Patient Service Representative Jobs in California
Patient service representative jobs in California are concentrated in large hospital systems, multi-specialty medical groups, and outpatient clinic networks, with demand at every level from entry-level scheduling coordinators to senior patient access leads. The busiest hiring markets are Los Angeles, San Diego, and the San Francisco Bay Area, where employers like Kaiser Permanente, Dignity Health, and UCSF Health maintain significant patient-facing operations. The most in-demand specialties within the role include prior authorization support, insurance verification, and patient intake coordination. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 65+ Patient Service Representative jobs
Welcome to Montage Health’s application process!
Job Description:
The Customer Service Representative reports to the Customer Service Supervisor. Responsibilities include, but not limited to: answer calls to Customer Service Line; respond to incoming correspondence (e.g., email, fax, mail); support all patients who "walk in"; place outbound calls to resolve patient balances or address billing concerns; process payments, including setting up payment plans and providing statements; update demographics/insurance information; process charity/discounted care applications; and refer accounts to collections or bad debt. May perform other duties as assigned by the Customer Service Supervisor or a manager.
Experience:
Proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change; effective verbal and written communication skills; ability to read, comprehend and follow written and verbal instructions; experience with computers and working knowledge of standard office equipment; ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict; proven ability to discuss financial matters with patients and/or their representatives; two-year self pay billing collection experience, and one year medical billing experience; knowledge of basic accounting principles and medical terminology; experience with and working knowledge of computer based accounts receivable/payable systems; excellent telephone skills; basic experience with Microsoft Word and Excel; well-groomed in appearance.
Preferences:
Customer service skills; working with the public in person or on the phone in a medical setting; demonstrates an understanding of collection law; knowledge of Medicare, Medi-Cal, and third-party payer reimbursement principles and Spanish Speaking.
Education:
High school graduate or GED required. Relevant coursework above and beyond high school is preferred.
Equal Opportunity Employer
#LI-DNI
Assigned Work Hours:
Full time (1.0 FTE) Monday - Friday, 8:30 a.m. - 5:00 p..m.
Position Type:
RegularPay Range (based on years of applicable experience):
$32.24to
$43.14The hours employees work determine when a shift differential is paid.
Hourly Evening Shift Differential: $2.17 Hourly Night Shift Differential: $3.26Welcome to Montage Health’s application process!
Job Description:
The Customer Service Representative reports to the Customer Service Supervisor. Responsibilities include, but not limited to: answer calls to Customer Service Line; respond to incoming correspondence (e.g., email, fax, mail); support all patients who "walk in"; place outbound calls to resolve patient balances or address billing concerns; process payments, including setting up payment plans and providing statements; update demographics/insurance information; process charity/discounted care applications; and refer accounts to collections or bad debt. May perform other duties as assigned by the Customer Service Supervisor or a manager.
Experience:
Proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change; effective verbal and written communication skills; ability to read, comprehend and follow written and verbal instructions; experience with computers and working knowledge of standard office equipment; ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict; proven ability to discuss financial matters with patients and/or their representatives; two-year self pay billing collection experience, and one year medical billing experience; knowledge of basic accounting principles and medical terminology; experience with and working knowledge of computer based accounts receivable/payable systems; excellent telephone skills; basic experience with Microsoft Word and Excel; well-groomed in appearance.
Preferences:
Customer service skills; working with the public in person or on the phone in a medical setting; demonstrates an understanding of collection law; knowledge of Medicare, Medi-Cal, and third-party payer reimbursement principles and Spanish Speaking.
Education:
High school graduate or GED required. Relevant coursework above and beyond high school is preferred.
Equal Opportunity Employer
#LI-DNI
Assigned Work Hours:
Full time (1.0 FTE) Monday - Friday, 8:30 a.m. - 5:00 p..m.
Position Type:
RegularPay Range (based on years of applicable experience):
$32.24to
$43.14The hours employees work determine when a shift differential is paid.
Hourly Evening Shift Differential: $2.17 Hourly Night Shift Differential: $3.26See All 65 Patient Service Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsPatient Service Representative Jobs by City in California
Where California roles are concentrated, by current openings.
Patient Service Representative Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- UCLA Health12
- Sutter Health7
- RadNet4
- Cedars-Sinai Medical Center4
- DermCare Management3
Top Industries Hiring
- Healthcare & Medical Services
- Education
What California Employers Look For
The qualifications that appear most often in patient service representative jobs across California.
- High school diploma or equivalent required, associate degree preferred by many California employers
- One or more years of experience in a medical office or healthcare customer service setting
- Proficiency with electronic health record systems such as Epic or Cerner
- Working knowledge of medical terminology, insurance verification, and prior authorization processes
- Strong written and verbal communication skills in a patient-facing or call center environment
- Ability to handle protected health information in compliance with HIPAA regulations
Patient Service Representative Jobs in California: Frequently Asked Questions
How do you become a patient service representative in California?
Most California employers require a high school diploma and some healthcare administrative experience, though no state-issued license is mandated for the role itself. A Certified Patient Service Specialist credential or a Certified Healthcare Access Associate designation from the National Association of Healthcare Access Management can strengthen your candidacy. Community colleges throughout California offer medical office administration and health information programs that provide the billing, terminology, and EHR training most hiring managers expect.
Which companies hire patient service representatives in California?
Companies currently hiring patient service representatives in California include UCLA Health, Sutter Health, and RadNet, per current listings on Migrate Mate as of October 2026. California's density of large integrated health systems, academic medical centers, and multi-site specialty groups means consistent openings across the state year-round.
Which California cities have the most patient service representative jobs?
Los Angeles, San Diego, and Santa Monica have the most patient service representative openings in California. Los Angeles leads due to the scale of its hospital networks and specialty clinic market, while San Diego's concentration of research hospitals and military-affiliated facilities drives steady demand, and the Bay Area's large academic medical systems account for significant hiring in the region.
Are there remote patient service representative jobs in California?
Yes, but they're selective. About 0% of patient service representative openings tied to California are remote or hybrid as of October 2026, reflecting the role's mix of phone-based scheduling and in-person patient interaction. Functions most likely to stay remote include insurance verification, prior authorization coordination, and appointment scheduling for telehealth-heavy practices.
How can I get hired as a patient service representative in California with little or no experience?
The most realistic entry path is applying to patient access associate or medical receptionist roles at large California health systems, which regularly hire candidates without direct healthcare experience and provide on-the-job EHR and billing training. Kaiser Permanente and Dignity Health both run structured onboarding tracks for new patient access staff. Lateral moves from retail customer service, call center work, or front-desk hospitality roles are widely accepted, and completing a short medical terminology or billing course at a California community college gives applicants a concrete edge.
Where can I find and apply to patient service representative jobs in California?
You can find and apply to patient service representative jobs in California on Migrate Mate, which lists current California openings. Search the available roles, find the ones that match your background and preferred location, and apply directly to the positions that fit.
See All 65 Patient Service Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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