People Operations Manager Jobs in Seattle, WA

Job Description

UW Medicine Human Resources Projects and Reporting department has an outstanding opportunity for an HR Analyst – Performance Evaluations and Projects to join their team!

About this Opportunity

The UW Medicine Human Resources Projects and Reporting department is a shared services organization that supports all of UW Medicine Health System (UWMHS), including Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), Faculty Practice Plan Svcs (FPPS), Airlift Northwest (ALNW), and UW Medicine Shared Services. The team is tasked with managing HR-related projects large and small, from enterprise-wide initiatives like annual performance evaluations to individual department projects and process improvement efforts, and ensuring each project is carefully planned and executed. The team is also responsible for compiling and analyzing a wide range of HR data to produce standing and ad hoc reports on HR metrics such as turnover rates, vacancy rates, employee performance, employee engagement, and to develop key performance indicators (KPIs) to measure progress and outcomes for HR-related initiatives. They ensure that regular reports are shared with HR leaders, UWM operational leaders, and other relevant stakeholders, providing insights into the general health of the workforce and helping to inform decision-making. Additionally, they continuously look for opportunities to develop and implement new, more efficient ways of delivering HR data to the business.

Under the general direction of the Associate Director for Projects and Reporting, the Analyst will partner with HR team members to provide a structured foundation to effectively and efficiently manage incoming and active projects within the project portfolio through the use of re-usable standards and streamlined processes, including needs assessments, project scoping, development of work plans in appropriate level of detail for the project size. The Analyst is responsible for working with HR Directors, HR staff, and customers to ensure that the solutions implemented by HR consistently meet the needs of our customers. The Analyst is a driver behind UW Medicine HR’s continued growth and success in becoming the employer of choice; with our commitment to continuous process improvement, the Analyst will help implement strategic initiatives for improved efficiency and productivity.

Key Responsibilities

HR Project Analyst [50%]

• Works with HR leaders, business owners and other clients to define and document business cases for HR project requests, including clear definition of business needs, alignment to strategic objectives, benefits, and KPIs.
• Assists in facilitating scoping and requirements sessions with stakeholders.
• Performs requirements analysis and verification to ensure that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable.
• Manages requirements traceability information, and tracks requirements status throughout the project.
• Identifies, documents and tracks issues through to resolution.
• Effectively escalates identified issues and risks to supervisor, as needed.
• Drafts communications and status updates to be shared with leadership, customers, and business stakeholders.
• Supports development of testing scope and test cases; assists with executing unit, end-to-end and user acceptance testing.
• Assists with impact analysis when project change requests are initiated.
• Documents projects and process improvement efforts (via workflow diagraming, gap analysis, etc.), selecting appropriate documentation methods for complexity of the project and the target audience.
• Establishes credibility and builds trusting relationships with business owners, customers, and leadership.
• Effectively uses tools, templates, standards and reports to support HR Analyst functions.
• Participates in feasibility studies, vendor selections, and proposals for evaluation by appropriate key stakeholders.

Workday Performance Evaluation SME [45% - will flex depending on business need]

• Acting as an escalated point of contact for Workday Performance Evaluation issues and inquiries, provide advanced consultative expertise to support the UWMHS and SOM managers and staff using the performance evaluation functionality.
• Provides Performance Management technical support, responsible for pre-launch data review/updates, including supervisory org and security role updates, and process management/customer support during open review window.
• Consults on proposed organizational structure changes requested to support performance evaluation functionality; verify, approve and execute changes to organizational structure and related data (i.e., security assignments) as reflected in Workday.
• Delivers training and communications re: Workday Performance Evaluations to managers and staff.
• Effectively use and maintain collaboration tools (SharePoint, Teams sites) used in annual Performance Evaluation projects.
• Identifies process improvement opportunities to deliver enhanced customer services to the organization. Identify and develop relevant content for organization-specific training and development that may be added to the working repository of knowledge content.
• Has proficient knowledge of policy, procedure, and Workday Performance Evaluation fundamentals to complete routine audits of the system.
• Effectively escalates issues to supervisor when normal business practices are not successful in resolving or as otherwise needed.

General [5%]

• Contributes to an outstanding customer-service environment, including strong collaboration with key stakeholders.
• Applies tact and diplomacy when dealing with customers.
• Continues professional development to keep abreast of emerging technologies, methods, and best practices.
• Attends team and departmental meetings as appropriate.

Peer Leadership: Must have ability to organize and lead a group of their peers; including being comfortable identifying and assigning tasks, verifying status, and escalating when needed.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

• Bachelor's Degree in a technology field, a business-related field, or similar.
• 2+ years of progressive HR Analyst or Project Management experience, including:
• Executing progressively more complex business analysis including scope definition, requirements gathering, business process re-engineering, etc.
• Defining and translating users’ requests into effective, functional/non-functional and technical specifications and documentation.
• Taking personal responsibility for meeting customer commitments and correcting customer problems.
• Demonstrated ability to support and participate in cross-functional, cross organizational work groups to implement projects or organizational changes.
• Experience developing traceability matrices from requirements and assisting with user testing of a software solution.
• Collecting, compiling, and analyzing quantitative and qualitative data.

Additional Qualifications

• Excellent listening, English written and oral communication abilities, and presentation skills, to articulate vision and translate complex issues into comprehensible ideas and concepts across organizational boundaries with both technical and non-technical audiences.
• Strong interpersonal skills with the ability to work effectively with a diversity of personalities.
• Flexibility with proven ability to respond to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Strong organizational, multitasking, and collaboration skills in various work environments including complex, matrix environments.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• HR Systems & Technical Skills - Proficiency in the specific tools used by UW Medicine HR Analysts: Microsoft Office Suite (Word, PowerPoint, Outlook, Visio, and Advanced Excel (formulas, pivot tables, data analysis, and dashboards)), document management systems and collaboration tools (Teams and Sharepoint), HRIS (Workday), and survey and employee feedback tools.
• Internal motivation to be action oriented and results driven with ability to adapt to change.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.
• Ability to learn, understand, and apply new technologies.
• Values consistent with those of UW Medicine's mission to improve the health of the public, that HR supports by creating a workplace environment that makes UW Medicine the Employer of Choice for top talent at all of our entities.

Desired Qualifications

• 1+ years hands-on functional experience in Workday HCM.
• 1+ years experience working in HR.

Working Environmental Conditions

• At least one day per week in office.
• The work may be performed during the department’s core business hours; either by telecommuting or in an office environment, based on the team’s business requirements and manager approval.
• Some off-hours and weekends may be needed to resolve problems and respond to emergencies.
• Is expected to meet in-person as directed by manager.
• Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.

Compensation, Benefits and Position Details

Pay Range Minimum:

$78,000.00 annual

Pay Range Maximum:

$84,000.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.