Patient Service Representative Jobs in New Mexico
Patient Service Representative jobs in New Mexico are open across Santa Fe, Alamogordo, and Los Lunas and other New Mexico metros, with employers like CHRISTUS Health, Amazon, and La Familia Medical Center hiring at every experience level. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 16+ Patient Service Representative jobs
Position Function Summary
Under the direction of the HCH, Director, the Patient Services Representative (PSR) greets patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides patient-related clerical services which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Performs duties in a manner that is supportive and responsive to patients and visitors.
Essential Responsibilities
- Greets new/returning patients, clients and visitors checks them in for scheduled and walk-in appointments, or directs them to appropriate offices or individual staff;
- Provides general information to, updates records, schedules/reschedules/cancels/verifies medical center appointments and return appointments for patients over the phone/in person;
- Answers the telephone and connects callers to the appropriate offices or individual staff, including assessing need for urgent appointments;
- Maintains daily record of patient encounters, personal data, and insurance eligibility, including medical records;
- Meets with patients to collect required personal, health, and insurance information for the permanent patient record;
- Collects payment from the patient via cash, checks, bankcards, etc. and generates a receipt for the patient visit; including closing procedures such as end of day reporting and cash drawer balances;
- Counsels, determines eligibility, obtains assistance, and provides patients who are unable to pay for their visit and arranges a payment agreement plan suitable for the patient and organization, including interviewing family members and others;
- Educates program applicants/clients by explaining program requirements, options, interpretations, and determinations, follows-up with patient during the approval process;
- Trains new PSRs.
Education, Experience and Skills/Training
- High School graduate or equivalent required.
- CPR Certification required.
- LFMC required training Including, but not limited to basic Annual Safety, Anti-harassment, HIPAA Training;
- Basic Knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion, and take initiative to resolve patient concerns and problems;
- Fluent in both English and Spanish, preferred.
Leave Benefits
- Three (3) weeks of annual leave.
- up to two (2) weeks of annual sick leave.
- eight (3) paid holidays.
- three (3) paid personal days.
Accruals and holidays are prorated for part-time employees.
Insurance Benefits
- Medical.
- Dental.
- Vision.
Coverage available for staff and eligible family members, including domestic partners.
- paid term life insurance.
- paid short term disability.
- optional life.
- critical care.
- medical and dependent care expense accounts.
- health savings account.
- Pet health insurance.
- ID Theft.
- Legal.
- 403(b) retirement savings plan (eligible for company match after 12 months of employment).
Bargaining Unit Position
Union:
Non-Union: X
La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.
Position Function Summary
Under the direction of the HCH, Director, the Patient Services Representative (PSR) greets patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides patient-related clerical services which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Performs duties in a manner that is supportive and responsive to patients and visitors.
Essential Responsibilities
- Greets new/returning patients, clients and visitors checks them in for scheduled and walk-in appointments, or directs them to appropriate offices or individual staff;
- Provides general information to, updates records, schedules/reschedules/cancels/verifies medical center appointments and return appointments for patients over the phone/in person;
- Answers the telephone and connects callers to the appropriate offices or individual staff, including assessing need for urgent appointments;
- Maintains daily record of patient encounters, personal data, and insurance eligibility, including medical records;
- Meets with patients to collect required personal, health, and insurance information for the permanent patient record;
- Collects payment from the patient via cash, checks, bankcards, etc. and generates a receipt for the patient visit; including closing procedures such as end of day reporting and cash drawer balances;
- Counsels, determines eligibility, obtains assistance, and provides patients who are unable to pay for their visit and arranges a payment agreement plan suitable for the patient and organization, including interviewing family members and others;
- Educates program applicants/clients by explaining program requirements, options, interpretations, and determinations, follows-up with patient during the approval process;
- Trains new PSRs.
Education, Experience and Skills/Training
- High School graduate or equivalent required.
- CPR Certification required.
- LFMC required training Including, but not limited to basic Annual Safety, Anti-harassment, HIPAA Training;
- Basic Knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion, and take initiative to resolve patient concerns and problems;
- Fluent in both English and Spanish, preferred.
Leave Benefits
- Three (3) weeks of annual leave.
- up to two (2) weeks of annual sick leave.
- eight (3) paid holidays.
- three (3) paid personal days.
Accruals and holidays are prorated for part-time employees.
Insurance Benefits
- Medical.
- Dental.
- Vision.
Coverage available for staff and eligible family members, including domestic partners.
- paid term life insurance.
- paid short term disability.
- optional life.
- critical care.
- medical and dependent care expense accounts.
- health savings account.
- Pet health insurance.
- ID Theft.
- Legal.
- 403(b) retirement savings plan (eligible for company match after 12 months of employment).
Bargaining Unit Position
Union:
Non-Union: X
La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.
See All 16 Patient Service Representative Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
Find JobsPatient Service Representative Jobs by City in New Mexico
Where New Mexico roles are concentrated, by current openings.
Patient Service Representative Job Market in New Mexico
A snapshot from current New Mexico openings, updated as new roles post.
Who's Hiring
- CHRISTUS Health12
- Amazon3
- La Familia Medical Center1
Top Industries Hiring
- Healthcare & Medical Services12
What New Mexico Employers Look For
The qualifications that appear most often in patient service representative jobs across New Mexico.
- High school diploma or GED with at least one year of patient-facing or medical office experience
- Proficiency in electronic health record systems such as Epic, Cerner, or Athenahealth
- Strong knowledge of insurance verification, co-pay collection, and prior authorization processes
- Accurate medical terminology and ability to document patient information with minimal errors
- Demonstrated ability to manage high call volumes and in-person check-in queues simultaneously
- Bilingual language skills, particularly Spanish, preferred in many outpatient and community health settings
Patient Service Representative Jobs in New Mexico: Frequently Asked Questions
How many patient service representative jobs are there in New Mexico?
There are 16+ patient service representative openings in New Mexico on Migrate Mate as of June 2026, with the most roles in Santa Fe, Alamogordo, and Los Lunas. New positions post regularly as employers across New Mexico hire.
How much do patient service representatives make in New Mexico?
Patient service representatives in New Mexico earn a median of about $44,260 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $34,520 for the lowest 10% to over $70,590 for the top 10%. Pay rises with experience, specialty, and employer.
Which New Mexico cities have the most patient service representative jobs?
Santa Fe, Alamogordo, and Los Lunas have the most patient service representative openings in New Mexico right now, with additional roles spread across smaller metros statewide.
Which companies hire patient service representatives in New Mexico?
Employers hiring patient service representatives in New Mexico include CHRISTUS Health, Amazon, and La Familia Medical Center, based on current listings on Migrate Mate as of June 2026.
Are there remote patient service representative jobs in New Mexico?
Yes. About 0% of patient service representative openings tied to New Mexico are remote or hybrid as of June 2026. The rest are on-site roles based in New Mexico metros.
How do I apply for patient service representative jobs in New Mexico?
You can apply to patient service representative jobs in New Mexico directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred New Mexico location, then apply to each one that fits.
See All 16 Patient Service Representative Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
Find Jobs