Remote Content Manager Jobs
Remote content manager jobs are open across the U.S. in sectors like SaaS, e-commerce, fintech, and digital media, at remote-first companies and distributed teams that need content driving pipeline and brand. From associate-level roles to senior content manager positions leading full editorial programs, employers hiring remotely right now include STIO, Granicus, and Robert Half. Scan the live roles below and apply to whichever ones fit.
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Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.
The Manager, Process & Content will lead a team focused on translating operations and evolving business needs to clear, scalable workflows and content. This role owns the end-to-end lifecycle of agent-facing process documentation, internal knowledge base content, and external help center content for Roadie's Customer Experience (CX) contact center - from process discovery and mapping through content creation, governance, and version control. This work will help our internal and BPO agents deliver a consistent, accurate, current, and accessible Roadie experience across voice, chat, and email support.
What You’ll Do
- Build, lead and develop the CX Process and Content teams, setting clear priorities and standards and coaching team members for growth
- Own SOP creation and maintenance for agent-facing processes, applying the tiered SOP framework for consistency and readability
- Oversee process mapping and documentation (e.g., using tools like Whimsical) to translate informal practices into formal, structured operational workflows across CX segments
- Manage the end-to-end content lifecycle (creation, review/approval, publishing, maintenance, and retirement) for internal knowledge base articles, job aids, reference materials, and external help center content
- Own knowledge base strategy and platform management (e.g., Salesforce) across both internal and external content, including structure, searchability, and content lifecycle
- Establish and enforce documentation governance: version control, review cadence, approval workflows, and retirement of outdated content
- Define, track, and report on key documentation health and success metrics (e.g., usage, findability, deflection, staleness) to drive continuous improvement, keeping stakeholders informed of risks and progress
- Partner with the Training Delivery/Instructional Design Manager to ensure process and content changes are reflected in curriculum and nesting materials without duplication of effort
- Partner with Quality to turn QA findings, process gaps and other friction points into clearer processes and content
- Manage BPO-facing process and content updates, from communication through implementation, ensuring parity and compliance across BPO partner sites
- Partner cross-functionally with stakeholders such as CX leadership, Product, and Marketing to stay ahead of upcoming changes (feature launches, policy updates) that require new or updated process documentation and knowledge base content
What You Bring
- 3+ years leading process and content functions in a contact center environment
- Experience supporting outsourced services or BPO operations, maintaining consistent processes and content
- Strong experience in knowledge base/content strategy, including managing knowledge base platforms (e.g., Salesforce), for both internal and customer-facing content
- Experience measuring and reporting on the effectiveness of processes and knowledge base/help center content, leveraging data to prioritize improvements
- Excellent people leadership background, bringing coaching and prioritization experience to support a scaling team
- Experience building or scaling SOP frameworks and process mapping practices from the ground up
- Excellent writing, editing, and information-architecture skills, with the ability to make complex processes clear and digestible for multiple audiences
- Familiarity with process mapping tools (e.g., Whimsical, Lucidchart)
- Experience working cross-functionally with Training Delivery, Quality, and Operations leaders
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.
The Manager, Process & Content will lead a team focused on translating operations and evolving business needs to clear, scalable workflows and content. This role owns the end-to-end lifecycle of agent-facing process documentation, internal knowledge base content, and external help center content for Roadie's Customer Experience (CX) contact center - from process discovery and mapping through content creation, governance, and version control. This work will help our internal and BPO agents deliver a consistent, accurate, current, and accessible Roadie experience across voice, chat, and email support.
