Quality Manager Jobs in Maryland
Quality Manager jobs in Maryland are concentrated in the Baltimore metro, the Washington D.C. suburbs, and the Annapolis corridor, where defense contracting, life sciences, and federal healthcare supply chains drive steady demand at every level from associate quality engineer to director of quality assurance. Northrop Grumman, Leidos, and Johns Hopkins Health System are among the most established employers in the state with ongoing quality management needs. The most in-demand specialties are medical device quality systems, aerospace and defense compliance, and ISO-based manufacturing quality. Scan the live roles below and apply to whichever ones fit.
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Opportunities, Inc. seeks to ensure that all people with intellectual and developmental disabilities are provided chances to build a broad range of skills, gain new knowledge, interact with their community and, most importantly, be provided a variety of inclusive opportunities within the communities where they work, recreate, and live. We provide excellence in vocational, social, and adaptive skill development to help adults with disabilities achieve their fullest potential for independence and self-confidence.
JOB SUMMARY:
The Quality Assurance Manager will be responsible for ensuring the implementation of all Quality Assurance and Compliance focused initiatives. The QA Manager is responsible for working across programs to ensure compliance with regulations and policy, including the reporting and investigation of incidents, COMAR Regulations, the DDA Waivers, DDA Policy, and internal protocols. This position reports to the Chief Operating Officer, but works closely with Program Managers and the Chief Program Officer to ensure programs are operating in accordance with all applicable policies and regulations set forth by the State.
Starting Salary: $70,000/year
FLSA Classification: Exempt
ESSENTIAL FUNCTIONS:
- Responsible for Incident Reporting on behalf of Opportunities, Inc., triaging all potential incidents reported by staff, families, and/or people supported. Manages incident report records in both iCareManager and PCIS2.
- Completes and submits the Quarterly A-5 form, for all internal incidents, to the DDA, as required through regulation.
- Conduct incident investigations in accordance with the State of Maryland’s Policy on Reportable Incidents and Investigations (PORII).
- Partner with the Director of Training, Operations Managers, and others to ensure the delivery of Incident Reporting and Investigation training, CPR/First, and other required training for direct support staff.
- Serve as the liaison between Opportunities, Inc. and external surveyors, such as OHCQ, Liberty QIO, DDA.
- Complete and submit Plan of Corrections for the organization, as needed, for any statements of deficiency and citations that are received.
- Collaborates with Leadership to ensure maintenance of current licensure and DDA approvals/certifications, including annual DDA renewal and MPRIME Medicaid revalidations.
- Conducts monthly Audits for unbilled services remaining in iCM, working with program leadership and the Billing Specialist to close the loop on unbilled services. Communicates with all necessary staff regarding unbilled items.
- Create and implement series of internal audits related to documentation, training, billing, service delivery, etc. for all programs.
- Develop and/or Maintain agency protocols and policies in accordance with COMAR and DDA requirements, with particular emphasis on HIPAA, emergency and disaster preparedness, drills, and incident reporting.
- Collaborate with Community Engagement Specialists to update and complete bi-annual satisfaction surveys with people in services and families.
- Perform monthly eligibility checks for all people experiencing service disruptions due to Medicaid revalidation challenges.
- Track all Key Performance Indicators (KPI) across programs and report progress to managers and agency leadership.
- Update Program Service Plans on an annual/as needed basis.
- Performing Quality assurance checks throughout all programs, ensuring that goals are being worked on regularly, and that services reflect meaningful activities and are based around creating inclusive opportunities for the people supported by Opportunities, Inc
- Complete quarterly building safety assessment and relay maintenance needs to appropriate staff.
- Complete monthly water temperature testing of Opportunities, Inc. sites, making sure that water temperatures do not exceed a maximum of 110 degrees Fahrenheit, aiming for a temperature of 105 degrees.
- Collaborates with agency leadership and other managers to create the organizations’ annual Quality Assurance plan. Tracks progress on the plan and reports on goals quarterly to agency leadership and ensures plan completion and submission to the Developmental Disabilities Administration annually.
