Sales Support Administrator Jobs
Sales Support Administrator jobs are open from entry-level to senior across manufacturing, technology, financial services, healthcare, and wholesale distribution, with specializations in CRM administration, order management, and sales operations coordination. Scan the live roles below and apply to whichever ones fit.
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Senior IT Support Administrator - Indianapolis
Are you a highly motivated IT professional who takes ownership of problems and prides yourself on delivering exceptional customer service? Do you thrive in a fast-paced environment where timely resolution, effective communication, and accountability are critical to business success? If so, this may be the perfect opportunity for you.
At Dr. Tavel, we are committed to providing reliable technology services that support our patients, retail locations, manufacturing operations, and corporate teams. We are seeking a Senior IT Support Administrator to serve as the primary owner of our IT service desk, incident management process, and end-user support experience.
This position is responsible for ensuring technology incidents and service requests are responded to efficiently, routed appropriately, communicated effectively, and driven to timely resolution and closure. The successful candidate will take ownership of the support process from intake through resolution, ensuring business disruptions are minimized and employees receive exceptional service.
This role is ideal for a senior IT professional who enjoys solving problems, helping users, improving processes, and maintaining accountability for service delivery. This position reports directly to the Director of Information Technology and serves as the operational owner of day-to-day support services across the organization.
-
Company Facilities
Dr. Tavel currently operates:
- 29 retail locations throughout Indiana, primarily concentrated within the Indianapolis metropolitan area
- One corporate office that also houses an optical manufacturing laboratory
-
What We Offer
- A culture that values accountability, collaboration, and continuous improvement
- Supportive leadership committed to innovation and operational excellence
- Investment in professional training and development
- Modern systems and technology platforms
- Opportunity to make a direct impact on business operations throughout the organization
-
Expected Work Schedule
Monday through Friday, with participation in an on-call and after-hours support rotation as required.
-
Position Summary
The Senior IT Support Administrator serves as the primary owner of the organization's IT service desk, incident management process, and user support operations.
The primary objective of this role is to ensure support requests are actively managed, technical issues are resolved quickly, business disruptions are minimized, and no ticket loses momentum from submission through closure.
This individual will be responsible for managing ticket workflow, coordinating incident response activities, communicating with users, and partnering with technical peers to ensure issues are resolved efficiently.
While the position performs hands-on technical support and troubleshooting, its greatest responsibility is maintaining accountability for service delivery and ensuring support requests are driven to successful resolution.
-
Key Responsibilities
End User Support & Technical Troubleshooting (80%)
- Provide advanced technical support for employees throughout corporate, manufacturing, and retail environments.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, and related technologies.
- Support Windows 11 & iOS endpoints.
- Troubleshoot network connectivity, printing, wireless, and peripheral device issues.
- Support user account management, authentication, access control, and security-related requests.
- Own the physical endpoint deployments ensuring assets are correctly provisioned and ready for new-employee orientation, replacement devices are thoroughly completed before handoff and decommissioned end-of-life equipment is disposed of in a timely and responsible manner.
Service Desk Ownership & Incident Management (10%)
- Serve as the primary owner of the IT ticketing system and support workflow.
- Monitor, prioritize, assign, and track incidents and service requests through completion.
- Ensure all tickets receive timely attention and progress toward resolution.
- Maintain accountability for support requests throughout their entire lifecycle.
- Proactively manage ticket backlog and aging to ensure service levels are maintained.
- Coordinate responses to technology-related service disruptions and incidents.
- Communicate effectively with users regarding ticket status, resolution efforts, and expected timelines.
- Escalate issues to the appropriate internal IT resource when specialized expertise is required.
- Maintain ownership of communication and follow-through, even when issues are escalated.
- Identify recurring issues and coordinate remediation efforts to reduce future incidents.
- Develop and maintain support documentation, procedures, and knowledge base content.
- Assist with the development and reporting of service desk metrics and operational performance indicators.
- Continuously improve service delivery processes and support workflows.
Systems Administration & Operational Support (5%)
- Support Microsoft Entra ID, Microsoft 365, and Exchange Online administration.
- Partner with the Intune & Identity Administrator to support endpoint management and identity operations.
- Collaborate with the Infrastructure Engineer on infrastructure-related incidents and escalations.
- Assist with technology deployments, upgrades, maintenance activities, and operational improvement initiatives.
- Utilize PowerShell and automation tools where appropriate to improve efficiency and consistency.
- Maintain technical documentation and operational procedures.
-
Required Qualifications
- Minimum 5 years of progressive experience in information technology support, systems administration, or related roles.
