Remote Patient Service Representative Jobs
Remote patient service representative jobs are open across the U.S. in healthcare, insurance, and medical billing, with positions ranging from entry-level scheduling and intake roles to senior patient coordination and accounts roles on distributed teams. Employers hiring remotely right now include Optum, United Collection Bureau, and RelateCare. Find a role that fits below and apply directly.
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Showing 5 of 16+ Remote Patient Service Representative jobs
Department Name:
Patient Balance MgmtWork Shift:
DayJob Category:
Revenue CycleA rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.
Join our Patient Balance Management Team at Banner Health! In this role you will be answering patient phone calls regarding billing questions and completing administrative tasks. We are looking for someone with knowledge in patient financial services, collections, and insurance.
This is a remote position working part-time; 20 hours per week.
Shift: Monday - Friday 1:30PM - 5:30PM MST
**Will be working in Arizona Standard Time Hours**
We’re certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care. Apply today!
This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.
CORE FUNCTIONS
1. Responds to incoming calls to provide assistance and excellent customer service to patients, patient families, providers, and other internal and external customers to resolve billing, payment and accounting issues
2. Responsible to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing and PCI compliance.
3. As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
4. Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
5. As assigned, works with walk-in patient’s with accounts and processing payments.
6. Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
7. Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.
8. Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge of insurance plans with deductibles and co-insurances.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Bi-lingual a plus.
Additional related education and/or experience preferred.
Estimated Pay Range:
$17.67 - $26.50 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Department Name:
Patient Balance MgmtWork Shift:
DayJob Category:
Revenue CycleA rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.
Join our Patient Balance Management Team at Banner Health! In this role you will be answering patient phone calls regarding billing questions and completing administrative tasks. We are looking for someone with knowledge in patient financial services, collections, and insurance.
This is a remote position working part-time; 20 hours per week.
Shift: Monday - Friday 1:30PM - 5:30PM MST
**Will be working in Arizona Standard Time Hours**
We’re certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care. Apply today!
This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.
CORE FUNCTIONS
1. Responds to incoming calls to provide assistance and excellent customer service to patients, patient families, providers, and other internal and external customers to resolve billing, payment and accounting issues
2. Responsible to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing and PCI compliance.
3. As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
4. Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
5. As assigned, works with walk-in patient’s with accounts and processing payments.
6. Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
7. Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.
8. Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge of insurance plans with deductibles and co-insurances.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Bi-lingual a plus.
Additional related education and/or experience preferred.
Estimated Pay Range:
$17.67 - $26.50 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See All 16 Remote Patient Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Patient Service Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote patient service representative jobs.
- High school diploma or GED with demonstrated experience in a medical or customer-facing setting
- Proficiency with electronic health record systems such as Epic or Cerner
- Knowledge of medical insurance verification, prior authorization, and copay collection
- Strong communication skills for patient check-in, appointment scheduling, and phone triage
- Familiarity with HIPAA regulations and patient confidentiality requirements
- Ability to manage high patient volume with accuracy in data entry and registration workflows
Tips for Your Remote Patient Service Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote patient service representative openings from across the U.S. in one place, so you can find roles that match your background and apply directly without hunting across multiple sources.
Show async communication skills upfront
Remote patient service roles rely heavily on secure messaging, email, and EHR-based ticketing rather than in-person interaction. Mention specific tools you have used, such as athenahealth, Epic MyChart messaging, or Zendesk, in your application materials to signal you can work without real-time supervision.
Highlight HIPAA-compliant remote work experience
Remote patient service employers want to know you understand how to handle protected health information outside a clinical setting. Reference any training, certifications, or prior remote roles where you worked within HIPAA guidelines, including your home office setup if relevant.
Prepare for remote interview scenarios
Expect situational questions about handling an upset patient over chat or resolving a billing discrepancy without a supervisor nearby. Practice concise, written-style answers out loud, since remote interviewers often assess how you would communicate in async formats as much as how you speak.
Remote Patient Service Representative Jobs: Frequently Asked Questions
How do I get a remote patient service representative job?
Target companies that have built distributed healthcare support teams, such as telehealth platforms, health insurance carriers, and multi-state hospital networks with centralized billing operations. Remote employers screen heavily for written communication, self-direction, and comfort with electronic health record systems. Candidates who can demonstrate experience handling patient inquiries through ticketing systems or secure messaging, and who show familiarity with HIPAA-compliant remote work practices, stand out most.
Which companies hire remote patient service representatives?
Companies hiring remote patient service representatives right now include Optum, United Collection Bureau, and RelateCare, based on current remote listings on Migrate Mate as of September 2026. These tend to be telehealth companies, large health systems with centralized contact centers, and health insurance organizations that staff patient-facing support teams across distributed locations.
Can you get a remote patient service representative job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to handle patient interactions and navigate systems independently from day one. Telehealth startups and insurance companies with structured remote onboarding programs are the most likely to hire candidates without direct experience. Showing comfort with customer service software, strong written communication, and any healthcare exposure, such as a medical terminology course or volunteer work, opens doors.
Do you need a degree for remote patient service representative jobs?
Not always. Most remote employers in this role prioritize demonstrated patient-facing or customer service experience, familiarity with scheduling or billing software, and clear written communication over a formal degree. A high school diploma or equivalent is the typical baseline requirement, and candidates who can show real results handling patient inquiries, processing referrals, or managing accounts often move forward without a four-year degree.
See All 16 Remote Patient Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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