Remote Vice President of Retail Operations Jobs
Remote Vice President of Retail Operations jobs are open across e-commerce, specialty retail, and omnichannel brands at remote-first companies and distributed enterprise teams seeking senior operational leadership. Employers hiring remotely right now include Abco Maintenance, BLOOM, and Rendever. Scan the live roles below and apply to whichever ones fit.
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Job Description: About EXL Health
We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue, and maximize profitability across the healthcare ecosystem. Technology, data, and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed, and paid.
EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.
We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.
The VP of Client Success, Program Director - Healthcare will play a pivotal role in leading complex programs for US healthcare clients across the healthcare ecosystem, including payer, provider, PBM, life sciences, and government program clients.
The role will focus on payer and provider care management, case management, population health, quality improvement, and analytics-enabled platform solutions. The role is responsible for aligning program objectives with client business priorities, regulatory expectations, operational performance goals, and EXL Health’s broader growth strategy.
This leader will oversee cross-functional delivery, ensure successful implementation and adoption of healthcare technology and analytics solutions, and drive measurable outcomes such as improved member and patient experience, care coordination, quality performance, operational efficiency, and cost optimization.
Responsibilities: This role requires a strategic healthcare leader with a strong program management discipline, executive communication skills, and a comprehensive understanding of US healthcare operations, data, analytics, and platform delivery.
Primary responsibilities include:
Serve as the primary delivery voice for EXL Health teams, coordinating cross-functional activities for US healthcare payers, provider, PBM, life sciences, and government program clients in a cohesive, outcome-driven manner.
Bridge clinical, operational, regulatory, data, analytics, and digital platform priorities across contracted care management, case management, utilization management, and population health solutions.
Enable EXL Health delivery teams to effectively deliver, communicate, escalate, and prioritize services and solutions aligned to client objectives, service-level commitments, and healthcare program outcomes.
Act as a liaison between the client, business programs, and executive leadership, providing updates addressing concerns, and shaping recommendations that connect client business problems to EXL Health strategy, roadmap priorities, and partnership opportunities.
-
Translate ambiguous or evolving client requests into structured workplans, tactical next steps, executive-ready decision points, and cross-functional action plans.
Think critically about how client business problems, market pressures, regulatory priorities, and operational constraints should inform EXL Health strategy, delivery model, and growth opportunities
Hold delivery teams accountable for measurable healthcare outcomes, including
implementation milestones, adoption, operational performance, quality measures, compliance readiness, and client satisfaction.
Achieving annual growth targets aligned with client objectives and targets.
Develop and maintain an in-depth understanding of EXL Health’s US healthcare portfolio and client base, including payers, providers, PBMs, life sciences organizations, and government healthcare programs, as well as care management, case management, utilization management, quality, risk adjustment, member and patient engagement, data, analytics, and AI-enabled platform solutions.
Collaborate with executive leadership to identify and prioritize initiatives that improve healthcare outcomes, support value-based care objectives, reduce administrative burden, and strengthen client growth opportunities.
Work closely with clinical operations, product, technology, data science, analytics, finance, compliance, security, marketing, sales, and client success teams to ensure seamless healthcare program integration and execution.
Develop and manage program budgets, ensuring efficient resource allocation and cost-effectiveness
Monitor financial performance against established budgets and implement corrective actions as needed
Maintain a deep understanding of overall program strategy, delivery status, platform roadmap, regulatory dependencies, data integration needs, reporting requirements, and client commitments.
Identify potential risks and develop mitigation strategies to ensure the successful implementation of programs
Monitor external factors that may impact program success, including CMS guidance, payer market trends, interoperability expectations, quality and Stars-related priorities, privacy and security requirements, and evolving client needs, and adapt strategies accordingly.
Establish key performance indicators (KPIs) for each program, including operational, financial, clinical, quality, adoption, compliance, and client satisfaction metrics, and regularly assess performance against these measures.
Prepare and present comprehensive executive reports and client updates that clearly communicate delivery progress, business value, healthcare outcomes, risks, decisions needed, and opportunities for improvement.
Lead, mentor and oversee a team of program/project managers, coordinators, and other relevant staff
-
Cultivate strong relationships with internal and external stakeholders, including clients, vendors, and partners
Co-create collateral, presentations, business reviews, and other materials that effectively communicate the value proposition of EXL Health’s care management, case management, analytics, and platform solutions for US healthcare clients.
Participate in client meetings with account representatives to provide healthcare domain expertise, platform delivery context, analytics-driven insights, and practical interpretation of client needs that build credibility and trust with payer, provider, PBM, life sciences, and government healthcare stakeholders.