What You’ll Do
- Build, lead and develop the CX Process and Content teams, setting clear priorities and standards and coaching team members for growth
- Own SOP creation and maintenance for agent-facing processes, applying the tiered SOP framework for consistency and readability
- Oversee process mapping and documentation (e.g., using tools like Whimsical) to translate informal practices into formal, structured operational workflows across CX segments
- Manage the end-to-end content lifecycle (creation, review/approval, publishing, maintenance, and retirement) for internal knowledge base articles, job aids, reference materials, and external help center content
- Own knowledge base strategy and platform management (e.g., Salesforce) across both internal and external content, including structure, searchability, and content lifecycle
- Establish and enforce documentation governance: version control, review cadence, approval workflows, and retirement of outdated content
- Define, track, and report on key documentation health and success metrics (e.g., usage, findability, deflection, staleness) to drive continuous improvement, keeping stakeholders informed of risks and progress
- Partner with the Training Delivery/Instructional Design Manager to ensure process and content changes are reflected in curriculum and nesting materials without duplication of effort
- Partner with Quality to turn QA findings, process gaps and other friction points into clearer processes and content
- Manage BPO-facing process and content updates, from communication through implementation, ensuring parity and compliance across BPO partner sites
- Partner cross-functionally with stakeholders such as CX leadership, Product, and Marketing to stay ahead of upcoming changes (feature launches, policy updates) that require new or updated process documentation and knowledge base content
What You Bring
- 3+ years leading process and content functions in a contact center environment
- Experience supporting outsourced services or BPO operations, maintaining consistent processes and content
- Strong experience in knowledge base/content strategy, including managing knowledge base platforms (e.g., Salesforce), for both internal and customer-facing content
- Experience measuring and reporting on the effectiveness of processes and knowledge base/help center content, leveraging data to prioritize improvements
- Excellent people leadership background, bringing coaching and prioritization experience to support a scaling team
- Experience building or scaling SOP frameworks and process mapping practices from the ground up
- Excellent writing, editing, and information-architecture skills, with the ability to make complex processes clear and digestible for multiple audiences
- Familiarity with process mapping tools (e.g., Whimsical, Lucidchart)
- Experience working cross-functionally with Training Delivery, Quality, and Operations leaders
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.
See All 92 Remote Content Manager Jobs
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Find Remote Content Manager JobsRemote Content Manager Job Market
Who's Hiring
Top Industries Hiring
- Science & Research
- Technology & Software
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in remote content manager jobs.
- Three or more years of experience managing content strategy or editorial programs
- Proficiency with a content management system such as WordPress, Contentful, or Drupal
- Demonstrated ability to manage freelance writers, editors, or cross-functional contributors
- Working knowledge of SEO best practices and tools such as Google Search Console or Semrush
- Strong writing and editing skills with a portfolio of published work
- Bachelor's degree in communications, journalism, marketing, or a related field
Tips for Your Remote Content Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote content manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through listings that require on-site work.
Build a portfolio that signals remote readiness
Remote employers want evidence you can produce and manage content without hand-holding. Include links to live published work, note any SEO or traffic results you drove, and document tools you used, like a CMS, editorial calendar, or project management platform.
Demonstrate async communication skills up front
Remote content manager roles run on written communication. Write your cover letter and any work samples in the same clear, direct style you'd use in Slack or a Notion brief. Employers screen for candidates who can convey context and decisions in writing, not just in meetings.
Target companies with distributed content teams
Remote-first SaaS companies, digital media brands, and e-commerce businesses hire content managers remotely as a default, not as a one-off arrangement. Filter your search to companies explicitly described as remote-first or fully distributed, where the role and team structure are built for remote work.
Remote Content Manager Jobs: Frequently Asked Questions
How do I get a remote content manager job?
Target remote-first companies and fully distributed teams, which are the employers most likely to hire content managers without an office requirement. Remote employers screen hard for async communication skills, self-directed project ownership, and clear written documentation habits. A portfolio showing published work, measurable content results like traffic or conversion lift, and familiarity with tools like Notion, Asana, or a CMS gives you a real edge over candidates without visible remote-ready evidence.
Which companies hire remote content managers?
Employers currently hiring remote content managers include STIO, Granicus, and Robert Half, per current remote listings on Migrate Mate as of September 2026. Remote content manager roles tend to concentrate at SaaS companies, digital media brands, e-commerce businesses, and fintech firms that run distributed marketing teams and need content leadership without a physical office.
Can you get a remote content manager job with no experience?
Yes, but remote entry-level content manager roles are harder to land because employers expect you to work independently from day one without in-person onboarding or oversight. The most effective path is building a visible portfolio through freelance work, contract content projects, or a blog with documented results. Remote-first startups and small SaaS companies are more likely to take a chance on emerging talent than large enterprises, especially when you demonstrate strong async written communication.
Do you need a degree for remote content manager jobs?
Not always. Many remote employers care far more about demonstrated writing ability, content strategy thinking, and a portfolio of published work than about a specific credential. A degree in English, communications, marketing, or journalism is common in the field but rarely a hard filter at remote-first companies. Showing measurable results from past content work, SEO familiarity, and experience owning a content calendar will carry more weight than your educational background alone.
Which industries hire the most remote content managers?
Remote content manager roles concentrate in Science & Research, Technology & Software, and Biotechnology & Pharmaceuticals, based on current remote listings on Migrate Mate as of September 2026. These sectors rely heavily on distributed marketing and growth teams that produce content at scale without centralized offices, making remote content managers a standard hire rather than an exception.
See All 92 Remote Content Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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