- Demonstrated experience managing support requests within a ticketing or IT service management platform.
- Strong understanding of incident management and service delivery best practices.
- Experience supporting Microsoft 365 environments.
- Experience supporting Active Directory and Microsoft Entra ID.
- Experience administering Windows operating systems.
- Strong troubleshooting and root-cause analysis skills.
- Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, switching, and wireless networking.
- Ability to effectively prioritize and manage multiple competing priorities.
- Excellent written, verbal, and interpersonal communication skills.
- Proven commitment to ownership, accountability, and customer service.
-
Preferred Qualifications
- Experience supporting multi-location retail, healthcare, manufacturing, or distributed business environments.
- Experience with Microsoft Intune.
- Experience with NinjaOne or similar remote monitoring and management platforms.
- Experience with Hyper-V virtualization technologies.
- Experience with CrowdStrike or similar EDR / XDR technologies.
- Experience with FIDO2 or multifactor authentication technologies.
- Experience with Veeam or similar backup platforms.
- Microsoft certifications related to Microsoft 365, Modern Workplace, Endpoint Management, or Azure.
- ITIL Foundation certification.
-
Success in This Role
The successful candidate will be recognized as the owner of IT service delivery throughout the organization.
Performance will be measured through:
- Timely response to incidents and service requests
- Effective prioritization and management of support workload
- Reduction of ticket backlog and aging
- Prompt resolution and closure of support requests
- Accurate and timely escalation of technical issues
- High levels of customer satisfaction
- Strong communication throughout the support lifecycle
- Identification and reduction of recurring technical issues
- Minimal disruption to business operations due to technology incidents
-
Our Ideal Candidate
The ideal candidate is a self-starter who understands that excellent IT support is measured not only by technical ability but by responsiveness, communication, accountability, and execution.
They take ownership of problems, follow issues through resolution, communicate effectively with users and colleagues, and understand that their primary responsibility is ensuring technology issues are resolved quickly and completely so employees can remain productive.
-
Benefits
- Paid Time Off and Company Paid Holidays
- 401(k)
- Health, Rx, and Dental Insurance
- 100% Paid Parental Leave
- Vision Perk: Free eye exams and glasses for you plus significant discounts for family members
- Company Paid Life Insurance
-
Compensation
Salary Range: $65,000 - $80,000 annually, commensurate with experience, technical expertise, certifications, and demonstrated success in service delivery and support operations.
-
Why This Role Matters
The Senior IT Support Administrator serves as the operational backbone of the IT department. This position owns the user support experience, drives incident resolution, maintains accountability for service delivery, and ensures technology issues do not impede the ability of our employees to serve patients and operate effectively. Success in this role directly contributes to productivity, operational efficiency, and business continuity across all Dr. Tavel locations.
Senior IT Support Administrator - Indianapolis
Are you a highly motivated IT professional who takes ownership of problems and prides yourself on delivering exceptional customer service? Do you thrive in a fast-paced environment where timely resolution, effective communication, and accountability are critical to business success? If so, this may be the perfect opportunity for you.
At Dr. Tavel, we are committed to providing reliable technology services that support our patients, retail locations, manufacturing operations, and corporate teams. We are seeking a Senior IT Support Administrator to serve as the primary owner of our IT service desk, incident management process, and end-user support experience.
This position is responsible for ensuring technology incidents and service requests are responded to efficiently, routed appropriately, communicated effectively, and driven to timely resolution and closure. The successful candidate will take ownership of the support process from intake through resolution, ensuring business disruptions are minimized and employees receive exceptional service.
This role is ideal for a senior IT professional who enjoys solving problems, helping users, improving processes, and maintaining accountability for service delivery. This position reports directly to the Director of Information Technology and serves as the operational owner of day-to-day support services across the organization.
-
Company Facilities
Dr. Tavel currently operates:
- 29 retail locations throughout Indiana, primarily concentrated within the Indianapolis metropolitan area
- One corporate office that also houses an optical manufacturing laboratory
-
What We Offer
- A culture that values accountability, collaboration, and continuous improvement
- Supportive leadership committed to innovation and operational excellence
- Investment in professional training and development
- Modern systems and technology platforms
- Opportunity to make a direct impact on business operations throughout the organization
-
Expected Work Schedule
Monday through Friday, with participation in an on-call and after-hours support rotation as required.
-
Position Summary
The Senior IT Support Administrator serves as the primary owner of the organization's IT service desk, incident management process, and user support operations.