- Attend and participate in regular meetings of the Admission, Reviews and Discharges committee, participating in the process of determining if Opportunities Inc. can meet the needs of prospective clients.
- Create and implement drill schedules, ensuring that drills are completed in different settings (both licensed sites and in the community) with people in services.
- Ensure the completion and documentation of all quarterly fire drills, and annual active shooter drills and Shelter in Place drills.
- Ensures full compliance with regulations related to needed onsite emergency materials and kits.
- Perform random review of service records to review quality of services and provide routine feedback to programs.
- Oversee all aspects of the agency’s Standing Committee; developing the membership and facilitating the committee’s work as required by COMAR. Complete all administrative work related to the standing committee including monthly packets, agendas, and reports necessary for the meetings.
- Partner, as needed, with Community Engagement Specialist on self-advocacy initiatives, such as meetings of self-advocacy groups/events, and rights-promoting activities with people supported by Opportunities, Inc.
- Serve as the designated Privacy Official, ensuring compliance with HIPAA in program operations.
- Serve as the designated Safety Official, ensuring compliance with safety measures.
- Assist in leveraging information systems to provide insights & reporting to programs.
- Ensure updated consents (photo, HIPAA) are kept on file for people we support.
- Complete a sample monthly PCP Review in each program and provide a report to the Program Directors & Leadership team.
- Participate in cross-functional teams as necessary
- Other duties as assigned.
EXPECTATIONS/DESIRED SKILLS:
- Creative and detail-oriented
- Proven initiative and self-starter attributes
- Ability to effectively manage multiple priorities at the same time.
- Strong organizational and time management skills
- Ability and willingness to work in a high-energy environment.
- Relates well to diverse populations; builds appropriate rapport.
- Strong technical knowledge, including experience with Microsoft Office suite.
- iCM, PCIS2 experience a plus
QUALIFICATIONS:
- Bachelor’s degree (7 years of experience working in the field of developmental disabilities can substitute for required degree)
- A valid driver's license, clean driving record, reliable transportation and willingness to drive company vehicles.
- 5 years of experience working at an agency supporting individuals with Intellectual and/or Developmental Disabilities or mental health disorders.
-
Experience in QA and/or Incident Reporting according to PORII
- 3+ years of experience with triaging & reporting incidents at a Maryland DDA provider.
- Experience with practical application of COMAR regulations and DDA policies.
- Experience in the development and implementation of agency policies related to quality and compliance.
- High level of competency in information system usage and reporting. e.g., comfortable with Microsoft Office 365 and other information systems such as iCM and PCIS2.
- Experience overseeing or serving on a Standing Committee.
- Experience guiding / training staff at all levels of an organization.
Opportunities, Inc. is an Equal Opportunity Employer.
Monday through Friday 8 am - 4 pm
Opportunities, Inc. seeks to ensure that all people with intellectual and developmental disabilities are provided chances to build a broad range of skills, gain new knowledge, interact with their community and, most importantly, be provided a variety of inclusive opportunities within the communities where they work, recreate, and live. We provide excellence in vocational, social, and adaptive skill development to help adults with disabilities achieve their fullest potential for independence and self-confidence.
JOB SUMMARY:
The Quality Assurance Manager will be responsible for ensuring the implementation of all Quality Assurance and Compliance focused initiatives. The QA Manager is responsible for working across programs to ensure compliance with regulations and policy, including the reporting and investigation of incidents, COMAR Regulations, the DDA Waivers, DDA Policy, and internal protocols. This position reports to the Chief Operating Officer, but works closely with Program Managers and the Chief Program Officer to ensure programs are operating in accordance with all applicable policies and regulations set forth by the State.
Starting Salary: $70,000/year
FLSA Classification: Exempt
ESSENTIAL FUNCTIONS:
- Responsible for Incident Reporting on behalf of Opportunities, Inc., triaging all potential incidents reported by staff, families, and/or people supported. Manages incident report records in both iCareManager and PCIS2.
- Completes and submits the Quarterly A-5 form, for all internal incidents, to the DDA, as required through regulation.
