Sales and Service Manager Jobs
Sales and service manager jobs are open across automotive, banking, insurance, telecommunications, and retail, from team lead to director level, with specializations in customer experience, dealer operations, and financial services. Find a role that fits below and apply directly.
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The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.
Leadership Excellence
- Hires, trains and fosters continuous development of all Sales and Service team members.
- Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
- Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching.
- Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings.
- Manages overall performance, engagement, and personnel matters for Sales and Service team members.
- Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
- Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention.
- Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.
- Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
- Establishes monthly, weekly and daily sales goals for all Sales and Services
- Develops, executes and coordinates local club marketing activities.
- Generates new business through lead management
- Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.
- Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals.
- Consistently achieves or exceeds personal and team sales goals.
- Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
- Lead by example to provide a clean, friendly, well-maintained club to members and guests.
- Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
- Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
ORGANIZATION RELATIONSHIPS
The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager.
Knowledge, Skills & Abilities
- Positive and productive leadership, including motivating, coaching, and communicating with diverse groups
- Possess a strong member centric focus and is comfortable in engaging with members in person.
- Responds professionally to requests and inquiries from guests, members and team members.
- Possesses strong organizational skills to execute and prioritize multiple tasks
- High School Diploma or GED required
- Bachelor's Degree preferred
- Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization
- Prior management experience in service sales industry leading 4-10 employees preferred.
- 1-2 years of experience in service sales preferred.
- Fitness industry experience preferred.
- Ability to work in club office; move about club floors and rooms
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
- Ability to communicate telephonically with members
- Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
- While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
- Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
- Able to work in a loud environment
- Availability to travel 10% of the time to attend training and meetings
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.
Leadership Excellence
- Hires, trains and fosters continuous development of all Sales and Service team members.
- Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
- Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching.
- Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings.
- Manages overall performance, engagement, and personnel matters for Sales and Service team members.
- Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
- Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention.
- Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.
- Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
- Establishes monthly, weekly and daily sales goals for all Sales and Services
- Develops, executes and coordinates local club marketing activities.
- Generates new business through lead management
- Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.
- Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals.
- Consistently achieves or exceeds personal and team sales goals.
- Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
- Lead by example to provide a clean, friendly, well-maintained club to members and guests.
- Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
- Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
ORGANIZATION RELATIONSHIPS
The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager.
Knowledge, Skills & Abilities
- Positive and productive leadership, including motivating, coaching, and communicating with diverse groups
- Possess a strong member centric focus and is comfortable in engaging with members in person.
- Responds professionally to requests and inquiries from guests, members and team members.
- Possesses strong organizational skills to execute and prioritize multiple tasks
- High School Diploma or GED required
- Bachelor's Degree preferred
- Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization
- Prior management experience in service sales industry leading 4-10 employees preferred.
- 1-2 years of experience in service sales preferred.
- Fitness industry experience preferred.
- Ability to work in club office; move about club floors and rooms
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
- Ability to communicate telephonically with members
- Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
- While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
- Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
- Able to work in a loud environment
- Availability to travel 10% of the time to attend training and meetings
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
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Find JobsSales and Service Manager Job Market
Who's Hiring
- 24 Hour Fitness47
- Macy's21
- Target21
- Dollar General17
- Amazon10
Top Industries Hiring
- Retail
- Energy
- Technology & Software
- E-Commerce & Online Marketplaces
What Employers Look For
The qualifications that appear most often in sales and service manager jobs.
- Three or more years of experience leading a sales or customer service team
- Demonstrated ability to meet or exceed revenue and customer satisfaction targets
- Proficiency with CRM platforms and reporting tools
- Strong coaching and performance management skills for frontline staff
- Bachelor's degree in business, marketing, or a related field
- Experience managing service-level agreements and resolving escalated customer issues
Tips for Your Sales and Service Manager Job Search
Quantify your team and revenue results
Sales and service manager resumes land interviews when they show concrete outcomes. Replace phrases like 'managed a team' with the headcount you led and the revenue or retention numbers you moved. Hiring managers compare candidates by impact, not activity.
Tailor your resume to the vertical
A sales and service manager resume that worked in automotive won't land as well in financial services without adjustment. Swap industry-specific terminology, highlight relevant product lines, and name the customer segments you managed to match the vertical you're targeting.
Apply early to roles that fit
Migrate Mate lists sales and service manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies expanding their service footprint
Companies opening new locations or service tiers hire sales and service managers ahead of launch, not after. Watch for press releases about regional expansions and apply before the role gets crowded. Early applicants often move faster through screening.
Prepare a turnaround or ramp-up story
Interviewers for sales and service manager roles almost always ask about a team or territory you inherited and improved. Have a specific example ready: the starting condition, the actions you took, and the measurable outcome within your first year.
Negotiate total comp, not just base pay
Sales and service manager offers frequently include variable comp tied to team quota attainment. Before accepting, clarify how the variable is calculated, what percentage of the team historically hits it, and whether the quota resets on a fiscal or calendar year.
Sales and Service Manager Jobs: Frequently Asked Questions
Which companies are hiring the most sales and service managers?
24 Hour Fitness, Macy's, and Target are hiring the most sales and service managers right now, with openings concentrated in California, Colorado, and Texas, based on current listings on Migrate Mate as of November 2026. Volume tends to be highest at companies with large branch or dealer networks where turnover in this role is ongoing.
How many sales and service manager jobs are remote?
About 73% of sales and service manager openings are fully remote or hybrid as of November 2026, though the share varies significantly by industry. Roles in software, insurance, and financial services skew most remote, while positions in automotive, retail, and branch banking are predominantly on-site because they require direct oversight of a physical team and location.
How do you become a sales and service manager?
Most sales and service managers move into the role after several years as a top-performing individual contributor in sales or customer service. Building experience managing small teams informally, such as mentoring new hires or running a territory in a team lead capacity, strengthens your case. A bachelor's degree in business or a related field is common, and proficiency with CRM tools is expected before you apply.
Can you get hired as a sales and service manager without prior management experience?
Some employers will hire candidates into a sales and service manager role without formal management experience if they have a strong individual sales record and can demonstrate leadership in informal settings. Highlighting examples where you coached peers, led a project, or stepped in during a manager's absence makes a concrete case. Smaller companies and high-growth teams are most open to this path.
What does the sales and service manager interview process look like?
The process typically starts with a recruiter screen focused on your team size and performance history, followed by a panel or series of interviews with senior leadership and sometimes an HR business partner. Expect behavioral questions about managing underperformers, handling escalated customer situations, and driving results on a struggling territory. Some employers add a brief case study or role-play to assess how you coach a rep in real time.
Where can I find and apply to sales and service manager jobs?
You can find and apply to sales and service manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Find the roles that match your background and apply directly to each listing without being redirected through multiple sites.
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