Patient Service Representative Jobs
Patient service representative jobs are open across healthcare systems, hospitals, specialty clinics, and medical groups, from entry-level to senior and lead roles, with specializations in scheduling, insurance verification, and patient intake coordination. Scan the live roles below and apply to whichever ones fit.
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GENERAL SUMMARY
The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
- Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
- Actively participates in problem solving and identifying improvement opportunities.
- Welcomes and greets all patients and visitors, in person or over the phone.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and all other patient information into patient chart.
- Generates batch transmittal reports for each day.
- Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Ensures proper hand off of responsibilities once their task is completed.
- Meets established attendance criteria and starts work promptly.
- Punctual and dependent for assigned/confirmed shifts.
- Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
- Consistently demonstrates good use of time and resources.
- Ensuring that all medical records are accurate and complete.
- Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
- Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
- N/A
KNOWLEDGE | SKILLS | ABILITIES
- Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
- Ability to answer multiple incoming telephone calls.
- Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work independently and manage multiple deadlines.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records and perform mathematical tasks.
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills.
- Proficient interpersonal relations skills.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
- Ability to navigate online health insurance portals to verify benefits.
- Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
- Complies with HR confidentiality standards.
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
GENERAL SUMMARY
The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
- Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
- Actively participates in problem solving and identifying improvement opportunities.
- Welcomes and greets all patients and visitors, in person or over the phone.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and all other patient information into patient chart.
- Generates batch transmittal reports for each day.
- Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Ensures proper hand off of responsibilities once their task is completed.
- Meets established attendance criteria and starts work promptly.
- Punctual and dependent for assigned/confirmed shifts.
- Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
- Consistently demonstrates good use of time and resources.
- Ensuring that all medical records are accurate and complete.
- Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
- Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
- N/A
KNOWLEDGE | SKILLS | ABILITIES
- Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
- Ability to answer multiple incoming telephone calls.
- Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work independently and manage multiple deadlines.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records and perform mathematical tasks.
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills.
- Proficient interpersonal relations skills.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
- Ability to navigate online health insurance portals to verify benefits.
- Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
- Complies with HR confidentiality standards.
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
Patient Service Representative Jobs by Experience Level
Top Cities Hiring Patient Service Representatives
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Find JobsPatient Service Representative Job Market
Who's Hiring
- R1 RCM73
- Summit Health42
- Forefront Dermatology38
- RadNet32
- Advocate Aurora Health29
Top Industries Hiring
- Healthcare & Medical Services15
- Education3
- Technology & Software3
What Employers Look For
The qualifications that appear most often in patient service representative jobs.
- High school diploma or GED with demonstrated experience in a medical or customer-facing setting
- Proficiency with electronic health record systems such as Epic or Cerner
- Knowledge of medical insurance verification, prior authorization, and copay collection
- Strong communication skills for patient check-in, appointment scheduling, and phone triage
- Familiarity with HIPAA regulations and patient confidentiality requirements
- Ability to manage high patient volume with accuracy in data entry and registration workflows
Tips for Your Patient Service Representative Job Search
Tailor your resume to EHR systems
List every electronic health record platform you've used by name, whether Epic, Cerner, or others. Hiring managers in healthcare scan for these immediately, and leaving them buried in a generic skills section means your application gets passed over before anyone reads further.
Highlight HIPAA compliance experience explicitly
Don't just say you handled patient data. State that you followed HIPAA protocols, handled protected health information, and maintained confidentiality. Employers in clinical settings treat this as a baseline requirement, and vague phrasing signals you may not understand the compliance stakes.
Target openings by patient population served
Filter your search by the population type, such as pediatric, behavioral health, or oncology. Each setting has different check-in workflows and insurance nuances, and matching your background to a specific patient population makes your application far more relevant to the hiring team.
Apply early to roles that fit
Migrate Mate lists patient service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers routinely ask how you'd handle an upset patient, a billing dispute, or a scheduling conflict. Prepare two or three brief real examples from past work, volunteer, or customer-facing experience that demonstrate de-escalation, accuracy under pressure, and clear communication with frustrated patients or families.
Negotiate shift differentials, not just base pay
Patient service representative roles often include evening, weekend, or holiday shifts. When you reach the offer stage, ask specifically about shift differential rates and whether weekend or overnight coverage comes with additional compensation, since these can meaningfully affect your total earnings without being listed in the job posting.
Patient Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most patient service representatives?
R1 RCM, Summit Health, and Forefront Dermatology are hiring the most patient service representatives right now, with openings concentrated in Missouri, New York, and California, based on current listings on Migrate Mate as of November 2026. Large health systems and multispecialty clinic networks tend to post the highest volume of openings consistently.
How many patient service representative jobs are remote?
About 12% of patient service representative openings are fully remote or hybrid as of November 2026, though the majority of roles still require in-person presence for patient-facing duties. Remote opportunities are most common in insurance verification, prior authorization follow-up, and appointment scheduling roles that don't require physical check-in workflows.
How do you become a patient service representative?
Most employers require a high school diploma and prior experience in a customer-facing or administrative role. You should become familiar with electronic health record systems, learn basic medical terminology, and understand how insurance verification works. Many candidates start in general administrative or reception roles in a clinical setting and move into patient services from there.
Can you get hired as a patient service representative with little experience?
Yes, entry-level patient service representative positions are regularly available, particularly at large hospital systems and urgent care groups that hire in volume. Emphasize any customer service, retail, or reception experience on your resume, demonstrate comfort with computer-based systems, and highlight your ability to stay accurate and calm in fast-paced environments to compete effectively without a clinical background.
What does the patient service representative interview process look like?
The process typically starts with a phone screen from a recruiter or HR coordinator, followed by one or two in-person or video interviews with the practice manager or department supervisor. You can expect scenario-based questions about handling difficult patients, scheduling conflicts, and insurance issues. Some employers also include a short data entry or computer skills assessment before extending an offer.
Where can I find and apply to patient service representative jobs?
You can find and apply to patient service representative jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the available roles, find the ones that match your experience and preferred location or setting, and apply directly to each listing that fits.
See All 1,148+ Patient Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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