- Conduct incident investigations in accordance with the State of Maryland’s Policy on Reportable Incidents and Investigations (PORII).
- Partner with the Director of Training, Operations Managers, and others to ensure the delivery of Incident Reporting and Investigation training, CPR/First, and other required training for direct support staff.
- Serve as the liaison between Opportunities, Inc. and external surveyors, such as OHCQ, Liberty QIO, DDA.
- Complete and submit Plan of Corrections for the organization, as needed, for any statements of deficiency and citations that are received.
- Collaborates with Leadership to ensure maintenance of current licensure and DDA approvals/certifications, including annual DDA renewal and MPRIME Medicaid revalidations.
- Conducts monthly Audits for unbilled services remaining in iCM, working with program leadership and the Billing Specialist to close the loop on unbilled services. Communicates with all necessary staff regarding unbilled items.
- Create and implement series of internal audits related to documentation, training, billing, service delivery, etc. for all programs.
- Develop and/or Maintain agency protocols and policies in accordance with COMAR and DDA requirements, with particular emphasis on HIPAA, emergency and disaster preparedness, drills, and incident reporting.
- Collaborate with Community Engagement Specialists to update and complete bi-annual satisfaction surveys with people in services and families.
- Perform monthly eligibility checks for all people experiencing service disruptions due to Medicaid revalidation challenges.
- Track all Key Performance Indicators (KPI) across programs and report progress to managers and agency leadership.
- Update Program Service Plans on an annual/as needed basis.
- Performing Quality assurance checks throughout all programs, ensuring that goals are being worked on regularly, and that services reflect meaningful activities and are based around creating inclusive opportunities for the people supported by Opportunities, Inc
- Complete quarterly building safety assessment and relay maintenance needs to appropriate staff.
- Complete monthly water temperature testing of Opportunities, Inc. sites, making sure that water temperatures do not exceed a maximum of 110 degrees Fahrenheit, aiming for a temperature of 105 degrees.
- Collaborates with agency leadership and other managers to create the organizations’ annual Quality Assurance plan. Tracks progress on the plan and reports on goals quarterly to agency leadership and ensures plan completion and submission to the Developmental Disabilities Administration annually.
- Attend and participate in regular meetings of the Admission, Reviews and Discharges committee, participating in the process of determining if Opportunities Inc. can meet the needs of prospective clients.
- Create and implement drill schedules, ensuring that drills are completed in different settings (both licensed sites and in the community) with people in services.
- Ensure the completion and documentation of all quarterly fire drills, and annual active shooter drills and Shelter in Place drills.
- Ensures full compliance with regulations related to needed onsite emergency materials and kits.
- Perform random review of service records to review quality of services and provide routine feedback to programs.
- Oversee all aspects of the agency’s Standing Committee; developing the membership and facilitating the committee’s work as required by COMAR. Complete all administrative work related to the standing committee including monthly packets, agendas, and reports necessary for the meetings.
- Partner, as needed, with Community Engagement Specialist on self-advocacy initiatives, such as meetings of self-advocacy groups/events, and rights-promoting activities with people supported by Opportunities, Inc.
- Serve as the designated Privacy Official, ensuring compliance with HIPAA in program operations.
- Serve as the designated Safety Official, ensuring compliance with safety measures.
- Assist in leveraging information systems to provide insights & reporting to programs.
- Ensure updated consents (photo, HIPAA) are kept on file for people we support.
- Complete a sample monthly PCP Review in each program and provide a report to the Program Directors & Leadership team.
- Participate in cross-functional teams as necessary
- Other duties as assigned.
EXPECTATIONS/DESIRED SKILLS:
- Creative and detail-oriented
- Proven initiative and self-starter attributes
- Ability to effectively manage multiple priorities at the same time.
- Strong organizational and time management skills
- Ability and willingness to work in a high-energy environment.
- Relates well to diverse populations; builds appropriate rapport.
- Strong technical knowledge, including experience with Microsoft Office suite.
- iCM, PCIS2 experience a plus
QUALIFICATIONS:
- Bachelor’s degree (7 years of experience working in the field of developmental disabilities can substitute for required degree)
- A valid driver's license, clean driving record, reliable transportation and willingness to drive company vehicles.
