Customer Director Jobs
Customer Director jobs are open across technology, financial services, healthcare, retail, and professional services, at every level from senior manager to VP, with specializations in customer success, customer experience, and enterprise account management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 318+ Customer Director jobs
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The role
We are seeking a Customer Success Manager, Director to partner directly with the Global VP of Slack Success and Support and the leadership team. They will drive alignment across cross-functional teams, lead executive prep for critical engagements, own internal communications and planning, and ensure reliable execution across highest strategic priorities. You They will support the leader be more prepared, more connected to customers, product and more focused on what matters. You’ll act as the link between central strategy and field execution.
What you'll do
Stay ahead and bring a point of view
- Track priorities, commitments, decisions, and risks. Flag conflicts, prep gaps, and open decisions early.
- Come with a recommendation. Use AI and agents to synthesize inputs and draft fast.
Prepare the Global VP for customer and executive engagements
- Turn programs, initiatives, and priorities into coordinated engagements, prep milestones, decisions, and follow-ups.
- Work with the leadership team, account teams, product leaders, and exec admins to prepare for customer meetings, briefings, and strategic engagements.
- Exec presence and partnership with Slack ELT , Cloud Success LT, Chief of Staff team and COO org.
- Write concise briefs: relationship history, priorities, objectives, key messages, and needed decisions.
- Make sure the right people attend, prep is on time, and customer commitments have clear next steps and owners.
- Keep continuity across engagements so the Global VP has the context to build strong customer relationships.
Alignment in the new delivery model
- Align the two teams on shared customers, priorities, and escalations, and surface where they need to work better together.
- Drive Slack culture- Celebrate Success and share learnings
Run communications and the leadership rhythm
- Coordinate internal and external messaging, timing, and approvals.
- Own content for Open Doors, exec meetings, talk tracks, and comms.
- Run the rhythm of the business: leadership meetings, All Hands (ATC), planning sessions, and the team V2MOM.
- Drive comms for global initiatives (customer health, attrition, operational excellence).
- Prepare content for high-stakes business reviews, working with Business Partners so CS metrics are accurate.
- Coordinate with customer marketing - whitepapers, blogs and customer videos
What you bring
- 7+ years in business operations, CS/Support strategy, or program management in SaaS
- Credibility and influence with VPs and above, plus data-driven input to decisions
- Excellent writing, and the ability to turn complexity into concise briefs and executive-ready Google Slides
- Sound judgment, discretion, and comfort with ambiguity
- A proactive, solution-oriented approach in a fast-paced environment
Nice to have
- Customer Success or Support background
- Knowledge of Salesforce products
- Ability to translate technical knowledge
- Fluency in Google Workspace, Slack, and AI tools
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The role
We are seeking a Customer Success Manager, Director to partner directly with the Global VP of Slack Success and Support and the leadership team. They will drive alignment across cross-functional teams, lead executive prep for critical engagements, own internal communications and planning, and ensure reliable execution across highest strategic priorities. You They will support the leader be more prepared, more connected to customers, product and more focused on what matters. You’ll act as the link between central strategy and field execution.
What you'll do
Stay ahead and bring a point of view
- Track priorities, commitments, decisions, and risks. Flag conflicts, prep gaps, and open decisions early.
- Come with a recommendation. Use AI and agents to synthesize inputs and draft fast.
Prepare the Global VP for customer and executive engagements
- Turn programs, initiatives, and priorities into coordinated engagements, prep milestones, decisions, and follow-ups.
- Work with the leadership team, account teams, product leaders, and exec admins to prepare for customer meetings, briefings, and strategic engagements.
- Exec presence and partnership with Slack ELT , Cloud Success LT, Chief of Staff team and COO org.
- Write concise briefs: relationship history, priorities, objectives, key messages, and needed decisions.
- Make sure the right people attend, prep is on time, and customer commitments have clear next steps and owners.
- Keep continuity across engagements so the Global VP has the context to build strong customer relationships.
Alignment in the new delivery model
- Align the two teams on shared customers, priorities, and escalations, and surface where they need to work better together.
- Drive Slack culture- Celebrate Success and share learnings
Run communications and the leadership rhythm
- Coordinate internal and external messaging, timing, and approvals.
- Own content for Open Doors, exec meetings, talk tracks, and comms.
- Run the rhythm of the business: leadership meetings, All Hands (ATC), planning sessions, and the team V2MOM.
- Drive comms for global initiatives (customer health, attrition, operational excellence).
- Prepare content for high-stakes business reviews, working with Business Partners so CS metrics are accurate.
