Patient Service Representative Jobs in Indiana

INTRODUCTION

As a Medical Patient Services Representative, you will provide professional customer service by greeting and registering patients in a prompt, pleasant, and helpful manner. Additionally, in this position you will maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greets patients in a prompt, pleasant, and helpful manner and provides any necessary instructions/directions.
• Obtains and enters new patient demographics and updates patient information, as necessary, in the EHR to maintain accuracy.
• Researches, enters, and updates all information needed to complete Billing process. This involves verifying income for self-pay patients, verifying insurance and Medicaid coverage, and verifying eligibility to various programs that affect the Billing process.
• Collects all co-pays, balances, and pre-payments as required by office policies. Distributes copies of receipts to patients. Understands and can apply payments to balances.
• Balances charges and receipts at end of each shift.
• Enters preferred pharmacy information.
• Preps accounts.
• Schedule appointments according to clinic policy and provider notes, including walk-in patients, and requests over the phone. Enters appointment into online scheduling system appropriately.
• Call patients to preregister and confirm appointments, as needed, including updating demographic and pay source information.
• Scans all documents into EHR in a timely manner and ensures electronic record is complete.
• Works in conjunction with other Patient Services Representatives to promote a “Team Effort”.
• Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested.
• Performs duties in accordance with NHC Standards of Conduct and Mission Statement.
• Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.

REQUIRED SKILLS / ABILITIES

• Medical – demonstrates a working knowledge of medical office procedures, medical records, medical appointment scheduling, and third-party payer systems; maintains knowledge of, and acts in accordance with, current NHC policies and procedures.
• Problem solving – identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal skills – maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.
• Oral communication – speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills.
• Written communication – edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Planning/organizing – prioritizes and plans work activities, uses time efficiently.
• Quality control – understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties.
• Adaptability – adapts to changes in the work environment, work location, manages competing demands and can deal with frequent change, delays, or unexpected events.
• Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security – actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Computer & Math – proficient in the use of practice management software to efficiently and accurately perform duties; proficient in basic math to make simple calculations.

REQUIRED QUALIFICATIONS:

Education / Training

High School Diploma or GED. Training in medical office and/or dental office and billing procedures. Associates Degree in Medical Assisting or certification as a medical office specialist preferred.

Experience

Minimum of one year experience in billing or dental/medical office. Word processing and computer experience preferred. Knowledge of medical terminology and coding preferred. Experience with medical or dental office software program preferred.

Licensure/Certification

None