- 5 years of experience working at an agency supporting individuals with Intellectual and/or Developmental Disabilities or mental health disorders.
-
Experience in QA and/or Incident Reporting according to PORII
- 3+ years of experience with triaging & reporting incidents at a Maryland DDA provider.
- Experience with practical application of COMAR regulations and DDA policies.
- Experience in the development and implementation of agency policies related to quality and compliance.
- High level of competency in information system usage and reporting. e.g., comfortable with Microsoft Office 365 and other information systems such as iCM and PCIS2.
- Experience overseeing or serving on a Standing Committee.
- Experience guiding / training staff at all levels of an organization.
Opportunities, Inc. is an Equal Opportunity Employer.
Monday through Friday 8 am - 4 pm
See All 51 Quality Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Quality Manager JobsQuality Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Quality Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Energy
- Construction & Real Estate
- Medical Devices
- Distribution & Wholesale
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in quality manager jobs across Maryland.
- Bachelor's degree in engineering, life sciences, or a related technical field required
- ASQ Certified Quality Manager or Certified Quality Engineer credential strongly preferred
- Demonstrated experience with ISO 9001, AS9100, or FDA 21 CFR Part 820 quality systems
- Proficiency in root cause analysis tools such as 8D, CAPA, and FMEA
- Experience leading internal audits and managing regulatory or customer inspections
- Familiarity with CMMI, DCMA requirements, or ITAR compliance for defense-sector roles
Quality Manager Jobs in Maryland: Frequently Asked Questions
How do you become a quality manager in Maryland?
Most quality manager roles in Maryland require a bachelor's degree in engineering, a life science, or a technical discipline, plus several years of hands-on quality experience. While Maryland does not issue a state license specific to quality management, employers in defense and medical device manufacturing expect certification from the American Society for Quality, particularly the Certified Quality Manager or Certified Quality Engineer designation. Familiarity with FDA or defense regulatory frameworks substantially strengthens a candidate's profile in this market.
How much do quality managers make in Maryland?
Quality managers in Maryland earn a median of about $132,540 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $78,760 for the lowest 10% to over $213,100 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire quality managers in Maryland?
Employers hiring quality managers in Maryland right now include Quanta Services, Holly Poultry, and M.C. Dean, based on current listings on Migrate Mate as of August 2026. Maryland's concentration of aerospace primes, federal health agencies, and medical device manufacturers creates consistent year-round demand across both large contractors and specialized mid-size firms.
Which Maryland cities have the most quality manager jobs?
Baltimore, Rockville, and Halethorpe lead Maryland for quality manager openings. Baltimore anchors the life sciences and hospital systems cluster, while the D.C. suburbs of Bethesda, Rockville, and Germantown concentrate defense contractors and biotech firms, and the Annapolis and Aberdeen areas reflect the military installation and aerospace supplier base that runs along the I-95 corridor.
Are there remote quality manager jobs in Maryland?
Yes, but they're uncommon. Quality management work is largely hands-on, requiring presence on production floors, in labs, or at audit sites, which limits fully remote arrangements. About 27% of quality manager openings tied to Maryland are remote or hybrid as of August 2026, and those tend to cluster in quality systems documentation, supplier auditing coordination, and regulatory affairs functions rather than direct manufacturing oversight roles.
How can I get hired as a quality manager in Maryland with little or no experience?
The most realistic entry path is a quality technician, quality inspector, or quality assurance associate role, which Maryland's defense and biotech manufacturers hire for regularly and use as a pipeline into management. Large employers such as Leidos and Johns Hopkins Health System run structured associate or rotational programs where candidates build auditing and corrective action skills from day one. Earning an entry-level ASQ certification like the Certified Quality Improvement Associate and gaining exposure to ISO documentation or FDA GMP environments gives a candidate a clear, demonstrable edge over other applicants.
Where can I find and apply to quality manager jobs in Maryland?
You can find and apply to quality manager jobs in Maryland on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your background and target location, and apply directly to the positions that fit.
See All 51 Quality Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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