Educate internal teams and customers on solution capabilities, implementation approach, workflow impact, reporting outputs, adoption strategy, and measurable business value.
Actively partner with customers, vendors/partners, and internal departments—including sales, marketing, client success, solutioning, services, training, support, clinical operations, technology, data, analytics, privacy, and security teams—to translate healthcare problem statements into scalable solutions.
Measure adoption and utilization of features, products, and services to determine business value for customers and EXL Health, and actively drive increased adoption, workflow optimization, and outcome realization.
- Qualifications: 15+ years of experience in program management within US healthcare payer, provider, care management, case management, data and analytics, and/or platform technology organizations, with direct experience overseeing healthcare case management and analytics platforms.
15+ years of experience delivering complex healthcare platform solutions, including implementation, integration, adoption, operations, and ongoing client value realization.
Strong understanding of US healthcare payer, provider, PBM, life sciences, and government program client needs, including Medicare Advantage, Medicaid, Commercial lines of business, care coordination, utilization management, quality programs, member and patient engagement, and value-based care.
Experience managing programs for a diverse US healthcare client base, including health plans, provider organizations, PBMs, healthcare services organizations, and technology-enabled healthcare operations.
Experience working with healthcare data domains such as claims, eligibility, member, provider, clinical, authorizations, encounters, quality, and financial data, with familiarity in analytics, reporting, interoperability, and data governance expectations.
Working knowledge of healthcare compliance, privacy, and security expectations relevant to US healthcare clients, including HIPAA, data protection, audit readiness, and secure platform delivery practices.
Excellent executive communication, client-facing presentation, and stakeholder management skills, with the ability to engage healthcare business, clinical, technology, compliance, and analytics leaders.
Ability to translate complex healthcare, clinical, operational, technical, and analytical information into clear, actionable terms for executive and operational audiences.
Experience in working with global, multi-cultural and diverse teams across different time zones
Experience in sales enablement or a similar role is a plus
Bachelor's degree in business administration, management, or related field; advanced degree preferred.
Travel of 25%, more if required pending business objectives.
US Citizenship status is required for this role.
Must be able to obtain DOD Security Clearance
Preferred Skills:
Detail-oriented with a commitment to delivering high-quality support
-
Exceptional client translator who can convert business needs, workflow pain points, and executive input into clear tactical actions for delivery teams.
Industry-oriented thinker with deep appreciation for payer care management operations, workflow adoption, and how client realities shape solution success.
Ability to balance healthcare domain expertise, regulatory awareness, client priorities, and practical delivery considerations.
Team player with the ability to collaborate effectively with cross-functional teams
Proactive and self-motivated with a strong sense of ownership and accountability
Detail-oriented with a focus on delivering high-quality work
Easily adapts to a dynamic and fast-paced work environment
Strong business acumen with the strategic ability to connect healthcare platform delivery to client outcomes, revenue growth, operational efficiency, and long-term partnership value.
Job Description: About EXL Health
We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue, and maximize profitability across the healthcare ecosystem. Technology, data, and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed, and paid.
EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.
We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.
The VP of Client Success, Program Director - Healthcare will play a pivotal role in leading complex programs for US healthcare clients across the healthcare ecosystem, including payer, provider, PBM, life sciences, and government program clients.
The role will focus on payer and provider care management, case management, population health, quality improvement, and analytics-enabled platform solutions. The role is responsible for aligning program objectives with client business priorities, regulatory expectations, operational performance goals, and EXL Health’s broader growth strategy.
This leader will oversee cross-functional delivery, ensure successful implementation and adoption of healthcare technology and analytics solutions, and drive measurable outcomes such as improved member and patient experience, care coordination, quality performance, operational efficiency, and cost optimization.
Responsibilities: This role requires a strategic healthcare leader with a strong program management discipline, executive communication skills, and a comprehensive understanding of US healthcare operations, data, analytics, and platform delivery.
Primary responsibilities include:
Serve as the primary delivery voice for EXL Health teams, coordinating cross-functional activities for US healthcare payers, provider, PBM, life sciences, and government program clients in a cohesive, outcome-driven manner.
Bridge clinical, operational, regulatory, data, analytics, and digital platform priorities across contracted care management, case management, utilization management, and population health solutions.
Enable EXL Health delivery teams to effectively deliver, communicate, escalate, and prioritize services and solutions aligned to client objectives, service-level commitments, and healthcare program outcomes.
Act as a liaison between the client, business programs, and executive leadership, providing updates addressing concerns, and shaping recommendations that connect client business problems to EXL Health strategy, roadmap priorities, and partnership opportunities.
