Remote Operations Support Manager Jobs
Remote operations support manager jobs are open across the U.S. at remote-first firms and distributed teams in sectors like technology, logistics, healthcare, and financial services. Employers hiring remotely right now include Vallen, Culmen International, and Two Harbors Investment. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 42+ Remote Operations Support Manager jobs
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Applies judgement and decision-making in day-to-day work with limited supervision, including evaluating situations, resolving issues, and identifying appropriate courses of action based on experience and established guidelines. Will contribute to delivery of work by ensuring quality, timelines, and outcomes, and will influence execution through coordination, follow-ups, and guidance as required. In addition, may review outputs, provide direction where need, and address gaps to ensure work is completed to expected standards, while taking ownership of decisions and deliverables within defined scope.
- Ensuring effective execution of administrative activities within the function by driving consistency, quality, and timeliness of outputs. Apply judgement in interpreting requirements and addressing non‑routine situations, taking appropriate action within scope or escalating where required. Will contribute to the smooth functioning of the business area by responding to evolving priorities, supporting implementation of processes, and ensuring reliable and efficient delivery aligned to operational expectations.
- Applying domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Will exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.
Qualifications:
- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Comprehensive knowledge of Dispute process
- Ability to work unsupervised and apply problem solve capabilities
- Demonstrated analytical skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Operations - Core-
Job Family:
Operations Support-
Time Type:
Full time-
Primary Location:
9060 SOUTH RITA ROAD TUCSON-
Primary Location Full Time Salary Range:
$43,960.00 - $57,340.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.-
Anticipated Posting Close Date:
Nov 17, 2026-
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right (opens in new window)
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Applies judgement and decision-making in day-to-day work with limited supervision, including evaluating situations, resolving issues, and identifying appropriate courses of action based on experience and established guidelines. Will contribute to delivery of work by ensuring quality, timelines, and outcomes, and will influence execution through coordination, follow-ups, and guidance as required. In addition, may review outputs, provide direction where need, and address gaps to ensure work is completed to expected standards, while taking ownership of decisions and deliverables within defined scope.
- Ensuring effective execution of administrative activities within the function by driving consistency, quality, and timeliness of outputs. Apply judgement in interpreting requirements and addressing non‑routine situations, taking appropriate action within scope or escalating where required. Will contribute to the smooth functioning of the business area by responding to evolving priorities, supporting implementation of processes, and ensuring reliable and efficient delivery aligned to operational expectations.
- Applying domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Will exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.
Qualifications:
- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Comprehensive knowledge of Dispute process
- Ability to work unsupervised and apply problem solve capabilities
- Demonstrated analytical skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Operations - Core-
Job Family:
Operations Support-
Time Type:
Full time-
Primary Location:
9060 SOUTH RITA ROAD TUCSON-
Primary Location Full Time Salary Range:
$43,960.00 - $57,340.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.-
Anticipated Posting Close Date:
Nov 17, 2026-
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right (opens in new window)
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
See All 42 Remote Operations Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Operations Support Manager Job Market
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote operations support manager jobs.
- 3 to 5 years of experience in operations, process management, or administrative support roles
- Proficiency with project management tools and enterprise software such as ERP or CRM systems
- Strong analytical skills with experience using data to drive operational decisions
- Bachelor's degree in business administration, operations management, or a related field
- Experience developing and documenting standard operating procedures and workflows
- Familiarity with KPI reporting, service level agreements, and cross-departmental coordination
Tips for Your Remote Operations Support Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations support manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through non-remote listings.
Show async communication skills concretely
Remote operations support managers coordinate across time zones without in-person check-ins, so employers screen heavily for written clarity. In your resume and cover letter, give specific examples of documentation, process write-ups, or async updates you've owned.
Highlight distributed workflow tools you've used
Name the specific platforms you've worked in, whether Notion, Asana, Jira, Confluence, or similar. Remote hiring managers want to know you can hit the ground running in a distributed environment without needing tools training before contributing.
Prepare for remote operational scenario interviews
Remote employers frequently ask how you'd handle a process breakdown or cross-team coordination issue without being able to walk to someone's desk. Practice clear, structured answers that show how you diagnose problems and drive resolution asynchronously.
Remote Operations Support Manager Jobs: Frequently Asked Questions
How do I get a remote operations support manager job?
Target remote-first companies and distributed teams that rely on strong operational infrastructure to function across time zones. Remote employers screen for self-direction, clear written communication, and proficiency with async collaboration tools like Slack, Notion, or project management platforms. Demonstrating that you've coordinated processes or supported teams without in-person oversight gives you a concrete edge over candidates without that experience.
Which companies hire remote operations support managers?
Companies hiring remote operations support managers right now include Vallen, Culmen International, and Two Harbors Investment, based on current remote listings on Migrate Mate as of November 2026. Remote openings for this role are most common at remote-first technology companies, distributed logistics and supply chain firms, and healthcare organizations managing geographically spread operations teams.
Can you get a remote operations support manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to work independently from day one with minimal oversight. Your best path is targeting smaller remote-first companies or startups where operational responsibilities are broader and less siloed. Showing documented results from volunteer coordination, freelance project management, or administrative roles, along with comfort with async tools, can open doors in the absence of direct experience.
Do you need a degree for remote operations support manager jobs?
Not always. Many remote employers weigh demonstrated operational competency, process improvement results, and tool proficiency more heavily than a formal degree. Candidates who can show measurable outcomes from coordinating workflows, managing cross-functional requests, or supporting distributed teams often compete effectively against degree holders, particularly at remote-first companies that prioritize output over credentials.
Which industries hire the most remote operations support managers?
The sectors hiring the most remote operations support managers are Retail, Technology & Software, and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed teams that need dedicated operations support to coordinate processes, manage requests, and keep workflows running smoothly across locations and time zones.
See All 42 Remote Operations Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs