Reservation Agent Jobs
Reservation Agent jobs are open across hospitality, travel, airlines, and car rental, from entry-level to senior and supervisory roles, with specializations in hotel reservations, airline ticketing, and vacation package booking. Find a role that fits below and apply directly.
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Showing 5 of 43+ Reservation Agent jobs
Job Description
What You'll Be Doing
May include, but not limited to:
Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times
Making and modifying reservations
Setting up billing on reservations (Individual pay own, master bill and direct bills)
Delivering outstanding customer service to guests, both internal and external
Answering inquiries regarding hotel services, amenities, and outlets
Following all hotel procedures including but not limited to: PCI compliance and guest privacy
Supporting other units, such as sales and catering department
Solve problems and or suggest alternatives to situations that arise
Review reports and understand daily responsibilities
Be able to see big picture and make business decisions
Assisting with other tasks that assigned
What You Need For This Position
Entry-level experience with low to medium technical knowledge
Ability to work independently and as part of a team
Strong multitasking, time management, and prioritization skills
Comfortable working in a fast-paced environment
Positive, professional guest interaction and rapport-building skills
Excellent written and verbal communication, listening, and comprehension skills
Strong problem-solving skills with the ability to suggest improvements
Computer proficiency with strong typing skills; Excel and Word preferred
Experience with Opera or other Rooms Management Systems a plus
General knowledge of local attractions and surrounding areas
Ability to maintain an organized, clean workspace
Compliance with safety and health code standards
What’s in it for You
Medical/Dental/Vision (Full-Time option)
401K with 100% match up to 3% (Full-Time option)
Parental Leave Program (Full-Time Option)
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
Shift meal provided per day
10% Discount on GHG outlets
Discounted hotel rates at Choice Hotels Worldwide
Top Reasons to Work With GHG
We are one of the Nation's 101 Best and Brightest Companies to work for
You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
You will grow your skills and experience in an environment that encourages growth and development
Job Description
What You'll Be Doing
May include, but not limited to:
Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times
Making and modifying reservations
Setting up billing on reservations (Individual pay own, master bill and direct bills)
Delivering outstanding customer service to guests, both internal and external
Answering inquiries regarding hotel services, amenities, and outlets
Following all hotel procedures including but not limited to: PCI compliance and guest privacy
Supporting other units, such as sales and catering department
Solve problems and or suggest alternatives to situations that arise
Review reports and understand daily responsibilities
Be able to see big picture and make business decisions
Assisting with other tasks that assigned
What You Need For This Position
Entry-level experience with low to medium technical knowledge
Ability to work independently and as part of a team
Strong multitasking, time management, and prioritization skills
Comfortable working in a fast-paced environment
Positive, professional guest interaction and rapport-building skills
Excellent written and verbal communication, listening, and comprehension skills
Strong problem-solving skills with the ability to suggest improvements
Computer proficiency with strong typing skills; Excel and Word preferred
Experience with Opera or other Rooms Management Systems a plus
General knowledge of local attractions and surrounding areas
Ability to maintain an organized, clean workspace
Compliance with safety and health code standards
What’s in it for You
Medical/Dental/Vision (Full-Time option)
401K with 100% match up to 3% (Full-Time option)
Parental Leave Program (Full-Time Option)
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
Shift meal provided per day
10% Discount on GHG outlets
Discounted hotel rates at Choice Hotels Worldwide
Top Reasons to Work With GHG
We are one of the Nation's 101 Best and Brightest Companies to work for
You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
You will grow your skills and experience in an environment that encourages growth and development
See All 43 Reservation Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Reservation Agent JobsReservation Agent Job Market
Who's Hiring
- U-Haul31
- Troon1
- STERLING1
- Lansdowne Resort1
- Moxy South Beach1M
Top Industries Hiring
- Insurance
- Technology & Software
What Employers Look For
The qualifications that appear most often in reservation agent jobs.
- Experience with property management systems or global distribution systems such as Sabre or Amadeus
- Strong verbal and written communication skills for phone, email, and chat channels
- Ability to type accurately at a minimum of 35-40 words per minute
- Customer service experience in hospitality, travel, or a contact center environment
- High school diploma or equivalent, with some employers preferring an associate degree
- Familiarity with upselling techniques and meeting booking or revenue targets
Tips for Your Reservation Agent Job Search
Tailor your resume for reservation systems
List every property management system, global distribution system, or booking platform you've used by name. Hiring managers scan for specific tools, and a generic 'proficient in reservation software' line won't clear their checklist the way a named system will.
Highlight upselling results on your resume
Reservation agents are often measured on room upgrades, add-on packages, and ancillary revenue. If you've hit upsell targets or increased average booking value, frame that outcome on your resume rather than listing the task alone.
Apply early to roles that fit
Migrate Mate lists reservation agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by channel focus
Some reservation agent roles are voice-only, others are primarily email or chat, and a growing share handle all three. Know which channel you're strongest in and target postings that match, since your interview scenarios will be built around that workflow.
Prepare for scenario-based interview questions
Expect interviewers to walk you through an overbooked property, a fare-class dispute, or an irate caller mid-cancellation. Practice talking through your decision process out loud, not just the resolution, since interviewers want to hear how you think under pressure.
Negotiate shift differential into your offer
Reservation centers run overnight and weekend shifts that often carry differential pay. If your offer letter doesn't break out that rate, ask before you sign. Agents who neglect this lose meaningful income over a full year of evening or Sunday shifts.
Reservation Agent Jobs: Frequently Asked Questions
Which companies are hiring the most reservation agents?
U-Haul, Troon, and STERLING are hiring the most reservation agents right now, with openings concentrated in Texas, Hawaii, and Florida, based on current listings on Migrate Mate as of August 2026. Hospitality groups and airlines tend to post in volume when they open new contact centers or expand seasonal operations.
How many reservation agent jobs are remote?
About 0% of reservation agent openings are fully remote or hybrid as of August 2026, making it one of the more remote-accessible roles in hospitality. Phone-based and chat-based reservation roles tend to be the most common candidates for full remote arrangements, while front-desk-adjacent positions nearly always require on-site presence.
How do you become a reservation agent?
Start by building customer service experience in any phone, chat, or front-desk environment. Learn at least one booking or property management platform on your own if you haven't used one professionally. Apply to entry-level openings that include on-the-job training, since most employers teach their specific systems during onboarding rather than requiring prior certification.
Can you get hired as a reservation agent with little or no experience?
Yes, many employers hire reservation agents with no direct experience as long as you can demonstrate strong phone communication skills and basic computer proficiency. Retail, food service, or any role where you handled customer complaints or processed transactions all translate well. Emphasizing calm tone under pressure and accurate data entry in your resume helps close the experience gap.
What does the reservation agent interview process look like?
Most reservation agent interviews include a phone screen to assess your voice and communication style, followed by one or two in-person or video rounds. Expect at least one role-play scenario where you handle a booking, cancellation, or complaint call. Some employers also run a short typing or system navigation test before extending an offer.
Where can I find and apply to reservation agent jobs?
You can find and apply to reservation agent jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and channel preference, then apply directly to each listing. New openings are added regularly, so checking back frequently gives you the best shot at catching roles before they close.
See All 43 Reservation Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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