Sales Specialist Jobs in Raleigh, NC

Position Summary

The SKIMS Sales Specialist is responsible for delivering an exceptional, personalized shopping experience by providing expert product knowledge, fit guidance, styling recommendations, and elevated customer service within the SKIMS shop. This role combines Dillard's 5 Star Selling & Service Model with specialized knowledge of SKIMS apparel, intimates, shapewear, loungewear, and related products to help customers find merchandise that meets their individual needs and preferences.

The SKIMS Sales Specialist serves as a trusted brand and style advisor by building meaningful customer relationships, understanding individual fit and lifestyle needs, educating customers on product features and benefits, and recommending complete solutions. This position is responsible for achieving individual and departmental sales goals, developing a strong clientele, maintaining the presentation of the SKIMS shop, and representing both SKIMS and Dillard's standards of exceptional service.

Responsibilities Include:

• Deliver exceptional customer service by warmly greeting, engaging, and assisting customers throughout their shopping experience.
• Utilize Dillard's 5 Star Selling & Service Model to create personalized, elevated, and memorable customer experiences.
• Develop specialized knowledge of SKIMS products, including fit, sizing, fabrication, construction, features, benefits, and appropriate product usage.
• Provide knowledgeable and personalized fit guidance to help customers identify products and sizes that best meet their individual needs.
• Assist customers in selecting and coordinating SKIMS products across shapewear, underwear, bras, loungewear, apparel, and other applicable categories.
• Educate customers on product differences, fit, fabrication, functionality, care, and styling recommendations.
• Develop and maintain a personal clientele by identifying new customers and establishing relationships that encourage repeat business.
• Meet and exceed individual sales goals while contributing to SKIMS and departmental sales objectives.
• Utilize effective suggestive selling techniques to recommend complementary merchandise and complete solutions.
• Identify opportunities to cross-sell and introduce customers to additional Dillard's merchandise that complements their SKIMS purchases.
• Stay informed of SKIMS product launches, new collections, seasonal merchandise, product updates, and brand initiatives.
• Maintain current knowledge of fashion, intimate apparel, shapewear, bodywear, and lifestyle trends.
• Represent the SKIMS brand and Dillard's in a professional manner while maintaining an elevated and inclusive customer experience.
• Assist with merchandising, visual presentation, replenishment, recovery, and maintaining the SKIMS shop according to Dillard's and brand standards.
• Ensure merchandise is properly sized, folded, hung, organized, and replenished to support an easy and inviting shopping experience.
• Monitor merchandise presentation and communicate inventory or product needs to management.
• Accurately process customer transactions using the POS system while following established cash-handling and transaction procedures.
• Answer customer phone inquiries professionally and assist with merchandise questions, appointments, special requests, and client follow-up.
• Collaborate with Dillard's management, SKIMS representatives, and fellow associates to support sales, service, product knowledge, and brand initiatives.
• Participate in product knowledge training, sales meetings, special events, trunk shows, promotions, and other business-building activities.
• Remain flexible and assist in other areas of the store or department as business needs require.
• Maintain a professional appearance and demeanor consistent with Dillard's standards and the SKIMS brand presentation.
• Perform additional duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Previous retail sales, specialty apparel, intimate apparel, fashion, or customer service experience preferred.
• Passion for fashion, styling, intimate apparel, shapewear, and helping customers feel confident in their purchases.
• Strong interest in and willingness to develop expertise in SKIMS products and brand positioning.
• Strong selling skills with the ability to build rapport, establish trust, and develop lasting customer relationships.
• Ability to provide thoughtful and professional fit and styling recommendations while maintaining customer comfort and discretion.
• Excellent verbal communication and interpersonal skills.
• Strong customer service mindset with the ability to create personalized experiences for a diverse customer base.
• Ability to educate customers on product features, benefits, fit, and styling.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize responsibilities in a fast-paced retail environment.
• Experience utilizing POS systems and clienteling software preferred.
• Basic math and cash-handling skills.
• Bilingual or multilingual skills are a plus.
• Self-motivated, dependable, and results-oriented.
• Ability to accept coaching and apply feedback to improve sales and service performance.
• Ability to work collaboratively as part of a team while also succeeding independently.
• Ability to maintain confidentiality, professionalism, and discretion when assisting customers with intimate apparel and fit-related needs.

Physical Requirements

• Regular attendance is required, including flexibility to work evenings, weekends, holidays, and overtime as business needs require.
• Ability to stand and walk for extended periods, up to 8 hours per day.
• Ability to lift and move merchandise weighing up to 15 pounds on a regular basis.
• Ability to bend, stoop, squat, stretch, reach, and climb as necessary to stock and retrieve merchandise.
• Ability to operate a computer, POS system, clienteling software, and other retail technology.
• Requires frequent communication with customers and associates in person and by telephone.
• Ability to maintain a professional appearance consistent with Dillard's standards.

Pay & Benefits

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a generous merchandise discount, a 401(k) plan with employer matching, paid holidays, vacation and sick leave. Pay will be commensurate with education and experience.

Dillard’s is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.

*This is a full time, on-site position located at our Dillard's Store.

Location: 3501 Sumner Blvd, Raleigh, NC 27616

A high level of attendance is required as an essential function of this position.

Rules of Arbitration

I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to legal@dillards.com or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Have you read and do you agree with the Rules of Arbitration?
• Have you worked in the Fashion Retail industry before?
• Have you worked in women's fitting/intimate apparel before?
• What is your current email address?
• What are your pay expectations?

Education:

• High school or equivalent (Required)

Experience:

• Fashion retail: 2 years (Required)
• Sales: 2 years (Required)

Work Location: In person