Patient Service Representative Jobs
Patient Service Representative jobs are open across healthcare systems, medical groups, dental offices, and specialty clinics, at every level from entry-level to senior, with specializations in scheduling, billing support, and patient intake. Find a role that fits from the openings below and apply directly.
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Showing 5 of 1,151+ Patient Service Representative jobs
Department:
70000 WFBMG University Group Practice: WFBMC Main - Administration: Ambulatory Services
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Mon-Fri 6:45am-3:45pm
Pay Range:
$21.85 - $32.80
EDUCATION/EXPERIENCE:
- High school diploma or equivalent and three years of experience working in a role within a customer service, fast paced environment with high volume of either calls or in-person requests; or an equivalent combination of education and experience
REPORTS TO:
- Supervisor, Clinic Registration
LICENSURE, CERTIFICATION, and/or REGISTRATION:
- N/A
ESSENTIAL FUNCTIONS:
- Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems. Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures.
- Verify insurance coverage and obtains authorization for all services requiring pre-certification.
- Process internal and out-going referrals, as needed, per department procedures.
- Perform clerical functions as needed, including answering phones, taking messages, chart processing, faxing and scanning.
- Collect and process upfront deposits or set-up payment arrangements, as required.
- Screen patient for Medicaid, Affordable Care Act or hospital sponsored financial program and provides appropriate documentation and referral.
- Assist other team members where necessary.
- Adhere to department policies and procedures related to verification of eligibility, benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties.
- Complete assigned registration functions within multi-specialty clinic and/or emergency department, which may include claim edit work queues, pre-certifications and authorizations.
- The Patient Services Representative III is expected to sequence multiple physician visits and complete registration activities within multiple registration platforms.
- Assists team with escalated issues, trains other team members as needed and is a subject matter expert.
- Participate in departmental performance improvement initiatives.
- Other duties as assigned or requested by Supervisor or Manager, such as acting as back up in other departments.
- Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served.
SKILLS & QUALIFICATIONS:
- EPIC Cadence experience preferred.
- Expert knowledge of patient access services and the overall effect on the revenue cycle.
- A thorough understanding of commercial and government insurance plans, payer networks, government resources and medical terminology.
- Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served.
- Demonstrated proficiency in communicating effectively with a customer and simplifying complex information.
- Demonstrated ability of critical thinking skills and adhering to compliance protocols.
- Demonstrated ability to handle escalated issues, train/mentor other team members and viewed as a subject matter expert.
- Ability to navigate Internet Explorer and Microsoft Office Suite of applications.
- Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics.
- Demonstrated ability to meet or exceed performance metrics.
- Ability to handle sensitive information and maintain HIPAA compliance.
WORK ENVIRONMENT:
- Clean, indoor environment
- Minimal travel to clinic locations where assistance is needed
Physical Requirements:
Amount of time spent performing the following activities:
0%35%65%100%N/AActivity
X Standing
X Walking
X Sitting
X Bending
X Reaching with arms
X Finger and hand dexterity
X Talking
X Hearing
X Seeing
Lifting, carrying, pushing and or pulling:
X 20 lbs. maximum
X 50 lbs. maximum
X 100 lbs. maximum
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
The Patient Services Representative III facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a patient's scheduled appointment. This includes obtaining all necessary demographic and financial information to ensure that the most accurate patient data is obtained and populated into the patient record. This role is also responsible for creating a positive patient experience and representing Advocate Health Wake Forest Baptist and partner organizations in a professional manner.
Department:
70000 WFBMG University Group Practice: WFBMC Main - Administration: Ambulatory Services
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Mon-Fri 6:45am-3:45pm
Pay Range:
$21.85 - $32.80
EDUCATION/EXPERIENCE:
- High school diploma or equivalent and three years of experience working in a role within a customer service, fast paced environment with high volume of either calls or in-person requests; or an equivalent combination of education and experience
REPORTS TO:
- Supervisor, Clinic Registration
LICENSURE, CERTIFICATION, and/or REGISTRATION:
- N/A
ESSENTIAL FUNCTIONS:
- Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems. Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures.
- Verify insurance coverage and obtains authorization for all services requiring pre-certification.
- Process internal and out-going referrals, as needed, per department procedures.
- Perform clerical functions as needed, including answering phones, taking messages, chart processing, faxing and scanning.
- Collect and process upfront deposits or set-up payment arrangements, as required.
- Screen patient for Medicaid, Affordable Care Act or hospital sponsored financial program and provides appropriate documentation and referral.
- Assist other team members where necessary.
- Adhere to department policies and procedures related to verification of eligibility, benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties.
- Complete assigned registration functions within multi-specialty clinic and/or emergency department, which may include claim edit work queues, pre-certifications and authorizations.
- The Patient Services Representative III is expected to sequence multiple physician visits and complete registration activities within multiple registration platforms.
- Assists team with escalated issues, trains other team members as needed and is a subject matter expert.
- Participate in departmental performance improvement initiatives.
- Other duties as assigned or requested by Supervisor or Manager, such as acting as back up in other departments.
- Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served.
SKILLS & QUALIFICATIONS:
- EPIC Cadence experience preferred.
- Expert knowledge of patient access services and the overall effect on the revenue cycle.
- A thorough understanding of commercial and government insurance plans, payer networks, government resources and medical terminology.
- Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served.
- Demonstrated proficiency in communicating effectively with a customer and simplifying complex information.
