Patient Service Representative Jobs in Tennessee
Patient Service Representative jobs in Tennessee are actively hiring, with steady demand concentrated in hospital systems, outpatient clinics, and large physician group practices statewide, ranging from entry-level scheduling roles to senior patient access positions. The busiest hiring markets are Nashville, Memphis, and Knoxville, where employers such as HCA Healthcare, Vanderbilt University Medical Center, and Community Health Systems maintain large administrative workforces. The most in-demand specialties include patient access, insurance verification, and revenue cycle support. See the openings below and apply to the ones that match your experience.
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About Christ Community Health Services
Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to the underserved in the context of distinctively Christian service. As a faith based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services to the communities that need them most.
About the Role
The Patient Service Representative (PSR) is the first point of contact for patients, providers, and community partners, delivering high-quality customer service in a fast-paced clinical environment. This role manages inbound and outbound calls, schedules appointments, verifies insurance information, and addresses patient inquiries related to services, medical records, and care coordination. The PSR ensures compliance with HIPAA and organizational policies while maintaining strict confidentiality of patient information, relying on strong communication skills, attention to detail, and electronic health record (EHR) systems to support efficient, patient-centered care.
Our Core Values — and What They Look Like in This Role
As a faith based Federally Qualified Health Center, CCHS expects every team member to embody our core values in daily practice. These values are explicit, measurable performance expectations — how the work is done matters as much as what is done. Here is what they mean for a Patient Service Representative:
- Intentional Love — Extending compassion, whole-person care to every patient, family member, and colleague. In this role it means greeting every caller with warmth and patience, even when the line is busy or a patient is frustrated.
- Devoted Service — Approaching every responsibility with humility, reliability, and a servant's heart. In this role it means following through on every scheduling request and inquiry and never letting a patient's need go unanswered because it wasn't “your job.”
- Humble Excellence — Pursuing the highest standard of clinical and professional quality while remaining teachable and Christ-centered. In this role it means accurate documentation and scheduling on every call, and a steady pursuit of excellence — while welcoming feedback and asking for help before something breaks.
Employees in this role are expected to model these values in patient interactions, team collaboration, and community engagement, in support of CCHS's healing ministry.
What You'll Do
- Serve as the primary point of contact for patients, providers, and community partners via inbound and outbound telephone communications.
- Schedule, reschedule, and cancel appointments for medical, dental, and behavioral health services in accordance with clinic protocols and provider availability.
- Verify patient demographics, insurance coverage, and sliding fee scale eligibility, and update information accurately in the EHR.
- Provide clear, accurate information about services, clinic locations, hours of operation, and eligibility requirements.
- Triage patient needs appropriately, routing urgent or clinical calls to nursing staff or providers following established protocols.
- Maintain strict compliance with HIPAA and organizational policies to protect the confidentiality and security of patient information.
- Use EHR and call management systems to document all interactions thoroughly and in a timely manner.
- Assist patients experiencing access barriers with cultural sensitivity, empathy, and professionalism, using interpreter services when needed.
- Meet established performance metrics, including call quality, average handle time, scheduling accuracy, patient satisfaction, and call volume expectations.
- Help reduce no-show rates by confirming appointments, providing reminders, and educating patients on appointment policies.
- Identify and escalate patient concerns, service issues, or trends to supervisors for resolution and quality improvement.
- Participate in training initiatives and continuous improvement efforts to enhance patient access and experience.
What You'll Bring
- High school diploma or equivalent required.
- Six to 12 months of customer service experience, with working knowledge of computer systems and telephone etiquette; experience in healthcare operations, insurance, or scheduling preferred.
- Bilingual or multilingual abilities to support patients with limited English proficiency preferred.
- Strong verbal and listening skills, with the ability to convey information clearly, professionally, and with empathy.
- Cultural competency and a commitment to health equity when working with diverse patient populations.
- Working knowledge of medical, dental, and behavioral health scheduling workflows, terminology, and care coordination processes.
- Proficiency with EHR, practice management systems, and call center platforms, with accurate data entry skills.