- Coordinate with customer marketing - whitepapers, blogs and customer videos
What you bring
- 7+ years in business operations, CS/Support strategy, or program management in SaaS
- Credibility and influence with VPs and above, plus data-driven input to decisions
- Excellent writing, and the ability to turn complexity into concise briefs and executive-ready Google Slides
- Sound judgment, discretion, and comfort with ambiguity
- A proactive, solution-oriented approach in a fast-paced environment
Nice to have
- Customer Success or Support background
- Knowledge of Salesforce products
- Ability to translate technical knowledge
- Fluency in Google Workspace, Slack, and AI tools
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.Customer Director Jobs by Experience Level
See All 318+ Customer Director Jobs
Find roles that match your experience and apply in just a few clicks.
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Who's Hiring
Top Industries Hiring
- Technology & Software14
- Biotechnology & Pharmaceuticals4
- Consulting & Professional Services4
- Insurance3
- Staffing & Recruiting3
What Employers Look For
The qualifications that appear most often in customer director jobs.
- 7 or more years of customer-facing leadership experience in B2B or enterprise environments
- Demonstrated ability to build and manage high-performing customer success or account management teams
- Experience driving net revenue retention, upsell, and expansion across a defined customer portfolio
- Proficiency with CRM platforms and customer health monitoring tools
- Strong cross-functional collaboration skills with sales, product, and marketing stakeholders
- Bachelor's degree in business, communications, or a related field, with an MBA preferred for senior roles
Tips for Your Customer Director Job Search
Quantify retention and revenue impact
Hiring managers for customer director roles want to see numbers tied to outcomes you owned. Replace phrases like 'improved customer relationships' with specific results: net revenue retention lifted, churn reduced, or expansion revenue generated under your leadership.
Align your resume to company stage
A customer director at a Series B startup owns very different work than one at a Fortune 500. Tailor your resume to reflect whether you've built teams from scratch, scaled existing programs, or managed enterprise portfolios, matching the stage of each company you apply to.
Apply early to roles that fit
Migrate Mate lists customer director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by customer model
Filter your search by business model, not just industry. Customer director roles in B2B SaaS require different skills than those in B2C retail or professional services. Applying to roles where your customer segment experience matches the company's model improves your fit significantly.
Prepare a cross-functional leadership story
Interviewers for customer director roles consistently probe how you've influenced product, sales, or marketing without direct authority. Have two or three concrete examples ready that show how you drove outcomes across teams, not just within your own department.
Negotiate scope before you negotiate compensation
Before discussing pay, clarify what the role owns: team size, budget authority, which customer segments, and whether you have P&L responsibility. The scope gap between two offers with identical titles can be substantial, and it directly affects your leverage in compensation conversations.
Customer Director Jobs: Frequently Asked Questions
Which companies are hiring the most customer directors?
The most active employers for customer directors right now are State Farm, Capital One, and OVERJET, and the most openings are in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Technology and financial services companies tend to post the highest volume of these roles year-round.
How many customer director jobs are remote?
About 81% of customer director openings are fully remote or hybrid as of November 2026, reflecting the relationship-driven nature of the role, which often requires some in-person client or team time. Customer success and customer experience sub-functions tend to offer the most remote flexibility compared to roles that require on-site executive presence.
How do you become a customer director?
Most customer directors start in individual contributor roles in customer success, account management, or customer experience, then move into team lead or manager positions where they own both people outcomes and portfolio metrics. From there, building a record of expanding revenue within your book of business, reducing churn, and influencing cross-functional programs positions you for a director-level appointment. Formal management experience and a demonstrated ability to set strategy, not just execute it, are the two factors that most consistently separate manager-level candidates from director-level ones.
Can you get a customer director job without prior director experience?
Yes, many customer directors are promoted or hired directly from senior manager or principal roles when their impact is clear and their scope already resembles director-level work. The practical path is to take on stretch assignments that give you team leadership, budget exposure, and cross-functional influence before the title officially changes. Coming in with strong retention metrics, a history of growing accounts, and evidence of leading other people, even informally, closes most of the gap that a missing title would otherwise create.
What does the customer director interview process look like?
Most customer director interview processes include an initial recruiter screen, one or two rounds with the hiring manager and their peers, a cross-functional panel with stakeholders from sales, product, or marketing, and a final conversation with a senior leader or executive. Many employers also include a case study or presentation where you walk through how you'd approach a specific customer challenge, build a team structure, or design a retention program. The process typically emphasizes strategic thinking, leadership philosophy, and your ability to connect customer outcomes to business results.
Where can I find and apply to customer director jobs?
You can find and apply to customer director jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the roles available, find the ones that match your background and target industry, and apply directly to each listing that fits.
See All 318+ Customer Director Jobs
Find roles that match your experience and apply in just a few clicks.
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