Product Support Specialist Jobs in Vermont
Product Support Specialist jobs in Vermont concentrate in software, healthcare technology, and financial services, with consistent openings at employers across Burlington, Montpelier, and the Upper Valley region. Established Vermont employers such as GlobalFoundries, MyWebGrocer, and the University of Vermont Medical Center maintain ongoing demand for specialists skilled in SaaS troubleshooting, enterprise software support, and customer-facing technical escalation. Roles range from entry-level help-desk positions to senior technical support leads managing complex client accounts. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 31+ Product Support Specialist jobs
Position Details
Advertising/Posting Title LCOM IT Support Technician
Posting Summary
Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office. Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.
Minimum Qualifications
Bachelor’s degree in related field and two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required.
Desirable Qualifications
Ability to troubleshoot and support Mac computers desirable.
Anticipated Pay Range
$27.00 - $30.00/hr
Other Information
Special Conditions
A probationary period may be required. This position is ineligible for telework due to the essential functions. Background Check required for this position.
FLSA
Non-Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
05/07/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
Open Until Filled
Yes
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Technology Support OC4 N
Posting Number S6086PO
Department COM Technology Services/55006
Position Number 00022138
Percent of Full-Time
1.0
Standard Hours at 1.0 FTE
37.5
Term (months per year)
12
Position Details
Advertising/Posting Title LCOM IT Support Technician
Posting Summary
Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office. Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.
Minimum Qualifications
Bachelor’s degree in related field and two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required.
Desirable Qualifications
Ability to troubleshoot and support Mac computers desirable.
Anticipated Pay Range
$27.00 - $30.00/hr
Other Information
Special Conditions
A probationary period may be required. This position is ineligible for telework due to the essential functions. Background Check required for this position.
FLSA
Non-Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
05/07/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
Open Until Filled
Yes
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Technology Support OC4 N
Posting Number S6086PO
Department COM Technology Services/55006
Position Number 00022138
Percent of Full-Time
1.0
Standard Hours at 1.0 FTE
37.5
Term (months per year)
12
See All 31 Product Support Specialist Jobs in Vermont
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Find JobsProduct Support Specialist Jobs by City in Vermont
Where Vermont roles are concentrated, by current openings.
Product Support Specialist Job Market in Vermont
A snapshot from current Vermont openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Government & Public Sector
- Healthcare & Medical Services
- Education
- Technology & Software
What Vermont Employers Look For
The qualifications that appear most often in product support specialist jobs across Vermont.
- Bachelor's degree in information technology, computer science, or a related field
- Experience with SaaS platforms, CRM systems, or enterprise software troubleshooting
- Strong written and verbal communication skills for customer-facing technical support
- Ability to document issues and resolutions in a ticketing system such as Zendesk or Jira
- Familiarity with cross-functional collaboration between support, engineering, and product teams
- Demonstrated ability to manage multiple open support cases and prioritize by severity
Product Support Specialist Jobs in Vermont: Frequently Asked Questions
How do you become a product support specialist in Vermont?
Most Vermont employers hire product support specialists with a bachelor's degree in information technology, computer science, or a related field, though associate degrees combined with hands-on technical experience are accepted at many companies. Vermont does not require a state-issued license for this role. Candidates strengthen their applications by earning vendor certifications such as CompTIA A+ or Salesforce Administrator credentials, which are consistently valued by Vermont's software and healthcare-technology employers.
Which companies hire product support specialists in Vermont?
Employers hiring product support specialists in Vermont right now include Shaw's, State of Vermont, and CVS Health, based on current listings on Migrate Mate as of July 2026. Vermont's technology and healthcare sectors, anchored in the Burlington area, generate the steadiest volume of product support openings in the state.
Which Vermont cities have the most product support specialist jobs?
Montpelier, Vermont, and Burlington have the most product support specialist openings in Vermont. Burlington drives the largest share of demand as the state's commercial and technology hub, home to software firms and the UVM Medical Center, while Montpelier sees openings tied to government technology vendors and financial services institutions, and Upper Valley communities benefit from proximity to Dartmouth-affiliated employers across the New Hampshire border.
Are there remote product support specialist jobs in Vermont?
Yes, and more than most fields. About 55% of product support specialist openings tied to Vermont are remote or hybrid as of July 2026, reflecting how naturally this desk-based, software-centered role adapts to distributed work. The most remote-friendly segments are SaaS customer support and enterprise software troubleshooting, where the entire workflow runs through digital ticketing and video calls.
How can I get hired as a product support specialist in Vermont with little or no experience?
The most realistic entry path is a help-desk or IT support associate role, which Vermont employers such as technology firms in the Burlington corridor and the UVM Health Network regularly fill with candidates who lack direct product support experience. Completing a CompTIA A+ or Google IT Support Professional certificate demonstrates foundational competency. Lateral moves from customer service, quality assurance, or inside sales roles are common and recognized, and a portfolio of resolved technical cases or documented troubleshooting guides strengthens an application significantly.
Where can I find and apply to product support specialist jobs in Vermont?
You can find and apply to product support specialist jobs in Vermont on Migrate Mate, which lists current Vermont openings. Search the roles that match your experience and specialization, then apply directly to the ones that fit your background and location preferences.
See All 31 Product Support Specialist Jobs in Vermont
Find roles in Vermont that match your experience and apply in just a few clicks.
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