Product Marketing Associate Jobs in Auburn Hills, MI

About Brōwe

Brōwe Skin + Brow Bar is a modern specialty day spa located in the heart of Downtown Auburn Hills. We specialize in natural brow enhancement and relaxing, results-driven facial experiences, delivering personalized care that helps clients feel confident, refreshed, and cared for. From the moment a guest walks through our doors, every detail is designed to create an exceptional experience.

Our team is known for being welcoming, knowledgeable, and trusted experts. As a small business, every team member contributes directly to the success of our spa and the experience of our clients. We value reliability, professionalism, authenticity, and a commitment to continuous growth and excellence.

Learn More: www.broweskinandbrow.com

About The Position

As a Client Experience & Marketing Specialist, you'll play an important role in both the day-to-day operation of Brōwe and the continued growth of our brand.

This is a dynamic position that combines luxury client service with hands-on marketing support. You'll be the first impression our guests experience while also helping bring our brand to life through social media content, marketing campaigns, and creative projects. If you're organized, personable, creative, and enjoy both hospitality and digital marketing, this is an excellent opportunity to grow within a luxury spa environment.

Required Qualifications:

• Excellent communication skills
• Comfortable answering the phones and communicating professionally with clients
• Previous customer service experiences ideal; preferably experience in setting appointments
• Basic computer proficiency and comfortable learning new software systems
• Professional appearance and positive attitude
• Dependable transportation and reliable attendance
• Comfortable filming social media content
• Familiarity with Instagram, Tik Tok, Canva, and basic video editing
• Interest in marketing, social media, or content creation preferred

Client Experience Responsibilities Include:

• Greeting and welcoming clients upon arrival
• Managing incoming phone calls, texts, and emails in a timely and professional manner
• Assisting with appointment scheduling and client inquiries
• Maintaining accurate client records and supporting daily administrative tasks
• Ensuring forms, waivers, and client records remain current
• Developing a working knowledge of spa services, products, promotions, and policies
• Assisting with retail sales and inventory management
• Confirming upcoming appointments and managing appointment gaps
• Maintaining the cleanliness, organization, and presentation of the spa, including laundry, treatment room turnover support, restrooms, floors, and common areas
• Supporting the team with various operational tasks to ensure a smooth and efficient client experience

Marketing Responsibilities Include:

• Assist in executing Brōwe's existing marketing strategy across digital platforms
• Capture high-quality photo and video content throughout the spa
• Film and edit Instagram Reels, TikTok videos, and other short-form content
• Schedule and publish social media content
• Assist with email marketing campaigns and promotional initiatives
• Track and report key marketing performance metrics and analytics
• Maintain an organized library of brand photography and video assets
• Stay current on social media trends while ensuring all content aligns with the Brōwe brand
• Collaborate with leadership on creative marketing ideas and campaign execution

PLEASE NOTE: This is not a stationary desk position.

We are looking for someone who is excited to contribute, grow, and become a part of our team long term. At Brōwe, we are committed to building a strong, supportive team, and we take pride in creating a workplace where employees feel valued and invested in our shared success. This is an entry-level position designed for someone looking to build a long-term career in client experience, marketing, and business operations.

APPLICATION LIN: https://forms.gle/BZJmfSL6S25jMPRz9

Pay: $18.00 - $24.00 per hour

Benefits:

• Employee discount
• Health insurance
• Vision insurance

Work Location: In person