Patient Service Representative Jobs
Patient service representative jobs are open across healthcare systems, hospitals, specialty clinics, and medical groups, from entry-level to senior and lead roles, with specializations in scheduling, insurance verification, and patient intake coordination. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 1,202+ Patient Service Representative jobs
Employment Type: Full time
Shift: Day Shift
Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Meridian Health Plaza! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
POSITION DETAILS:
This Full-Time position will have a schedule of 5, 8hr shifts Monday - Friday. The hours will be 8:00AM - 5:00PM (or similar). This position will support the team of 15 Family Medicine providers (and more to come!). This clinic is located at 3025 W Cherry Lane, Meridian Idaho.
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent preferred.
- Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
- Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
- Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
- Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations.
- Maintains operations by following policies and procedures and reports needed changes.
ADDITIONAL DUTIES:
- Acknowledges and greets patients immediately, providing a positive customer service experience.
- Registers patients for appointments and completes paperwork.
- Verifies and updates existing patient and insurance information.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival.
- Informs patients immediately of delays, explains why, and the anticipated wait time.
- Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
- Maintain knowledge of different payer practices and deductibles.
- Assist patients with all aspects of Financial Assistance Paperwork.
- Control credit extended to patients via a payment plan.
- Maintain business office inventory and equipment and order supplies.
- Maintain a neat work area including the reception area.
- Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service.
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type: Full time
Shift: Day Shift
Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Meridian Health Plaza! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
POSITION DETAILS:
This Full-Time position will have a schedule of 5, 8hr shifts Monday - Friday. The hours will be 8:00AM - 5:00PM (or similar). This position will support the team of 15 Family Medicine providers (and more to come!). This clinic is located at 3025 W Cherry Lane, Meridian Idaho.
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent preferred.
- Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
- Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
- Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
- Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations.
- Maintains operations by following policies and procedures and reports needed changes.
ADDITIONAL DUTIES:
- Acknowledges and greets patients immediately, providing a positive customer service experience.
- Registers patients for appointments and completes paperwork.
- Verifies and updates existing patient and insurance information.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival.
- Informs patients immediately of delays, explains why, and the anticipated wait time.
- Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
- Maintain knowledge of different payer practices and deductibles.
- Assist patients with all aspects of Financial Assistance Paperwork.
- Control credit extended to patients via a payment plan.
- Maintain business office inventory and equipment and order supplies.
- Maintain a neat work area including the reception area.
- Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service.
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Patient Service Representative Jobs by Experience Level
Top Cities Hiring Patient Service Representatives
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Find JobsPatient Service Representative Job Market
Who's Hiring
- R1 RCM101
- Advocate Aurora Health53
- Summit Health38
- MaineHealth32
- Forefront Dermatology28
Top Industries Hiring
- Healthcare & Medical Services19
- Technology & Software5
- Education2
What Employers Look For
The qualifications that appear most often in patient service representative jobs.
- High school diploma or GED with demonstrated experience in a medical or customer-facing setting
- Proficiency with electronic health record systems such as Epic or Cerner
- Knowledge of medical insurance verification, prior authorization, and copay collection
- Strong communication skills for patient check-in, appointment scheduling, and phone triage
- Familiarity with HIPAA regulations and patient confidentiality requirements
- Ability to manage high patient volume with accuracy in data entry and registration workflows
Tips for Your Patient Service Representative Job Search
Tailor your resume to EHR systems
List every electronic health record platform you've used by name, whether Epic, Cerner, or others. Hiring managers in healthcare scan for these immediately, and leaving them buried in a generic skills section means your application gets passed over before anyone reads further.
Highlight HIPAA compliance experience explicitly
Don't just say you handled patient data. State that you followed HIPAA protocols, handled protected health information, and maintained confidentiality. Employers in clinical settings treat this as a baseline requirement, and vague phrasing signals you may not understand the compliance stakes.
Target openings by patient population served
Filter your search by the population type, such as pediatric, behavioral health, or oncology. Each setting has different check-in workflows and insurance nuances, and matching your background to a specific patient population makes your application far more relevant to the hiring team.
Apply early to roles that fit
Migrate Mate lists patient service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers routinely ask how you'd handle an upset patient, a billing dispute, or a scheduling conflict. Prepare two or three brief real examples from past work, volunteer, or customer-facing experience that demonstrate de-escalation, accuracy under pressure, and clear communication with frustrated patients or families.
Negotiate shift differentials, not just base pay
Patient service representative roles often include evening, weekend, or holiday shifts. When you reach the offer stage, ask specifically about shift differential rates and whether weekend or overnight coverage comes with additional compensation, since these can meaningfully affect your total earnings without being listed in the job posting.
Patient Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most patient service representatives?
R1 RCM, Advocate Aurora Health, and Summit Health are hiring the most patient service representatives right now, with openings concentrated in Texas, Illinois, and Missouri, based on current listings on Migrate Mate as of September 2026. Large health systems and multispecialty clinic networks tend to post the highest volume of openings consistently.
How many patient service representative jobs are remote?
About 29% of patient service representative openings are fully remote or hybrid as of September 2026, though the majority of roles still require in-person presence for patient-facing duties. Remote opportunities are most common in insurance verification, prior authorization follow-up, and appointment scheduling roles that don't require physical check-in workflows.
How do you become a patient service representative?
Most employers require a high school diploma and prior experience in a customer-facing or administrative role. You should become familiar with electronic health record systems, learn basic medical terminology, and understand how insurance verification works. Many candidates start in general administrative or reception roles in a clinical setting and move into patient services from there.
Can you get hired as a patient service representative with little experience?
Yes, entry-level patient service representative positions are regularly available, particularly at large hospital systems and urgent care groups that hire in volume. Emphasize any customer service, retail, or reception experience on your resume, demonstrate comfort with computer-based systems, and highlight your ability to stay accurate and calm in fast-paced environments to compete effectively without a clinical background.
What does the patient service representative interview process look like?
The process typically starts with a phone screen from a recruiter or HR coordinator, followed by one or two in-person or video interviews with the practice manager or department supervisor. You can expect scenario-based questions about handling difficult patients, scheduling conflicts, and insurance issues. Some employers also include a short data entry or computer skills assessment before extending an offer.
Where can I find and apply to patient service representative jobs?
You can find and apply to patient service representative jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the available roles, find the ones that match your experience and preferred location or setting, and apply directly to each listing that fits.
See All 1,202+ Patient Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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