Professional Services Engineer Jobs in Florida

Responsibilities:

Lab, Infrastructure & Automation (primary focus)

• Own the day-to-day operation, maintenance, and lifecycle management of the regional laboratory, showroom, and demonstration facilities serving sales and marketing across Latin America.
• Design, deploy, and continuously optimize the lab’s compute, storage, networking, and virtualization fabric for high availability, performance, and security.
• Treat the lab as code: build and maintain Infrastructure-as-Code, configuration management, and CI/CD pipelines to provision, version, and tear down repeatable demo and POC environments on demand.
• Automate routine operations: backups, snapshots, patching, environment resets, capacity and energy monitoring, and health checks. Enable tooling to accelerate operations, troubleshooting, and documentation.
• Monitor, troubleshoot, and remediate physical and virtual infrastructure; provide on-site support for cabling, device shipping logistics, and physical safety inspections.
• Maintain accurate, version-controlled documentation of all configurations, topologies, and changes.

Pre-Sales & Technical Enablement (supporting focus)

• Support strategic pre-sales engagements and key opportunities as a high-level regional technical resource, with emphasis on lab-backed demonstrations and POCs.
• Plan and execute proof-of-concept initiatives, on-site and remotely, using lab infrastructure to validate solution designs against customer requirements.
• Conduct technical meetings, presentations, and demonstrations for customers and partners, and act as a subject-matter expert in design reviews.
• Build demo guides and reusable assets that help field engineers and partners deliver faster, higher-quality demonstrations.
• Work with Product Management and Engineering to surface lab/demo requirements and help qualify features critical to Fortinet’s success.
• Provide training and mentorship to Systems Engineers and partners at regional events and within virtual teams.

Teamwork & Operating Cadence

Operate within a distributed team, contribute to internal engineering communities, comply with activity reporting, and communicate proactively with the CSE Manager / Director. Domestic and international travel is required.

Requirements (Knowledge, Skills & Abilities)

Must-have

• Years of technical experience in networking, computing, or data-center/lab infrastructure, with a track record of building and operating complex environments.
• Hands-on administration of Windows and Linux, plus virtualization and private-cloud platforms (e.g., VMware vSphere, KVM, or OpenStack), including building and optimizing a virtual data center.
• Scripting and automation: Python and Bash, Infrastructure-as-Code (Ansible, Terraform), Git-based workflows, and comfort working with REST APIs.
• Strong grasp of network infrastructure (switching, routing, BGP/OSPF) and network security enforcement (NGFW/VPN, segmentation, authentication).
• Excellent written and verbal communication and documentation skills; able to present to technical and business audiences and manage complex work plans.

Bonus

• Modern secure access (SD-WAN, SASE, ZTNA), public cloud (AWS, Azure, GCP), and containers/Kubernetes.
• SIEM/SOAR and observability tooling; traffic generation and validation tools (e.g., Ixia BreakingPoint).
• Familiarity with AI/ML applied to infrastructure operations, observability, and content generation. Relevant certifications (Fortinet NSE/FCX/FCSS, CISSP, CISM) or cloud/automation certifications.

Education & Languages

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• English and Spanish required (B2 level or higher); Portuguese a strong plus.