Restaurant Operations Management Jobs in Detroit, MI

The General Manager will be responsible for maintaining high standards of service, managing a team of staff members, coordinating with various departments, and optimizing overall restaurant performance. This a confidential listing, as such the company shown above is not the business that is hiring. Location details will be shared during first interview.

Responsibilities:

1 Oversee daily operations:

· Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations.

· Monitor and maintain high levels of customer service, satisfaction, and cleanliness.

· Manage reservations, seating arrangements, and customer flow to optimize occupancy and minimize waiting times.

· On board and monitor the training of all new hires, along with the compliance of all labor regulations, eligibility to work in the United States

2 Team management:

· Recruit, onboard, train, and develop a team of skilled and motivated restaurant staff.

· Schedule and assign duties to ensure adequate coverage and efficient service.

· Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.

3 Customer service:

· Ensure the delivery of exceptional customer service by setting and maintaining high standards.

· Handle customer inquiries, concerns, and complaints promptly and professionally.

· Foster a guest-centric environment and proactively seek ways to enhance guest satisfaction.

4 Financial management:

· Monitor and control operational costs, including labor, inventory, and supplies.

· Implement effective strategies to increase revenue, improve profitability, and achieve financial targets.

· Conduct regular inventory checks and collaborate with the procurement team to ensure optimal stock levels.

· Prepare budgets, forecasts and planning for the restaurant, corresponding venues, event schedule and other items pertaining to the venue’s financial health

5 Compliance and safety:

· Uphold health, safety, and sanitation standards, following local health regulations.

· Maintain accurate records and documentation as required by company policies and procedures.

Qualifications and Skills:

• Proven experience as a General Manager or in a similar leadership role managing concepts with at least $7m in annual revenue.
• Strong knowledge of restaurant operations, service standards, and best practices.
• Exceptional leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, with a customer-oriented approach.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to work under pressure and handle challenging situations calmly and effectively.
• Knowledge of relevant health and safety regulations and compliance requirements.
• Must be able to work shifts, including weekends, evenings, and holidays.
• Prior experience in fine dining and nightlife is a must.
• Proficient in use of Toast POS, Payroll, Sling, OpenTable, XtraCHEF, Microsoft Office Suite, Google Drive, and other software services

If you are a passionate and experienced General Manager with a commitment to providing exceptional service, we encourage you to apply.

Compensation

75-90k plus benefits and bonus structure

PTO

Job Type: Full-time

Pay: $67,500.00 - $82,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person