Remote Patient Service Representative Jobs
Remote patient service representative jobs are open across the U.S. in healthcare, insurance, and medical billing, with positions ranging from entry-level scheduling and intake roles to senior patient coordination and accounts roles on distributed teams. Employers hiring remotely right now include Optum, Cognizant, and RelateCare. Find a role that fits below and apply directly.
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Location: Remote – US
Schedule: M-F 8am- 4:30pm EST - one day/week 11:30 am -8pm EST
As a Patient Customer Service Representative - Collections, you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the customer service team and work collaboratively with stakeholders and teams.
In this role, you will:
- Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
- Understand and utilize HIPAA and TCPA guidelines during each call.
- Ensure all required statements have been sent for accounts handled and request statements as necessary.
- Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
- Assist in making outbound calls when required.
- Perform other activities and responsibilities as assigned.
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
High school diploma
Minimum one year’s experience in collections/self-pay in healthcare: working with patients
- Minimum one year’s experience in customer service in healthcare
These will help you stand out
- Minimum one year’s experience in Cerner
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation: Applications will be accepted until November 5th, 2026.
The annual salary for this position is between $16.00 - $19.00 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
CogWW901
About the role
Location: Remote – US
Schedule: M-F 8am- 4:30pm EST - one day/week 11:30 am -8pm EST
As a Patient Customer Service Representative - Collections, you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the customer service team and work collaboratively with stakeholders and teams.
In this role, you will:
- Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
- Understand and utilize HIPAA and TCPA guidelines during each call.
- Ensure all required statements have been sent for accounts handled and request statements as necessary.
- Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
- Assist in making outbound calls when required.
- Perform other activities and responsibilities as assigned.
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
High school diploma
Minimum one year’s experience in collections/self-pay in healthcare: working with patients
- Minimum one year’s experience in customer service in healthcare
These will help you stand out
- Minimum one year’s experience in Cerner
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation: Applications will be accepted until November 5th, 2026.
The annual salary for this position is between $16.00 - $19.00 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
CogWW901
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Find JobsRemote Patient Service Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote patient service representative jobs.
- High school diploma or GED with demonstrated experience in a medical or customer-facing setting
- Proficiency with electronic health record systems such as Epic or Cerner
- Knowledge of medical insurance verification, prior authorization, and copay collection
- Strong communication skills for patient check-in, appointment scheduling, and phone triage
- Familiarity with HIPAA regulations and patient confidentiality requirements
- Ability to manage high patient volume with accuracy in data entry and registration workflows
Tips for Your Remote Patient Service Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote patient service representative openings from across the U.S. in one place, so you can find roles that match your background and apply directly without hunting across multiple sources.
Show async communication skills upfront
Remote patient service roles rely heavily on secure messaging, email, and EHR-based ticketing rather than in-person interaction. Mention specific tools you have used, such as athenahealth, Epic MyChart messaging, or Zendesk, in your application materials to signal you can work without real-time supervision.
Highlight HIPAA-compliant remote work experience
Remote patient service employers want to know you understand how to handle protected health information outside a clinical setting. Reference any training, certifications, or prior remote roles where you worked within HIPAA guidelines, including your home office setup if relevant.
Prepare for remote interview scenarios
Expect situational questions about handling an upset patient over chat or resolving a billing discrepancy without a supervisor nearby. Practice concise, written-style answers out loud, since remote interviewers often assess how you would communicate in async formats as much as how you speak.
Remote Patient Service Representative Jobs: Frequently Asked Questions
How do I get a remote patient service representative job?
Target companies that have built distributed healthcare support teams, such as telehealth platforms, health insurance carriers, and multi-state hospital networks with centralized billing operations. Remote employers screen heavily for written communication, self-direction, and comfort with electronic health record systems. Candidates who can demonstrate experience handling patient inquiries through ticketing systems or secure messaging, and who show familiarity with HIPAA-compliant remote work practices, stand out most.
Which companies hire remote patient service representatives?
Companies hiring remote patient service representatives right now include Optum, Cognizant, and RelateCare, based on current remote listings on Migrate Mate as of November 2026. These tend to be telehealth companies, large health systems with centralized contact centers, and health insurance organizations that staff patient-facing support teams across distributed locations.
Can you get a remote patient service representative job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to handle patient interactions and navigate systems independently from day one. Telehealth startups and insurance companies with structured remote onboarding programs are the most likely to hire candidates without direct experience. Showing comfort with customer service software, strong written communication, and any healthcare exposure, such as a medical terminology course or volunteer work, opens doors.
Do you need a degree for remote patient service representative jobs?
Not always. Most remote employers in this role prioritize demonstrated patient-facing or customer service experience, familiarity with scheduling or billing software, and clear written communication over a formal degree. A high school diploma or equivalent is the typical baseline requirement, and candidates who can show real results handling patient inquiries, processing referrals, or managing accounts often move forward without a four-year degree.
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