Patient Services Manager Jobs in San Francisco, CA

COMPANY DESCRIPTION

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.

JOB DESCRIPTION

AbbVie’s Analytics and Performance Excellence (APEX) function is seeking a highly strategic, analytical, and collaborative Associate Director to provide analytics leadership for the Business Evolution Strategic Development (BESD) Team. This role will drive impactful business analytics and insights to help AbbVie anticipate and navigate evolving healthcare environments, especially focusing on market access and policy disruptors.

The Associate Director will bridge Market Access and Patient Services (MAPS) Team within APEX and BESD (Business Evolution Strategic Development) team objectives by leading modelling, advanced insights and analytics supporting forward-looking strategies, enabling enterprise readiness, and shaping market access policies and outcomes for AbbVie’s diverse U.S. portfolio. This role requires a strong grasp of healthcare policy, payer analytics, and strategy formulation within a collaborative, cross-functional environment.

Key Responsibilities:

- Lead the planning and execution (hands-on performing) of analytics to inform market access strategies, price reform and policy analysis, with actionable recommendations for AbbVie leadership.
- Identify payer opportunities/threats through deep dive analytics ('Follow the Dollar', claims analysis, and scenario modeling).
- Foster positive relationships and close collaboration with teams including Government Affairs, Finance, Legal, Corporate Affairs, Brand, and Market Access.
- Communicate complex findings and insight-driven narratives to senior leadership and cross-functional teams, enabling improved payer knowledge and strategic decision-making.
- Monitor external environment and translate emerging trends (political, regulatory, legislative, commercial) into strategic recommendations for AbbVie’s business evolution.
- Advise on analytics infrastructure enhancements to drive business impact.

Skills

- Action and Accountability: Own responsibility for activities within relevant workstreams, and engage and inspire cross functional stakeholders to advance towards clear objectives and strategies; make quick, but informed decisions, as appropriate, to ensure best paths forward in the midst of change market and policy dynamics. Constantly engage, guide, and support cross-functional team to address roadblocks, challenges, resourcing constraints and other dynamics.
- Leadership and Influence: Influence and persuade across multiple external and internal stakeholders.
- Collaboration and Teamwork: Work effectively with internal stakeholders, external market experts and partners.

QUALIFICATIONS

- Bachelor’s degree required; master’s degree (MBA or related business/science) preferred.
- 10+ years of progressive hands-on analytical/ insights experience in healthcare industry (pharma, consulting, government affairs, market access, public policy, etc.).
- 5+ years hands-on analytical/ insights experience in pharmaceutical market access experience with deep understanding of Health Plans, PBMs, Hospitals, Specialty Pharmacies, and healthcare policy stakeholders. Strong insurance channel experience and understanding (i.e. Medicare, Commercial etc.).
- Strong business acumen, strategic and analytical thinking, and executive presence.
- Exceptional communication and influencing skills, with the ability to distill complex information into compelling, concise messages.
- Strong organizational skills, flexibility, attention to detail, and experience in collaborative, dynamic environments. Exceptional communications and executive presence, critical thinking and interpersonal skills, strong ability to influence without authority, the ability to speak and write persuasively and with clarity, strong organizational skills, flexibility, and adaptability to changing requirements, resourcefulness and creativity, strong attention to detail, a proven track record of being able to work drive towards deadlines and an ability to work collaboratively in a fluid organizational and external environment. Must be an individual who works well in a team environment and enjoys working in a collegial, collaborative and fun, yet highly demanding culture.

PREFERRED

- Experience in hands-on analytics/ insights related to policy shaping, price reform strategy, and enterprise-level stakeholder partnership.
- Proficiency with pharmaceutical data sources (formulary, claims).

ADDITIONAL INFORMATION

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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