-
Translate ambiguous or evolving client requests into structured workplans, tactical next steps, executive-ready decision points, and cross-functional action plans.
Think critically about how client business problems, market pressures, regulatory priorities, and operational constraints should inform EXL Health strategy, delivery model, and growth opportunities
Hold delivery teams accountable for measurable healthcare outcomes, including
implementation milestones, adoption, operational performance, quality measures, compliance readiness, and client satisfaction.
Achieving annual growth targets aligned with client objectives and targets.
Develop and maintain an in-depth understanding of EXL Health’s US healthcare portfolio and client base, including payers, providers, PBMs, life sciences organizations, and government healthcare programs, as well as care management, case management, utilization management, quality, risk adjustment, member and patient engagement, data, analytics, and AI-enabled platform solutions.
Collaborate with executive leadership to identify and prioritize initiatives that improve healthcare outcomes, support value-based care objectives, reduce administrative burden, and strengthen client growth opportunities.
Work closely with clinical operations, product, technology, data science, analytics, finance, compliance, security, marketing, sales, and client success teams to ensure seamless healthcare program integration and execution.
Develop and manage program budgets, ensuring efficient resource allocation and cost-effectiveness
Monitor financial performance against established budgets and implement corrective actions as needed
Maintain a deep understanding of overall program strategy, delivery status, platform roadmap, regulatory dependencies, data integration needs, reporting requirements, and client commitments.
Identify potential risks and develop mitigation strategies to ensure the successful implementation of programs
Monitor external factors that may impact program success, including CMS guidance, payer market trends, interoperability expectations, quality and Stars-related priorities, privacy and security requirements, and evolving client needs, and adapt strategies accordingly.
Establish key performance indicators (KPIs) for each program, including operational, financial, clinical, quality, adoption, compliance, and client satisfaction metrics, and regularly assess performance against these measures.
Prepare and present comprehensive executive reports and client updates that clearly communicate delivery progress, business value, healthcare outcomes, risks, decisions needed, and opportunities for improvement.
Lead, mentor and oversee a team of program/project managers, coordinators, and other relevant staff
-
Cultivate strong relationships with internal and external stakeholders, including clients, vendors, and partners
Co-create collateral, presentations, business reviews, and other materials that effectively communicate the value proposition of EXL Health’s care management, case management, analytics, and platform solutions for US healthcare clients.
Participate in client meetings with account representatives to provide healthcare domain expertise, platform delivery context, analytics-driven insights, and practical interpretation of client needs that build credibility and trust with payer, provider, PBM, life sciences, and government healthcare stakeholders.
Educate internal teams and customers on solution capabilities, implementation approach, workflow impact, reporting outputs, adoption strategy, and measurable business value.
Actively partner with customers, vendors/partners, and internal departments—including sales, marketing, client success, solutioning, services, training, support, clinical operations, technology, data, analytics, privacy, and security teams—to translate healthcare problem statements into scalable solutions.
Measure adoption and utilization of features, products, and services to determine business value for customers and EXL Health, and actively drive increased adoption, workflow optimization, and outcome realization.
- Qualifications: 15+ years of experience in program management within US healthcare payer, provider, care management, case management, data and analytics, and/or platform technology organizations, with direct experience overseeing healthcare case management and analytics platforms.
15+ years of experience delivering complex healthcare platform solutions, including implementation, integration, adoption, operations, and ongoing client value realization.
Strong understanding of US healthcare payer, provider, PBM, life sciences, and government program client needs, including Medicare Advantage, Medicaid, Commercial lines of business, care coordination, utilization management, quality programs, member and patient engagement, and value-based care.
Experience managing programs for a diverse US healthcare client base, including health plans, provider organizations, PBMs, healthcare services organizations, and technology-enabled healthcare operations.
Experience working with healthcare data domains such as claims, eligibility, member, provider, clinical, authorizations, encounters, quality, and financial data, with familiarity in analytics, reporting, interoperability, and data governance expectations.
Working knowledge of healthcare compliance, privacy, and security expectations relevant to US healthcare clients, including HIPAA, data protection, audit readiness, and secure platform delivery practices.
Excellent executive communication, client-facing presentation, and stakeholder management skills, with the ability to engage healthcare business, clinical, technology, compliance, and analytics leaders.
Ability to translate complex healthcare, clinical, operational, technical, and analytical information into clear, actionable terms for executive and operational audiences.
Experience in working with global, multi-cultural and diverse teams across different time zones
Experience in sales enablement or a similar role is a plus
Bachelor's degree in business administration, management, or related field; advanced degree preferred.
Travel of 25%, more if required pending business objectives.
