to give information about every function of Harbour View Medical Center.
- Know the manager of each department so you can refer a concern when one is presented.
- Encourage and maintain patient confidentiality at all times.
- Provide office and supply support, as needed.
- Attend in-service educational meetings and relative staff meetings.
- Participate in projects and programs as requested or indicated.
III. Other Job Functions
1. Adheres to Bon Secours Health System rules, regulations, and polices.
2. Performs other duties as assigned. Assists and supports other departments when needed.
IV. Employment Qualifications
Education:
- High school diploma/GED equivalent required.
- Experience in hospital setting and understanding of hospital operations is preferred.
Experience:
- Less than 1 year of experience
Additional Requirements:
- Must possess and maintain a valid, active driver’s license
Skills:
- Knowledge of methods and benefits for providing customer service.
- Good verbal communication and non-verbal effective listening skills.
- Skilled in the use of computers and related software applications.
- Ability to establish and maintain effective working relationships.
- Ability to focus on crucial patient and guest details.
- Ability to diffuse anger, collect information and resolve complaints.
Range
- Minimum: $19.97
- Maximum: $29.96
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Job Description
The Patient and Guest Services Representative provides consistent highly personalized services to patients and guests in accordance with Bon Secours guidelines, policies and procedures.
II. Essential Job Functions
Essential Functions:
- Welcome and greet all patients, families and visitors in a friendly professional manner.
- Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
- Identifies and reports visitors, guests and patient needs. Resolves customer issues or escalates to supervisor, as required.
- Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
- Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart.
- May be required to run off campus errands as needed.
- Maintains standards of customer service excellence.
- Maintains current information and materials regarding facilities, services and local restaurants and attractions.
- Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
- Be familiar and able to give information about every function of Harbour View Medical Center.
- Know the manager of each department so you can refer a concern when one is presented.
- Encourage and maintain patient confidentiality at all times.
- Provide office and supply support, as needed.
- Attend in-service educational meetings and relative staff meetings.
- Participate in projects and programs as requested or indicated.
III. Other Job Functions
1. Adheres to Bon Secours Health System rules, regulations, and polices.
2. Performs other duties as assigned. Assists and supports other departments when needed.
IV. Employment Qualifications
Education:
- High school diploma/GED equivalent required.
- Experience in hospital setting and understanding of hospital operations is preferred.
Experience:
- Less than 1 year of experience
Additional Requirements:
- Must possess and maintain a valid, active driver’s license
Skills:
- Knowledge of methods and benefits for providing customer service.
- Good verbal communication and non-verbal effective listening skills.
- Skilled in the use of computers and related software applications.
- Ability to establish and maintain effective working relationships.
- Ability to focus on crucial patient and guest details.
- Ability to diffuse anger, collect information and resolve complaints.
Range
- Minimum: $19.97
- Maximum: $29.96
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Patient Relations Representative Jobs by Experience Level
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Find JobsPatient Relations Representative Job Market
Who's Hiring
- Gastro Health11
- El Rio Community Health Center5
- NIVA Health2
- CHRISTUS Health2
- NYU Langone Health2
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in patient relations representative jobs.
- High school diploma or associate degree with one or more years of patient-facing healthcare experience
- Proficiency in electronic health records systems such as Epic or Cerner
- Knowledge of patient rights, grievance procedures, and CMS complaint resolution requirements
- Strong verbal and written communication skills for interacting with patients, families, and clinical staff
- Ability to de-escalate distressed patients or family members in high-pressure environments
- Bilingual fluency in English and Spanish preferred in markets with large Spanish-speaking patient populations
Tips for Your Patient Relations Representative Job Search
Tailor your resume to patient-facing metrics
Highlight outcomes like grievance resolution rates, patient satisfaction scores, or volume of cases handled per week. Hiring managers in this role scan for evidence you've turned complaints into resolved cases, not just that you worked a front desk.
Get your CPXP credential before applying
The Certified Patient Experience Professional credential signals you understand patient advocacy beyond basic customer service. Many hospital system postings list it as preferred, and holding it puts your application ahead of candidates who rely solely on years of experience.
Apply early to roles that fit
Migrate Mate lists patient relations representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name Joint Commission compliance
Facilities accredited by the Joint Commission have formal grievance processes you'll be expected to manage. When a posting mentions compliance or accreditation, emphasize in your cover letter that you understand patient rights timelines and documentation requirements.
Prepare for scenario-based interview questions
Interviewers for this role almost always present a difficult patient or family member scenario. Practice walking through de-escalation steps, how you'd document the interaction, and when you'd escalate to clinical leadership, using real examples from your work history.
Negotiate for access to EHR training if switching systems
If the new employer uses a different electronic health records platform than your current one, ask during the offer stage whether paid training is included before your start date. Proficiency gaps in Epic or Cerner can slow your first 90 days significantly.
Patient Relations Representative Jobs: Frequently Asked Questions
Which companies are hiring the most patient relations representatives?
The companies hiring the most patient relations representatives right now include Gastro Health, El Rio Community Health Center, and NIVA Health, with the largest share of openings in Florida, Arizona, and Maryland, based on current listings on Migrate Mate as of November 2026. Large health systems and regional hospital networks tend to maintain the most consistent demand for this role.
How many patient relations representative jobs are remote?
About 44% of patient relations representative openings are fully remote or hybrid as of November 2026, reflecting the in-person nature of most patient advocacy work. Remote opportunities are more common in roles focused on telephone-based complaint intake, insurance navigation assistance, or post-discharge follow-up rather than bedside or lobby-based patient liaison work.
How do you become a patient relations representative?
Start by gaining direct experience in a patient-facing healthcare setting, such as a medical receptionist, patient services, or care coordination role. Build familiarity with electronic health records systems and learn the basics of patient rights and grievance procedures under federal and state regulations. Earning a Certified Patient Experience Professional credential strengthens your candidacy for hospital system roles. Apply to entry-level patient relations or patient advocate positions to build your case history.
Can you get a patient relations representative job with little experience?
Yes, many entry-level patient relations representative roles require only a high school diploma and some customer service or healthcare support experience. Emphasize any background handling complaints, supporting vulnerable populations, or working in a clinical environment. Front desk, medical assistant, or social services experience translates well. Smaller outpatient clinics and community health centers tend to be more flexible on experience requirements than large academic medical centers.
What does the patient relations representative interview process look like?
Most employers start with a phone screen focused on your background in healthcare and customer-facing roles. A panel or in-person interview follows, typically involving scenario-based questions where you walk through how you'd handle an angry patient, a complaint requiring escalation, or a documentation situation. Some hospital systems include a skills assessment on their patient rights policy or grievance timelines. Final rounds may involve meeting the department manager or a clinical director.
Where can I find and apply to patient relations representative jobs?
You can find and apply to patient relations representative jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and location, then apply directly to each listing. New openings are added regularly, so checking back frequently gives you the best chance of catching roles before they fill.
See All 42 Patient Relations Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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