- Strong attention to detail and a solid understanding of HIPAA, patient privacy, and regulatory compliance requirements.
- Basic knowledge of Medicaid, Medicare, commercial insurance, and sliding fee discount programs.
- Ability to assess patient needs, triage appropriately, and resolve issues efficiently within established protocols.
- Skill in managing difficult conversations and de-escalating urgent situations with professionalism and composure.
- Strong ability to collaborate with clinical teams, front desk staff, care coordinators, and leadership.
- No licenses or certifications required.
What We Offer
- Competitive salary and comprehensive benefits, including medical, dental, and vision coverage.
- Generous Paid Time Off (120 hours in your first year) plus paid holidays.
- 401(k) retirement plan.
- Annual paid Restorative Day supporting wellness and work-life balance.
- Mission-driven culture, employee recognition programs, and the opportunity to do work that directly expands healthcare access in Jackson.
About Christ Community Health Services
Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to the underserved in the context of distinctively Christian service. As a faith based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services to the communities that need them most.
About the Role
The Patient Service Representative (PSR) is the first point of contact for patients, providers, and community partners, delivering high-quality customer service in a fast-paced clinical environment. This role manages inbound and outbound calls, schedules appointments, verifies insurance information, and addresses patient inquiries related to services, medical records, and care coordination. The PSR ensures compliance with HIPAA and organizational policies while maintaining strict confidentiality of patient information, relying on strong communication skills, attention to detail, and electronic health record (EHR) systems to support efficient, patient-centered care.
Our Core Values — and What They Look Like in This Role
As a faith based Federally Qualified Health Center, CCHS expects every team member to embody our core values in daily practice. These values are explicit, measurable performance expectations — how the work is done matters as much as what is done. Here is what they mean for a Patient Service Representative:
- Intentional Love — Extending compassion, whole-person care to every patient, family member, and colleague. In this role it means greeting every caller with warmth and patience, even when the line is busy or a patient is frustrated.
- Devoted Service — Approaching every responsibility with humility, reliability, and a servant's heart. In this role it means following through on every scheduling request and inquiry and never letting a patient's need go unanswered because it wasn't “your job.”
- Humble Excellence — Pursuing the highest standard of clinical and professional quality while remaining teachable and Christ-centered. In this role it means accurate documentation and scheduling on every call, and a steady pursuit of excellence — while welcoming feedback and asking for help before something breaks.
Employees in this role are expected to model these values in patient interactions, team collaboration, and community engagement, in support of CCHS's healing ministry.
What You'll Do
- Serve as the primary point of contact for patients, providers, and community partners via inbound and outbound telephone communications.
- Schedule, reschedule, and cancel appointments for medical, dental, and behavioral health services in accordance with clinic protocols and provider availability.
- Verify patient demographics, insurance coverage, and sliding fee scale eligibility, and update information accurately in the EHR.
- Provide clear, accurate information about services, clinic locations, hours of operation, and eligibility requirements.
- Triage patient needs appropriately, routing urgent or clinical calls to nursing staff or providers following established protocols.
- Maintain strict compliance with HIPAA and organizational policies to protect the confidentiality and security of patient information.
- Use EHR and call management systems to document all interactions thoroughly and in a timely manner.
- Assist patients experiencing access barriers with cultural sensitivity, empathy, and professionalism, using interpreter services when needed.
- Meet established performance metrics, including call quality, average handle time, scheduling accuracy, patient satisfaction, and call volume expectations.
- Help reduce no-show rates by confirming appointments, providing reminders, and educating patients on appointment policies.
- Identify and escalate patient concerns, service issues, or trends to supervisors for resolution and quality improvement.
- Participate in training initiatives and continuous improvement efforts to enhance patient access and experience.
What You'll Bring
- High school diploma or equivalent required.
- Six to 12 months of customer service experience, with working knowledge of computer systems and telephone etiquette; experience in healthcare operations, insurance, or scheduling preferred.
- Bilingual or multilingual abilities to support patients with limited English proficiency preferred.
- Strong verbal and listening skills, with the ability to convey information clearly, professionally, and with empathy.