- Demonstrated ability of critical thinking skills and adhering to compliance protocols.
- Demonstrated ability to handle escalated issues, train/mentor other team members and viewed as a subject matter expert.
- Ability to navigate Internet Explorer and Microsoft Office Suite of applications.
- Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics.
- Demonstrated ability to meet or exceed performance metrics.
- Ability to handle sensitive information and maintain HIPAA compliance.
WORK ENVIRONMENT:
- Clean, indoor environment
- Minimal travel to clinic locations where assistance is needed
Physical Requirements:
Amount of time spent performing the following activities:
0%35%65%100%N/AActivity
X Standing
X Walking
X Sitting
X Bending
X Reaching with arms
X Finger and hand dexterity
X Talking
X Hearing
X Seeing
Lifting, carrying, pushing and or pulling:
X 20 lbs. maximum
X 50 lbs. maximum
X 100 lbs. maximum
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
The Patient Services Representative III facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a patient's scheduled appointment. This includes obtaining all necessary demographic and financial information to ensure that the most accurate patient data is obtained and populated into the patient record. This role is also responsible for creating a positive patient experience and representing Advocate Health Wake Forest Baptist and partner organizations in a professional manner.
See All 1,151+ Patient Service Representative Jobs
Jump back to the full list of openings and apply to any patient service representative role that fits.
Find JobsPatient Service Representative Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Amazon79
- CHRISTUS Health51
- R1 RCM51
- University of Miami48
- Banner Health47
Top Industries Hiring
- Healthcare & Medical Services790
- Education122
- Technology & Software61
- Consulting & Professional Services27
- Science & Research14
What Employers Look For
The qualifications that appear most often in patient service representative jobs.
- High school diploma or GED with at least one year of patient-facing or medical office experience
- Proficiency in electronic health record systems such as Epic, Cerner, or Athenahealth
- Strong knowledge of insurance verification, co-pay collection, and prior authorization processes
- Accurate medical terminology and ability to document patient information with minimal errors
- Demonstrated ability to manage high call volumes and in-person check-in queues simultaneously
- Bilingual language skills, particularly Spanish, preferred in many outpatient and community health settings
Tips for Your Patient Service Representative Job Search
Tailor your resume for each setting
Highlight different skills depending on whether you're applying to a hospital, private practice, or outpatient clinic. A hospital role values high call volume and multi-system experience, while a specialty office wants familiarity with condition-specific intake workflows and insurance pre-authorization.
List every EHR system you've used
Employers filter candidates by the electronic health record platform they use. Name every system you've worked in, including Epic, Cerner, Athenahealth, or Meditech, and note the specific modules you handled, such as scheduling, registration, or referrals.
Apply early to roles that fit
Migrate Mate lists patient service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by patient population served
Pediatric, geriatric, behavioral health, and urgent care settings each require a different communication approach. Targeting roles where your prior patient interaction experience matches the population shortens the hiring timeline and strengthens your application narrative.
Prepare for scenario-based interview questions
Interviewers in this role almost always ask how you've handled a difficult patient, a scheduling conflict, or an insurance denial. Prepare two or three specific examples using real outcomes, not hypothetical answers, since vague responses are the most common reason candidates get passed over.
Negotiate start date, not just offer terms
Many patient service representative roles need to be filled quickly to cover scheduling gaps. If an offer comes in lower than expected, negotiating a faster start date in exchange for a slightly higher base rate is often more effective than a standard counteroffer alone.
Patient Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most patient service representatives?
The companies hiring the most patient service representatives right now include Amazon, CHRISTUS Health, and R1 RCM, with the largest share of openings in Texas, Pennsylvania, and Florida, based on current listings on Migrate Mate as of June 2026. Large health systems and multispecialty groups consistently post the highest volume of openings year-round.
How many patient service representative jobs are remote?
About 3% of patient service representative openings are fully remote or hybrid as of June 2026, with most on-site roles tied to check-in, imaging, or procedure-based departments. Sub-areas most likely to be remote include phone triage scheduling, insurance verification, and referral coordination, where no in-person patient interaction is required.
How do you become a patient service representative?
Most employers require a high school diploma and at least some experience in a customer-facing or administrative role. Getting familiar with a major EHR platform, even through a free training program, gives you a concrete advantage. Earning a medical administrative assistant certificate from a community college or vocational program strengthens your application further. From there, entry-level roles at urgent care centers or large health systems are the most accessible starting points.
Can you get hired as a patient service representative with no experience?
Yes, many employers hire candidates with no direct medical office experience if you can show strong customer service skills, attention to detail, and comfort with technology. Retail, hospitality, and call center backgrounds transfer well because they demonstrate front-line communication and conflict resolution. Mentioning any exposure to HIPAA training, medical terminology courses, or patient-facing volunteer work closes the experience gap meaningfully.
What does the patient service representative interview process look like?
Most hiring processes include a phone screen with HR, followed by an in-person or video interview with an office manager or clinic supervisor. You'll typically face behavioral questions about handling frustrated patients, insurance disputes, and scheduling errors. Some employers add a short role-play exercise where you check in a mock patient or respond to a billing complaint. References are usually checked before an offer is extended.
Where can I find and apply to patient service representative jobs?
You can find and apply to patient service representative jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles to find ones that match your experience, preferred setting, and location, then apply directly to each listing that fits.
See All 1,151+ Patient Service Representative Jobs
Jump back to the full list of openings and apply to any patient service representative role that fits.
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