Patient Service Representative Jobs in Indiana
Patient Service Representative jobs in Indiana are consistently active, with demand concentrated in hospital networks, large physician practice groups, and outpatient clinic systems throughout the state. Indianapolis, Fort Wayne, and South Bend account for the largest share of openings, where employers like Indiana University Health, Ascension St. Vincent, and Franciscan Health maintain steady hiring across their facilities. Front desk coordination, insurance verification, and patient scheduling are the most in-demand specialties for the role right now. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 42+ Patient Service Representative jobs
If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
Department: Family Medicine
Location: Grnager Campus | 52500 Fir Rd, Granger, IN 46530
Hours: Full Time: Monday-Friday: 8:00 am-5:00 pm
At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Benefits:
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
RESPONSIBILITIES:
Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
- Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
- Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
- Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
- Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
- Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
- Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
- Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
- Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
- Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
- Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
- Performs other duties as assigned when appropriate.
- Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Additional Responsibilities (Other departments as required)
- Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
- Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
- Prepares new patient charts.
- Communicates with Business Office patient information required for billing.
- Cross trains with surgery scheduling.
- Maintains good working relationships with all contacts.
POSITION REQUIREMENTS:
Education/Certification/License:
High school diploma or equivalent is required. CPR certification is preferred.
Knowledge, Skills, and Abilities:
Must be a team player, professional, comfortable with computers and be customer service oriented. Excellent phone, people and organizational skills. Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
Department: Family Medicine
Location: Grnager Campus | 52500 Fir Rd, Granger, IN 46530
Hours: Full Time: Monday-Friday: 8:00 am-5:00 pm
At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Benefits:
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
RESPONSIBILITIES:
Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
- Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
- Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
- Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
- Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
- Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
- Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
- Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
- Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
- Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
- Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
- Performs other duties as assigned when appropriate.
- Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Additional Responsibilities (Other departments as required)
- Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
- Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
- Prepares new patient charts.
- Communicates with Business Office patient information required for billing.
- Cross trains with surgery scheduling.
- Maintains good working relationships with all contacts.
POSITION REQUIREMENTS:
Education/Certification/License:
High school diploma or equivalent is required. CPR certification is preferred.
Knowledge, Skills, and Abilities:
Must be a team player, professional, comfortable with computers and be customer service oriented. Excellent phone, people and organizational skills. Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
See All 42 Patient Service Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsPatient Service Representative Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Patient Service Representative Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- R1 RCM15
- Franciscan Health8
- NorthShore Health Centers4
- Forefront Dermatology2
- The South Bend Clinic2
What Indiana Employers Look For
The qualifications that appear most often in patient service representative jobs across Indiana.
- High school diploma or GED equivalent required by most Indiana employers
- One or more years of experience in a medical office or clinical front desk setting
- Demonstrated knowledge of medical terminology used in patient-facing healthcare environments
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong insurance verification and prior authorization experience for Indiana payers
- Excellent communication skills for coordinating with patients, staff, and providers
Patient Service Representative Jobs in Indiana: Frequently Asked Questions
How do you become a patient service representative in Indiana?
Patient service representative roles in Indiana do not require a state-issued license, so entry typically starts with a high school diploma and a medical office training program or associate degree in health information technology from a community college like Ivy Tech Community College. Most Indiana employers expect familiarity with EHR systems and basic medical billing concepts. Completing a certified medical administrative assistant credential through an accredited program strengthens any application significantly.
Which companies hire patient service representatives in Indiana?
Indiana patient service representative roles are posted by R1 RCM, Franciscan Health, and NorthShore Health Centers and others right now, based on current listings on Migrate Mate as of October 2026. Indiana's large integrated health systems and regional hospital groups drive the bulk of consistent openings across the state.
Which Indiana cities have the most patient service representative jobs?
Indianapolis, Anderson, and Carmel have the most patient service representative openings in Indiana. Indianapolis dominates because it is home to major health system headquarters and the state's largest concentration of medical offices, while Fort Wayne and South Bend carry strong numbers due to anchor institutions like Parkview Health and Beacon Health System that operate multiple facilities and support staff at scale.
Are there remote patient service representative jobs in Indiana?
Yes, but they are less common than in purely desk-based fields because much of the role involves in-person patient interaction. About 100% of patient service representative openings tied to Indiana are remote or hybrid as of October 2026, reflecting a growing subset of positions. Insurance verification, scheduling coordination, and billing support are the functions most likely to be performed remotely.
How can I get hired as a patient service representative in Indiana with little or no experience?
The most realistic entry path is applying for front desk medical receptionist or patient access associate roles at large Indiana health systems, which regularly hire candidates without prior clinical office experience and provide on-the-job training. Indiana University Health and Ascension St. Vincent both post entry-level patient access positions that serve as direct feeders into the patient service representative title. Completing a medical administrative assistant certificate through Ivy Tech Community College and gaining basic Epic or Cerner familiarity gives candidates a practical edge over other applicants.
Where can I find and apply to patient service representative jobs in Indiana?
You can find and apply to patient service representative jobs in Indiana on Migrate Mate, which lists current Indiana openings from employers across the state. Search the roles available, identify the ones that match your background and location, and apply directly to whichever positions fit.
See All 42 Patient Service Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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