Remote Customer Onboarding Specialist Jobs
Remote customer onboarding specialist jobs are in active demand across the U.S., with remote-first SaaS companies, fintech platforms, and distributed enterprise teams regularly posting openings. Employers hiring remotely right now include Block, Foley, and Veracode. Find a role that fits below and apply directly.
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Showing 5 of 6+ Remote Customer Onboarding Specialist jobs
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
Technical Program Manager, Customer Onboarding
Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.
Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.
The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.
Key Responsibilities
- Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
- Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
- Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
- Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
- Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
- Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
- Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
- Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
- Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
Success Metrics
- Program readiness and execution predictability
- On-time milestone and deployment completion
- Time to go-live and first value
- Visibility and resolution of program risks and dependencies
- Reduction in onboarding delays and escalations
- Consistency of program governance across deployments
- Deployment efficiency and scalability
- Quality of Customer Success transitions
Qualifications
- 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
- Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
- Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
- Proven ability to translate strategic objectives into structured programs and measurable outcomes.
- Strong understanding of enterprise SaaS implementations and customer onboarding.
- Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence teams and drive accountability without direct authority.
- Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
- Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
What we offer you:
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what's most important.
- "Take What You Need" time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Compensation Transparency:
The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate's position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company's good-faith estimate of the compensation range at the time of posting.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here's our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
Technical Program Manager, Customer Onboarding
Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.
Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.
The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.
Key Responsibilities
- Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
- Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
- Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
- Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
- Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
- Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
- Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
- Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
- Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
Success Metrics
- Program readiness and execution predictability
- On-time milestone and deployment completion
- Time to go-live and first value
- Visibility and resolution of program risks and dependencies
- Reduction in onboarding delays and escalations
- Consistency of program governance across deployments
- Deployment efficiency and scalability
- Quality of Customer Success transitions
Qualifications
- 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
- Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
- Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
- Proven ability to translate strategic objectives into structured programs and measurable outcomes.
- Strong understanding of enterprise SaaS implementations and customer onboarding.
- Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence teams and drive accountability without direct authority.
- Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
- Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
What we offer you:
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what's most important.
- "Take What You Need" time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Compensation Transparency:
The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate's position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company's good-faith estimate of the compensation range at the time of posting.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here's our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
See All 6 Remote Customer Onboarding Specialist Jobs
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Find JobsRemote Customer Onboarding Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer onboarding specialist jobs.
- 1-3 years of experience in customer onboarding, customer success, or implementation roles
- Proficiency with CRM platforms and customer success tools such as Salesforce or Gainsight
- Strong written and verbal communication skills for guiding customers through product adoption
- Ability to manage multiple onboarding projects or customer accounts simultaneously
- Experience creating onboarding documentation, training materials, or help content
- Bachelor's degree in business, communications, or a related field preferred
Tips for Your Remote Customer Onboarding Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer onboarding specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings at well-known companies fill fast, so checking regularly gives you a real advantage.
Show your async communication skills upfront
Remote customer onboarding specialist hiring managers read your written application the way a customer would read your onboarding emails. Write your cover letter and application responses in a clear, concise style that demonstrates you can guide customers through complex steps without a live call.
Document onboarding workflows you have built
Remote employers want proof you can structure a customer onboarding process independently. Compile examples of onboarding checklists, training sequences, or playbooks you've created, even from internal projects, so interviewers can see how you organize and communicate the customer journey.
Get certified in the CRMs remote teams use
Most remote customer onboarding specialist roles require hands-on work in Salesforce, HubSpot, Intercom, or Gainsight. Earning a free or low-cost certification in at least one of these platforms signals to remote hiring managers that you can contribute from your first week without needing in-person tool training.
Remote Customer Onboarding Specialist Jobs: Frequently Asked Questions
How do I get a remote customer onboarding specialist job?
Target remote-first SaaS companies, HR tech platforms, and fintech firms, as they hire customer onboarding specialists remotely most consistently. Remote employers screen for strong async written communication, the ability to manage a customer portfolio independently, and familiarity with tools like Zoom, Slack, Intercom, or Salesforce. A portfolio showing onboarding workflows you've built or customer health metrics you've improved gives you a clear edge over candidates with equivalent experience.
Which companies hire remote customer onboarding specialists?
Remote customer onboarding specialist roles are posted by Block, Foley, and Veracode and others right now, based on current remote listings on Migrate Mate as of November 2026. These include remote-first software companies, distributed fintech and HR tech firms, and enterprise SaaS teams that onboard clients across multiple time zones without a centralized office.
Can you get a remote customer onboarding specialist job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage customers independently from day one without in-office guidance. Remote-first SaaS startups and smaller B2B software companies are the most likely to hire entry-level candidates. You can strengthen your case by showing completed CRM certifications, documented examples of customer communication you've handled, or volunteer or freelance project coordination work that proves you can operate without direct supervision.
Do you need a degree for remote customer onboarding specialist jobs?
Not always. Many remote employers care more about demonstrated customer-facing communication skills, CRM proficiency, and a history of managing accounts or projects than a specific degree. Certifications in platforms like Salesforce or HubSpot, combined with measurable results from prior customer success or support roles, regularly substitute for a four-year degree at remote-first companies and distributed SaaS teams.
See All 6 Remote Customer Onboarding Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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