The primary objective of this role is to ensure support requests are actively managed, technical issues are resolved quickly, business disruptions are minimized, and no ticket loses momentum from submission through closure.
This individual will be responsible for managing ticket workflow, coordinating incident response activities, communicating with users, and partnering with technical peers to ensure issues are resolved efficiently.
While the position performs hands-on technical support and troubleshooting, its greatest responsibility is maintaining accountability for service delivery and ensuring support requests are driven to successful resolution.
-
Key Responsibilities
End User Support & Technical Troubleshooting (80%)
- Provide advanced technical support for employees throughout corporate, manufacturing, and retail environments.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, and related technologies.
- Support Windows 11 & iOS endpoints.
- Troubleshoot network connectivity, printing, wireless, and peripheral device issues.
- Support user account management, authentication, access control, and security-related requests.
- Own the physical endpoint deployments ensuring assets are correctly provisioned and ready for new-employee orientation, replacement devices are thoroughly completed before handoff and decommissioned end-of-life equipment is disposed of in a timely and responsible manner.
Service Desk Ownership & Incident Management (10%)
- Serve as the primary owner of the IT ticketing system and support workflow.
- Monitor, prioritize, assign, and track incidents and service requests through completion.
- Ensure all tickets receive timely attention and progress toward resolution.
- Maintain accountability for support requests throughout their entire lifecycle.
- Proactively manage ticket backlog and aging to ensure service levels are maintained.
- Coordinate responses to technology-related service disruptions and incidents.
- Communicate effectively with users regarding ticket status, resolution efforts, and expected timelines.
- Escalate issues to the appropriate internal IT resource when specialized expertise is required.
- Maintain ownership of communication and follow-through, even when issues are escalated.
- Identify recurring issues and coordinate remediation efforts to reduce future incidents.
- Develop and maintain support documentation, procedures, and knowledge base content.
- Assist with the development and reporting of service desk metrics and operational performance indicators.
- Continuously improve service delivery processes and support workflows.
Systems Administration & Operational Support (5%)
- Support Microsoft Entra ID, Microsoft 365, and Exchange Online administration.
- Partner with the Intune & Identity Administrator to support endpoint management and identity operations.
- Collaborate with the Infrastructure Engineer on infrastructure-related incidents and escalations.
- Assist with technology deployments, upgrades, maintenance activities, and operational improvement initiatives.
- Utilize PowerShell and automation tools where appropriate to improve efficiency and consistency.
- Maintain technical documentation and operational procedures.
-
Required Qualifications
- Minimum 5 years of progressive experience in information technology support, systems administration, or related roles.
- Demonstrated experience managing support requests within a ticketing or IT service management platform.
- Strong understanding of incident management and service delivery best practices.
- Experience supporting Microsoft 365 environments.
- Experience supporting Active Directory and Microsoft Entra ID.
- Experience administering Windows operating systems.
- Strong troubleshooting and root-cause analysis skills.
- Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, switching, and wireless networking.
- Ability to effectively prioritize and manage multiple competing priorities.
- Excellent written, verbal, and interpersonal communication skills.
- Proven commitment to ownership, accountability, and customer service.
-
Preferred Qualifications
- Experience supporting multi-location retail, healthcare, manufacturing, or distributed business environments.
- Experience with Microsoft Intune.
- Experience with NinjaOne or similar remote monitoring and management platforms.
- Experience with Hyper-V virtualization technologies.
- Experience with CrowdStrike or similar EDR / XDR technologies.
- Experience with FIDO2 or multifactor authentication technologies.
- Experience with Veeam or similar backup platforms.
- Microsoft certifications related to Microsoft 365, Modern Workplace, Endpoint Management, or Azure.
- ITIL Foundation certification.
-
Success in This Role
The successful candidate will be recognized as the owner of IT service delivery throughout the organization.
Performance will be measured through:
- Timely response to incidents and service requests
- Effective prioritization and management of support workload
- Reduction of ticket backlog and aging
- Prompt resolution and closure of support requests
- Accurate and timely escalation of technical issues
- High levels of customer satisfaction
- Strong communication throughout the support lifecycle
- Identification and reduction of recurring technical issues
- Minimal disruption to business operations due to technology incidents
-
Our Ideal Candidate
The ideal candidate is a self-starter who understands that excellent IT support is measured not only by technical ability but by responsiveness, communication, accountability, and execution.
They take ownership of problems, follow issues through resolution, communicate effectively with users and colleagues, and understand that their primary responsibility is ensuring technology issues are resolved quickly and completely so employees can remain productive.
