Patient Service Representative Jobs in Illinois
Patient Service Representative jobs in Illinois concentrate in hospital systems, outpatient clinics, and multi-specialty medical groups, with demand at every level from entry-level front desk roles to senior patient access coordinators. Chicago, Rockford, and Springfield are the largest hiring markets, anchored by major employers such as Northwestern Medicine, Advocate Health Care, and OSF HealthCare. The most in-demand specialties right now are revenue cycle support, insurance verification, and specialty clinic scheduling. See the openings below and apply to the ones that match your experience.
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Showing 4 of 53+ Patient Service Representative jobs
Job Description Summary:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.
Where You Will Work:
Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We’re Looking For:
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult callers/customers/patients.
What You’ll Do:
Schedule:
- Monday-Friday: Start times can vary between 7:30am-8:00pm,
- Saturday- Rotates (7:30am-11:30am, 8:00 am-12:00pm),
- Required- One evening shift 11:30-8:00 (per week)
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
- Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
About This Location:
Advocate Children's Hospital - Park Ridge - 1675 Dempster St
Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions:
- Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
- Must lift 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Ready to Take the Next Step:
Apply Now!
Job Description Summary:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.
Where You Will Work:
Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We’re Looking For:
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult callers/customers/patients.
What You’ll Do:
Schedule:
- Monday-Friday: Start times can vary between 7:30am-8:00pm,
- Saturday- Rotates (7:30am-11:30am, 8:00 am-12:00pm),
- Required- One evening shift 11:30-8:00 (per week)
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
- Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
About This Location:
Advocate Children's Hospital - Park Ridge - 1675 Dempster St
Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions:
- Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
- Must lift 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Ready to Take the Next Step:
Apply Now!
See All 53 Patient Service Representative Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find JobsPatient Service Representative Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Patient Service Representative Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Illinois Employers Look For
The qualifications that appear most often in patient service representative jobs across Illinois.
- High school diploma or GED required by most Illinois healthcare employers
- One or more years of experience in a healthcare front office or patient-facing role
- Demonstrated knowledge of medical terminology and insurance verification processes
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong communication skills for handling scheduling, referrals, and patient inquiries
- Ability to meet HIPAA compliance standards and maintain patient confidentiality
Patient Service Representative Jobs in Illinois: Frequently Asked Questions
How do you become a patient service representative in Illinois?
Most Illinois employers require a high school diploma or equivalent and hire candidates directly into entry-level roles with on-the-job training. There is no state-issued license specific to patient service representatives in Illinois. Completing a medical office administration certificate from an Illinois community college, such as those offered through the City Colleges of Chicago or Illinois Central College, strengthens your candidacy, as does familiarity with Epic or Cerner and basic medical billing concepts.
Which companies hire patient service representatives in Illinois?
Illinois patient service representative roles are posted by Northwestern Medicine, Duly Health and Care, and Endeavor Health and others right now, based on current listings on Migrate Mate as of August 2026. Illinois's dense concentration of large integrated health systems and academic medical centers means consistent openings across urban campuses, suburban clinics, and specialty practices throughout the state.
Which Illinois cities have the most patient service representative jobs?
Chicago, Naperville, and Hinsdale have the most patient service representative openings in Illinois. Chicago dominates by volume given its concentration of major academic medical centers and hospital networks, while Rockford and Springfield reflect the strong regional health systems, including OSF HealthCare and HSHS Medical Group, that anchor hiring in those markets.
Are there remote patient service representative jobs in Illinois?
Yes, but they are limited. About 0% of patient service representative openings tied to Illinois are remote or hybrid as of August 2026, reflecting the largely on-site nature of patient-facing work. The functions most likely to be performed remotely are insurance verification, prior authorization follow-up, and telephone-based scheduling support for large health systems.
How can I get hired as a patient service representative in Illinois with little or no experience?
The most realistic entry path is applying to patient access associate or medical receptionist roles at Illinois hospital systems that run structured onboarding programs for candidates new to healthcare, including Northwestern Medicine and Advocate Health Care. Community colleges across Illinois offer short-term medical office certificates that help candidates stand out. Adjacent roles such as retail customer service, pharmacy technician, or administrative assistant are widely recognized as transferable by Illinois healthcare recruiters.
Where can I find and apply to patient service representative jobs in Illinois?
You can find and apply to patient service representative jobs in Illinois on Migrate Mate, which lists current Illinois openings. Search the listings, find the roles that fit your background and preferred location, and apply directly to the ones that match.
See All 53 Patient Service Representative Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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