US Citizenship status is required for this role.
Must be able to obtain DOD Security Clearance
Preferred Skills:
Detail-oriented with a commitment to delivering high-quality support
-
Exceptional client translator who can convert business needs, workflow pain points, and executive input into clear tactical actions for delivery teams.
Industry-oriented thinker with deep appreciation for payer care management operations, workflow adoption, and how client realities shape solution success.
Ability to balance healthcare domain expertise, regulatory awareness, client priorities, and practical delivery considerations.
Team player with the ability to collaborate effectively with cross-functional teams
Proactive and self-motivated with a strong sense of ownership and accountability
Detail-oriented with a focus on delivering high-quality work
Easily adapts to a dynamic and fast-paced work environment
Strong business acumen with the strategic ability to connect healthcare platform delivery to client outcomes, revenue growth, operational efficiency, and long-term partnership value.
See All 100 Remote Vice President of Retail Operations Jobs
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Find JobsRemote Vice President of Retail Operations Job Market
Who's Hiring
- Abco Maintenance10
- BLOOM2
- Rendever2R
- Everly Health2
- American Dining Creations2
Top Industries Hiring
- Technology & Software
- Insurance
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote vice president of retail operations jobs.
- 10 or more years of progressive retail operations leadership experience
- Demonstrated P&L ownership across a multi-unit or multi-region portfolio
- Experience leading field teams of district managers and regional directors
- Proficiency with retail performance systems and workforce management platforms
- Bachelor's degree in business, operations management, or a related field
- Proven ability to execute large-scale operational change initiatives
Tips for Your Remote Vice President of Retail Operations Job Search
Prove you lead distributed teams remotely
VP-level remote roles require evidence that you've already managed geographically spread operations without daily in-person oversight. Highlight specific examples in your resume and cover letter, such as directing regional field managers across multiple time zones or running performance reviews asynchronously.
Find remote openings on Migrate Mate first
Migrate Mate lists remote vice president of retail operations roles from across the country in one place, so you can find openings that match your seniority and sector and apply directly without sorting through non-remote results.
Demonstrate async written communication skills
Remote retail VP roles depend on clear written direction because you can't walk the floor. Build a habit of producing concise operational memos, performance summaries, or strategic briefs using tools like Notion, Confluence, or Slack, and reference this practice explicitly in interviews.
Prepare for remote executive interviews differently
Remote hiring panels evaluate how you present, facilitate, and hold attention on video calls, not just what you say. Practice delivering concise P&L commentary and operational strategy on camera, and have a quiet, professional setup ready since your environment signals how you'll run remote executive meetings.
Remote Vice President of Retail Operations Jobs: Frequently Asked Questions
How do I get a remote vice president of retail operations job?
Target e-commerce companies, digitally native brands, and multi-unit retailers that run distributed leadership teams, since those organizations are most likely to hire a vice president of retail operations remotely. Remote employers screen heavily for autonomous decision-making, clear written communication across time zones, and demonstrated ability to drive store-level or channel performance without being on-site. A history of leading dispersed field teams or managing regional portfolios gives you a concrete edge over candidates who've only worked in centralized environments.
Which companies hire remote vice president of retail operationss?
Employers currently hiring remote vice president of retail operationss include Abco Maintenance, BLOOM, and Rendever, per current remote listings on Migrate Mate as of November 2026. These tend to be remote-first retailers, omnichannel brands, and private equity-backed retail platforms that manage geographically distributed store networks or digital-first operations without a centralized headquarters model.
Can you get a remote vice president of retail operations job with no experience?
Yes, but remote vice president of retail operations roles at the VP level are rarely entry-level, so candidates without direct VP experience need to close that gap deliberately. Focus on remote-first retail startups or growing e-commerce brands where director-level candidates are considered for VP roles if they can show independent leadership of multi-unit operations. Documented results, such as measurable improvements in shrink, labor efficiency, or comparable sales, carry more weight than tenure alone.
Do you need a degree for remote vice president of retail operations jobs?
Not always. Many remote employers hiring at the VP level prioritize operational results and leadership scope over formal credentials, especially in e-commerce and specialty retail. What consistently matters more is a demonstrated history of running large retail operations, managing P&L, and leading distributed teams. A degree in business or supply chain can support your candidacy, but employers rarely screen out strong operators who lack one.
Which industries hire the most remote vice president of retail operationss?
The sectors hiring the most remote vice president of retail operationss are Technology & Software, Insurance, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed leadership structures where a VP can oversee regional performance, vendor relationships, and operational standards without being physically present in every location.
See All 100 Remote Vice President of Retail Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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