Remote Customer Director Jobs
Remote customer director jobs are actively hiring across the U.S., with remote-first firms and distributed teams bringing on leadership talent to manage customer relationships without a fixed office. Demand is strongest in sectors like technology, SaaS, and professional services. Employers hiring remotely right now include Evidence Based Associates, Motive, and SimpliSafe. Scan the live roles below and apply to whichever ones fit.
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About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Remote
Summary Description
The Director of Customer Success is responsible for the overall strategic, operational, financial, and relationship management of an assigned portfolio of ambulatory clients. This individual will serve as the primary strategic partner to client leadership, ensuring the delivery of exceptional customer experience, operational excellence, financial performance, client retention, and sustainable account growth.
This role requires a highly motivated, self-directed leader who takes ownership of their book of business, anticipates client needs, independently identifies opportunities and challenges, and drives solutions with minimal direction. The Director will partner closely with internal operational, product, technology, and executive leadership to ensure client objectives are achieved while maximizing the value and profitability of each relationship.
The successful candidate will demonstrate strong revenue cycle knowledge, financial acumen, analytical problem-solving capabilities, and the ability to translate operational performance into measurable business outcomes.
Job Responsibilities
Own and manage an assigned book of business encompassing ambulatory/physician practice customers.
Serve as the primary strategic relationship owner, developing trusted relationships with customer executives, operational leaders, and key stakeholders.
Demonstrate a comprehensive understanding of each customer’s business, organizational structure, revenue cycle operations, financial objectives, contractual commitments, and strategic priorities.
Maintain consistent executive-level engagement and communication, ensuring transparency, accountability, and alignment on business priorities.
Independently manage competing priorities across the portfolio, demonstrating sound judgment, initiative, and the ability to operate effectively with minimal oversight.
Maintain ownership and accountability for the financial performance of the assigned book of business, including revenue, operating costs, margins, and overall profitability.
Develop a strong understanding of client-level P&L performance, identifying financial risks, cost-to-serve opportunities, and areas for improved operational efficiency. Monitor financial performance against budget, forecast, and actual results, proactively identifying variances and developing actionable mitigation plans
Serve as the accountable client advocate and business leader, ensuring operational performance aligns with client expectations, contractual obligations, and established service levels.
Apply analytical and critical-thinking skills to evaluate complex revenue cycle issues, determine root causes, and drive sustainable solutions.
Effectively manage escalations through timely pro-active communication, decisive action, cross-functional collaboration, and documented resolution plans.
Translate operational data and performance metrics (KPIs and SLAs) into meaningful insights, recommendations, and measurable improvement initiatives.
Proactively identify and develop organic growth opportunities within existing accounts, including upselling, cross-selling, additional service lines, and expanded partnerships.
Lead client and internal business reviews, ensuring discussions are outcome-driven, data-focused, and aligned with strategic objectives.
Influence cross-functional teams through collaboration, accountability, and effective communication without relying solely on direct authority.
10+ years of experience in customer success, client services, account management, healthcare operations, or revenue cycle management, with progressive leadership responsibility.
Demonstrated experience independently managing a portfolio of assigned clients, preferably within ambulatory/physician practice environments.
Strong understanding of the healthcare revenue cycle, including patient access, eligibility, prior authorization, coding, billing, accounts receivable, denials management, and collections.
Proven ability to own a book of business and drive accountability for client relationships, operational performance, retention, revenue growth, and profitability.
Self-starter with an entrepreneurial mindset who takes initiative, anticipates needs, establishes priorities, and moves work forward with minimal direction.
Ability to balance strategic thinking with hands-on execution and manage multiple client priorities in a fast-paced, evolving environment.
Proven ability to build credibility and influence executive-level relationships through business knowledge, sound judgment, and effective communication.
Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
If you are a dedicated and experienced Customer Success Director ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.
75X1gGKqJY
About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Remote
Summary Description
The Director of Customer Success is responsible for the overall strategic, operational, financial, and relationship management of an assigned portfolio of ambulatory clients. This individual will serve as the primary strategic partner to client leadership, ensuring the delivery of exceptional customer experience, operational excellence, financial performance, client retention, and sustainable account growth.
This role requires a highly motivated, self-directed leader who takes ownership of their book of business, anticipates client needs, independently identifies opportunities and challenges, and drives solutions with minimal direction. The Director will partner closely with internal operational, product, technology, and executive leadership to ensure client objectives are achieved while maximizing the value and profitability of each relationship.
The successful candidate will demonstrate strong revenue cycle knowledge, financial acumen, analytical problem-solving capabilities, and the ability to translate operational performance into measurable business outcomes.
Job Responsibilities
Own and manage an assigned book of business encompassing ambulatory/physician practice customers.
Serve as the primary strategic relationship owner, developing trusted relationships with customer executives, operational leaders, and key stakeholders.
Demonstrate a comprehensive understanding of each customer’s business, organizational structure, revenue cycle operations, financial objectives, contractual commitments, and strategic priorities.
Maintain consistent executive-level engagement and communication, ensuring transparency, accountability, and alignment on business priorities.
Independently manage competing priorities across the portfolio, demonstrating sound judgment, initiative, and the ability to operate effectively with minimal oversight.