- Cultural competency and a commitment to health equity when working with diverse patient populations.
- Working knowledge of medical, dental, and behavioral health scheduling workflows, terminology, and care coordination processes.
- Proficiency with EHR, practice management systems, and call center platforms, with accurate data entry skills.
- Strong attention to detail and a solid understanding of HIPAA, patient privacy, and regulatory compliance requirements.
- Basic knowledge of Medicaid, Medicare, commercial insurance, and sliding fee discount programs.
- Ability to assess patient needs, triage appropriately, and resolve issues efficiently within established protocols.
- Skill in managing difficult conversations and de-escalating urgent situations with professionalism and composure.
- Strong ability to collaborate with clinical teams, front desk staff, care coordinators, and leadership.
- No licenses or certifications required.
What We Offer
- Competitive salary and comprehensive benefits, including medical, dental, and vision coverage.
- Generous Paid Time Off (120 hours in your first year) plus paid holidays.
- 401(k) retirement plan.
- Annual paid Restorative Day supporting wellness and work-life balance.
- Mission-driven culture, employee recognition programs, and the opportunity to do work that directly expands healthcare access in Jackson.
See All 41 Patient Service Representative Jobs in Tennessee
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Find JobsPatient Service Representative Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Patient Service Representative Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Tennessee Employers Look For
The qualifications that appear most often in patient service representative jobs across Tennessee.
- High school diploma or GED required by most Tennessee hiring employers
- Prior experience in a medical office or healthcare customer service setting
- Familiarity with electronic health record systems such as Epic or Cerner
- Knowledge of medical insurance verification and prior authorization processes
- Strong written and verbal communication skills for patient-facing interactions
- Ability to handle multi-line phone systems and high call volumes efficiently
Patient Service Representative Jobs in Tennessee: Frequently Asked Questions
How do you become a patient service representative in Tennessee?
A high school diploma is the standard starting point for patient service representative roles in Tennessee, and no state-issued license is required for the position. Most Tennessee employers expect candidates to complete on-the-job training covering their specific EHR platform and billing workflows. Earning a Certified Healthcare Access Associate credential through the National Association of Healthcare Access Management strengthens applications and is recognized by major Tennessee health systems.
Which companies hire patient service representatives in Tennessee?
Employers hiring patient service representatives in Tennessee right now include R1 RCM, Ascension, and Radiology Partners, based on current listings on Migrate Mate as of August 2026. Tennessee's high concentration of large hospital systems and regional medical groups means consistent openings across both urban centers and suburban clinic networks throughout the state.
Which Tennessee cities have the most patient service representative jobs?
Nashville, Knoxville, and Smithville consistently have the highest concentration of patient service representative openings in Tennessee. Nashville leads because it serves as the national headquarters for several major for-profit health systems, while Memphis and Knoxville anchor large regional medical centers and affiliated outpatient networks that generate steady administrative hiring across those metro areas.
Are there remote patient service representative jobs in Tennessee?
Yes, but they are limited. About 0% of patient service representative openings tied to Tennessee are remote or hybrid as of August 2026, reflecting that much of the role involves in-person patient interaction at front desks and check-in counters. The functions most likely to shift remote are insurance verification, referral coordination, and inbound phone scheduling handled through cloud-based EHR systems.
How can I get hired as a patient service representative in Tennessee with little or no experience?
The most realistic entry path is applying directly to patient access associate or medical receptionist openings at Tennessee's larger health systems, which regularly hire candidates without prior healthcare experience and provide structured onboarding. HCA Healthcare and Vanderbilt University Medical Center both run internal training programs for new administrative staff. Candidates coming from retail or call-center backgrounds are competitive, and completing a short medical terminology course before applying gives a measurable edge in screening.
Where can I find and apply to patient service representative jobs in Tennessee?
You can find and apply to patient service representative jobs in Tennessee on Migrate Mate, which lists current Tennessee openings updated regularly. Search the listings to find roles that match your experience level, preferred location, and work setting, then apply directly to the ones that fit.
See All 41 Patient Service Representative Jobs in Tennessee
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