Patient Service Representative Jobs in Wisconsin
Patient Service Representative jobs in Wisconsin are concentrated in Milwaukee, Madison, and Green Bay, where major health systems like Froedtert Health, UW Health, and Ascension Wisconsin maintain large patient-facing operations across hospital, clinic, and specialty care settings. Demand is strongest in scheduling coordination, insurance verification, and prior authorization support, with openings for both entry-level and experienced candidates. See the openings below and apply to the ones that match your experience.
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Showing 5 of 63+ Patient Service Representative jobs
Major Responsibilities:
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.
Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.
May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.
Monitors and works assigned electronic health record work queues, following the department’s approved process.
May assist department leadership with orientation and training.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
High School Diploma or GED.
Experience Required:
None Required.
Knowledge, Skills & Abilities Required:
Demonstrate the Advocate Health purpose, values and behaviors.
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.
Strong attention to detail and accuracy.
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.
Interact with physicians and their staff to resolve issues related to the patient care.
Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.
Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.
Ability to handle sensitive and confidential information according to internal policies.
Excellent organizational skills.
Demonstrated ability to effectively act as a resource to other teammates.
Physical Requirements and Working Conditions:
This position may require travel, therefore, will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
Must be able to push/pull up to 50 lbs. with assistance.
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
Must be able to use hands with fine motor skills for keyboard data entry.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Major Responsibilities:
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.
Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.
May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.
Monitors and works assigned electronic health record work queues, following the department’s approved process.
May assist department leadership with orientation and training.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
High School Diploma or GED.
Experience Required:
None Required.
Knowledge, Skills & Abilities Required:
Demonstrate the Advocate Health purpose, values and behaviors.
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.
Strong attention to detail and accuracy.
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.
Interact with physicians and their staff to resolve issues related to the patient care.
Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.
Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.
Ability to handle sensitive and confidential information according to internal policies.
Excellent organizational skills.
Demonstrated ability to effectively act as a resource to other teammates.
Physical Requirements and Working Conditions:
This position may require travel, therefore, will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
Must be able to push/pull up to 50 lbs. with assistance.
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
Must be able to use hands with fine motor skills for keyboard data entry.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
See All 63 Patient Service Representative Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find JobsPatient Service Representative Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Patient Service Representative Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
- Advocate Aurora Health28
- R1 RCM16
- PREVEA HEALTH4
- Dental Care Alliance3
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Wisconsin Employers Look For
The qualifications that appear most often in patient service representative jobs across Wisconsin.
- High school diploma or equivalent required by most Wisconsin health system employers
- One or more years of patient registration, scheduling, or medical front-office experience preferred
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong knowledge of insurance verification, referrals, and prior authorization processes
- Demonstrated ability to handle high patient volume in a fast-paced clinical environment
- Clear written and verbal communication skills for patient-facing and interdepartmental work
Patient Service Representative Jobs in Wisconsin: Frequently Asked Questions
How do you become a patient service representative in Wisconsin?
Most Wisconsin employers require a high school diploma and hire candidates directly into entry-level patient service representative roles without a state license or formal certification. Completing a medical administrative assistant or health information technology program at a Wisconsin technical college, such as Madison College or Milwaukee Area Technical College, strengthens your application. Familiarity with Epic, insurance verification, and HIPAA compliance is the practical foundation most Wisconsin hiring managers look for.
Which companies hire patient service representatives in Wisconsin?
Employers hiring patient service representatives in Wisconsin right now include Advocate Aurora Health, R1 RCM, and R1 Rcm, based on current listings on Migrate Mate as of August 2026. Wisconsin's large integrated health systems, including regional hospital networks and multi-specialty clinic groups, account for a significant share of consistent openings across the state.
Which Wisconsin cities have the most patient service representative jobs?
Milwaukee, Oshkosh, and Brookfield have the most patient service representative openings in Wisconsin. Milwaukee drives the largest share given its concentration of major hospital campuses and specialty care centers, while Madison's activity reflects the UW Health system and surrounding academic medical facilities, and Green Bay's openings are anchored by Ascension Wisconsin and HSHS hospitals serving the Fox Valley region.
Are there remote patient service representative jobs in Wisconsin?
Yes, but they are limited. Patient service representative work is largely patient-facing and tied to clinic or hospital operations, so fully remote positions are less common than in purely administrative fields. About 0% of patient service representative openings tied to Wisconsin are remote or hybrid as of August 2026, and those roles tend to concentrate in phone-based scheduling, insurance authorization, and billing support functions.
How can I get hired as a patient service representative in Wisconsin with little or no experience?
The most direct path is applying to patient access associate or medical receptionist roles at Wisconsin health systems, which regularly hire candidates without prior clinical office experience and provide on-the-job training. Froedtert Health and UW Health both post entry-level patient services positions open to new applicants. Coming from a customer service, retail, or call-center background helps, and completing a short medical terminology or medical administrative course at a Wisconsin technical college makes a meaningful difference to hiring managers reviewing entry-level applications.
Where can I find and apply to patient service representative jobs in Wisconsin?
You can find and apply to patient service representative jobs in Wisconsin on Migrate Mate, which lists current openings from Wisconsin employers. Search the listings to find roles that match your experience and location, then apply directly to the ones that fit.
See All 63 Patient Service Representative Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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