Maintain ownership and accountability for the financial performance of the assigned book of business, including revenue, operating costs, margins, and overall profitability.
Develop a strong understanding of client-level P&L performance, identifying financial risks, cost-to-serve opportunities, and areas for improved operational efficiency. Monitor financial performance against budget, forecast, and actual results, proactively identifying variances and developing actionable mitigation plans
Serve as the accountable client advocate and business leader, ensuring operational performance aligns with client expectations, contractual obligations, and established service levels.
Apply analytical and critical-thinking skills to evaluate complex revenue cycle issues, determine root causes, and drive sustainable solutions.
Effectively manage escalations through timely pro-active communication, decisive action, cross-functional collaboration, and documented resolution plans.
Translate operational data and performance metrics (KPIs and SLAs) into meaningful insights, recommendations, and measurable improvement initiatives.
Proactively identify and develop organic growth opportunities within existing accounts, including upselling, cross-selling, additional service lines, and expanded partnerships.
Lead client and internal business reviews, ensuring discussions are outcome-driven, data-focused, and aligned with strategic objectives.
Influence cross-functional teams through collaboration, accountability, and effective communication without relying solely on direct authority.
10+ years of experience in customer success, client services, account management, healthcare operations, or revenue cycle management, with progressive leadership responsibility.
Demonstrated experience independently managing a portfolio of assigned clients, preferably within ambulatory/physician practice environments.
Strong understanding of the healthcare revenue cycle, including patient access, eligibility, prior authorization, coding, billing, accounts receivable, denials management, and collections.
Proven ability to own a book of business and drive accountability for client relationships, operational performance, retention, revenue growth, and profitability.
Self-starter with an entrepreneurial mindset who takes initiative, anticipates needs, establishes priorities, and moves work forward with minimal direction.
Ability to balance strategic thinking with hands-on execution and manage multiple client priorities in a fast-paced, evolving environment.
Proven ability to build credibility and influence executive-level relationships through business knowledge, sound judgment, and effective communication.
Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
If you are a dedicated and experienced Customer Success Director ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.
75X1gGKqJY
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Find Remote Customer Director JobsRemote Customer Director Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Medical Devices
- Accounting & Auditing
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in remote customer director jobs.
- 7 or more years of customer-facing leadership experience in B2B or enterprise environments
- Demonstrated ability to build and manage high-performing customer success or account management teams
- Experience driving net revenue retention, upsell, and expansion across a defined customer portfolio
- Proficiency with CRM platforms and customer health monitoring tools
- Strong cross-functional collaboration skills with sales, product, and marketing stakeholders
- Bachelor's degree in business, communications, or a related field, with an MBA preferred for senior roles
Tips for Your Remote Customer Director Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer director openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sifting through non-remote listings mixed in.
Prove you can run accounts asynchronously
Remote customer directors live in written communication. Show examples of QBRs, renewal decks, or executive updates you've prepared and delivered without in-person meetings. Concrete written artifacts signal remote readiness faster than any resume claim.
Target remote-first companies over office-optional ones
Remote-first SaaS and technology companies have the processes, tools, and culture built for distributed customer leadership. Office-optional roles often revert to in-person expectations over time, so filtering for companies where remote is the default gives you a more stable long-term position.
Prepare for the async interview layer
Many remote customer director interviews include an async component, such as a written case study or recorded video response, before the live rounds. Practice articulating your customer strategy clearly in written form and without real-time back-and-forth from the interviewer.
Remote Customer Director Jobs: Frequently Asked Questions
How do I get a remote customer director job?
Remote customer director roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage customer relationships without in-person contact. Remote-first SaaS companies and distributed professional services firms hire most actively in this space. Candidates who document outcomes clearly, show async collaboration skills, and present a history of retaining or growing accounts remotely have a consistent edge over those with similar experience but no remote context.
Which companies hire remote customer directors?
Companies hiring remote customer directors right now include Evidence Based Associates, Motive, and SimpliSafe, based on current remote listings on Migrate Mate as of November 2026. Remote-first technology firms, distributed SaaS companies, and large enterprise organizations with decentralized customer teams are the most consistent sources of these openings.
Can you get a remote customer director job with no experience?
Yes, but remote entry-level customer director roles are harder to land because employers expect you to operate independently from day one, with minimal oversight. Candidates who come up through remote customer success, account management, or client services roles have a clearer path in. Demonstrating async communication skills, showing measurable results from prior customer-facing work, and targeting smaller remote-first companies that promote from within opens the door most reliably.
Do you need a degree for remote customer director jobs?
Not always. Remote employers in this role weigh demonstrated results in customer retention, revenue growth, and account leadership more heavily than a specific credential. A portfolio of successful customer relationships, documented outcomes, and leadership experience across distributed teams often carries more weight than a degree for remote customer director candidates, particularly at remote-first technology and SaaS companies.
Which industries hire the most remote customer directors?
Remote customer director roles concentrate in Technology & Software, Medical Devices, and Accounting & Auditing, based on current remote listings on Migrate Mate as of November 2026. These sectors hire customer directors remotely because their customer bases are geographically distributed and their internal teams already operate across time zones.
See All 58 Remote Customer Director Jobs
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