Sales and Customer Service Manager Jobs
Sales and Customer Service Manager jobs are open across retail, financial services, healthcare, telecommunications, and e-commerce, at levels from team lead to senior manager and director, with specializations in call center operations, inside sales, and omnichannel customer experience. See the openings below and apply to the ones that match your experience.
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Showing 5 of 59+ Sales and Customer Service Manager jobs
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
- Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
- Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
- Manage selling support, including the stockroom, signing, equipment, and merchandising
- Support other operational areas such as OMNI, Style, and Asset Protection
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
- Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
- Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
- Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
- Manage selling support, including the stockroom, signing, equipment, and merchandising
- Support other operational areas such as OMNI, Style, and Asset Protection
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
- Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Sales and Customer Service Manager Jobs by Experience Level
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Find JobsSales and Customer Service Manager Job Market
Who's Hiring
- Macy's24
- Cathay General Bancorp7
- Suburban Propane5
- Meijer4
- Amgen1
Top Industries Hiring
- Retail
- Energy
What Employers Look For
The qualifications that appear most often in sales and customer service manager jobs.
- Three to five years of experience managing sales and customer service teams
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to meet or exceed sales quotas and service-level agreements
- Experience with workforce management tools and scheduling for frontline staff
- Bachelor's degree in business, communications, or a related field
- Familiarity with reporting dashboards and KPI tracking for dual-function teams
Tips for Your Sales and Customer Service Manager Job Search
Quantify your team and revenue results
Hiring managers for this role want to see headcount managed, retention rates improved, and quotas hit. Replace vague statements on your resume with specific outcomes tied to your direct leadership, like conversion lift or reduced escalation rates.
Highlight dual-function leadership experience
Many employers post this role because they need one person owning both sales targets and service quality. If you've managed both simultaneously, make that explicit on your resume rather than burying it under separate bullets for each function.
Apply early to roles that fit
Migrate Mate lists sales and customer service manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by CRM platform experience
Job descriptions for this role often filter by CRM. When you search, use the specific platform name you know best alongside the job title to surface postings that match your existing tool fluency and skip mismatched screens.
Prepare a cross-functional conflict scenario
Interviewers frequently ask how you've resolved tension between sales urgency and service quality. Prepare a specific story where you balanced both without sacrificing either, since generic answers about collaboration won't distinguish you from other candidates.
Negotiate scope before you negotiate compensation
Before accepting or countering an offer, clarify whether the role owns both P&L and customer satisfaction metrics. Misalignment on scope is the most common reason new hires leave this role within a year, so get the mandate in writing first.
Sales and Customer Service Manager Jobs: Frequently Asked Questions
Which companies are hiring the most sales and customer service managers?
Macy's, Cathay General Bancorp, and Suburban Propane are hiring the most sales and customer service managers right now, with openings concentrated in California, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Volume tends to be highest at large retail chains, financial services firms, and telecommunications providers.
How many sales and customer service manager jobs are remote?
About 22% of sales and customer service manager openings are fully remote or hybrid as of November 2026, though availability varies by industry. Inside sales management and roles overseeing phone or chat-based support teams are most likely to be fully remote, while positions tied to physical retail or branch locations typically require on-site presence.
How do you become a sales and customer service manager?
Start by building direct experience in both sales and customer service, ideally carrying a quota and handling escalations on the same team. Move into a team lead role to demonstrate people management. From there, pursue roles with explicit dual-function accountability, document your outcomes in both areas, and position yourself as someone who can own the full customer lifecycle.
Can you get hired as a sales and customer service manager without much experience?
Yes, especially in smaller companies or high-growth startups where the role is being created for the first time. Focus on roles that say 'player-coach' or list team sizes of two to five people. Emphasize any experience where you informally led peers, trained new hires, or took ownership of a customer problem from first contact through resolution without a direct management title.
What does the sales and customer service manager interview process look like?
Most processes include a recruiter screen, a hiring manager conversation focused on leadership style and metrics ownership, and at least one scenario-based interview where you walk through how you handled a conflict between sales and service goals. Some employers add a panel with operations or finance stakeholders and a written case study on improving a team's performance against a given set of KPIs.
Where can I find and apply to sales and customer service manager jobs?
You can find and apply to sales and customer service manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
See All 59 Sales and Customer Service Manager Jobs
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