-
Benefits
- Paid Time Off and Company Paid Holidays
- 401(k)
- Health, Rx, and Dental Insurance
- 100% Paid Parental Leave
- Vision Perk: Free eye exams and glasses for you plus significant discounts for family members
- Company Paid Life Insurance
-
Compensation
Salary Range: $65,000 - $80,000 annually, commensurate with experience, technical expertise, certifications, and demonstrated success in service delivery and support operations.
-
Why This Role Matters
The Senior IT Support Administrator serves as the operational backbone of the IT department. This position owns the user support experience, drives incident resolution, maintains accountability for service delivery, and ensures technology issues do not impede the ability of our employees to serve patients and operate effectively. Success in this role directly contributes to productivity, operational efficiency, and business continuity across all Dr. Tavel locations.
See All 152+ Sales Support Administrator Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSales Support Administrator Job Market
Who's Hiring
- HCLTech15
- GovCIO10
- Chicago Public Schools5
- Naval Nuclear Laboratory4
- C3EL2
Top Industries Hiring
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in sales support administrator jobs.
- Proficiency in CRM software such as Salesforce or a comparable platform
- Experience with order entry, quoting, or contract processing
- Strong data entry accuracy and attention to detail
- Proficiency in Microsoft Office Suite, especially Excel
- Ability to coordinate across sales, operations, and customer service teams
- Associate or bachelor's degree in business, marketing, or a related field
Tips for Your Sales Support Administrator Job Search
Tailor your resume to each pipeline
Sales support administrators touch quoting, order entry, and CRM updates daily, so your resume should reflect which of those you owned, not just assisted. Hiring managers skim for the specific tools and workflows they already use.
Quantify accuracy and volume metrics
Generic phrases like 'processed orders' do nothing for a sales support resume. Replace them with the volume you handled, error rates you maintained, or turnaround times you hit. Those numbers separate candidates who can do the work from those who say they can.
Apply early to roles that fit
Migrate Mate lists sales support administrator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for industry before applying broadly
Sales support in medical devices runs on compliance documentation and contract routing, while tech sales support centers on subscription renewals and license management. Your experience translates better to one than the other, so target industries where your workflow knowledge already fits.
Prepare a walk-through of a complex order scenario
Interviewers for sales support roles almost always ask you to describe a time you resolved a pricing discrepancy or caught an error before it reached the customer. Have one real, specific example ready with the system you used and the outcome you reached.
Negotiate on scope, not just base pay
Sales support administrators often absorb extra workload when territories expand or reps turn over. Before accepting an offer, clarify the rep-to-support ratio and ask how that changes over time. Uncapped scope is worth more than a modest salary difference.
Sales Support Administrator Jobs: Frequently Asked Questions
Which companies are hiring the most sales support administrators?
HCLTech, GovCIO, and Chicago Public Schools are hiring the most sales support administrators right now, with openings concentrated in Texas, California, and Virginia, based on current listings on Migrate Mate as of November 2026. Volume tends to be highest at companies with large regional sales forces or complex distribution networks.
How many sales support administrator jobs are remote?
About 30% of sales support administrator openings are fully remote or hybrid as of November 2026, reflecting steady demand for distributed sales operations support. Order management and CRM administration roles are the most likely to be offered remotely, while positions tied to warehouse coordination or in-person sales teams typically require on-site presence.
How do you become a sales support administrator?
Start by building proficiency in a CRM platform and practicing order entry or quoting workflows, either through coursework or an administrative support role. Move into a customer-facing or sales-adjacent position to understand the sales cycle from the inside. From there, target sales support or sales operations coordinator roles to build direct experience before applying to administrator-level openings.
Can you get hired as a sales support administrator with little experience?
Yes, many employers hire candidates from administrative assistant or customer service backgrounds because the core skills transfer directly. Focus your application on experience with data entry accuracy, multi-system coordination, and working alongside a sales or account management team. Demonstrating fluency in any CRM tool, even at a basic level, closes a significant part of the experience gap.
What does the sales support administrator interview process look like?
Most processes run two to three rounds. The first is typically a phone screen focused on your systems experience and how you've handled high-volume, detail-heavy work. A hiring manager interview follows, often including scenario questions about resolving order errors or supporting a sales rep under deadline. Some employers add a brief skills assessment covering Excel or CRM data entry before extending an offer.
Where can I find and apply to sales support administrator jobs?
You can find and apply to sales support administrator jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and industry background, and apply directly to each listing that fits.
See All 152+ Sales Support Administrator Jobs
Find roles that match your experience and apply in just a few clicks.
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